tweet_id
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570,310,600B
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values | airline_sentiment_confidence
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1
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values | negativereason_confidence
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stringclasses 6
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stringclasses 3
values | name
stringlengths 2
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values | retweet_count
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stringlengths 12
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stringlengths 10
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stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,579,962,786,689,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
steve__chin
| null | 0
|
@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun
| null |
2015-02-22 11:30:20 -0800
|
San Francisco Bay Area
|
Pacific Time (US & Canada)
|
569,579,575,291,875,300
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
danny_9_9
| null | 0
|
@united is by far the worst airline ever 😡😡
| null |
2015-02-22 11:28:47 -0800
| null | null |
569,579,474,762,608,640
|
negative
| 0.6897
|
Lost Luggage
| 0.6897
|
United
| null |
DangVanda
| null | 0
|
@united, no. Re-booked with American and United said they'd transfer our bags to them.
| null |
2015-02-22 11:28:23 -0800
|
STL
| null |
569,578,942,543,372,300
|
negative
| 1
|
Late Flight
| 0.6733
|
United
| null |
particularmolly
| null | 0
|
@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
| null |
2015-02-22 11:26:16 -0800
|
Boston, MA
|
London
|
569,578,441,508,458,500
|
negative
| 1
|
Customer Service Issue
| 0.6425
|
United
| null |
_Charette_
| null | 0
|
@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed
| null |
2015-02-22 11:24:17 -0800
|
SE AZ By Way of HV
|
Mountain Time (US & Canada)
|
569,578,005,430,984,700
|
negative
| 1
|
Customer Service Issue
| 0.6413
|
United
| null |
karenmel
| null | 0
|
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
| null |
2015-02-22 11:22:33 -0800
|
Mountain View, CA
|
Tehran
|
569,577,959,440,257,000
|
neutral
| 0.6559
| null | 0
|
United
| null |
tmccartney
| null | 0
|
@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?
| null |
2015-02-22 11:22:22 -0800
| null |
Central Time (US & Canada)
|
569,577,455,176,048,640
|
negative
| 1
|
Flight Attendant Complaints
| 0.6684
|
United
| null |
vickis_secrets
| null | 0
|
@united more people would catch their flights if your attendants had more help!
| null |
2015-02-22 11:20:22 -0800
|
?????
|
Central Time (US & Canada)
|
569,576,418,855,620,600
|
negative
| 1
|
Lost Luggage
| 0.3602
|
United
| null |
tyguybye
| null | 1
|
@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch
| null |
2015-02-22 11:16:15 -0800
| null | null |
569,576,395,778,748,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
daviswb
| null | 1
|
Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService
| null |
2015-02-22 11:16:09 -0800
|
Houston, TX
| null |
569,574,646,229,684,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
8629Fissile
| null | 0
|
@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
| null |
2015-02-22 11:09:12 -0800
| null |
London
|
569,574,074,936,123,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
laurahotaling
| null | 0
|
@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
| null |
2015-02-22 11:06:56 -0800
| null | null |
569,573,704,902,049,800
|
negative
| 1
|
Flight Booking Problems
| 0.6695
|
United
| null |
KopaKola
| null | 0
|
@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.
| null |
2015-02-22 11:05:28 -0800
|
Dirty Jerz
|
Eastern Time (US & Canada)
|
569,571,772,355,489,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
aDeniseHuxtable
| null | 0
|
@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
| null |
2015-02-22 10:57:47 -0800
|
Nueva York
|
Quito
|
569,571,643,044,929,540
|
negative
| 1
|
Flight Attendant Complaints
| 0.6593
|
United
| null |
fsherfey
| null | 0
|
@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?
|
[37.83520596, -122.25460611]
|
2015-02-22 10:57:16 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,570,819,757,752,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
aDeniseHuxtable
| null | 0
|
@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
| null |
2015-02-22 10:54:00 -0800
|
Nueva York
|
Quito
|
569,570,644,632,821,760
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
aDeniseHuxtable
| null | 0
|
@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
| null |
2015-02-22 10:53:18 -0800
|
Nueva York
|
Quito
|
569,570,477,410,275,300
|
neutral
| 1
| null | null |
United
| null |
AirLabrador
| null | 0
|
@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk
| null |
2015-02-22 10:52:38 -0800
|
Everywhere
|
Santiago
|
569,570,444,027,822,100
|
negative
| 1
|
Flight Booking Problems
| 0.6742
|
United
| null |
aDeniseHuxtable
| null | 0
|
@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
| null |
2015-02-22 10:52:30 -0800
|
Nueva York
|
Quito
|
569,570,013,964,689,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ideoeric
| null | 0
|
@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649
| null |
2015-02-22 10:50:48 -0800
|
San Francisco, CA
| null |
569,569,639,543,541,760
|
negative
| 1
|
Customer Service Issue
| 0.6454
|
United
| null |
Jim_Rehbein
| null | 0
|
@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed
| null |
2015-02-22 10:49:18 -0800
|
Ottawa, Ontario
|
Eastern Time (US & Canada)
|
569,569,272,898,445,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6837
|
United
| null |
gabi1985
| null | 0
|
@united I unfortunately didn't get her name :( she was not nice!
| null |
2015-02-22 10:47:51 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,569,152,312,213,500
|
negative
| 1
|
Bad Flight
| 0.3666
|
United
| null |
saraholbrook
| null | 0
|
@united what did you do with my seat. International connection. Seriously?
| null |
2015-02-22 10:47:22 -0800
| null | null |
569,568,300,528,635,900
|
positive
| 1
| null | null |
United
| null |
OmarMohiuddin
| null | 0
|
@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
| null |
2015-02-22 10:43:59 -0800
|
California, USA
|
Pacific Time (US & Canada)
|
569,568,158,584,950,800
|
negative
| 1
|
Lost Luggage
| 0.6888
|
United
| null |
Bozboyku1
| null | 0
|
@united My bag is lost and I can't get ahold of anyone that can help
| null |
2015-02-22 10:43:25 -0800
|
Lees Summit
|
Mountain Time (US & Canada)
|
569,568,010,555,432,960
|
negative
| 1
|
Cancelled Flight
| 0.6503
|
United
| null |
Eivind_G
| null | 0
|
@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
|
[29.98704632, -95.3378275]
|
2015-02-22 10:42:50 -0800
|
Stavanger, Norway
| null |
569,567,685,719,101,440
|
negative
| 1
|
Customer Service Issue
| 0.6659
|
United
| null |
Eivind_G
| null | 0
|
@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"
|
[29.98707518, -95.33783524]
|
2015-02-22 10:41:32 -0800
|
Stavanger, Norway
| null |
569,567,167,429,128,200
|
positive
| 1
| null | null |
United
| null |
LuisCadena
| null | 0
|
@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
| null |
2015-02-22 10:39:29 -0800
|
Earth
|
Central Time (US & Canada)
|
569,566,252,450,107,400
|
negative
| 1
|
Can't Tell
| 0.6729
|
United
| null |
guichaves1989
| null | 0
|
@united never flying United again! Worst experience ever
| null |
2015-02-22 10:35:51 -0800
| null |
Central Time (US & Canada)
|
569,566,232,803,803,140
|
negative
| 1
|
Late Flight
| 0.7141
|
United
| null |
JoeSchmuck
| null | 0
|
@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.
| null |
2015-02-22 10:35:46 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,565,822,571,679,740
|
neutral
| 1
| null | null |
United
| null |
prettytrini22
| null | 0
|
@united tried that. Cannot figure out where to go to get it.
| null |
2015-02-22 10:34:08 -0800
| null |
Eastern Time (US & Canada)
|
569,565,776,010,567,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
SCVPools
| null | 0
|
@united cannot direct message you you do not follow us. I want my luggage. Please hep
| null |
2015-02-22 10:33:57 -0800
|
Southern California and Hawaii
| null |
569,565,328,012,763,140
|
neutral
| 1
| null | null |
United
| null |
SamChipperfield
| null | 0
|
@united Did you get your 757 Model?
| null |
2015-02-22 10:32:10 -0800
|
New Hartley
|
Casablanca
|
569,564,671,688,118,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.3395
|
United
| null |
rkvl
| null | 0
|
@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
|
[41.97862209, -87.91469774]
|
2015-02-22 10:29:34 -0800
|
New York, USA
|
Eastern Time (US & Canada)
|
569,564,060,678,639,600
|
negative
| 1
|
Late Flight
| 0.3619
|
United
| null |
LMSNaomi
| null | 1
|
@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
| null |
2015-02-22 10:27:08 -0800
|
deep in the ❤ of Texas...
|
Atlantic Time (Canada)
|
569,563,698,374,651,900
|
negative
| 0.6731
|
Customer Service Issue
| 0.3371
|
United
| null |
SCVPools
| null | 0
|
@united direct messages not going through please help
| null |
2015-02-22 10:25:42 -0800
|
Southern California and Hawaii
| null |
569,562,383,489,896,450
|
neutral
| 0.694
| null | 0
|
United
| null |
djsox5
| null | 0
|
@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures
| null |
2015-02-22 10:20:28 -0800
|
Hingham, MA
|
Eastern Time (US & Canada)
|
569,562,147,279,253,500
|
negative
| 0.6515
|
Flight Booking Problems
| 0.6515
|
United
| null |
DanVidayo
| null | 0
|
@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
| null |
2015-02-22 10:19:32 -0800
|
Earth
|
Indiana (East)
|
569,562,133,249,130,500
|
negative
| 1
|
Cancelled Flight
| 0.343
|
United
| null |
LMSNaomi
| null | 1
|
@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
| null |
2015-02-22 10:19:29 -0800
|
deep in the ❤ of Texas...
|
Atlantic Time (Canada)
|
569,561,425,955,332,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
BBickmire
| null | 0
|
@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
| null |
2015-02-22 10:16:40 -0800
|
Dallas
| null |
569,560,633,957,609,500
|
positive
| 0.3551
| null | 0
|
United
| null |
swolfhoops
| null | 0
|
@united will do. Just need to get CVG.... and my bag too. Thanks
|
[41.97456785, -87.90563774]
|
2015-02-22 10:13:31 -0800
|
Loveland, Ohio
|
Atlantic Time (Canada)
|
569,560,154,619,965,440
|
negative
| 1
|
Customer Service Issue
| 0.3522
|
United
| null |
BenHabbel
| null | 0
|
@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.
| null |
2015-02-22 10:11:37 -0800
|
New York City
|
Pacific Time (US & Canada)
|
569,559,734,199,722,000
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
8629Fissile
| null | 0
|
@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
| null |
2015-02-22 10:09:57 -0800
| null |
London
|
569,559,433,887,526,900
|
neutral
| 0.6617
| null | 0
|
United
| null |
Lmuschel
| null | 0
|
@united doesn't purchasing ticket with a united card give me priority boarding ?
| null |
2015-02-22 10:08:45 -0800
| null | null |
569,558,713,079,443,460
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
LMSNaomi
| null | 0
|
@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai
| null |
2015-02-22 10:05:53 -0800
|
deep in the ❤ of Texas...
|
Atlantic Time (Canada)
|
569,558,589,628,502,000
|
negative
| 0.6927
|
Can't Tell
| 0.6927
|
United
| null |
4geiger
| null | 0
|
@united so what's the solution?
| null |
2015-02-22 10:05:24 -0800
|
Kingwood
| null |
569,557,763,094,917,100
|
negative
| 1
|
Late Flight
| 0.6737
|
United
| null |
SCBruinsfan
| null | 0
|
@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?
| null |
2015-02-22 10:02:07 -0800
|
West Columbia,SC
|
Eastern Time (US & Canada)
|
569,557,756,597,776,400
|
negative
| 1
|
Customer Service Issue
| 0.3505
|
United
| null |
HoustonBlueMan
| null | 0
|
@united no. I need you to have more than 2 agents at check in.
| null |
2015-02-22 10:02:05 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,556,796,525,969,400
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
BenHabbel
| null | 0
|
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
| null |
2015-02-22 09:58:16 -0800
|
New York City
|
Pacific Time (US & Canada)
|
569,556,131,078,475,800
|
positive
| 1
| null | null |
United
| null |
WilliGranny
| null | 0
|
@united we got it, thanks.
| null |
2015-02-22 09:55:38 -0800
| null |
Central Time (US & Canada)
|
569,555,174,252,896,260
|
negative
| 1
|
Cancelled Flight
| 0.6421
|
United
| null |
Eivind_G
| null | 0
|
@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
| null |
2015-02-22 09:51:50 -0800
|
Stavanger, Norway
| null |
569,555,146,562,080,800
|
positive
| 0.6633
| null | null |
United
| null |
Eivind_G
| null | 0
|
@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam
| null |
2015-02-22 09:51:43 -0800
|
Stavanger, Norway
| null |
569,554,937,744,486,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.6952
|
United
| null |
HoustonBlueMan
| null | 0
|
@united severely under staffed at Iah.
| null |
2015-02-22 09:50:53 -0800
|
Houston, TX
|
Central Time (US & Canada)
|
569,554,916,064,284,700
|
positive
| 1
| null | null |
United
| null |
FrontRowEc
| null | 0
|
@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.
| null |
2015-02-22 09:50:48 -0800
|
Quito, Ecuador
| null |
569,554,815,539,290,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
mitchheard
| null | 0
|
@united this 2 hr delay is a vacation buzzkill
| null |
2015-02-22 09:50:24 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
569,553,741,222,952,960
|
positive
| 1
| null | null |
United
| null |
201Chef
| null | 0
|
@united just touched down in Miami - not too far off , Nicely done united 👍
|
[25.79104444, -80.27338351]
|
2015-02-22 09:46:08 -0800
|
201-600-2130
|
Central Time (US & Canada)
|
569,552,374,882,299,900
|
neutral
| 1
| null | null |
United
| null |
Laura_GomezRod
| null | 0
|
@united what's the status of flight 1008 Bogotá-Houston?
| null |
2015-02-22 09:40:42 -0800
|
Phoneix, AZ
|
Eastern Time (US & Canada)
|
569,551,241,967,067,140
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
BBickmire
| null | 0
|
@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
| null |
2015-02-22 09:36:12 -0800
|
Dallas
| null |
569,550,779,520,032,800
|
neutral
| 1
| null | null |
United
| null |
opjebekrol
| null | 0
|
@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?
| null |
2015-02-22 09:34:22 -0800
| null | null |
569,550,676,784,578,560
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
jrdurante
| null | 0
|
@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs
| null |
2015-02-22 09:33:57 -0800
| null |
Atlantic Time (Canada)
|
569,550,290,753,445,900
|
negative
| 1
|
Bad Flight
| 0.6686
|
United
| null |
patrickbeiers
| null | 0
|
@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
| null |
2015-02-22 09:32:25 -0800
|
ORLANDO, FL
| null |
569,548,316,700,254,200
|
positive
| 0.6556
| null | null |
United
| null |
toinecl
| null | 0
|
@united it was very comfortable, now waiting for our luggage
|
[0.0, 0.0]
|
2015-02-22 09:24:35 -0800
|
Keyport, New Jersey
|
Eastern Time (US & Canada)
|
569,547,989,007,646,700
|
neutral
| 0.6659
| null | null |
United
| null |
D_WaYnE_01
| null | 0
|
@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.
| null |
2015-02-22 09:23:16 -0800
| null | null |
569,546,412,121,202,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
LMSNaomi
| null | 1
|
@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming
| null |
2015-02-22 09:17:00 -0800
|
deep in the ❤ of Texas...
|
Atlantic Time (Canada)
|
569,545,805,826,166,800
|
positive
| 0.3512
| null | 0
|
United
| null |
worldknits
| null | 0
|
@united thank you
| null |
2015-02-22 09:14:36 -0800
|
Fredericksburg, VA
|
Eastern Time (US & Canada)
|
569,544,873,809,989,600
|
positive
| 1
| null | null |
United
| null |
emmarosewright
| null | 0
|
@united finally got through and they were very helpful. Appreciate it!
| null |
2015-02-22 09:10:54 -0800
| null |
Central Time (US & Canada)
|
569,544,819,510,345,700
|
neutral
| 1
| null | null |
United
| null |
WayneMAaron
| null | 0
|
@united pls follow for DM
| null |
2015-02-22 09:10:41 -0800
| null | null |
569,544,742,595,391,500
|
neutral
| 1
| null | null |
United
| null |
starbeer
| null | 0
|
@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.
| null |
2015-02-22 09:10:22 -0800
|
Toronto
|
Eastern Time (US & Canada)
|
569,544,732,780,556,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6637
|
United
| null |
WayneMAaron
| null | 0
|
@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
| null |
2015-02-22 09:10:20 -0800
| null | null |
569,544,730,184,261,600
|
neutral
| 0.6871
| null | 0
|
United
| null |
WilliGranny
| null | 0
|
@united can you assign seats
| null |
2015-02-22 09:10:19 -0800
| null |
Central Time (US & Canada)
|
569,544,350,364,889,100
|
negative
| 1
|
Damaged Luggage
| 0.667
|
United
| null |
4geiger
| null | 0
|
“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
| null |
2015-02-22 09:08:49 -0800
|
Kingwood
| null |
569,544,120,827,379,700
|
negative
| 0.667
|
Lost Luggage
| 0.3341
|
United
| null |
4geiger
| null | 0
|
@united not my luggage
| null |
2015-02-22 09:07:54 -0800
|
Kingwood
| null |
569,543,791,176,257,540
|
negative
| 1
|
Flight Attendant Complaints
| 0.6366
|
United
| null |
ImagesbyTLP
| null | 0
|
@united it's boarding time for ua3882 but no crewe
| null |
2015-02-22 09:06:36 -0800
|
earth
|
Pacific Time (US & Canada)
|
569,543,771,181,981,700
|
neutral
| 0.6388
| null | null |
United
| null |
Nick_Delray
| null | 0
|
@united just added one. Ty
| null |
2015-02-22 09:06:31 -0800
| null | null |
569,541,848,877,957,100
|
positive
| 0.6644
| null | 0
|
United
| null |
greghm88
| null | 0
|
@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
| null |
2015-02-22 08:58:53 -0800
|
London
| null |
569,541,591,586,644,000
|
neutral
| 1
| null | null |
United
| null |
WayneMAaron
| null | 2
|
@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.
| null |
2015-02-22 08:57:51 -0800
| null | null |
569,540,963,091,259,400
|
negative
| 1
|
longlines
| 0.66
|
United
| null |
Nick_Delray
| null | 0
|
@united no way one person is working entire security checkpoint in EWR 🆖
| null |
2015-02-22 08:55:21 -0800
| null | null |
569,539,834,131,443,700
|
positive
| 0.6846
| null | null |
United
| null |
LisaGetz1
| null | 0
|
@united THANK YOU!
| null |
2015-02-22 08:50:52 -0800
|
Beijing, China
| null |
569,539,000,312,188,900
|
negative
| 1
|
Late Flight
| 0.6806
|
United
| null |
jeisensc
| null | 0
|
@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
|
[39.99829207, -82.88085401]
|
2015-02-22 08:47:33 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
569,538,770,808,266,750
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
greghm88
| null | 0
|
@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
| null |
2015-02-22 08:46:39 -0800
|
London
| null |
569,538,703,732,772,860
|
negative
| 1
|
Lost Luggage
| 0.678
|
United
| null |
kidang
| null | 0
|
@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.
| null |
2015-02-22 08:46:23 -0800
|
Tour Bus or Airplane/ Hotel
|
Pacific Time (US & Canada)
|
569,538,171,509,350,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
dkosi2
| null | 0
|
@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
| null |
2015-02-22 08:44:16 -0800
| null | null |
569,537,571,685,924,860
|
neutral
| 1
| null | null |
United
| null |
WayneMAaron
| null | 0
|
@united pls follow for DM.
| null |
2015-02-22 08:41:53 -0800
| null | null |
569,535,507,815,903,200
|
negative
| 1
|
Late Flight
| 0.6752
|
United
| null |
drr51664
| null | 0
|
@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
| null |
2015-02-22 08:33:41 -0800
|
Central NJ
| null |
569,535,503,827,017,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
worldknits
| null | 0
|
@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
| null |
2015-02-22 08:33:40 -0800
|
Fredericksburg, VA
|
Eastern Time (US & Canada)
|
569,534,882,952,716,300
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
drr51664
| null | 0
|
@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
| null |
2015-02-22 08:31:12 -0800
|
Central NJ
| null |
569,534,268,130,660,350
|
negative
| 1
|
Late Flight
| 0.6769
|
United
| null |
jeisensc
| null | 0
|
@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
|
[39.99814659, -82.88058383]
|
2015-02-22 08:28:45 -0800
|
San Diego, CA
|
Pacific Time (US & Canada)
|
569,534,175,973,396,500
|
negative
| 1
|
Cancelled Flight
| 0.6814
|
United
| null |
CressM
| null | 0
|
@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
| null |
2015-02-22 08:28:23 -0800
|
FL
| null |
569,533,799,815,630,850
|
negative
| 1
|
Cancelled Flight
| 0.3514
|
United
| null |
scottychadwick
| null | 0
|
@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
| null |
2015-02-22 08:26:53 -0800
| null |
Eastern Time (US & Canada)
|
569,532,310,716,080,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
ajbohman
| null | 0
|
@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
| null |
2015-02-22 08:20:58 -0800
|
Irving Texas
| null |
569,532,005,320,253,440
|
negative
| 1
|
Cancelled Flight
| 1
|
United
| null |
LaHauser
| null | 0
|
@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting
|
[38.94562938, -77.44400264]
|
2015-02-22 08:19:46 -0800
| null |
Paris
|
569,531,988,702,576,640
|
negative
| 1
|
Lost Luggage
| 0.684
|
United
| null |
plazaroff
| null | 0
|
@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
| null |
2015-02-22 08:19:42 -0800
| null |
Mountain Time (US & Canada)
|
569,531,969,110,974,460
|
positive
| 1
| null | null |
United
| null |
KapuriaMd
| null | 0
|
@united worked out after all. Thanks for your immediate reply!!
| null |
2015-02-22 08:19:37 -0800
| null | null |
569,531,827,989,454,850
|
negative
| 1
|
Customer Service Issue
| 0.6539
|
United
| null |
jasminhunter
| null | 0
|
@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
| null |
2015-02-22 08:19:03 -0800
|
Portsmouth, NH
|
Eastern Time (US & Canada)
|
569,531,484,903,772,160
|
neutral
| 0.6753
| null | 0
|
United
| null |
allen_crawford
| null | 0
|
@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin
| null |
2015-02-22 08:17:42 -0800
|
Indianapolis, IN
|
Eastern Time (US & Canada)
|
569,531,274,991,239,200
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
newguymeltz
| null | 0
|
@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together
| null |
2015-02-22 08:16:51 -0800
|
Bellaire TX
|
Central Time (US & Canada)
|
569,531,010,167,250,940
|
negative
| 1
|
Cancelled Flight
| 0.7007
|
United
| null |
czamkoff
| null | 1
|
@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
| null |
2015-02-22 08:15:48 -0800
| null | null |
569,530,483,022,962,700
|
negative
| 0.6738
|
Customer Service Issue
| 0.6738
|
United
| null |
jasminhunter
| null | 0
|
@united this customer service experience will be tweeted for quality assurance.
| null |
2015-02-22 08:13:43 -0800
|
Portsmouth, NH
|
Eastern Time (US & Canada)
|
569,529,789,100,507,140
|
negative
| 1
|
Cancelled Flight
| 0.3503
|
United
| null |
czamkoff
| null | 0
|
@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
| null |
2015-02-22 08:10:57 -0800
| null | null |
569,529,608,862,875,650
|
neutral
| 1
| null | null |
United
| null |
BenHabbel
| null | 0
|
@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!
| null |
2015-02-22 08:10:14 -0800
|
New York City
|
Pacific Time (US & Canada)
|
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