tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,727,403,964,055,550
|
negative
| 0.7109
|
Can't Tell
| 0.3609
|
United
| null |
richardkerris
| null | 0
|
@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO
|
[37.62006843, -122.38822083]
|
2015-02-17 08:48:55 -0800
|
Los Gatos, CA
| null |
567,726,860,638,101,500
|
negative
| 1
|
Customer Service Issue
| 1
|
United
| null |
mlipschits
| null | 0
|
@united why am i mot getting my refund?
| null |
2015-02-17 08:46:46 -0800
|
Jerusalem-London-Antwerp
| null |
567,725,820,056,068,100
|
negative
| 1
|
Can't Tell
| 1
|
United
| null |
kat_volk
| null | 0
|
.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.
| null |
2015-02-17 08:42:37 -0800
|
Tucson, AZ and Vancouver, BC
|
Arizona
|
567,725,163,077,070,850
|
negative
| 0.6496
|
Bad Flight
| 0.3416
|
United
| null |
BhutanOrient
| null | 0
|
@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
| null |
2015-02-17 08:40:01 -0800
|
Bhutan
|
Pacific Time (US & Canada)
|
567,724,189,872,697,340
|
negative
| 0.6579
|
Customer Service Issue
| 0.3344
|
United
| null |
mtezna
| null | 0
|
@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)
| null |
2015-02-17 08:36:09 -0800
|
Virginia
|
Eastern Time (US & Canada)
|
567,724,091,809,878,000
|
negative
| 1
|
Customer Service Issue
| 0.6701
|
United
| null |
TheSapphireLife
| null | 0
|
@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
| null |
2015-02-17 08:35:45 -0800
|
Boston, MA
| null |
567,717,552,290,136,060
|
negative
| 1
|
Can't Tell
| 0.3587
|
United
| null |
OHaraAmber
| null | 0
|
@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
| null |
2015-02-17 08:09:46 -0800
|
Wheatridge,Colo
| null |
567,716,403,117,957,100
|
negative
| 1
|
Bad Flight
| 1
|
United
| null |
tcfitz3
| null | 0
|
@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE
| null |
2015-02-17 08:05:12 -0800
|
Houston
|
Central Time (US & Canada)
|
567,714,192,980,201,500
|
negative
| 1
|
longlines
| 0.3469
|
United
| null |
lauralscott
| null | 0
|
@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
|
[0.0, 0.0]
|
2015-02-17 07:56:25 -0800
|
ÜT: 40.976702,-72.210688
|
Quito
|
567,713,896,627,470,340
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
United
| null |
rachaeldoyle21
| null | 0
|
@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless
| null |
2015-02-17 07:55:15 -0800
|
Portsmouth, UK
| null |
567,711,860,938,772,500
|
neutral
| 1
| null | null |
United
| null |
Jamie_Fisher886
| null | 0
|
@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)
| null |
2015-02-17 07:47:09 -0800
|
Glasgow
|
London
|
567,703,258,425,081,860
|
negative
| 1
|
Late Flight
| 0.7073
|
United
| null |
wackydunks
| null | 0
|
.@united call my work and tell them it's your fault I'm Late Flight
| null |
2015-02-17 07:12:58 -0800
|
grand rapids, michigan
|
Eastern Time (US & Canada)
|
567,701,830,805,618,700
|
positive
| 1
| null | null |
United
| null |
scherzva
| null | 0
|
@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj
| null |
2015-02-17 07:07:18 -0800
|
ÜT: 34.188976,-118.613497
|
Eastern Time (US & Canada)
|
567,686,845,903,826,940
|
neutral
| 0.6579
| null | 0
|
United
| null |
AsianAdidasGirl
| null | 0
|
@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl
|
[30.09009009, -95.64621813]
|
2015-02-17 06:07:45 -0800
|
Houston
|
Central Time (US & Canada)
|
567,676,400,933,416,960
|
negative
| 1
|
Late Flight
| 0.7098
|
United
| null |
MiKasuga
| null | 0
|
@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on
| null |
2015-02-17 05:26:15 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
567,663,136,082,513,900
|
negative
| 1
|
Lost Luggage
| 1
|
United
| null |
hannahtorney
| null | 0
|
@united i have items of sentimental value that I'm heartbroken are missing
| null |
2015-02-17 04:33:32 -0800
|
Omagh/Belfast
|
London
|
567,634,106,058,821,600
|
neutral
| 1
| null | null |
United
| null |
gwaki
| null | 0
|
@united even though technically after I land I will be silver?
| null |
2015-02-17 02:38:11 -0800
| null |
Central Time (US & Canada)
|
567,630,296,783,155,200
|
negative
| 1
|
Customer Service Issue
| 0.6752
|
United
| null |
ljsbrooks
| null | 0
|
@united still waiting for a reply
| null |
2015-02-17 02:23:03 -0800
| null | null |
567,627,253,991,735,300
|
negative
| 1
|
Bad Flight
| 0.3611
|
United
| null |
DBsViewOnThings
| null | 0
|
@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
| null |
2015-02-17 02:10:58 -0800
| null |
Atlantic Time (Canada)
|
567,623,209,026,334,700
|
negative
| 0.6337
|
Flight Booking Problems
| 0.6337
|
United
| null |
markhlyon
| null | 0
|
Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united
|
[38.9058375, -77.00423674]
|
2015-02-17 01:54:53 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
567,617,486,703,853,600
|
negative
| 1
|
Customer Service Issue
| 0.6797
|
United
| null |
feliciastoler
| null | 0
|
@united I tried 2 DM it would not go thru... not sure why
|
[0.0, 0.0]
|
2015-02-17 01:32:09 -0800
|
New Jersey
|
Central Time (US & Canada)
|
567,614,049,425,555,460
|
negative
| 1
|
Customer Service Issue
| 0.3545
|
United
| null |
JustOGG
| null | 0
|
@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.
| null |
2015-02-17 01:18:29 -0800
|
Tweets = My Opinion
|
Eastern Time (US & Canada)
|
567,595,670,463,205,400
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
CRomerDome
| null | 0
|
@united I like delays less than you because I'm the one on the plane. Connect me with a voucher
| null |
2015-02-17 00:05:27 -0800
|
Portland, OR
|
Pacific Time (US & Canada)
|
567,594,579,310,825,500
|
negative
| 1
|
Bad Flight
| 0.6707
|
United
| null |
brenduch
| null | 0
|
@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion
| null |
2015-02-17 00:01:07 -0800
| null |
Buenos Aires
|
567,592,368,451,248,100
|
negative
| 1
|
Late Flight
| 1
|
United
| null |
brenduch
| null | 0
|
@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait
| null |
2015-02-16 23:52:20 -0800
| null |
Buenos Aires
|
567,591,480,085,463,040
|
negative
| 1
|
Late Flight
| 0.346
|
United
| null |
CPoutloud
| null | 0
|
@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
| null |
2015-02-16 23:48:48 -0800
|
Washington, DC
| null |
570,309,156,290,367,500
|
negative
| 1
|
longlines
| 0.6624
|
Southwest
| null |
thisradlove
| null | 0
|
@SouthwestAir still waiting. Just hit one hour.
| null |
2015-02-24 11:47:53 -0800
|
Today I'm in: Maryland
|
Atlantic Time (Canada)
|
570,309,145,276,125,200
|
negative
| 0.6361
|
Cancelled Flight
| 0.6361
|
Southwest
| null |
tomcblock
| null | 0
|
@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook
| null |
2015-02-24 11:47:50 -0800
|
ÜT: 38.965477,-77.428287
|
Eastern Time (US & Canada)
|
570,307,615,189,835,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
cindyjwhitaker
| null | 0
|
@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!
| null |
2015-02-24 11:41:45 -0800
| null |
Central Time (US & Canada)
|
570,306,086,475,075,600
|
neutral
| 0.6443
| null | null |
Southwest
| null |
liveseasoned
| null | 0
|
@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep
| null |
2015-02-24 11:35:41 -0800
| null | null |
570,305,647,759,265,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
cindyjwhitaker
| null | 0
|
@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!
| null |
2015-02-24 11:33:56 -0800
| null |
Central Time (US & Canada)
|
570,305,078,470,557,700
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
Tim535353
| null | 0
|
@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
| null |
2015-02-24 11:31:41 -0800
|
St. Louis, MO
|
Central Time (US & Canada)
|
570,304,445,734,629,400
|
negative
| 1
|
Customer Service Issue
| 0.6761
|
Southwest
| null |
tonybrancato
| null | 0
|
@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
|
[41.19758614, -73.76914167]
|
2015-02-24 11:29:10 -0800
|
Chappaqua NY
|
Eastern Time (US & Canada)
|
570,304,178,314,190,850
|
negative
| 1
|
Bad Flight
| 0.6784
|
Southwest
| null |
tonybrancato
| null | 0
|
@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A
|
[41.1974934, -73.76920486]
|
2015-02-24 11:28:06 -0800
|
Chappaqua NY
|
Eastern Time (US & Canada)
|
570,303,797,605,617,660
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
KellDuckKan
| null | 0
|
@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.
| null |
2015-02-24 11:26:35 -0800
|
Columbus, OH
|
Eastern Time (US & Canada)
|
570,303,399,276,761,100
|
positive
| 1
| null | null |
Southwest
| null |
tylerhansen331
| null | 0
|
@SouthwestAir thank you so much completely made things right!
| null |
2015-02-24 11:25:00 -0800
| null | null |
570,302,532,955,844,600
|
positive
| 1
| null | null |
Southwest
| null |
Shpressyourself
| null | 0
|
@SouthwestAir love them! Always get the best deals!
| null |
2015-02-24 11:21:34 -0800
| null |
Central Time (US & Canada)
|
570,302,460,235,026,400
|
neutral
| 1
| null | null |
Southwest
| null |
brittanylinnes
| null | 0
|
@SouthwestAir can you follow me so I can send you the info?
| null |
2015-02-24 11:21:16 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
570,302,337,069,264,900
|
negative
| 1
|
Customer Service Issue
| 0.6667
|
Southwest
| null |
ryanshaw100
| null | 0
|
@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?
| null |
2015-02-24 11:20:47 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
570,302,030,742,470,660
|
neutral
| 0.6825
| null | null |
Southwest
| null |
HaleyOstrander
| null | 0
|
@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem
| null |
2015-02-24 11:19:34 -0800
|
TX
| null |
570,301,794,850,639,900
|
negative
| 1
|
longlines
| 0.3438
|
Southwest
| null |
tedm23
| null | 0
|
@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
| null |
2015-02-24 11:18:38 -0800
|
Burlington, Ma
|
Central Time (US & Canada)
|
570,299,642,887,442,400
|
positive
| 0.6809
| null | null |
Southwest
| null |
tonybrancato
| null | 0
|
@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
|
[41.19747574, -73.76926201]
|
2015-02-24 11:10:05 -0800
|
Chappaqua NY
|
Eastern Time (US & Canada)
|
570,299,331,707,854,850
|
neutral
| 0.6681
| null | 0
|
Southwest
| null |
MarsalaHolla
| null | 0
|
@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard
| null |
2015-02-24 11:08:50 -0800
| null | null |
570,298,362,907,508,740
|
neutral
| 1
| null | null |
Southwest
| null |
NardosKing2
| null | 0
|
@SouthwestAir I have been on hold for over 28 minutes please help http://t.co/Fx9BIJlxAt
| null |
2015-02-24 11:05:00 -0800
| null |
Eastern Time (US & Canada)
|
570,298,155,465,609,200
|
neutral
| 1
| null | null |
Southwest
| null |
SaTxTechunter
| null | 0
|
@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell
| null |
2015-02-24 11:04:10 -0800
|
San Antonio, TX
|
Mexico City
|
570,296,754,832,318,460
|
neutral
| 0.6787
| null | 0
|
Southwest
| null |
PBI_Airport
| null | 0
|
@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI
| null |
2015-02-24 10:58:36 -0800
|
West Palm Beach, FL
|
Hawaii
|
570,296,670,568,751,100
|
negative
| 0.6374
|
longlines
| 0.3297
|
Southwest
| null |
frankplaza_
| null | 0
|
@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
| null |
2015-02-24 10:58:16 -0800
|
St.Peters, MO
|
Central Time (US & Canada)
|
570,294,002,077,061,100
|
positive
| 1
| null | null |
Southwest
| null |
catjubs
| null | 0
|
@SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
| null |
2015-02-24 10:47:40 -0800
|
lurking in a coffeehouse
|
Pacific Time (US & Canada)
|
570,293,661,377,962,000
|
negative
| 1
|
Customer Service Issue
| 0.6465
|
Southwest
| null |
Sarahtherower
| null | 0
|
@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
| null |
2015-02-24 10:46:19 -0800
|
Orange County
|
Arizona
|
570,293,557,724,110,850
|
neutral
| 1
| null | null |
Southwest
| null |
idk_but_youtube
| null | 0
|
@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24
| null |
2015-02-24 10:45:54 -0800
|
1/1 loner squad
|
Eastern Time (US & Canada)
|
570,293,527,982,301,200
|
positive
| 0.7004
| null | null |
Southwest
| null |
PiersonStone
| null | 0
|
@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!
| null |
2015-02-24 10:45:47 -0800
| null |
Central Time (US & Canada)
|
570,293,142,257,311,740
|
neutral
| 0.7015
| null | 0
|
Southwest
| null |
brittanylinnes
| null | 0
|
.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?
| null |
2015-02-24 10:44:15 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
570,293,100,326,862,850
|
positive
| 1
| null | null |
Southwest
| null |
cheesensausage
| null | 0
|
@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!
| null |
2015-02-24 10:44:05 -0800
|
Eau Claire
| null |
570,292,976,603,295,740
|
negative
| 1
|
Flight Attendant Complaints
| 0.3723
|
Southwest
| null |
tonybrancato
| null | 0
|
@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids. never again.
| null |
2015-02-24 10:43:35 -0800
|
Chappaqua NY
|
Eastern Time (US & Canada)
|
570,292,914,686,955,500
|
neutral
| 0.3511
| null | 0
|
Southwest
| null |
Marc_Hoffman
| null | 0
|
@SouthwestAir Do you promise to not unfollow me? 😉
| null |
2015-02-24 10:43:21 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
570,291,219,919,736,800
|
neutral
| 1
| null | null |
Southwest
| null |
NecroticDoctor
| null | 0
|
@SouthwestAir Just DMed you my confirmation number.
| null |
2015-02-24 10:36:36 -0800
|
Trapped in Baltimore.
|
Atlantic Time (Canada)
|
570,289,521,113,366,500
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤
| null |
2015-02-24 10:29:51 -0800
| null | null |
570,289,080,090,689,540
|
positive
| 1
| null | null |
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
| null |
2015-02-24 10:28:06 -0800
|
Fort Lauderdale
| null |
570,288,961,064,710,140
|
negative
| 1
|
Bad Flight
| 0.702
|
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
| null |
2015-02-24 10:27:38 -0800
|
Fort Lauderdale
| null |
570,288,841,447,366,660
|
neutral
| 1
| null | null |
Southwest
| null |
unknownfilmaker
| null | 0
|
@SouthwestAir oh, is it only in Atlanta?
| null |
2015-02-24 10:27:09 -0800
|
EVERYWHERE
| null |
570,288,799,860,846,600
|
negative
| 0.6477
|
Lost Luggage
| 0.3295
|
Southwest
| null |
crook_justin
| null | 0
|
@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
| null |
2015-02-24 10:26:59 -0800
|
Fort Lauderdale
| null |
570,288,380,384,292,860
|
positive
| 0.6456
| null | 0
|
Southwest
| null |
jparkermastin
| null | 0
|
@SouthwestAir I USED to always fly Southwest.
| null |
2015-02-24 10:25:19 -0800
| null | null |
570,287,651,137,445,900
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
jparkermastin
| null | 0
|
@SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.
| null |
2015-02-24 10:22:26 -0800
| null | null |
570,287,513,874,669,600
|
negative
| 0.6526
|
Can't Tell
| 0.3684
|
Southwest
| null |
MauriceRabb
| null | 0
|
@SouthwestAir thx but I'll be expecting a credit for this leg.
|
[41.78546237, -87.7430551]
|
2015-02-24 10:21:53 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,287,238,145,290,240
|
neutral
| 1
| null | null |
Southwest
| null |
briman007
| null | 0
|
@SouthwestAir sure, please follow me so I can do so?
| null |
2015-02-24 10:20:47 -0800
|
Atlanta, GA
|
Eastern Time (US & Canada)
|
570,286,359,983,886,340
|
negative
| 1
|
Bad Flight
| 0.3525
|
Southwest
| null |
JJBehrens
| null | 0
|
@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac
|
[42.88502249, -85.52894527]
|
2015-02-24 10:17:18 -0800
|
Grandville, Michigan
| null |
570,285,979,753,443,300
|
neutral
| 1
| null | null |
Southwest
| null |
JReneeX0X0
| null | 0
|
@SouthwestAir sent!
| null |
2015-02-24 10:15:47 -0800
|
Around...
|
Eastern Time (US & Canada)
|
570,285,465,145,876,500
|
negative
| 1
|
Customer Service Issue
| 0.6691
|
Southwest
| null |
jawswald
| null | 0
|
@SouthwestAir 20 minutes on hold waiting is ridiculous......
|
[0.0, 0.0]
|
2015-02-24 10:13:44 -0800
|
603 | 205
|
Eastern Time (US & Canada)
|
570,285,012,882,472,960
|
negative
| 0.627
|
Customer Service Issue
| 0.627
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir have u seen any of the messages the past hour ?
| null |
2015-02-24 10:11:57 -0800
| null | null |
570,284,725,740,285,950
|
neutral
| 1
| null | null |
Southwest
| null |
MnMwillmott
| null | 0
|
@SouthwestAir I'm following now
| null |
2015-02-24 10:10:48 -0800
|
woodstock, Ontario, Canada
|
Atlantic Time (Canada)
|
570,284,129,138,274,300
|
positive
| 1
| null | null |
Southwest
| null |
catjubs
| null | 0
|
@SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!
| null |
2015-02-24 10:08:26 -0800
|
lurking in a coffeehouse
|
Pacific Time (US & Canada)
|
570,284,111,425,892,350
|
positive
| 1
| null | null |
Southwest
| null |
RebeccaKling
| null | 0
|
@SouthwestAir Thanks so much!
| null |
2015-02-24 10:08:22 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,283,824,040,382,460
|
positive
| 1
| null | null |
Southwest
| null |
VolunteerLBK
| null | 0
|
@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
| null |
2015-02-24 10:07:13 -0800
|
Lubbock, TX
|
Central Time (US & Canada)
|
570,283,248,301,043,700
|
negative
| 1
|
Flight Booking Problems
| 0.6606
|
Southwest
| null |
slobotski
| null | 0
|
@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
| null |
2015-02-24 10:04:56 -0800
|
Midwest + Airplanes
|
Central Time (US & Canada)
|
570,282,347,267,895,300
|
negative
| 1
|
Damaged Luggage
| 1
|
Southwest
| null |
coromex97
| null | 0
|
@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
| null |
2015-02-24 10:01:21 -0800
| null | null |
570,282,333,892,251,650
|
positive
| 0.673
| null | 0
|
Southwest
| null |
kelsey_rae2011
| null | 0
|
@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever
| null |
2015-02-24 10:01:18 -0800
| null | null |
570,281,719,074,566,140
|
neutral
| 0.6655
| null | 0
|
Southwest
| null |
srsable7290
| null | 0
|
@SouthwestAir what is the status of the bag check area at FFL?
| null |
2015-02-24 09:58:51 -0800
| null |
Eastern Time (US & Canada)
|
570,281,275,216,367,600
|
positive
| 0.345
| null | 0
|
Southwest
| null |
SMiles1307
| null | 0
|
@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.
| null |
2015-02-24 09:57:05 -0800
| null | null |
570,280,800,244,994,050
|
positive
| 1
| null | null |
Southwest
| null |
NinjaEpisode
| null | 0
|
@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY
| null |
2015-02-24 09:55:12 -0800
|
Denver, CO
| null |
570,280,641,503,211,500
|
negative
| 1
|
Lost Luggage
| 0.6736
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh
| null |
2015-02-24 09:54:34 -0800
| null | null |
570,280,553,422,950,400
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
michaelossa
| null | 0
|
@SouthwestAir your phone service sucks
| null |
2015-02-24 09:54:13 -0800
|
Newark, Ohio
|
Central Time (US & Canada)
|
570,279,812,922,789,900
|
neutral
| 0.6699
| null | 0
|
Southwest
| null |
PiersonStone
| null | 0
|
@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?
| null |
2015-02-24 09:51:17 -0800
| null |
Central Time (US & Canada)
|
570,279,442,750,292,000
|
positive
| 1
| null | null |
Southwest
| null |
sundialtours
| null | 0
|
@SouthwestAir "Airport snow removal method #22.."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY
| null |
2015-02-24 09:49:49 -0800
|
Astoria, OR
|
Tijuana
|
570,278,679,491,670,000
|
negative
| 0.7
|
Flight Attendant Complaints
| 0.3667
|
Southwest
| null |
SLCsRaddest
| null | 0
|
@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
| null |
2015-02-24 09:46:47 -0800
| null |
Central Time (US & Canada)
|
570,277,221,916,647,400
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail
| null |
2015-02-24 09:40:59 -0800
| null | null |
570,277,008,216,870,900
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
| null |
2015-02-24 09:40:08 -0800
| null | null |
570,276,440,874,324,000
|
negative
| 0.6508
|
Flight Booking Problems
| 0.3601
|
Southwest
| null |
cheesensausage
| null | 0
|
@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?
| null |
2015-02-24 09:37:53 -0800
|
Eau Claire
| null |
570,275,218,515,726,340
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
NecroticDoctor
| null | 0
|
@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
| null |
2015-02-24 09:33:01 -0800
|
Trapped in Baltimore.
|
Atlantic Time (Canada)
|
570,274,815,736,549,400
|
negative
| 0.7024
|
Flight Booking Problems
| 0.7024
|
Southwest
| null |
Marc_Hoffman
| null | 0
|
@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help!
| null |
2015-02-24 09:31:25 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
570,274,371,685,777,400
|
negative
| 1
|
Customer Service Issue
| 0.6411
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir
| null |
2015-02-24 09:29:40 -0800
| null | null |
570,274,362,936,266,750
|
neutral
| 0.6746
| null | null |
Southwest
| null |
CTHUSTLEHARDER
| null | 0
|
@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness
| null |
2015-02-24 09:29:37 -0800
|
Arlington,Tx
|
Central Time (US & Canada)
|
570,274,049,118,625,800
|
negative
| 1
|
Bad Flight
| 0.3542
|
Southwest
| null |
bmorechi
| null | 0
|
@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain
| null |
2015-02-24 09:28:23 -0800
|
Chicago
|
Central Time (US & Canada)
|
570,272,778,840,104,960
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
NaLeih
| null | 0
|
@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
| null |
2015-02-24 09:23:20 -0800
| null | null |
570,272,714,205,863,940
|
negative
| 0.651
|
Customer Service Issue
| 0.651
|
Southwest
| null |
JReneeX0X0
| null | 0
|
@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
| null |
2015-02-24 09:23:04 -0800
|
Around...
|
Eastern Time (US & Canada)
|
570,272,387,985,514,500
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.
| null |
2015-02-24 09:21:47 -0800
| null | null |
570,272,186,419,847,200
|
neutral
| 1
| null | null |
Southwest
| null |
tbranagh
| null | 0
|
@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?
| null |
2015-02-24 09:20:59 -0800
| null |
Central Time (US & Canada)
|
570,272,015,598,411,800
|
neutral
| 0.6806
| null | 0
|
Southwest
| null |
MarlaDShepard
| null | 0
|
You have to follow me back so that I can DM @SouthwestAir
| null |
2015-02-24 09:20:18 -0800
|
Raleigh, NC
| null |
570,271,730,729,689,100
|
negative
| 1
|
Bad Flight
| 0.6481
|
Southwest
| null |
Singal3
| null | 0
|
@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ
| null |
2015-02-24 09:19:10 -0800
| null | null |
570,271,704,972,464,100
|
neutral
| 0.6542
| null | null |
Southwest
| null |
Heavenlychc9
| null | 0
|
@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.
| null |
2015-02-24 09:19:04 -0800
| null | null |
570,271,248,640,401,400
|
negative
| 0.69
|
Can't Tell
| 0.69
|
Southwest
| null |
ceoDanya
| null | 0
|
@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.
| null |
2015-02-24 09:17:15 -0800
|
The next President of Libya
|
Quito
|
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