tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
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stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
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stringlengths 10
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⌀ | tweet_created
stringlengths 25
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stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,115,014,139,162,600
|
negative
| 1
|
Lost Luggage
| 0.3441
|
United
| null |
MGsoundguy
| null | 0
|
@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong.
| null |
2015-02-18 10:29:09 -0800
|
Houston TX
| null |
568,114,394,397,147,140
|
neutral
| 0.6764
| null | null |
United
| null |
eriwn9
| null | 0
|
@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph
| null |
2015-02-18 10:26:41 -0800
| null | null |
568,112,237,765,722,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
TammyJacksonEJ
| null | 0
|
@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
|
[39.85823091, -104.67802376]
|
2015-02-18 10:18:07 -0800
| null |
Quito
|
568,111,503,812,870,140
|
negative
| 1
|
Customer Service Issue
| 0.3492
|
United
| null |
SFWWflyfish
| null | 0
|
@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
| null |
2015-02-18 10:15:12 -0800
|
Austin, TX
|
Eastern Time (US & Canada)
|
568,110,568,097,374,200
|
neutral
| 1
| null | null |
United
| null |
TheClayFox
| null | 0
|
@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?
|
[0.0, 0.0]
|
2015-02-18 10:11:29 -0800
|
New York City (Silicon Alley)
|
Eastern Time (US & Canada)
|
568,109,963,509,415,940
|
negative
| 1
|
Bad Flight
| 0.6737
|
United
| null |
Max_Tau
| null | 0
|
@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
| null |
2015-02-18 10:09:04 -0800
|
Amsterdam NL
|
Athens
|
568,109,878,754,934,800
|
negative
| 1
|
Customer Service Issue
| 0.6484
|
United
| null |
eatgregeat
| null | 0
|
@united you mean like my mailing address and rate? By the surliness of my United "coworkers" I'm guessing our benefits aren't great.
|
[29.97877958, -95.33246329]
|
2015-02-18 10:08:44 -0800
| null |
Eastern Time (US & Canada)
|
568,109,598,034,554,900
|
negative
| 1
|
Customer Service Issue
| 0.6341
|
United
| null |
Bhuvanasaurus
| null | 0
|
@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
| null |
2015-02-18 10:07:37 -0800
| null | null |
568,109,592,338,518,000
|
negative
| 1
|
Can't Tell
| 0.7093
|
United
| null |
frqnttraveler
| null | 0
|
@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
| null |
2015-02-18 10:07:36 -0800
|
california
| null |
568,109,565,796,958,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
c9n0thing
| null | 0
|
@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense.
| null |
2015-02-18 10:07:30 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
568,108,909,480,824,800
|
neutral
| 1
| null | null |
United
| null |
BWithering
| null | 0
|
@united How much is baggage check for International flights?
| null |
2015-02-18 10:04:53 -0800
|
Raleigh, NC SoCal
|
Eastern Time (US & Canada)
|
568,107,551,553,794,050
|
negative
| 1
|
Flight Booking Problems
| 0.6496
|
United
| null |
monotaga
| null | 0
|
@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
| null |
2015-02-18 09:59:29 -0800
|
San Francisco, CA
|
Central Time (US & Canada)
|
568,107,363,195,973,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Scotti
| null | 0
|
@United Wonder why people hate dealing with airlines? Ridiculous and inflexible "policies". I need a phone number and a resolution. Now.
| null |
2015-02-18 09:58:44 -0800
|
Grand Junction, CO
|
Mountain Time (US & Canada)
|
568,105,932,917,481,500
|
negative
| 0.6606
|
Cancelled Flight
| 0.6606
|
United
| null |
MetinErtas06
| null | 0
|
@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems
| null |
2015-02-18 09:53:03 -0800
| null | null |
568,105,220,410,105,860
|
negative
| 1
|
Flight Booking Problems
| 0.6747
|
United
| null |
greghei1
| null | 0
|
@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way
| null |
2015-02-18 09:50:14 -0800
|
Fremont, California
|
Pacific Time (US & Canada)
|
568,104,397,869,350,900
|
positive
| 0.6458
| null | 0
|
United
| null |
greghei1
| null | 0
|
@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.
| null |
2015-02-18 09:46:57 -0800
|
Fremont, California
|
Pacific Time (US & Canada)
|
568,103,618,500,530,200
|
neutral
| 1
| null | null |
United
| null |
willyvideo
| null | 0
|
@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf
|
[37.62006843, -122.38822083]
|
2015-02-18 09:43:52 -0800
| null |
Pacific Time (US & Canada)
|
568,101,609,894,342,660
|
negative
| 1
|
Can't Tell
| 0.6658
|
United
| null |
harris
| null | 0
|
2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies
| null |
2015-02-18 09:35:53 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,101,444,391,276,540
|
negative
| 0.7113
|
Bad Flight
| 0.3814
|
United
| null |
harris
| null | 0
|
1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
| null |
2015-02-18 09:35:13 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,101,176,551,452,700
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
karinafmanalo
| null | 0
|
@united missing this wedding because of these delays would not be cool
| null |
2015-02-18 09:34:09 -0800
|
Arlington, VA
| null |
568,100,858,954,522,600
|
negative
| 1
|
Can't Tell
| 0.6902
|
United
| null |
harris
| null | 0
|
@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
| null |
2015-02-18 09:32:54 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,100,000,418,250,750
|
negative
| 1
|
Cancelled Flight
| 0.35
|
United
| null |
zackintheusa
| null | 0
|
@united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right?
| null |
2015-02-18 09:29:29 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,099,620,456,423,400
|
negative
| 0.6988
|
Bad Flight
| 0.6988
|
United
| null |
OMGreller
| null | 0
|
@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA
| null |
2015-02-18 09:27:58 -0800
|
on my iPhone
| null |
568,098,115,988,918,300
|
negative
| 0.7044
|
Can't Tell
| 0.3771
|
United
| null |
elisanader
| null | 0
|
@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.
| null |
2015-02-18 09:22:00 -0800
|
D.C.ish
|
Eastern Time (US & Canada)
|
568,096,772,939,067,400
|
positive
| 1
| null | null |
United
| null |
zackintheusa
| null | 0
|
@united it's amazing really.
| null |
2015-02-18 09:16:40 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,096,711,450,566,660
|
negative
| 0.6551
|
Customer Service Issue
| 0.3356
|
United
| null |
zackintheusa
| null | 0
|
@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
| null |
2015-02-18 09:16:25 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,095,956,866,093,060
|
neutral
| 1
| null | null |
United
| null |
thereal_SNL
| null | 0
|
@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?
| null |
2015-02-18 09:13:25 -0800
|
District of Columbia
|
Eastern Time (US & Canada)
|
568,095,662,262,358,000
|
neutral
| 1
| null | null |
United
| null |
jerry_eckerman
| null | 0
|
@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP
| null |
2015-02-18 09:12:15 -0800
|
Orlando, Florida
| null |
568,094,839,063,089,150
|
negative
| 1
|
Flight Booking Problems
| 0.6729
|
United
| null |
ptau
| null | 0
|
@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn
| null |
2015-02-18 09:08:58 -0800
|
Chasing Carmen San Diego
|
Central Time (US & Canada)
|
568,094,342,302,322,700
|
positive
| 0.352
| null | 0
|
United
| null |
mfuld
| null | 0
|
@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.
| null |
2015-02-18 09:07:00 -0800
|
New York, NY
|
America/New_York
|
568,094,311,159,476,200
|
negative
| 0.7024
|
Late Flight
| 0.7024
|
United
| null |
lynchbieberfan
| null | 0
|
@united a plane took our gate and now we're just waiting in a lot at DIA
| null |
2015-02-18 09:06:53 -0800
| null |
Mountain Time (US & Canada)
|
568,093,443,823,693,800
|
negative
| 0.6771
|
Bad Flight
| 0.6771
|
United
| null |
jerry_eckerman
| null | 0
|
@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP
| null |
2015-02-18 09:03:26 -0800
|
Orlando, Florida
| null |
568,092,350,355,865,600
|
negative
| 1
|
Can't Tell
| 0.6821
|
United
| null |
eatgregeat
| null | 0
|
@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
|
[29.98605741, -90.25189405]
|
2015-02-18 08:59:05 -0800
| null |
Eastern Time (US & Canada)
|
568,092,209,368,719,360
|
negative
| 0.6735
|
Can't Tell
| 0.3469
|
United
| null |
urno12
| null | 0
|
@united on your website it says 10 days. Its been 16 and counting.
| null |
2015-02-18 08:58:32 -0800
|
bonkers in Yonkers
|
New Delhi
|
568,092,044,964,421,600
|
neutral
| 0.6437
| null | 0
|
United
| null |
javadogs
| null | 0
|
@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?
| null |
2015-02-18 08:57:52 -0800
| null | null |
568,091,960,709,230,600
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
1LovePT
| null | 0
|
@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell
| null |
2015-02-18 08:57:32 -0800
|
Canada
|
Eastern Time (US & Canada)
|
568,090,924,141,703,200
|
neutral
| 0.6774
| null | 0
|
United
| null |
katieaune
| null | 0
|
@united ha, this happened 10 years ago. i haven't flown with you since.
| null |
2015-02-18 08:53:25 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,090,851,907,207,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
c9n0thing
| null | 0
|
@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?!
| null |
2015-02-18 08:53:08 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
568,090,000,199,270,400
|
negative
| 1
|
Flight Attendant Complaints
| 0.3874
|
United
| null |
Wrigley_Kid
| null | 0
|
@united of course but they were just as helpless as everyone else .
| null |
2015-02-18 08:49:45 -0800
|
Wrigley, California ☀
|
Pacific Time (US & Canada)
|
568,089,179,520,954,400
|
positive
| 1
| null | null |
United
| null |
LocalKyle
| null | 0
|
@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS
| null |
2015-02-18 08:46:29 -0800
|
Illinois
|
Central Time (US & Canada)
|
568,088,967,419,023,360
|
negative
| 0.6484
|
Late Flight
| 0.3407
|
United
| null |
1LovePT
| null | 0
|
@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews
| null |
2015-02-18 08:45:39 -0800
|
Canada
|
Eastern Time (US & Canada)
|
568,088,470,712,950,800
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
SteefFleur
| null | 0
|
@united another week has passed and I hoped that I would have had a response by now
| null |
2015-02-18 08:43:40 -0800
|
Amsterdam
| null |
568,087,744,078,954,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Z_J_M_
| null | 0
|
@united there's no reason it should take 7-10 days to respond.
| null |
2015-02-18 08:40:47 -0800
| null |
Eastern Time (US & Canada)
|
568,087,085,120,233,500
|
negative
| 1
|
Customer Service Issue
| 0.6737
|
United
| null |
jamescmcpherson
| null | 0
|
@united yes, I know that. The question is "why is that still the case"? #fail
| null |
2015-02-18 08:38:10 -0800
|
Brisbane
|
Brisbane
|
568,086,132,346,322,940
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
thedigitalken
| null | 0
|
@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX
| null |
2015-02-18 08:34:23 -0800
| null |
Central Time (US & Canada)
|
568,085,949,663,584,260
|
positive
| 0.6809
| null | 0
|
United
| null |
Raretturner
| null | 0
|
@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday
| null |
2015-02-18 08:33:39 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
568,085,636,592,349,200
|
negative
| 1
|
Late Flight
| 0.6701
|
United
| null |
barneykelley
| null | 0
|
@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united
| null |
2015-02-18 08:32:24 -0800
|
New Canaan, Ct
| null |
568,084,717,481,775,100
|
negative
| 0.6465
|
Can't Tell
| 0.6465
|
United
| null |
1LovePT
| null | 1
|
@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis
| null |
2015-02-18 08:28:45 -0800
|
Canada
|
Eastern Time (US & Canada)
|
568,084,167,390,564,350
|
negative
| 1
|
Can't Tell
| 0.6508
|
United
| null |
barneykelley
| null | 0
|
@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
| null |
2015-02-18 08:26:34 -0800
|
New Canaan, Ct
| null |
568,082,658,741,215,200
|
negative
| 1
|
Customer Service Issue
| 0.6846
|
United
| null |
SFWWflyfish
| null | 0
|
@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
| null |
2015-02-18 08:20:34 -0800
|
Austin, TX
|
Eastern Time (US & Canada)
|
568,081,386,520,723,460
|
negative
| 1
|
Bad Flight
| 0.3566
|
United
| null |
grgortiz
| null | 0
|
.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
|
[0.0, 0.0]
|
2015-02-18 08:15:31 -0800
|
Salt Lake City, UT
|
Mountain Time (US & Canada)
|
568,081,281,910,587,400
|
negative
| 1
|
Can't Tell
| 0.6577
|
United
| null |
harris
| null | 0
|
.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
| null |
2015-02-18 08:15:06 -0800
|
NYC
|
Eastern Time (US & Canada)
|
568,080,133,195,755,500
|
negative
| 0.6987
|
Flight Booking Problems
| 0.6987
|
United
| null |
greghei1
| null | 1
|
@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates?
| null |
2015-02-18 08:10:32 -0800
|
Fremont, California
|
Pacific Time (US & Canada)
|
568,078,967,602,860,000
|
neutral
| 0.7008
| null | null |
United
| null |
AB44685998
| null | 0
|
@united You please do not burn my dreams !!! #burningman tickets sales today.
| null |
2015-02-18 08:05:54 -0800
|
Warsaw
|
Amsterdam
|
568,078,441,364,394,000
|
negative
| 1
|
Customer Service Issue
| 0.6486
|
United
| null |
GYank
| null | 0
|
@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement
| null |
2015-02-18 08:03:49 -0800
|
LA, NY, Chicago & St.Louis
| null |
568,077,514,905,505,800
|
negative
| 0.657
|
Customer Service Issue
| 0.657
|
United
| null |
mwbotelho
| null | 0
|
@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
| null |
2015-02-18 08:00:08 -0800
|
Curitiba
|
Brasilia
|
568,077,199,162,658,800
|
neutral
| 1
| null | null |
United
| null |
Bevil_Sarah
| null | 1
|
@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy
| null |
2015-02-18 07:58:53 -0800
|
Mill Creek HS
| null |
568,076,556,997,775,360
|
neutral
| 1
| null | null |
United
| null |
AlMehairiAUH
| null | 0
|
@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek
| null |
2015-02-18 07:56:20 -0800
|
Abu Dhabi
|
Abu Dhabi
|
568,072,822,955,896,800
|
neutral
| 0.6793
| null | 0
|
United
| null |
michaelkearn
| null | 0
|
@united FAIL set to song. http://t.co/Axpn28xiQB "United Breaks Guitars" < LMAO!
| null |
2015-02-18 07:41:29 -0800
|
Minneapolis, MN
|
Central Time (US & Canada)
|
568,072,136,192,966,660
|
neutral
| 0.6366
| null | null |
United
| null |
rabbijfranklin
| null | 0
|
@united yes, would love an upgrade or voucher, please give me a call 9148445695
| null |
2015-02-18 07:38:46 -0800
|
Needham
|
Atlantic Time (Canada)
|
568,071,159,285,022,700
|
neutral
| 0.669
| null | 0
|
United
| null |
EnriqueGtz_
| null | 0
|
@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!
| null |
2015-02-18 07:34:53 -0800
|
Mexico City
|
Central Time (US & Canada)
|
568,070,338,438,963,200
|
negative
| 1
|
Can't Tell
| 0.3448
|
United
| null |
Bhuvanasaurus
| null | 0
|
@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.
| null |
2015-02-18 07:31:37 -0800
| null | null |
568,068,509,613,178,900
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
bonvoyagedenise
| null | 0
|
@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!
| null |
2015-02-18 07:24:21 -0800
|
Salt Lake City, Utah
|
Mountain Time (US & Canada)
|
568,068,468,261,519,360
|
negative
| 1
|
Can't Tell
| 0.6567
|
United
| null |
JSHanselman
| null | 0
|
@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.
| null |
2015-02-18 07:24:11 -0800
|
Boise, ID
|
Mountain Time (US & Canada)
|
568,068,216,972,423,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ShawnMMcCarthy
| null | 0
|
@united we have been told that it's lost...you guys don't know where it is
| null |
2015-02-18 07:23:11 -0800
|
NA, SA, Europe
|
Eastern Time (US & Canada)
|
568,067,938,843,893,760
|
negative
| 0.6786
|
Cancelled Flight
| 0.3563
|
United
| null |
sheldoncharron
| null | 0
|
.@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.
| null |
2015-02-18 07:22:05 -0800
|
Los Angeles & Vancouver
|
Pacific Time (US & Canada)
|
568,067,622,698,291,200
|
neutral
| 1
| null | null |
United
| null |
javadogs
| null | 0
|
@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD
| null |
2015-02-18 07:20:50 -0800
| null | null |
568,067,535,599,505,400
|
negative
| 1
|
Can't Tell
| 0.3715
|
United
| null |
cleo_riley
| null | 0
|
@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for
| null |
2015-02-18 07:20:29 -0800
| null |
Amsterdam
|
568,067,065,388,642,300
|
positive
| 1
| null | null |
United
| null |
WestlakeSarah
| null | 0
|
@united Thanks to supervisor Miriam who provided me with great customer service. #finally
| null |
2015-02-18 07:18:37 -0800
|
New York, NY
|
Quito
|
568,064,842,466,250,750
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
dexhandle
| null | 0
|
@united Filled out at the airport as part of a long day made longer.
| null |
2015-02-18 07:09:47 -0800
|
DC
|
Eastern Time (US & Canada)
|
568,064,545,568,092,160
|
positive
| 1
| null | null |
United
| null |
TravelRater
| null | 0
|
@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks
| null |
2015-02-18 07:08:36 -0800
| null | null |
568,063,784,318,832,640
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
jabbs7
| null | 0
|
@united UA6255 delayed out of #winnipeg because the plane was "frozen"! #fail Will I make my connection on UA1059? #tightconnection #Denver
| null |
2015-02-18 07:05:34 -0800
|
Founder @catapultgrp @ilikeoi
|
Central Time (US & Canada)
|
568,062,811,856,703,500
|
negative
| 0.701
|
Late Flight
| 0.701
|
United
| null |
rabbijfranklin
| null | 0
|
@united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695
| null |
2015-02-18 07:01:43 -0800
|
Needham
|
Atlantic Time (Canada)
|
568,062,560,198,664,200
|
neutral
| 0.6842
| null | null |
United
| null |
WeatherWes
| null | 0
|
@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!
| null |
2015-02-18 07:00:43 -0800
|
Raleigh, North Carolina
|
Eastern Time (US & Canada)
|
568,061,931,761,864,700
|
neutral
| 1
| null | null |
United
| null |
jaciMugg
| null | 0
|
@united Can I add miles from my January Air China flight to my MileagePlus account?
| null |
2015-02-18 06:58:13 -0800
| null |
Quito
|
568,061,117,429,231,600
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
ColtSTaylor
| null | 0
|
. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
|
[33.75357228, -116.36206155]
|
2015-02-18 06:54:59 -0800
|
All Over The World
| null |
568,059,091,848,962,050
|
negative
| 0.6837
|
Late Flight
| 0.3673
|
United
| null |
TV2Frode
| null | 0
|
@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
| null |
2015-02-18 06:46:56 -0800
|
Bergen, Norway
|
Copenhagen
|
568,058,934,428,373,000
|
positive
| 1
| null | null |
United
| null |
andtheretheygo
| null | 0
|
@united Great, thank you!
| null |
2015-02-18 06:46:18 -0800
| null | null |
568,057,346,607,460,350
|
neutral
| 0.6953
| null | 0
|
United
| null |
fatabdula
| null | 0
|
@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.
| null |
2015-02-18 06:40:00 -0800
| null |
Eastern Time (US & Canada)
|
568,057,226,776,219,650
|
negative
| 1
|
Customer Service Issue
| 0.6772
|
United
| null |
sasharashid
| null | 0
|
@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
| null |
2015-02-18 06:39:31 -0800
| null |
Eastern Time (US & Canada)
|
568,057,046,303,576,060
|
negative
| 0.7065
|
Customer Service Issue
| 0.3587
|
United
| null |
M_aggiee
| null | 0
|
@united right... Are you guys charging for the air we breathe next?
| null |
2015-02-18 06:38:48 -0800
|
New York
| null |
568,056,439,291,256,800
|
neutral
| 0.6567
| null | 0
|
United
| null |
javadogs
| null | 0
|
@united did not get names...Dallas flight and Chicago
| null |
2015-02-18 06:36:23 -0800
| null | null |
568,055,509,795,901,440
|
negative
| 1
|
Can't Tell
| 0.6621
|
United
| null |
JSHanselman
| null | 0
|
@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.
| null |
2015-02-18 06:32:42 -0800
|
Boise, ID
|
Mountain Time (US & Canada)
|
568,054,377,421,901,800
|
negative
| 1
|
Late Flight
| 0.6696
|
United
| null |
jcatwood
| null | 0
|
@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
| null |
2015-02-18 06:28:12 -0800
|
Wellesley, MA
|
Eastern Time (US & Canada)
|
568,052,677,881,565,200
|
negative
| 0.6222
|
Customer Service Issue
| 0.6222
|
United
| null |
WestlakeSarah
| null | 0
|
@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether
| null |
2015-02-18 06:21:26 -0800
|
New York, NY
|
Quito
|
568,049,646,062,444,540
|
negative
| 1
|
Customer Service Issue
| 0.6904
|
United
| null |
zackintheusa
| null | 1
|
@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would.
| null |
2015-02-18 06:09:24 -0800
|
columbus, oh
|
Central Time (US & Canada)
|
568,049,335,235,010,560
|
positive
| 0.6889
| null | null |
United
| null |
Official_KTC
| null | 0
|
@united Club in Denver is dope 👌
| null |
2015-02-18 06:08:10 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,048,515,932,426,240
|
negative
| 1
|
longlines
| 0.6838
|
United
| null |
OwlyJulie
| null | 0
|
@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.
| null |
2015-02-18 06:04:54 -0800
|
Ottawa, Canada
|
Eastern Time (US & Canada)
|
568,047,650,945,298,400
|
negative
| 0.6421
|
Late Flight
| 0.3368
|
United
| null |
OwlyJulie
| null | 0
|
@united we are never going to get to out gate at this rate.
| null |
2015-02-18 06:01:28 -0800
|
Ottawa, Canada
|
Eastern Time (US & Canada)
|
568,047,159,746,175,000
|
negative
| 1
|
Can't Tell
| 0.6632
|
United
| null |
OwlyJulie
| null | 0
|
@united this is getting ridiculous. Now we're missing our connection.
| null |
2015-02-18 05:59:31 -0800
|
Ottawa, Canada
|
Eastern Time (US & Canada)
|
568,046,603,916,996,600
|
negative
| 1
|
Can't Tell
| 0.3593
|
United
| null |
greghei1
| null | 0
|
@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
| null |
2015-02-18 05:57:18 -0800
|
Fremont, California
|
Pacific Time (US & Canada)
|
568,046,298,080,923,650
|
negative
| 0.6386
|
Flight Booking Problems
| 0.6386
|
United
| null |
k8slo
| null | 0
|
@united I locked myself out of my account and needed access to book a flight.
| null |
2015-02-18 05:56:05 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
568,043,126,775,943,200
|
neutral
| 1
| null | null |
United
| null |
annricord
| null | 0
|
@united @annricord January 15th.
| null |
2015-02-18 05:43:29 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
568,042,973,688,139,800
|
negative
| 1
|
Customer Service Issue
| 0.6786
|
United
| null |
OwlyJulie
| null | 0
|
@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
| null |
2015-02-18 05:42:53 -0800
|
Ottawa, Canada
|
Eastern Time (US & Canada)
|
568,039,503,602,065,400
|
negative
| 1
|
Can't Tell
| 0.3384
|
United
| null |
sghertz
| null | 0
|
@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
| null |
2015-02-18 05:29:05 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
568,037,880,859,222,000
|
positive
| 1
| null | null |
United
| null |
LarryLipschultz
| null | 0
|
@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
| null |
2015-02-18 05:22:39 -0800
|
Meridian ID
|
Mountain Time (US & Canada)
|
568,037,433,503,146,000
|
negative
| 1
|
Lost Luggage
| 0.6421
|
United
| null |
ppetersky
| null | 0
|
@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
| null |
2015-02-18 05:20:52 -0800
|
Littleton, CO
|
Mountain Time (US & Canada)
|
568,036,157,482,602,500
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
NursesLeading
| null | 0
|
@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!
| null |
2015-02-18 05:15:48 -0800
| null | null |
568,036,095,088,160,800
|
negative
| 0.6622
|
Lost Luggage
| 0.3328
|
United
| null |
Z_J_M_
| null | 0
|
@united Monday evening.
| null |
2015-02-18 05:15:33 -0800
| null |
Eastern Time (US & Canada)
|
568,035,703,768,154,100
|
neutral
| 1
| null | null |
United
| null |
SpartanBishop
| null | 0
|
@united is pri boarding for "Active Military" or only "In Uniform?" 90% can't travel in uniform for OPSEC reason, even on official travel
| null |
2015-02-18 05:14:00 -0800
|
Denver, CO
| null |
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