tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
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| tweet_location
stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,260,462,606,569,500
|
neutral
| 1
| null | null |
Southwest
| null |
jvancequ
| null | 0
|
@SouthwestAir i like to see if i can change flight plz help thx
| null |
2015-02-21 14:20:45 -0800
| null | null |
569,260,280,687,005,700
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
jvancequ
| null | 0
|
@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
| null |
2015-02-21 14:20:01 -0800
| null | null |
569,259,858,882,662,400
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
juicereddi
| null | 0
|
@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??
| null |
2015-02-21 14:18:21 -0800
|
New York
|
Pacific Time (US & Canada)
|
569,259,645,019,275,260
|
negative
| 1
|
Can't Tell
| 0.6448
|
Southwest
| null |
duhhhLilah
| null | 0
|
@SouthwestAir why are you literally the worst?
| null |
2015-02-21 14:17:30 -0800
|
New Orleans
|
Central Time (US & Canada)
|
569,259,613,041,897,500
|
negative
| 0.6526
|
Flight Booking Problems
| 0.6526
|
Southwest
| null |
duhhhLilah
| null | 0
|
@SouthwestAir why can't i reschedule my flight online?
| null |
2015-02-21 14:17:22 -0800
|
New Orleans
|
Central Time (US & Canada)
|
569,259,515,398,504,450
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
duhhhLilah
| null | 0
|
@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it
| null |
2015-02-21 14:16:59 -0800
|
New Orleans
|
Central Time (US & Canada)
|
569,259,404,589,191,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
duhhhLilah
| null | 0
|
@SouthwestAir please please please answer the phone. . .
| null |
2015-02-21 14:16:33 -0800
|
New Orleans
|
Central Time (US & Canada)
|
569,259,333,197,930,500
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
duhhhLilah
| null | 0
|
@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
| null |
2015-02-21 14:16:16 -0800
|
New Orleans
|
Central Time (US & Canada)
|
569,259,238,989,688,800
|
negative
| 1
|
Late Flight
| 0.3488
|
Southwest
| null |
desh9583
| null | 0
|
@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
| null |
2015-02-21 14:15:53 -0800
| null | null |
569,259,056,017,178,600
|
negative
| 1
|
Late Flight
| 0.6543
|
Southwest
| null |
annemoriarity
| null | 0
|
@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎
| null |
2015-02-21 14:15:09 -0800
|
Washington, D.C.
|
Eastern Time (US & Canada)
|
569,258,359,670,644,740
|
negative
| 1
|
Can't Tell
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
|
[39.1799072, -76.6704455]
|
2015-02-21 14:12:23 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,258,009,320,419,300
|
negative
| 1
|
Can't Tell
| 0.6591
|
Southwest
| null |
MyGuitarSS
| null | 0
|
@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229
| null |
2015-02-21 14:11:00 -0800
| null |
Quito
|
569,257,918,815,539,200
|
negative
| 1
|
Customer Service Issue
| 0.656
|
Southwest
| null |
Shugnussy
| null | 0
|
@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?
| null |
2015-02-21 14:10:38 -0800
|
Liberty Lake, WA
|
Pacific Time (US & Canada)
|
569,257,626,715,889,660
|
positive
| 1
| null | null |
Southwest
| null |
suezquesteen
| null | 0
|
@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!
| null |
2015-02-21 14:09:29 -0800
|
Murfreesboro, TN
|
Central Time (US & Canada)
|
569,256,107,186,782,200
|
neutral
| 0.3754
| null | 0
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes
|
[39.1798687, -76.6707032]
|
2015-02-21 14:03:26 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,255,845,394,952,200
|
negative
| 0.6198
|
longlines
| 0.3265
|
Southwest
| null |
Shugnussy
| null | 0
|
@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
| null |
2015-02-21 14:02:24 -0800
|
Liberty Lake, WA
|
Pacific Time (US & Canada)
|
569,255,493,610,442,750
|
negative
| 1
|
Customer Service Issue
| 0.355
|
Southwest
| null |
VenessaFaith
| null | 0
|
@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
| null |
2015-02-21 14:01:00 -0800
|
Rochester, NY
|
Atlantic Time (Canada)
|
569,255,280,275,370,000
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
coreysexson
| null | 0
|
@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?
| null |
2015-02-21 14:00:09 -0800
|
Indianapolis
|
Eastern Time (US & Canada)
|
569,254,331,725,140,000
|
neutral
| 0.6733
| null | null |
Southwest
| null |
dragons_arelife
| null | 0
|
@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!
| null |
2015-02-21 13:56:23 -0800
|
City of Angels
|
Pacific Time (US & Canada)
|
569,254,020,457,635,840
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
scoobydoo9749
| null | 0
|
@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
|
[39.1799094, -76.6709767]
|
2015-02-21 13:55:09 -0800
|
Tallahassee, FL
|
America/Chicago
|
569,252,529,596,297,200
|
negative
| 1
|
Customer Service Issue
| 0.6822
|
Southwest
| null |
abbeymcole
| null | 0
|
@SouthwestAir officially on hold for 2 hours!
| null |
2015-02-21 13:49:13 -0800
|
Kansas City
|
Central Time (US & Canada)
|
569,251,768,770,502,660
|
negative
| 0.6906
|
Can't Tell
| 0.3457
|
Southwest
| null |
tlwbarnett
| null | 0
|
@SouthwestAir not letting me DM. # is FSZ4YO
| null |
2015-02-21 13:46:12 -0800
|
Lockport, NY
|
Eastern Time (US & Canada)
|
569,250,912,784,519,200
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Tom_Fili
| null | 2
|
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with
| null |
2015-02-21 13:42:48 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,250,842,894,733,300
|
negative
| 1
|
Cancelled Flight
| 0.6652
|
Southwest
| null |
darreneyster
| null | 0
|
@SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help!
| null |
2015-02-21 13:42:31 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,250,176,369,471,500
|
negative
| 1
|
Customer Service Issue
| 0.6566
|
Southwest
| null |
tlwbarnett
| null | 0
|
@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF
| null |
2015-02-21 13:39:52 -0800
|
Lockport, NY
|
Eastern Time (US & Canada)
|
569,250,085,516,681,200
|
neutral
| 1
| null | null |
Southwest
| null |
mcleanrs
| null | 0
|
@SouthwestAir I know where that is! Alas I live far, far away now. #Books
| null |
2015-02-21 13:39:31 -0800
|
Provo, Utah
|
Pacific Time (US & Canada)
|
569,248,904,866,336,800
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
Tom_Fili
| null | 2
|
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
| null |
2015-02-21 13:34:49 -0800
|
Havertown, Pa.
|
Eastern Time (US & Canada)
|
569,248,702,092,541,950
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
jamiemager
| null | 0
|
@SouthwestAir could you add me to that list? Been on hold for an hour 15
| null |
2015-02-21 13:34:01 -0800
| null | null |
569,248,055,817,404,400
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
abbeymcole
| null | 0
|
@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????
| null |
2015-02-21 13:31:27 -0800
|
Kansas City
|
Central Time (US & Canada)
|
569,247,724,496,822,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
TheWaynePyle
| null | 0
|
@SouthwestAir has the absolute worst customer service when trying to reach them by phone.
| null |
2015-02-21 13:30:08 -0800
|
California
|
Pacific Time (US & Canada)
|
569,247,351,392,616,450
|
negative
| 1
|
Late Flight
| 0.6236
|
Southwest
| null |
heroestoheroes
| null | 0
|
@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
| null |
2015-02-21 13:28:39 -0800
|
Fort Lee, NJ
| null |
569,245,091,602,124,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
BrysonJennings
| null | 0
|
@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep
| null |
2015-02-21 13:19:40 -0800
|
South Carolina/Nashville
|
Quito
|
569,244,182,155,534,340
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
SenseofFamily
| null | 0
|
@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
| null |
2015-02-21 13:16:03 -0800
|
Central Ohio
|
Eastern Time (US & Canada)
|
569,243,229,138,202,600
|
negative
| 0.6334
|
Cancelled Flight
| 0.6334
|
Southwest
| null |
hoffmanrich
| null | 0
|
@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
| null |
2015-02-21 13:12:16 -0800
|
Long Island, NY
|
Eastern Time (US & Canada)
|
569,242,876,909,109,250
|
negative
| 1
|
Customer Service Issue
| 0.678
|
Southwest
| null |
jamiemager
| null | 0
|
@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
| null |
2015-02-21 13:10:52 -0800
| null | null |
569,242,798,953,594,900
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
inspiration4ppl
| null | 0
|
@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me
| null |
2015-02-21 13:10:33 -0800
|
명동서식 37.56638,126.984994
|
Seoul
|
569,242,715,759,779,840
|
negative
| 1
|
Late Flight
| 0.6605
|
Southwest
| null |
tbuccheri
| null | 0
|
@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..
| null |
2015-02-21 13:10:14 -0800
| null |
Central Time (US & Canada)
|
569,242,689,348,071,400
|
negative
| 1
|
Customer Service Issue
| 0.6912
|
Southwest
| null |
RyanDuncanPT
| null | 0
|
.@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive
| null |
2015-02-21 13:10:07 -0800
|
St. Louis, MO
|
Central Time (US & Canada)
|
569,242,665,956,610,050
|
negative
| 1
|
Customer Service Issue
| 0.7158
|
Southwest
| null |
Lozano_dc
| null | 0
|
@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
| null |
2015-02-21 13:10:02 -0800
| null |
Eastern Time (US & Canada)
|
569,239,823,820,705,800
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
heroestoheroes
| null | 0
|
@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond
| null |
2015-02-21 12:58:44 -0800
|
Fort Lee, NJ
| null |
569,238,014,418,944,000
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
AugmentReality_
| null | 0
|
@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
| null |
2015-02-21 12:51:33 -0800
| null |
Eastern Time (US & Canada)
|
569,237,713,016,229,900
|
negative
| 0.6436
|
Late Flight
| 0.6436
|
Southwest
| null |
heroestoheroes
| null | 0
|
@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!
| null |
2015-02-21 12:50:21 -0800
|
Fort Lee, NJ
| null |
569,236,557,367,939,100
|
positive
| 1
| null | null |
Southwest
| null |
polaroiddragons
| null | 1
|
@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons
| null |
2015-02-21 12:45:45 -0800
|
Texas
|
Central Time (US & Canada)
|
569,235,727,558,447,100
|
negative
| 1
|
Cancelled Flight
| 0.6569
|
Southwest
| null |
AmberCraig
| null | 0
|
@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
| null |
2015-02-21 12:42:27 -0800
| null | null |
569,235,155,061,227,500
|
negative
| 1
|
Late Flight
| 0.6327
|
Southwest
| null |
bsjuts
| null | 0
|
@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.
| null |
2015-02-21 12:40:11 -0800
|
Nebraska
|
Central Time (US & Canada)
|
569,234,924,785,414,140
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
bokkagroup
| null | 0
|
@SouthwestAir @CallMeStanley7 And bring back the "Agent will call you back..." feature. Why was that ever discontinued???
| null |
2015-02-21 12:39:16 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
569,234,280,632,754,200
|
positive
| 0.6429
| null | null |
Southwest
| null |
DrMikeDevlin
| null | 0
|
@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW
| null |
2015-02-21 12:36:43 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,233,955,951,480,800
|
neutral
| 0.6576
| null | 0
|
Southwest
| null |
tausdad
| null | 0
|
@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!
| null |
2015-02-21 12:35:25 -0800
|
Denver, CO, USA
|
Mountain Time (US & Canada)
|
569,233,400,592,257,000
|
negative
| 1
|
Customer Service Issue
| 0.6942
|
Southwest
| null |
Raymance23
| null | 0
|
@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?
| null |
2015-02-21 12:33:13 -0800
|
NYC/Columbus/Chicago
|
Eastern Time (US & Canada)
|
569,232,776,454,484,000
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
EflemmEric
| null | 0
|
@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP
| null |
2015-02-21 12:30:44 -0800
| null | null |
569,232,748,663,214,100
|
neutral
| 1
| null | null |
Southwest
| null |
LIMacArthur
| null | 0
|
@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.
| null |
2015-02-21 12:30:37 -0800
|
Ronkonkoma, NY
|
Quito
|
569,232,738,655,412,200
|
negative
| 1
|
Flight Booking Problems
| 0.6677
|
Southwest
| null |
delal
| null | 0
|
@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
| null |
2015-02-21 12:30:35 -0800
|
Salt Lake City, Utah
|
Mountain Time (US & Canada)
|
569,231,300,843,970,560
|
negative
| 0.6648
|
Late Flight
| 0.3457
|
Southwest
| null |
hamiltos777
| null | 0
|
@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours
| null |
2015-02-21 12:24:52 -0800
|
Douglas, MA
| null |
569,230,652,433,936,400
|
positive
| 1
| null | null |
Southwest
| null |
YahooSchwab
| null | 0
|
@SouthwestAir Sent your way, thanks for the help.
| null |
2015-02-21 12:22:17 -0800
|
Denver
|
Mountain Time (US & Canada)
|
569,229,483,288,317,950
|
neutral
| 1
| null | null |
Southwest
| null |
Kbono91
| null | 0
|
@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?
| null |
2015-02-21 12:17:39 -0800
| null | null |
569,229,056,362,876,900
|
negative
| 1
|
longlines
| 0.3763
|
Southwest
| null |
jaheard1
| null | 0
|
@SouthwestAir the wait for the bags is longer than the actual flight.
| null |
2015-02-21 12:15:57 -0800
|
Virginia
|
Quito
|
569,228,870,177,591,300
|
negative
| 0.6739
|
Cancelled Flight
| 0.6739
|
Southwest
| null |
HaleyKateB
| null | 0
|
@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all.
| null |
2015-02-21 12:15:13 -0800
|
Branson, MO
|
Central Time (US & Canada)
|
569,228,788,481,069,060
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
jaheard1
| null | 0
|
@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour
| null |
2015-02-21 12:14:53 -0800
|
Virginia
|
Quito
|
569,228,110,937,202,700
|
neutral
| 1
| null | null |
Southwest
| null |
jdbuller
| null | 0
|
@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU
| null |
2015-02-21 12:12:12 -0800
|
Chicagoland
| null |
569,227,063,300,718,600
|
neutral
| 1
| null | null |
Southwest
| null |
jaretgordon
| null | 0
|
@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund
| null |
2015-02-21 12:08:02 -0800
| null |
Central Time (US & Canada)
|
569,226,723,738,325,000
|
negative
| 0.6559
|
Can't Tell
| 0.3548
|
Southwest
| null |
jaretgordon
| null | 0
|
@SouthwestAir no. Told to call cust service on monday
| null |
2015-02-21 12:06:41 -0800
| null |
Central Time (US & Canada)
|
569,226,248,393,662,460
|
negative
| 1
|
Customer Service Issue
| 0.6335
|
Southwest
| null |
zslick99
| null | 0
|
@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned.
| null |
2015-02-21 12:04:47 -0800
| null | null |
569,226,157,901,684,740
|
neutral
| 0.6917
| null | 0
|
Southwest
| null |
YahooSchwab
| null | 0
|
@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?
| null |
2015-02-21 12:04:26 -0800
|
Denver
|
Mountain Time (US & Canada)
|
569,226,128,168,063,000
|
negative
| 1
|
Customer Service Issue
| 0.6737
|
Southwest
| null |
lynnhambutler
| null | 0
|
@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help.
| null |
2015-02-21 12:04:19 -0800
| null | null |
569,225,563,417,620,500
|
negative
| 1
|
Customer Service Issue
| 0.6478
|
Southwest
| null |
TrishaBug72
| null | 0
|
@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
| null |
2015-02-21 12:02:04 -0800
|
in ur base killin ur tw33tz
|
Quito
|
569,225,489,329,598,460
|
negative
| 1
|
Cancelled Flight
| 0.6882
|
Southwest
| null |
like_a_toaster
| null | 0
|
@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
| null |
2015-02-21 12:01:47 -0800
|
St. Louis
|
Central Time (US & Canada)
|
569,225,412,540,174,340
|
neutral
| 0.6552
| null | 0
|
Southwest
| null |
SLCVeganista
| null | 0
|
@SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢
| null |
2015-02-21 12:01:28 -0800
| null |
Central Time (US & Canada)
|
569,225,196,386,660,350
|
negative
| 1
|
Customer Service Issue
| 0.6978
|
Southwest
| null |
Chris_5Thompson
| null | 0
|
@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
| null |
2015-02-21 12:00:37 -0800
| null |
Eastern Time (US & Canada)
|
569,225,085,330,071,550
|
neutral
| 1
| null | null |
Southwest
| null |
NinaDESell
| null | 0
|
@SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP
| null |
2015-02-21 12:00:10 -0800
| null | null |
569,224,755,426,930,700
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
aroundsville
| null | 0
|
@SouthwestAir very confusing to receive "your trip is around the corner!" email when I already Cancelled Flightled the flight
| null |
2015-02-21 11:58:52 -0800
| null | null |
569,223,862,941,929,500
|
positive
| 0.6778
| null | null |
Southwest
| null |
SouthwestAir
| null | 7
|
@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!
| null |
2015-02-21 11:55:19 -0800
|
Dallas, Texas
|
Central Time (US & Canada)
|
569,223,781,593,403,400
|
neutral
| 1
| null | null |
Southwest
| null |
dillidalley
| null | 0
|
@SouthwestAir have five people shown up yet
| null |
2015-02-21 11:54:59 -0800
| null |
Mountain Time (US & Canada)
|
569,223,447,005,433,860
|
positive
| 1
| null | null |
Southwest
| null |
Tyler226
| null | 1
|
@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer
| null |
2015-02-21 11:53:40 -0800
|
Beverly Hills, CA 90212
|
Pacific Time (US & Canada)
|
569,222,729,125,253,100
|
neutral
| 0.6766
| null | null |
Southwest
| null |
KyleFogg82
| null | 0
|
@SouthwestAir fortunately didn't have to. The flight took off on time.
| null |
2015-02-21 11:50:48 -0800
|
Indianapolis, IN
|
Atlantic Time (Canada)
|
569,221,828,025,167,900
|
negative
| 1
|
Cancelled Flight
| 0.6913
|
Southwest
| null |
cbuswolf
| null | 0
|
@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
| null |
2015-02-21 11:47:14 -0800
| null | null |
569,221,337,077,588,000
|
neutral
| 1
| null | null |
Southwest
| null |
nikkijbreeze
| null | 0
|
@SouthwestAir no thanks
| null |
2015-02-21 11:45:17 -0800
| null | null |
569,221,317,486,116,860
|
negative
| 1
|
Customer Service Issue
| 0.6319
|
Southwest
| null |
emilyalester
| null | 0
|
@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
| null |
2015-02-21 11:45:12 -0800
|
washington, d.c.
|
Quito
|
569,221,213,026,971,650
|
positive
| 1
| null | null |
Southwest
| null |
Al_Pedrique
| null | 0
|
@SouthwestAir That's an awesome library.
| null |
2015-02-21 11:44:47 -0800
|
Volunteer State
|
Eastern Time (US & Canada)
|
569,220,096,490,483,700
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
sgodsay
| null | 0
|
@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.
| null |
2015-02-21 11:40:21 -0800
|
Roxbury Crossing, MA
|
Quito
|
569,219,456,506,814,460
|
negative
| 1
|
Bad Flight
| 0.7231
|
Southwest
| null |
iLoveMakados
| null | 0
|
@SouthwestAir horrible flight!
| null |
2015-02-21 11:37:48 -0800
|
Sacramento
|
Pacific Time (US & Canada)
|
569,219,080,080,658,400
|
neutral
| 0.6784
| null | null |
Southwest
| null |
johnpneedham
| null | 0
|
@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb
|
[29.6526846, -95.2787367]
|
2015-02-21 11:36:18 -0800
|
Spring, TX, Chicago and others
| null |
569,218,789,834,821,600
|
negative
| 1
|
longlines
| 1
|
Southwest
| null |
Coco__Bee
| null | 0
|
@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek
| null |
2015-02-21 11:35:09 -0800
|
Bay Area
|
Pacific Time (US & Canada)
|
569,217,012,980,805,600
|
neutral
| 1
| null | null |
Southwest
| null |
joshkmm
| null | 0
|
@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.
| null |
2015-02-21 11:28:06 -0800
|
Kansas City, KS
|
Central Time (US & Canada)
|
569,216,546,779,705,340
|
neutral
| 1
| null | null |
Southwest
| null |
RCAther10
| null | 0
|
@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?
| null |
2015-02-21 11:26:14 -0800
|
Littleton, CO
|
Mountain Time (US & Canada)
|
569,215,950,597,201,900
|
negative
| 1
|
Customer Service Issue
| 0.6632
|
Southwest
| null |
ChiefTimFitch
| null | 0
|
@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
| null |
2015-02-21 11:23:52 -0800
|
St. Louis, Missouri USA
|
Central Time (US & Canada)
|
569,215,124,562,554,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
RomanMedia
| null | 0
|
@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?
| null |
2015-02-21 11:20:35 -0800
|
San Diego
| null |
569,215,035,089,690,600
|
positive
| 0.7158
| null | 0
|
Southwest
| null |
ItsDTruth
| null | 0
|
@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
| null |
2015-02-21 11:20:14 -0800
|
North Texas
|
Central Time (US & Canada)
|
569,212,457,706,782,700
|
neutral
| 1
| null | null |
Southwest
| null |
Dnovs
| null | 0
|
@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?
| null |
2015-02-21 11:10:00 -0800
|
Denver
|
Eastern Time (US & Canada)
|
569,212,300,265,017,340
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
jamiemager
| null | 0
|
@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.
| null |
2015-02-21 11:09:22 -0800
| null | null |
569,211,825,218,318,340
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
taylor_nacci
| null | 0
|
@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
|
[26.52778866, -81.75533052]
|
2015-02-21 11:07:29 -0800
|
10/5/13
|
Eastern Time (US & Canada)
|
569,211,553,930,743,800
|
negative
| 1
|
Bad Flight
| 0.6801
|
Southwest
| null |
aluapekank
| null | 0
|
@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!
| null |
2015-02-21 11:06:24 -0800
| null | null |
569,210,501,059,604,500
|
negative
| 0.6793
|
Flight Booking Problems
| 0.6793
|
Southwest
| null |
sgodsay
| null | 0
|
@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
| null |
2015-02-21 11:02:13 -0800
|
Roxbury Crossing, MA
|
Quito
|
569,210,406,222,344,200
|
neutral
| 0.6196
| null | 0
|
Southwest
| null |
Dnovs
| null | 0
|
@SouthwestAir flying back to Denver tomorrow. Should I rebook?
| null |
2015-02-21 11:01:50 -0800
|
Denver
|
Eastern Time (US & Canada)
|
569,210,394,046,275,600
|
negative
| 0.6123
|
Cancelled Flight
| 0.6123
|
Southwest
| null |
bullman29
| null | 0
|
@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?
| null |
2015-02-21 11:01:48 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,209,306,874,122,240
|
neutral
| 0.6663
| null | null |
Southwest
| null |
RCAther10
| null | 0
|
@SouthwestAir can you follow me so I can send the DM?
| null |
2015-02-21 10:57:28 -0800
|
Littleton, CO
|
Mountain Time (US & Canada)
|
569,209,051,260,678,140
|
neutral
| 0.676
| null | 0
|
Southwest
| null |
SebastianAC
| null | 0
|
@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?
| null |
2015-02-21 10:56:27 -0800
|
Philadelphia, PA
|
Quito
|
569,209,016,276,004,860
|
neutral
| 0.66
| null | 0
|
Southwest
| null |
jaretgordon
| null | 0
|
@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation
| null |
2015-02-21 10:56:19 -0800
| null |
Central Time (US & Canada)
|
569,208,488,217,485,300
|
negative
| 1
|
Can't Tell
| 0.3547
|
Southwest
| null |
Tweeter_mom_
| null | 0
|
@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.
| null |
2015-02-21 10:54:13 -0800
|
Florida
|
Eastern Time (US & Canada)
|
569,208,317,408,514,050
|
negative
| 0.6737
|
Customer Service Issue
| 0.6737
|
Southwest
| null |
RCAther10
| null | 0
|
@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
| null |
2015-02-21 10:53:32 -0800
|
Littleton, CO
|
Mountain Time (US & Canada)
|
569,208,236,487,745,540
|
negative
| 0.6765
|
Customer Service Issue
| 0.6765
|
Southwest
| null |
jaretgordon
| null | 0
|
@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
| null |
2015-02-21 10:53:13 -0800
| null |
Central Time (US & Canada)
|
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