tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
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| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,883,246,433,878,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
irenefromakovos
| null | 0
|
@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
| null |
2015-02-17 19:08:11 -0800
| null | null |
567,883,234,614,210,560
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
JackieFerrari3
| null | 0
|
@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know
| null |
2015-02-17 19:08:08 -0800
|
Irvine
| null |
567,882,603,405,008,900
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
JackieFerrari3
| null | 0
|
@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
| null |
2015-02-17 19:05:38 -0800
|
Irvine
| null |
567,882,458,357,714,940
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
uwbadger98
| null | 0
|
@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?
| null |
2015-02-17 19:05:03 -0800
| null | null |
567,881,459,161,260,000
|
negative
| 1
|
Customer Service Issue
| 0.6926
|
United
| null |
christruncer
| null | 0
|
@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?
| null |
2015-02-17 19:01:05 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,881,305,754,595,300
|
negative
| 1
|
Damaged Luggage
| 0.3476
|
United
| null |
christruncer
| null | 0
|
@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?
| null |
2015-02-17 19:00:28 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,880,317,345,771,500
|
neutral
| 0.6688
| null | 0
|
United
| null |
klappy440
| null | 0
|
@united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts
| null |
2015-02-17 18:56:33 -0800
| null | null |
567,877,584,341,479,400
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
sarahkorich
| null | 0
|
@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
| null |
2015-02-17 18:45:41 -0800
|
SLC | LA
|
Pacific Time (US & Canada)
|
567,876,794,788,872,200
|
neutral
| 0.6931
| null | 0
|
United
| null |
JackieFerrari3
| null | 0
|
@united 618 was flight out of Houston
| null |
2015-02-17 18:42:33 -0800
|
Irvine
| null |
567,875,594,785,923,100
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
JackieFerrari3
| null | 0
|
@united free hotel doesn't make up for such poor customer service and disregard
| null |
2015-02-17 18:37:47 -0800
|
Irvine
| null |
567,875,130,824,658,940
|
negative
| 1
|
Late Flight
| 0.6519
|
United
| null |
JackieFerrari3
| null | 0
|
@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.
| null |
2015-02-17 18:35:56 -0800
|
Irvine
| null |
567,874,134,174,101,500
|
negative
| 0.66
|
Late Flight
| 0.66
|
United
| null |
JackieFerrari3
| null | 0
|
@united mechanical delay occurred in Houston earlier today re: their flight to ORD
| null |
2015-02-17 18:31:58 -0800
|
Irvine
| null |
567,873,519,356,284,900
|
neutral
| 0.7223
| null | 0
|
United
| null |
JackieFerrari3
| null | 0
|
@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.
| null |
2015-02-17 18:29:32 -0800
|
Irvine
| null |
567,873,467,401,371,650
|
positive
| 0.6996
| null | null |
United
| null |
crushspread
| null | 0
|
Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"
| null |
2015-02-17 18:29:19 -0800
|
des moines
|
Mountain Time (US & Canada)
|
567,872,769,049,825,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
andysiz
| null | 0
|
@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail
| null |
2015-02-17 18:26:33 -0800
| null |
Pacific Time (US & Canada)
|
567,872,614,296,862,700
|
neutral
| 1
| null | null |
United
| null |
lorenzosimpson
| null | 0
|
@united is there a referral program for the Milageplus explorer card?
| null |
2015-02-17 18:25:56 -0800
| null |
Eastern Time (US & Canada)
|
567,872,182,136,619,000
|
negative
| 1
|
Can't Tell
| 0.6584
|
United
| null |
sarahkorich
| null | 0
|
@united how else would I know it was denied?
| null |
2015-02-17 18:24:13 -0800
|
SLC | LA
|
Pacific Time (US & Canada)
|
567,872,136,745,852,900
|
neutral
| 0.6729
| null | 0
|
United
| null |
sarahkorich
| null | 0
|
@united obviously
| null |
2015-02-17 18:24:02 -0800
|
SLC | LA
|
Pacific Time (US & Canada)
|
567,871,780,188,061,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
1MisterHandsome
| null | 0
|
@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited
| null |
2015-02-17 18:22:37 -0800
| null |
Atlantic Time (Canada)
|
567,871,439,585,435,650
|
negative
| 1
|
Customer Service Issue
| 0.6828
|
United
| null |
1MisterHandsome
| null | 0
|
@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
| null |
2015-02-17 18:21:16 -0800
| null |
Atlantic Time (Canada)
|
567,870,608,152,793,100
|
negative
| 1
|
Can't Tell
| 0.6818
|
United
| null |
legendjohn11
| null | 0
|
@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
| null |
2015-02-17 18:17:58 -0800
| null | null |
567,869,544,049,414,140
|
neutral
| 0.6563
| null | 0
|
United
| null |
Z_J_M_
| null | 0
|
@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.
| null |
2015-02-17 18:13:44 -0800
| null |
Eastern Time (US & Canada)
|
567,869,009,661,665,300
|
positive
| 1
| null | null |
United
| null |
ShariKPalmer
| null | 0
|
@united be "Chicago's hometown airline" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise
| null |
2015-02-17 18:11:37 -0800
| null | null |
567,868,808,586,620,900
|
negative
| 0.6915
|
Can't Tell
| 0.6915
|
United
| null |
annricord
| null | 0
|
@united @annricord $856.81 the cost of one of the round trip tickets.
| null |
2015-02-17 18:10:49 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
567,868,544,572,063,740
|
positive
| 1
| null | null |
United
| null |
ChooseJeremy
| null | 0
|
@united Give Cyndi & Troy each a gold star.
| null |
2015-02-17 18:09:46 -0800
|
Virginia Beach, VA
|
Eastern Time (US & Canada)
|
567,867,311,744,380,900
|
positive
| 1
| null | null |
United
| null |
MitWinter40
| null | 1
|
@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.
|
[38.88839871, -94.62041633]
|
2015-02-17 18:04:52 -0800
|
Kansas City
| null |
567,867,168,429,183,000
|
neutral
| 1
| null | null |
United
| null |
b29j3
| null | 0
|
@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?
| null |
2015-02-17 18:04:18 -0800
| null |
Pacific Time (US & Canada)
|
567,864,939,349,557,250
|
neutral
| 0.6372
| null | 0
|
United
| null |
JackieFerrari3
| null | 0
|
@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today
| null |
2015-02-17 17:55:26 -0800
|
Irvine
| null |
567,864,117,047,865,340
|
negative
| 1
|
Damaged Luggage
| 1
|
United
| null |
christruncer
| null | 0
|
@united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way?
| null |
2015-02-17 17:52:10 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,863,121,479,536,640
|
neutral
| 1
| null | null |
United
| null |
FAiRChicago
| null | 1
|
@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals
|
[42.04836196, -87.74130154]
|
2015-02-17 17:48:13 -0800
|
Chicago, IL
| null |
567,863,082,346,627,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
legendjohn11
| null | 0
|
@united 3875 to Denver which we are supposed to be boarding right now but has yet to land
| null |
2015-02-17 17:48:03 -0800
| null | null |
567,862,940,348,579,840
|
negative
| 1
|
Late Flight
| 0.3419
|
United
| null |
Tgoody9
| null | 0
|
@united I've been doing this for 15 years and I've never had this many issues with any other airline.
|
[40.69428253, -74.17219198]
|
2015-02-17 17:47:30 -0800
|
Sarasota, Florida
|
Central Time (US & Canada)
|
567,862,586,374,529,000
|
negative
| 1
|
Late Flight
| 0.3612
|
United
| null |
Tgoody9
| null | 0
|
@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
|
[40.69429232, -74.17208436]
|
2015-02-17 17:46:05 -0800
|
Sarasota, Florida
|
Central Time (US & Canada)
|
567,862,454,576,787,460
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
JackieFerrari3
| null | 0
|
@united note: they are traveling w 2yr old. Unreal
| null |
2015-02-17 17:45:34 -0800
|
Irvine
| null |
567,862,181,208,805,400
|
negative
| 0.6484
|
Bad Flight
| 0.3407
|
United
| null |
JackieFerrari3
| null | 0
|
@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
| null |
2015-02-17 17:44:29 -0800
|
Irvine
| null |
567,861,975,419,457,540
|
positive
| 1
| null | null |
United
| null |
JackieFerrari3
| null | 0
|
@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
| null |
2015-02-17 17:43:39 -0800
|
Irvine
| null |
567,861,727,833,894,900
|
negative
| 1
|
Can't Tell
| 0.3518
|
United
| null |
JackieFerrari3
| null | 0
|
@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
| null |
2015-02-17 17:42:40 -0800
|
Irvine
| null |
567,857,491,284,877,300
|
neutral
| 0.6268
| null | 0
|
United
| null |
travellinghobby
| null | 0
|
@united captain "we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)
| null |
2015-02-17 17:25:50 -0800
| null |
Atlantic Time (Canada)
|
567,856,598,762,156,000
|
neutral
| 0.6466
| null | 0
|
United
| null |
ReuvenN
| null | 0
|
@united reinstating the kosher meals that were dropped shortly after the merger?
| null |
2015-02-17 17:22:18 -0800
|
Los Angeles, CA and the world.
|
Pacific Time (US & Canada)
|
567,855,926,486,667,260
|
negative
| 1
|
Bad Flight
| 0.6826
|
United
| null |
HishamNYC
| null | 1
|
@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.
| null |
2015-02-17 17:19:37 -0800
| null | null |
567,855,470,142,197,760
|
neutral
| 1
| null | null |
United
| null |
ssegraves
| null | 0
|
@United is it possible to upfare to P a segment where I have a GPU waitlisted?
| null |
2015-02-17 17:17:48 -0800
|
PDX / LGA / TXL / ✈
|
Central Time (US & Canada)
|
567,854,782,678,982,660
|
positive
| 1
| null | null |
United
| null |
cbailey52
| null | 0
|
@United Bringing your "A" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY
| null |
2015-02-17 17:15:05 -0800
|
Pittsburgh
|
Eastern Time (US & Canada)
|
567,853,668,608,925,700
|
negative
| 1
|
Can't Tell
| 0.6553
|
United
| null |
Co_Semie
| null | 0
|
@united you already have vomit so you are halfway there
| null |
2015-02-17 17:10:39 -0800
|
Space City, Hong Kong, NOLA
|
Hong Kong
|
567,853,644,420,423,700
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
_Ana_Paulina
| null | 0
|
@united is amazing how hard is to talk with customer service! !!
| null |
2015-02-17 17:10:33 -0800
| null |
Guadalajara
|
567,853,497,435,160,600
|
negative
| 1
|
Late Flight
| 0.6559
|
United
| null |
thunderbolt
| null | 0
|
@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff
| null |
2015-02-17 17:09:58 -0800
|
OAK
|
Pacific Time (US & Canada)
|
567,853,052,943,663,100
|
negative
| 0.6566
|
Late Flight
| 0.6566
|
United
| null |
cslhilo
| null | 0
|
@united they held the flight for our group of nearly 20 people.
| null |
2015-02-17 17:08:12 -0800
|
Hilo, HI
|
Hawaii
|
567,852,704,980,017,150
|
negative
| 1
|
Late Flight
| 0.6285
|
United
| null |
bdognet
| null | 1
|
@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
| null |
2015-02-17 17:06:49 -0800
|
Napa
|
Pacific Time (US & Canada)
|
567,852,278,893,416,450
|
neutral
| 0.6837
| null | null |
United
| null |
DanielBmxUs
| null | 0
|
@united I Want a Plane dad
| null |
2015-02-17 17:05:08 -0800
|
└A
|
Eastern Time (US & Canada)
|
567,851,359,178,989,600
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
caphotographix
| null | 0
|
@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United
| null |
2015-02-17 17:01:28 -0800
| null | null |
567,851,352,249,868,300
|
negative
| 0.6369
|
Bad Flight
| 0.6369
|
United
| null |
SooyunChoi
| null | 0
|
@united it was an international flight, and we didn't get our new eta until we were in the air.
| null |
2015-02-17 17:01:27 -0800
|
California
|
Pacific Time (US & Canada)
|
567,850,537,716,092,900
|
positive
| 0.6857
| null | 0
|
United
| null |
jtor0713
| null | 0
|
@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
| null |
2015-02-17 16:58:13 -0800
|
New York
|
Atlantic Time (Canada)
|
567,850,015,600,685,060
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
Z_J_M_
| null | 0
|
@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
| null |
2015-02-17 16:56:08 -0800
| null |
Eastern Time (US & Canada)
|
567,849,597,931,888,640
|
negative
| 1
|
Customer Service Issue
| 0.6826
|
United
| null |
Pat89339
| null | 0
|
@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.
| null |
2015-02-17 16:54:28 -0800
| null |
Pacific Time (US & Canada)
|
567,848,852,943,953,900
|
positive
| 1
| null | null |
United
| null |
mortgagejake
| null | 0
|
@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!
| null |
2015-02-17 16:51:31 -0800
|
toronto
|
Atlantic Time (Canada)
|
567,848,544,893,169,660
|
neutral
| 0.6863
| null | 0
|
United
| null |
lhawthorn
| null | 0
|
@united What does "Cabin Functionality" mean when I'm taking a customer satisfaction survey?
| null |
2015-02-17 16:50:17 -0800
|
Amsterdam or 30,000 Feet
|
Amsterdam
|
567,848,374,113,693,700
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
dwjones712
| null | 0
|
@united $55 cab ride to dfw from love got me my bag. Reimburse?
| null |
2015-02-17 16:49:37 -0800
| null |
Quito
|
567,848,201,505,476,600
|
negative
| 1
|
Customer Service Issue
| 0.7027
|
United
| null |
Lucas_Wiseman
| null | 0
|
@united @gg8929 Unbelievable hypocrisy!!
| null |
2015-02-17 16:48:56 -0800
|
Arlington, Texas
|
Central Time (US & Canada)
|
567,847,753,277,120,500
|
positive
| 1
| null | null |
United
| null |
dudleywright
| null | 0
|
@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job
| null |
2015-02-17 16:47:09 -0800
|
Johnstown, Ohio
|
Quito
|
567,845,953,245,413,400
|
positive
| 0.6307
| null | 0
|
United
| null |
palmettoblossom
| null | 0
|
@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere
| null |
2015-02-17 16:39:59 -0800
| null | null |
567,845,500,205,936,640
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
1MisterHandsome
| null | 0
|
@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.
| null |
2015-02-17 16:38:11 -0800
| null |
Atlantic Time (Canada)
|
567,845,492,849,287,200
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
thodge77
| null | 1
|
@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
| null |
2015-02-17 16:38:10 -0800
|
Memphis
|
Central Time (US & Canada)
|
567,845,165,781,532,700
|
negative
| 1
|
Customer Service Issue
| 0.6668
|
United
| null |
laurasbrown5
| null | 0
|
@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain
| null |
2015-02-17 16:36:52 -0800
|
NYC
|
Eastern Time (US & Canada)
|
567,844,852,135,645,200
|
neutral
| 0.617
| null | 0
|
United
| null |
1MisterHandsome
| null | 0
|
@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.
| null |
2015-02-17 16:35:37 -0800
| null |
Atlantic Time (Canada)
|
567,844,774,994,014,200
|
negative
| 1
|
Can't Tell
| 0.3444
|
United
| null |
Pat89339
| null | 0
|
@united The third wheelchair is broken! http://t.co/tvk0PyxQv5
| null |
2015-02-17 16:35:19 -0800
| null |
Pacific Time (US & Canada)
|
567,844,362,601,697,300
|
positive
| 1
| null | null |
United
| null |
TroopSwapWife
| null | 0
|
@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!
| null |
2015-02-17 16:33:40 -0800
|
Hampton Roads, Virginia
|
Atlantic Time (Canada)
|
567,842,806,930,239,500
|
positive
| 0.656
| null | null |
United
| null |
egspoony
| null | 0
|
@united ooh thanks!
| null |
2015-02-17 16:27:29 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
567,842,015,418,978,300
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
rfogarty41
| null | 0
|
@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55.
| null |
2015-02-17 16:24:21 -0800
| null | null |
567,841,954,484,068,350
|
negative
| 1
|
Flight Booking Problems
| 0.6444
|
United
| null |
adamnoontime
| null | 0
|
@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
| null |
2015-02-17 16:24:06 -0800
| null | null |
567,841,308,452,249,600
|
negative
| 1
|
Can't Tell
| 0.6985
|
United
| null |
SSest72
| null | 0
|
@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it
| null |
2015-02-17 16:21:32 -0800
| null | null |
567,839,160,779,730,940
|
neutral
| 0.6771
| null | 0
|
United
| null |
annricord
| null | 0
|
@united We were told by United to "carry over/carry back" for the refund.
| null |
2015-02-17 16:13:00 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
567,838,896,731,615,200
|
neutral
| 0.6327
| null | 0
|
United
| null |
christruncer
| null | 0
|
@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now
| null |
2015-02-17 16:11:57 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,838,799,243,309,060
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
HeatherGabel
| null | 0
|
I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.
| null |
2015-02-17 16:11:34 -0800
|
Berkeley, CA
|
Arizona
|
567,837,709,093,347,300
|
negative
| 1
|
Can't Tell
| 0.3568
|
United
| null |
annricord
| null | 0
|
@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.
| null |
2015-02-17 16:07:14 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
567,837,314,782,765,060
|
negative
| 0.686
|
Flight Attendant Complaints
| 0.686
|
United
| null |
AndrewBarco1
| null | 1
|
@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
| null |
2015-02-17 16:05:40 -0800
|
Usually in a plane
|
Eastern Time (US & Canada)
|
567,835,857,929,035,800
|
negative
| 0.6695
|
Can't Tell
| 0.3356
|
United
| null |
747_380_1127
| null | 0
|
@united IT-problems with the link? #3thparty
| null |
2015-02-17 15:59:53 -0800
|
Flightlever 340
|
London
|
567,834,498,655,604,740
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
lisakaysolomon
| null | 0
|
@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5
| null |
2015-02-17 15:54:28 -0800
|
San Francisco, CA
| null |
567,833,916,196,843,500
|
negative
| 1
|
Customer Service Issue
| 0.6667
|
United
| null |
lisadalesandro
| null | 0
|
@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
| null |
2015-02-17 15:52:10 -0800
|
Los Angeles
| null |
567,833,666,925,121,540
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
andysiz
| null | 0
|
@united can I get some help changing a ticket. 40 minutes on hold and counting....
| null |
2015-02-17 15:51:10 -0800
| null |
Pacific Time (US & Canada)
|
567,832,640,289,579,000
|
positive
| 1
| null | null |
United
| null |
rsbluhm
| null | 0
|
@united thanks for all the help! Totally appreciate it and you made it super easy too
| null |
2015-02-17 15:47:05 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
567,831,549,539,967,000
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
karalynnholt
| null | 1
|
@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
| null |
2015-02-17 15:42:45 -0800
|
San Antonio
|
Central Time (US & Canada)
|
567,831,351,195,484,160
|
negative
| 1
|
Flight Booking Problems
| 0.6886
|
United
| null |
chadsmith
| null | 0
|
@united Your MileagePlus signup page is broken.
|
[0.0, 0.0]
|
2015-02-17 15:41:58 -0800
|
Wichita, KS
|
Central Time (US & Canada)
|
567,830,916,950,822,900
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
SooyunChoi
| null | 0
|
@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...
| null |
2015-02-17 15:40:15 -0800
|
California
|
Pacific Time (US & Canada)
|
567,829,834,618,904,600
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
lisakaysolomon
| null | 0
|
@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.
|
[37.61833841, -122.38389799]
|
2015-02-17 15:35:56 -0800
|
San Francisco, CA
| null |
567,829,543,723,102,200
|
negative
| 1
|
Damaged Luggage
| 1
|
United
| null |
christruncer
| null | 0
|
@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67
| null |
2015-02-17 15:34:47 -0800
|
Washington DC
|
Eastern Time (US & Canada)
|
567,828,973,893,259,260
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
lisakaysolomon
| null | 0
|
@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun
|
[37.61859126, -122.38385699]
|
2015-02-17 15:32:31 -0800
|
San Francisco, CA
| null |
567,828,700,726,620,160
|
negative
| 1
|
Customer Service Issue
| 0.6522
|
United
| null |
wendysue411
| null | 0
|
@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!
| null |
2015-02-17 15:31:26 -0800
| null | null |
567,827,860,280,324,100
|
negative
| 0.6537
|
Can't Tell
| 0.6537
|
United
| null |
irenefromakovos
| null | 0
|
@united can you not see the thread?
| null |
2015-02-17 15:28:06 -0800
| null | null |
567,827,498,660,159,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
MKfella
| null | 0
|
@united poor old United: never seem to get the response right :)
| null |
2015-02-17 15:26:40 -0800
| null | null |
567,827,442,657,677,300
|
negative
| 1
|
Flight Attendant Complaints
| 0.6906
|
United
| null |
AndrewBarco1
| null | 0
|
@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
| null |
2015-02-17 15:26:26 -0800
|
Usually in a plane
|
Eastern Time (US & Canada)
|
567,827,275,619,549,200
|
negative
| 0.6317
|
Flight Booking Problems
| 0.6317
|
United
| null |
mortgagejake
| null | 0
|
@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
| null |
2015-02-17 15:25:46 -0800
|
toronto
|
Atlantic Time (Canada)
|
567,827,039,790,571,500
|
neutral
| 1
| null | null |
United
| null |
mortgagejake
| null | 0
|
@united does forelock guarantee the fare only or fare & seats?
| null |
2015-02-17 15:24:50 -0800
|
toronto
|
Atlantic Time (Canada)
|
567,826,439,392,927,740
|
positive
| 1
| null | null |
United
| null |
chi_citygrl
| null | 0
|
@united thanks! :)
| null |
2015-02-17 15:22:27 -0800
| null |
Central Time (US & Canada)
|
567,826,054,522,617,860
|
negative
| 1
|
Can't Tell
| 0.6392
|
United
| null |
gpalcher
| null | 0
|
Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP
| null |
2015-02-17 15:20:55 -0800
|
✈
|
Eastern Time (US & Canada)
|
567,825,347,439,370,240
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
giltweetsstuff
| null | 0
|
@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL
| null |
2015-02-17 15:18:07 -0800
|
California
|
Pacific Time (US & Canada)
|
567,824,276,414,558,200
|
negative
| 1
|
Lost Luggage
| 0.6612
|
United
| null |
jimzito
| null | 0
|
@united eventually. You should approach bags like @AlaskaAir they get it.
| null |
2015-02-17 15:13:51 -0800
| null |
Mid-Atlantic
|
567,824,271,234,592,800
|
negative
| 0.6673
|
Late Flight
| 0.3345
|
United
| null |
giltweetsstuff
| null | 0
|
@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
| null |
2015-02-17 15:13:50 -0800
|
California
|
Pacific Time (US & Canada)
|
567,824,229,296,566,300
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
annricord
| null | 0
|
@united said they would give us a refund. 30 days Late Flightr NO refund.
| null |
2015-02-17 15:13:40 -0800
|
Canmore
|
Mountain Time (US & Canada)
|
567,823,707,160,354,800
|
negative
| 1
|
Bad Flight
| 0.6616
|
United
| null |
uncmnwellness
| null | 1
|
@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
| null |
2015-02-17 15:11:36 -0800
|
Ventura, California
|
Pacific Time (US & Canada)
|
567,823,510,245,236,740
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
karalynnholt
| null | 1
|
@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.
| null |
2015-02-17 15:10:49 -0800
|
San Antonio
|
Central Time (US & Canada)
|
567,822,865,844,928,500
|
negative
| 1
|
Customer Service Issue
| 0.7055
|
United
| null |
SSest72
| null | 0
|
@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!
| null |
2015-02-17 15:08:15 -0800
| null | null |
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