tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,648,584,909,434,900
|
neutral
| 0.6477
| null | 0
|
United
| null |
Spencerklein
| null | 0
|
@united ...would be on the next flight to Hayden/steamboat
| null |
2015-02-22 16:03:00 -0800
| null |
Eastern Time (US & Canada)
|
569,648,492,190,179,300
|
negative
| 0.6327
|
Lost Luggage
| 0.6327
|
United
| null |
Spencerklein
| null | 0
|
@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
| null |
2015-02-22 16:02:38 -0800
| null |
Eastern Time (US & Canada)
|
569,647,694,005,870,600
|
negative
| 1
|
Customer Service Issue
| 0.6614
|
United
| null |
aminghadersohi
| null | 0
|
@united, there is no good word for describing how angry and pissed off of a customer you have made me.
| null |
2015-02-22 15:59:28 -0800
|
San Francisco, CA
| null |
569,647,615,194,898,400
|
negative
| 1
|
Customer Service Issue
| 0.6966
|
United
| null |
ImagesbyTLP
| null | 1
|
@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines
| null |
2015-02-22 15:59:09 -0800
|
earth
|
Pacific Time (US & Canada)
|
569,647,413,285,265,400
|
positive
| 1
| null | null |
United
| null |
JennyLeeinDC
| null | 0
|
@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN
| null |
2015-02-22 15:58:21 -0800
|
DC
|
Eastern Time (US & Canada)
|
569,647,347,547,955,200
|
negative
| 1
|
Late Flight
| 0.6838
|
United
| null |
aminghadersohi
| null | 0
|
@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!
| null |
2015-02-22 15:58:05 -0800
|
San Francisco, CA
| null |
569,647,174,277,042,200
|
negative
| 1
|
Late Flight
| 0.6316
|
United
| null |
jtromano
| null | 0
|
@united false.
| null |
2015-02-22 15:57:24 -0800
|
STL
|
Central Time (US & Canada)
|
569,646,538,814,824,450
|
negative
| 1
|
Customer Service Issue
| 0.3502
|
United
| null |
aminghadersohi
| null | 0
|
@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.
| null |
2015-02-22 15:54:53 -0800
|
San Francisco, CA
| null |
569,646,535,215,939,600
|
positive
| 1
| null | null |
United
| null |
JetSetterJD
| null | 0
|
@united thanks, it was my first time in a United lounge and felt welcomed.
| null |
2015-02-22 15:54:52 -0800
| null |
Pacific Time (US & Canada)
|
569,646,446,586,171,400
|
negative
| 1
|
Customer Service Issue
| 0.6657
|
United
| null |
reccewife
| null | 0
|
.@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim
| null |
2015-02-22 15:54:31 -0800
|
Kingston, Canada
|
Mountain Time (US & Canada)
|
569,646,005,315,973,100
|
neutral
| 1
| null | null |
United
| null |
TSAmedia_RossF
| null | 0
|
@united Good evening, UA. Can you assist with an issue via DM?
| null |
2015-02-22 15:52:45 -0800
|
Washington, D.C.
|
Eastern Time (US & Canada)
|
569,645,582,387,556,350
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
Meatus_prime
| null | 0
|
@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.
| null |
2015-02-22 15:51:05 -0800
| null |
Pacific Time (US & Canada)
|
569,645,368,075,554,800
|
negative
| 1
|
Can't Tell
| 0.6879
|
United
| null |
ImagesbyTLP
| null | 0
|
@united 100. % failure in 2015 #UnitedAirlines
| null |
2015-02-22 15:50:13 -0800
|
earth
|
Pacific Time (US & Canada)
|
569,645,065,792,069,600
|
positive
| 0.66
| null | null |
United
| null |
SmashMastr
| null | 0
|
@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk
|
[41.92992293, -87.66944213]
|
2015-02-22 15:49:01 -0800
|
Chicago
| null |
569,645,048,696,053,760
|
negative
| 1
|
Late Flight
| 0.6522
|
United
| null |
ImagesbyTLP
| null | 0
|
@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines
| null |
2015-02-22 15:48:57 -0800
|
earth
|
Pacific Time (US & Canada)
|
569,644,957,188,939,800
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
michaelvandijk1
| null | 0
|
@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.
| null |
2015-02-22 15:48:35 -0800
|
Nederland
|
Amsterdam
|
569,644,171,331,538,940
|
negative
| 1
|
Bad Flight
| 0.3556
|
United
| null |
mamijeanna
| null | 0
|
@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever
| null |
2015-02-22 15:45:28 -0800
| null | null |
569,643,671,198,572,540
|
positive
| 0.6893
| null | 0
|
United
| null |
__XT
| null | 0
|
@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅
| null |
2015-02-22 15:43:29 -0800
| null |
Eastern Time (US & Canada)
|
569,642,899,828,133,900
|
negative
| 0.6633
|
Flight Booking Problems
| 0.3634
|
United
| null |
reccewife
| null | 0
|
@united but we are on All Nippon now (booked by United to replace the one we missed).
| null |
2015-02-22 15:40:25 -0800
|
Kingston, Canada
|
Mountain Time (US & Canada)
|
569,642,078,990,258,200
|
negative
| 0.6703
|
Can't Tell
| 0.3626
|
United
| null |
kaf_silva
| null | 0
|
@united what is this subtlety gate changes? Are you kidding with me?
| null |
2015-02-22 15:37:09 -0800
| null | null |
569,642,063,005,753,340
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
FlyRightSeat10
| null | 0
|
@united been good 15yr "friendly skies" relationship. 2day agent told me I'm "only Canadian" and thus not good enough for military preboard
| null |
2015-02-22 15:37:05 -0800
|
Canada
|
Eastern Time (US & Canada)
|
569,641,805,073,031,200
|
negative
| 0.6966
|
Customer Service Issue
| 0.3596
|
United
| null |
DanVidayo
| null | 0
|
@united yes was trying to upgrade my seat. Now there are no available spots
| null |
2015-02-22 15:36:04 -0800
|
Earth
|
Indiana (East)
|
569,641,735,086,858,240
|
negative
| 0.6934
|
Can't Tell
| 0.352
|
United
| null |
rikrik__
| null | 0
|
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*
| null |
2015-02-22 15:35:47 -0800
|
Saint Louis
|
Central Time (US & Canada)
|
569,641,686,101,585,900
|
neutral
| 1
| null | null |
United
| null |
rikrik__
| null | 0
|
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .
| null |
2015-02-22 15:35:36 -0800
|
Saint Louis
|
Central Time (US & Canada)
|
569,641,615,721,140,200
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
rikrik__
| null | 0
|
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
| null |
2015-02-22 15:35:19 -0800
|
Saint Louis
|
Central Time (US & Canada)
|
569,641,607,584,206,850
|
negative
| 1
|
Can't Tell
| 0.6533
|
United
| null |
tunkuv
| null | 0
|
.@united I think not. I'm not flying you again, if I can help it.
| null |
2015-02-22 15:35:17 -0800
|
New York
|
Eastern Time (US & Canada)
|
569,641,346,316,640,260
|
positive
| 1
| null | null |
United
| null |
DJTouf
| null | 0
|
@united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.
|
[41.97890473, -87.91027352]
|
2015-02-22 15:34:15 -0800
|
Buffalo, NY
| null |
569,641,326,536,462,340
|
negative
| 1
|
Bad Flight
| 0.3697
|
United
| null |
BeyondStatusQuo
| null | 0
|
@united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
| null |
2015-02-22 15:34:10 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,641,319,712,170,000
|
negative
| 0.3608
|
Flight Attendant Complaints
| 0.3608
|
United
| null |
reccewife
| null | 0
|
@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.
| null |
2015-02-22 15:34:08 -0800
|
Kingston, Canada
|
Mountain Time (US & Canada)
|
569,641,234,769,309,700
|
negative
| 1
|
Bad Flight
| 0.6297
|
United
| null |
Juliaweinerman
| null | 0
|
@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
| null |
2015-02-22 15:33:48 -0800
| null | null |
569,641,125,243,301,900
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
davedittrich
| null | 0
|
.@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?
| null |
2015-02-22 15:33:22 -0800
| null |
Pacific Time (US & Canada)
|
569,640,998,491,578,400
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
BeyondStatusQuo
| null | 1
|
@united you always surprise me with the awfulness of your airline. You guys suck. #worst
| null |
2015-02-22 15:32:52 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,640,163,393,073,150
|
negative
| 1
|
Can't Tell
| 0.6596
|
United
| null |
DRVerges
| null | 0
|
@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
| null |
2015-02-22 15:29:33 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,640,141,989,552,100
|
positive
| 1
| null | null |
United
| null |
rhettmcpeake
| null | 0
|
@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
| null |
2015-02-22 15:29:27 -0800
|
Pittsburgh
| null |
569,639,854,277,066,750
|
positive
| 0.6599
| null | null |
United
| null |
DRVerges
| null | 0
|
@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
| null |
2015-02-22 15:28:19 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,639,823,734,128,640
|
negative
| 0.6721
|
Can't Tell
| 0.3361
|
United
| null |
JessLisaM
| null | 0
|
@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.
| null |
2015-02-22 15:28:12 -0800
| null |
Central Time (US & Canada)
|
569,639,780,276,953,100
|
positive
| 0.7068
| null | 0
|
United
| null |
rhettmcpeake
| null | 0
|
@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all
| null |
2015-02-22 15:28:01 -0800
|
Pittsburgh
| null |
569,639,640,170,254,340
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
baj2081
| null | 0
|
@united customer service what's That???
| null |
2015-02-22 15:27:28 -0800
| null | null |
569,639,294,152,806,400
|
negative
| 1
|
Customer Service Issue
| 0.672
|
United
| null |
immersiveg
| null | 1
|
@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline
| null |
2015-02-22 15:26:05 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
569,639,288,649,883,650
|
neutral
| 1
| null | null |
United
| null |
FAiRChicago
| null | 0
|
@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A
|
[41.9763291, -87.73856403]
|
2015-02-22 15:26:04 -0800
|
Chicago, IL
| null |
569,638,675,170,132,000
|
negative
| 1
|
Customer Service Issue
| 0.3609
|
United
| null |
cslhilo
| null | 0
|
@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!
| null |
2015-02-22 15:23:38 -0800
|
Hilo, HI
|
Hawaii
|
569,638,419,384,528,900
|
negative
| 1
|
Can't Tell
| 0.3384
|
United
| null |
ericaswerdlow
| null | 1
|
@united that's what you have said for years, you are losing customers!!!!!!
| null |
2015-02-22 15:22:37 -0800
|
Chicago
|
Central Time (US & Canada)
|
569,638,013,287,862,300
|
neutral
| 1
| null | null |
United
| null |
ChrisOneputt91
| null | 0
|
@united I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite!
| null |
2015-02-22 15:21:00 -0800
| null | null |
569,637,373,853,745,150
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
FernHeinig18
| null | 1
|
@united. Once again your lack of customer centricity us astounding
| null |
2015-02-22 15:18:27 -0800
| null | null |
569,637,147,067,551,740
|
negative
| 0.6484
|
Cancelled Flight
| 0.6484
|
United
| null |
mgmcg16
| null | 0
|
@united now this http://t.co/uygeW2Nosr
| null |
2015-02-22 15:17:33 -0800
| null | null |
569,636,929,165,242,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
erikmkeith
| null | 0
|
@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles
| null |
2015-02-22 15:16:41 -0800
|
Leesburg, VA, USA
|
Quito
|
569,636,454,869,151,740
|
positive
| 0.3558
| null | 0
|
United
| null |
CDNTravelGuy
| null | 0
|
@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.
| null |
2015-02-22 15:14:48 -0800
|
Toronto Area
|
Eastern Time (US & Canada)
|
569,636,013,443,719,200
|
negative
| 1
|
Late Flight
| 0.6907
|
United
| null |
DruskinMichael
| null | 0
|
@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
| null |
2015-02-22 15:13:03 -0800
| null | null |
569,635,707,746,160,640
|
positive
| 0.6735
| null | null |
United
| null |
koploperfan1992
| null | 0
|
@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ
|
[51.3228191, 5.3576225]
|
2015-02-22 15:11:50 -0800
|
Winterfell
| null |
569,635,623,348,215,800
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
djflacoflash
| null | 1
|
@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
| null |
2015-02-22 15:11:30 -0800
|
Everywhere
| null |
569,635,389,289,459,700
|
negative
| 1
|
Can't Tell
| 0.3684
|
United
| null |
gtotheoff
| null | 1
|
. @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines
| null |
2015-02-22 15:10:34 -0800
| null |
Central Time (US & Canada)
|
569,635,090,214,449,150
|
negative
| 1
|
Flight Attendant Complaints
| 0.6631
|
United
| null |
mathardin
| null | 0
|
@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!
| null |
2015-02-22 15:09:23 -0800
|
Corpus Christi
| null |
569,635,077,623,148,540
|
negative
| 1
|
Flight Attendant Complaints
| 0.3626
|
United
| null |
kannanlakshmi
| null | 0
|
@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!
| null |
2015-02-22 15:09:20 -0800
|
Cambridge, MA
|
Eastern Time (US & Canada)
|
569,634,833,917,452,300
|
neutral
| 0.6925
| null | 0
|
United
| null |
D_WaYnE_01
| null | 0
|
@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?
| null |
2015-02-22 15:08:22 -0800
| null | null |
569,634,748,177,514,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
jprice9227
| null | 0
|
@united no, we still have not heard anything from anyone at @united or the @ErieAirport
| null |
2015-02-22 15:08:01 -0800
| null | null |
569,634,385,823,182,850
|
negative
| 1
|
Flight Booking Problems
| 1
|
United
| null |
onemanvariety
| null | 0
|
@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
| null |
2015-02-22 15:06:35 -0800
|
driving, probably
|
Quito
|
569,634,350,930,636,800
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
Spencerklein
| null | 0
|
@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage
| null |
2015-02-22 15:06:27 -0800
| null |
Eastern Time (US & Canada)
|
569,634,229,627,297,800
|
negative
| 1
|
Late Flight
| 0.6997
|
United
| null |
YelpPittsburgh
| null | 0
|
@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!
| null |
2015-02-22 15:05:58 -0800
|
Pittsburgh, PA
|
Quito
|
569,633,545,737,490,400
|
neutral
| 0.6967
| null | 0
|
United
| null |
TheFireTracker2
| null | 0
|
@united I'll let you know week after next when I do another coast-coast RT again.
| null |
2015-02-22 15:03:15 -0800
|
Global- Mostly Silicon Valley
|
Pacific Time (US & Canada)
|
569,632,550,873,915,400
|
negative
| 1
|
Lost Luggage
| 0.6526
|
United
| null |
bfunai
| null | 0
|
@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags
| null |
2015-02-22 14:59:18 -0800
|
Chicago, Illinois
|
Central Time (US & Canada)
|
569,632,420,468,625,400
|
negative
| 0.6524
|
Bad Flight
| 0.356
|
United
| null |
LisaAkey
| null | 0
|
@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
|
[43.56768225, -116.22061173]
|
2015-02-22 14:58:46 -0800
|
ÜT: 41.88849,-87.6282
| null |
569,632,200,913,604,600
|
negative
| 0.6737
|
Cancelled Flight
| 0.6737
|
United
| null |
Fly_Shreveport
| null | 0
|
@United has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.
| null |
2015-02-22 14:57:54 -0800
|
Shreveport, Louisiana
|
Central Time (US & Canada)
|
569,631,508,379,664,400
|
positive
| 1
| null | null |
United
| null |
DrupalRuth
| null | 0
|
@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
|
[38.95201335, -77.44443882]
|
2015-02-22 14:55:09 -0800
|
Portland, Zurich, Richmond
|
Pacific Time (US & Canada)
|
569,631,350,304,731,140
|
neutral
| 0.6694
| null | null |
United
| null |
wfmayo
| null | 0
|
@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.
| null |
2015-02-22 14:54:31 -0800
|
Vienna, VA
|
Eastern Time (US & Canada)
|
569,631,041,356,320,800
|
positive
| 0.6697
| null | null |
United
| null |
scottdraeger
| null | 0
|
@united I trust you enough to put my coat in my checked bag!
| null |
2015-02-22 14:53:18 -0800
|
Chicagoland
|
Central Time (US & Canada)
|
569,631,027,385,245,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
liveitup09
| null | 1
|
@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed
| null |
2015-02-22 14:53:14 -0800
| null |
Atlantic Time (Canada)
|
569,630,987,858,133,000
|
negative
| 1
|
Bad Flight
| 0.3371
|
United
| null |
anuaimi
| null | 0
|
@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
| null |
2015-02-22 14:53:05 -0800
|
Toronto
|
Eastern Time (US & Canada)
|
569,630,959,718,551,550
|
negative
| 1
|
Flight Booking Problems
| 0.6658
|
United
| null |
gtotheoff
| null | 0
|
@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
| null |
2015-02-22 14:52:58 -0800
| null |
Central Time (US & Canada)
|
569,630,837,538,361,340
|
positive
| 0.6775
| null | null |
United
| null |
achoifitz
| null | 0
|
@united finally made it to rep, who solved my problem.
| null |
2015-02-22 14:52:29 -0800
|
Europe - America
|
Central Time (US & Canada)
|
569,630,050,972,143,600
|
negative
| 1
|
Can't Tell
| 0.6333
|
United
| null |
danny_9_9
| null | 0
|
@united you guys are complete ass
| null |
2015-02-22 14:49:22 -0800
| null | null |
569,629,990,129,520,640
|
positive
| 1
| null | null |
United
| null |
LisaAkey
| null | 0
|
@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
|
[43.56764134, -116.22089932]
|
2015-02-22 14:49:07 -0800
|
ÜT: 41.88849,-87.6282
| null |
569,629,819,559,747,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
kenny_khoo
| null | 0
|
@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
|
[0.0, 0.0]
|
2015-02-22 14:48:26 -0800
|
London, ON
|
Quito
|
569,629,692,661,268,500
|
positive
| 1
| null | null |
United
| null |
jakejrssherry
| null | 0
|
@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!
| null |
2015-02-22 14:47:56 -0800
| null |
Atlantic Time (Canada)
|
569,629,228,225,859,600
|
neutral
| 0.6489
| null | 0
|
United
| null |
thefarb
| null | 0
|
@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow. Can you help with rebook?
| null |
2015-02-22 14:46:05 -0800
|
ÜT: 39.39339,-76.762595
|
Eastern Time (US & Canada)
|
569,629,019,412,557,800
|
negative
| 1
|
Bad Flight
| 0.708
|
United
| null |
RichGoldstein
| null | 0
|
@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.
| null |
2015-02-22 14:45:16 -0800
|
New York
| null |
569,628,591,475,925,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
kaobrien812
| null | 0
|
@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
| null |
2015-02-22 14:43:34 -0800
|
Medford, MA
| null |
569,628,499,549,548,540
|
neutral
| 0.6733
| null | null |
United
| null |
joelrwilliams1
| null | 0
|
@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar
| null |
2015-02-22 14:43:12 -0800
|
Greensboro, NC
|
Eastern Time (US & Canada)
|
569,627,778,892,443,650
|
positive
| 0.7142
| null | null |
United
| null |
jesuisJOse
| null | 0
|
@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!
| null |
2015-02-22 14:40:20 -0800
|
New York | Chicago
|
Eastern Time (US & Canada)
|
569,627,490,672,517,100
|
negative
| 1
|
Cancelled Flight
| 0.6337
|
United
| null |
tyguybye
| null | 0
|
@united have you read your own same day travel change policy?
| null |
2015-02-22 14:39:11 -0800
| null | null |
569,627,005,852,917,760
|
negative
| 1
|
Bad Flight
| 0.6211
|
United
| null |
RPun
| null | 0
|
@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k
| null |
2015-02-22 14:37:16 -0800
|
Bay Area, CA
|
Pacific Time (US & Canada)
|
569,626,978,397,134,850
|
neutral
| 0.6117
| null | 0
|
United
| null |
BUlizard
| null | 0
|
@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.
| null |
2015-02-22 14:37:09 -0800
| null | null |
569,626,849,183,035,400
|
positive
| 0.66
| null | null |
United
| null |
krisrice
| null | 0
|
@united nope all set. Thx for checking.
| null |
2015-02-22 14:36:38 -0800
|
Bedford, NH
|
Pacific Time (US & Canada)
|
569,626,655,527,981,060
|
neutral
| 1
| null | null |
United
| null |
nbhdsheila
| null | 0
|
@united +the plane.
| null |
2015-02-22 14:35:52 -0800
|
Boston
|
Eastern Time (US & Canada)
|
569,626,585,365,671,940
|
negative
| 1
|
Cancelled Flight
| 0.673
|
United
| null |
nbhdsheila
| null | 0
|
@united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+
| null |
2015-02-22 14:35:35 -0800
|
Boston
|
Eastern Time (US & Canada)
|
569,626,297,116,176,400
|
negative
| 1
|
longlines
| 0.6454
|
United
| null |
mgsaldana
| null | 0
|
@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
| null |
2015-02-22 14:34:27 -0800
| null |
Central Time (US & Canada)
|
569,625,953,602,834,400
|
negative
| 1
|
Late Flight
| 0.6477
|
United
| null |
iamchriswoody
| null | 0
|
@united the most frustrating flying experience. One continuous "I dunno what time you will leave today. ". Dunno?! That's code for ...?
| null |
2015-02-22 14:33:05 -0800
|
Richmond Virginia
|
Eastern Time (US & Canada)
|
569,625,419,097,313,300
|
positive
| 1
| null | null |
United
| null |
BigJosh797
| null | 0
|
@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.
| null |
2015-02-22 14:30:57 -0800
|
Houston, Texas
|
Central Time (US & Canada)
|
569,625,173,176,901,600
|
negative
| 0.6891
|
Late Flight
| 0.6891
|
United
| null |
mathardin
| null | 0
|
@united has an United flight ever been on time. #americanisbetter
| null |
2015-02-22 14:29:59 -0800
|
Corpus Christi
| null |
569,624,909,501,984,800
|
negative
| 1
|
Bad Flight
| 0.6508
|
United
| null |
mathardin
| null | 0
|
@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster
| null |
2015-02-22 14:28:56 -0800
|
Corpus Christi
| null |
569,624,798,860,587,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
nbhdsheila
| null | 0
|
@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!
| null |
2015-02-22 14:28:29 -0800
|
Boston
|
Eastern Time (US & Canada)
|
569,623,889,686,482,940
|
negative
| 0.6464
|
Customer Service Issue
| 0.6464
|
United
| null |
Ofbikesandbirds
| null | 0
|
@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
| null |
2015-02-22 14:24:53 -0800
| null | null |
569,623,343,424,413,700
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
mathardin
| null | 0
|
@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.
| null |
2015-02-22 14:22:42 -0800
|
Corpus Christi
| null |
569,623,171,210,436,600
|
negative
| 1
|
Can't Tell
| 0.6742
|
United
| null |
mathardin
| null | 0
|
@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
| null |
2015-02-22 14:22:01 -0800
|
Corpus Christi
| null |
569,622,678,228,705,300
|
negative
| 0.6852
|
Customer Service Issue
| 0.3453
|
United
| null |
JTraxxNYC
| null | 0
|
@united flight from san fransico to jfk was evacuated why?
| null |
2015-02-22 14:20:04 -0800
|
WASHINGTON HEIGHTS, NYC
|
Pacific Time (US & Canada)
|
569,621,598,849,749,000
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
no_patients
| null | 0
|
@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending
| null |
2015-02-22 14:15:46 -0800
| null | null |
569,621,528,951,660,540
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
alysabaker
| null | 0
|
@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
| null |
2015-02-22 14:15:30 -0800
|
ÜT: 50.97861,-114.000116
|
Mountain Time (US & Canada)
|
569,621,349,095,702,500
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
poweroflindsey
| null | 0
|
@united ... I want my bag off flight 1142, what do I do now?
|
[39.8586527, -104.6718518]
|
2015-02-22 14:14:47 -0800
|
Ft Collins
| null |
569,620,944,160,886,800
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
baj2081
| null | 0
|
@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
| null |
2015-02-22 14:13:10 -0800
| null | null |
569,620,902,742,233,100
|
neutral
| 1
| null | null |
United
| null |
D_WaYnE_01
| null | 0
|
@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks
| null |
2015-02-22 14:13:00 -0800
| null | null |
569,620,432,204,267,500
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
BUlizard
| null | 0
|
@united I hope you lose the next govt contract
| null |
2015-02-22 14:11:08 -0800
| null | null |
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