tweet_id
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570,310,600B
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stringclasses 3
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float64 0.34
1
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values | negativereason_confidence
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⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
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stringclasses 13
values | retweet_count
int64 0
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stringlengths 12
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stringlengths 10
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⌀ | tweet_created
stringlengths 25
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stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,143,946,930,196,500
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
slimbucks23
| null | 0
|
@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.
| null |
2015-02-21 06:37:45 -0800
|
Columbus, Ohio
| null |
569,143,944,266,833,900
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
ERMaguire
| null | 0
|
@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.
| null |
2015-02-21 06:37:45 -0800
|
Washington, DC
|
Eastern Time (US & Canada)
|
569,143,215,405,674,500
|
neutral
| 0.6609
| null | 0
|
Southwest
| null |
scunning16
| null | 0
|
@SouthwestAir Can I book a flight on my own and get reimbursed by you?
| null |
2015-02-21 06:34:51 -0800
|
Ohio
| null |
569,143,186,439,991,300
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
nelsjeff
| null | 0
|
@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?
| null |
2015-02-21 06:34:44 -0800
| null | null |
569,143,132,756,914,200
|
negative
| 1
|
Flight Booking Problems
| 1
|
Southwest
| null |
scunning16
| null | 0
|
@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
| null |
2015-02-21 06:34:31 -0800
|
Ohio
| null |
569,140,424,251,715,600
|
negative
| 1
|
Customer Service Issue
| 0.6803
|
Southwest
| null |
AhamayIkuzus
| null | 0
|
@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!
| null |
2015-02-21 06:23:45 -0800
|
St Louis
|
Central Time (US & Canada)
|
569,138,500,626,292,740
|
neutral
| 1
| null | null |
Southwest
| null |
dtinnel
| null | 0
|
@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL
| null |
2015-02-21 06:16:07 -0800
|
South Carloina
| null |
569,134,718,396,051,460
|
positive
| 1
| null | null |
Southwest
| null |
allie_kaji621
| null | 0
|
@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
| null |
2015-02-21 06:01:05 -0800
|
Den10
|
Central Time (US & Canada)
|
569,133,987,668,623,360
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
aoofori
| null | 0
|
@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
| null |
2015-02-21 05:58:11 -0800
| null | null |
569,132,950,006,186,000
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
dizzleforizzle
| null | 0
|
@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
| null |
2015-02-21 05:54:03 -0800
|
Omaha, NE
| null |
569,132,310,110,588,900
|
neutral
| 1
| null | null |
Southwest
| null |
DontenPhoto
| null | 0
|
@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH
| null |
2015-02-21 05:51:31 -0800
|
Englewood, Florida
|
Eastern Time (US & Canada)
|
569,130,625,053,155,300
|
negative
| 1
|
Customer Service Issue
| 0.6828
|
Southwest
| null |
Chris44j
| null | 0
|
@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
| null |
2015-02-21 05:44:49 -0800
| null | null |
569,129,049,861,304,300
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
DuellAram
| null | 0
|
@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
| null |
2015-02-21 05:38:34 -0800
| null | null |
569,127,429,702,348,800
|
negative
| 1
|
Cancelled Flight
| 0.6333
|
Southwest
| null |
dizzleforizzle
| null | 0
|
@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService
| null |
2015-02-21 05:32:07 -0800
|
Omaha, NE
| null |
569,126,026,938,335,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
gabb_b
| null | 0
|
@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
| null |
2015-02-21 05:26:33 -0800
|
Louisville, KY
|
Mountain Time (US & Canada)
|
569,124,760,224,813,060
|
negative
| 1
|
Customer Service Issue
| 0.6787
|
Southwest
| null |
jaretgordon
| null | 0
|
@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople
| null |
2015-02-21 05:21:31 -0800
| null |
Central Time (US & Canada)
|
569,124,416,891,818,000
|
positive
| 1
| null | null |
Southwest
| null |
chelseamcwillie
| null | 0
|
@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :)
| null |
2015-02-21 05:20:09 -0800
|
Narragansett, Rhode Island
|
Atlantic Time (Canada)
|
569,115,621,213,884,400
|
negative
| 0.6712
|
Customer Service Issue
| 0.6712
|
Southwest
| null |
CallMeStanley7
| null | 0
|
@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
| null |
2015-02-21 04:45:12 -0800
| null | null |
569,111,291,454,840,800
|
negative
| 1
|
Cancelled Flight
| 0.6883
|
Southwest
| null |
HaleyKateB
| null | 0
|
@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice
| null |
2015-02-21 04:28:00 -0800
|
Branson, MO
|
Central Time (US & Canada)
|
569,110,078,403,551,200
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
SecularBoston
| null | 0
|
@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook
| null |
2015-02-21 04:23:10 -0800
|
Somerville, MA
|
Eastern Time (US & Canada)
|
569,108,013,547,687,940
|
positive
| 1
| null | null |
Southwest
| null |
Tyler_Stotts
| null | 0
|
@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'
| null |
2015-02-21 04:14:58 -0800
| null |
Central Time (US & Canada)
|
569,104,886,119,297,000
|
neutral
| 0.6269
| null | null |
Southwest
| null |
MichelleMSmart
| null | 0
|
@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!! Jack says hi! http://t.co/BHOOiyT6ZQ
| null |
2015-02-21 04:02:32 -0800
| null |
Eastern Time (US & Canada)
|
569,100,490,027,499,500
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
gabb_b
| null | 0
|
@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
| null |
2015-02-21 03:45:04 -0800
|
Louisville, KY
|
Mountain Time (US & Canada)
|
569,099,306,147,455,000
|
negative
| 0.6789
|
Customer Service Issue
| 0.36
|
Southwest
| null |
RawTravelTV
| null | 0
|
@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
| null |
2015-02-21 03:40:22 -0800
|
New York City
|
Eastern Time (US & Canada)
|
569,096,233,232,547,840
|
negative
| 1
|
Customer Service Issue
| 0.7057
|
Southwest
| null |
jsanner2
| null | 0
|
@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.
| null |
2015-02-21 03:28:09 -0800
| null | null |
569,089,388,350,738,400
|
negative
| 0.6485
|
Can't Tell
| 0.6485
|
Southwest
| null |
svenki
| null | 0
|
@SouthwestAir rocks - @AmericanAir horror
| null |
2015-02-21 03:00:58 -0800
| null |
Pacific Time (US & Canada)
|
569,086,048,388,538,400
|
negative
| 1
|
Customer Service Issue
| 0.6566
|
Southwest
| null |
jsanner2
| null | 0
|
@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
| null |
2015-02-21 02:47:41 -0800
| null | null |
569,085,417,045,143,550
|
negative
| 0.6704
|
Customer Service Issue
| 0.6704
|
Southwest
| null |
Shugnussy
| null | 0
|
@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
| null |
2015-02-21 02:45:11 -0800
|
Liberty Lake, WA
|
Pacific Time (US & Canada)
|
569,084,344,930,676,740
|
neutral
| 1
| null | null |
Southwest
| null |
Immafun12
| null | 0
|
@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw
| null |
2015-02-21 02:40:55 -0800
|
Oregon
|
Alaska
|
569,078,309,033,803,800
|
negative
| 0.663
|
Flight Booking Problems
| 0.3587
|
Southwest
| null |
KyleFogg82
| null | 0
|
@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2
| null |
2015-02-21 02:16:56 -0800
|
Indianapolis, IN
|
Atlantic Time (Canada)
|
569,076,249,487,925,250
|
negative
| 1
|
Customer Service Issue
| 0.6733
|
Southwest
| null |
BourbonBanter
| null | 0
|
@SouthwestAir I need your help but no one will pick up the phone.
| null |
2015-02-21 02:08:45 -0800
|
St. Louis, MO
|
Central Time (US & Canada)
|
569,075,205,106,229,250
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
MikeGarrettSTL
| null | 0
|
@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
| null |
2015-02-21 02:04:36 -0800
|
St Louis, MO
|
Central Time (US & Canada)
|
569,071,393,356,288,000
|
neutral
| 0.6818
| null | 0
|
Southwest
| null |
theycallme_HH
| null | 0
|
@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG
|
[0.0, 0.0]
|
2015-02-21 01:49:27 -0800
|
Orleans/Tarpon Springs/London
|
Amsterdam
|
569,069,311,962,132,500
|
negative
| 0.6678
|
Can't Tell
| 0.3532
|
Southwest
| null |
EveryonegoesIMD
| null | 0
|
@SouthwestAir were you handing out tickets while I was sleep ?
| null |
2015-02-21 01:41:11 -0800
|
Henderson,NV
|
Central Time (US & Canada)
|
569,030,858,759,213,060
|
neutral
| 0.6995
| null | 0
|
Southwest
| null |
215strongbul
| null | 0
|
@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book? Fly to DCA at 8:10
| null |
2015-02-20 23:08:23 -0800
| null |
Quito
|
569,030,463,760,650,240
|
positive
| 1
| null | null |
Southwest
| null |
BelovedDavida
| null | 0
|
@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks
| null |
2015-02-20 23:06:49 -0800
|
New York
| null |
569,025,555,343,007,740
|
negative
| 1
|
Customer Service Issue
| 0.6818
|
Southwest
| null |
courtneywalker
| null | 0
|
@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?
| null |
2015-02-20 22:47:19 -0800
|
Chicago, IL
|
Eastern Time (US & Canada)
|
569,022,042,349,051,900
|
neutral
| 0.6967
| null | 0
|
Southwest
| null |
Kayyyyy_Jo
| null | 0
|
@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?
| null |
2015-02-20 22:33:21 -0800
|
Columbus, OH
|
Central Time (US & Canada)
|
569,021,943,828,983,800
|
neutral
| 1
| null | null |
Southwest
| null |
Kayyyyy_Jo
| null | 0
|
@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling
| null |
2015-02-20 22:32:57 -0800
|
Columbus, OH
|
Central Time (US & Canada)
|
569,020,255,441,264,640
|
neutral
| 1
| null | null |
Southwest
| null |
steph2118
| null | 0
|
@SouthwestAir Do you have childrens rates for flights?
| null |
2015-02-20 22:26:15 -0800
|
north bend, wa
| null |
569,019,132,978,405,400
|
negative
| 1
|
Bad Flight
| 0.6588
|
Southwest
| null |
juliendanny
| null | 0
|
@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱
| null |
2015-02-20 22:21:47 -0800
|
Texas
|
Central Time (US & Canada)
|
569,017,194,564,096,000
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
SullyofAmes
| null | 0
|
@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.
| null |
2015-02-20 22:14:05 -0800
|
Iowa State University
| null |
569,017,052,310,056,960
|
neutral
| 1
| null | null |
Southwest
| null |
woawABQ
| null | 0
|
@SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh
| null |
2015-02-20 22:13:31 -0800
|
Albuquerque, NM
| null |
569,017,002,439,761,900
|
neutral
| 1
| null | null |
Southwest
| null |
JohnDePetroshow
| null | 0
|
@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc
| null |
2015-02-20 22:13:19 -0800
|
Rhode Island ,Mass,CT
|
Eastern Time (US & Canada)
|
569,008,329,038,524,400
|
neutral
| 1
| null | null |
Southwest
| null |
ThePeachReview
| null | 0
|
@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁
| null |
2015-02-20 21:38:51 -0800
|
Atlanta, GA
| null |
569,003,484,701,282,300
|
negative
| 0.6955
|
Cancelled Flight
| 0.6955
|
Southwest
| null |
ParkerBrown_
| null | 0
|
@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
| null |
2015-02-20 21:19:36 -0800
|
The Ohio State University
|
Quito
|
569,002,132,621,398,000
|
negative
| 1
|
Late Flight
| 0.6579
|
Southwest
| null |
Elexis_Mariash
| null | 0
|
@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
| null |
2015-02-20 21:14:14 -0800
|
Denver, CO
|
Mountain Time (US & Canada)
|
569,001,941,533,003,800
|
negative
| 1
|
longlines
| 0.6629
|
Southwest
| null |
scpetrel
| null | 0
|
@southwestair Grand total from landing to getting bag: one hour. That's very sad.
| null |
2015-02-20 21:13:29 -0800
|
Charleston, SC
|
Eastern Time (US & Canada)
|
568,999,279,936,679,940
|
negative
| 1
|
Flight Attendant Complaints
| 0.3412
|
Southwest
| null |
scpetrel
| null | 0
|
@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.
| null |
2015-02-20 21:02:54 -0800
|
Charleston, SC
|
Eastern Time (US & Canada)
|
568,999,266,741,411,840
|
positive
| 1
| null | null |
Southwest
| null |
dragons_arelife
| null | 0
|
@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
| null |
2015-02-20 21:02:51 -0800
|
City of Angels
|
Pacific Time (US & Canada)
|
568,998,681,715,695,600
|
negative
| 1
|
Lost Luggage
| 1
|
Southwest
| null |
scpetrel
| null | 0
|
@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.
| null |
2015-02-20 21:00:31 -0800
|
Charleston, SC
|
Eastern Time (US & Canada)
|
568,998,369,353,297,900
|
positive
| 1
| null | null |
Southwest
| null |
dragons_arelife
| null | 0
|
@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
| null |
2015-02-20 20:59:17 -0800
|
City of Angels
|
Pacific Time (US & Canada)
|
568,992,290,833,899,500
|
negative
| 1
|
Customer Service Issue
| 0.6652
|
Southwest
| null |
dreverose
| null | 0
|
@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
| null |
2015-02-20 20:35:08 -0800
|
HOUSTON
|
Eastern Time (US & Canada)
|
568,988,406,476,189,700
|
neutral
| 0.7172
| null | 0
|
Southwest
| null |
hivethrive
| null | 0
|
@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO
| null |
2015-02-20 20:19:42 -0800
| null | null |
568,987,434,051,989,500
|
neutral
| 0.663
| null | 0
|
Southwest
| null |
saminalice
| null | 0
|
@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?
| null |
2015-02-20 20:15:50 -0800
| null | null |
568,984,950,709,432,300
|
neutral
| 0.6752
| null | 0
|
Southwest
| null |
MinderJoan
| null | 0
|
@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad
| null |
2015-02-20 20:05:58 -0800
| null |
Eastern Time (US & Canada)
|
568,981,498,046,623,740
|
neutral
| 1
| null | null |
Southwest
| null |
OneDNP
| null | 0
|
@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!
| null |
2015-02-20 19:52:14 -0800
|
Kentucky, USA
|
Eastern Time (US & Canada)
|
568,977,492,410,703,900
|
negative
| 1
|
Customer Service Issue
| 0.3489
|
Southwest
| null |
Julia_Pabst
| null | 0
|
@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!
| null |
2015-02-20 19:36:19 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,976,322,032,087,040
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
chresko
| null | 0
|
@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.
| null |
2015-02-20 19:31:40 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
568,976,030,947,418,100
|
negative
| 0.6598
|
Bad Flight
| 0.3402
|
Southwest
| null |
Julia_Pabst
| null | 0
|
@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for "flying the friendly skies"
| null |
2015-02-20 19:30:31 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
568,975,192,615,223,300
|
neutral
| 0.6535
| null | 0
|
Southwest
| null |
mmillanjr
| null | 0
|
@SouthwestAir it was 3472
| null |
2015-02-20 19:27:11 -0800
| null | null |
568,974,423,358,726,140
|
negative
| 1
|
Late Flight
| 1
|
Southwest
| null |
debbiejdangg
| null | 0
|
@SouthwestAir flight to San Diego is delayed per usual.. take me home!
|
[0.0, 0.0]
|
2015-02-20 19:24:08 -0800
|
San Francisco, CA
|
Arizona
|
568,974,008,076,652,540
|
neutral
| 0.7066
| null | 0
|
Southwest
| null |
katieaune
| null | 0
|
@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.
| null |
2015-02-20 19:22:29 -0800
|
Chicago
|
Central Time (US & Canada)
|
568,973,617,687,625,700
|
positive
| 1
| null | null |
Southwest
| null |
timiscorner
| null | 0
|
@SouthwestAir @FortuneMagazine
great news.
| null |
2015-02-20 19:20:56 -0800
|
USA
| null |
568,971,982,554,964,000
|
positive
| 1
| null | null |
Southwest
| null |
kinjalxkansara
| null | 0
|
@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
| null |
2015-02-20 19:14:26 -0800
|
India ✈️ Chicago ✈️ D.C. ✈️ FL
| null |
568,971,449,815,289,860
|
neutral
| 0.6627
| null | 0
|
Southwest
| null |
SebastianAC
| null | 0
|
@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?
| null |
2015-02-20 19:12:19 -0800
|
Philadelphia, PA
|
Quito
|
568,970,172,062,691,300
|
negative
| 1
|
Can't Tell
| 0.6571
|
Southwest
| null |
cjmo0re
| null | 0
|
@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
| null |
2015-02-20 19:07:14 -0800
|
new york
|
Eastern Time (US & Canada)
|
568,969,519,252,680,700
|
negative
| 0.6598
|
Can't Tell
| 0.3632
|
Southwest
| null |
nbstartx
| null | 0
|
@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv
| null |
2015-02-20 19:04:38 -0800
|
Dallas
|
Central Time (US & Canada)
|
568,969,143,581,413,400
|
positive
| 1
| null | null |
Southwest
| null |
tikidaisy
| null | 0
|
@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
|
[30.30630631, -97.71394697]
|
2015-02-20 19:03:09 -0800
|
Washington, DC
|
America/New_York
|
568,967,580,595,064,800
|
negative
| 1
|
Late Flight
| 0.3725
|
Southwest
| null |
gregg_mccoy
| null | 0
|
@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service.
| null |
2015-02-20 18:56:56 -0800
|
Dallas, TX.
| null |
568,965,309,505,380,350
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
PamR413
| null | 0
|
@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to "ice in Indy". Sitting here in Indy, it is bone dry. Tomorrow 4-6" of snow.
| null |
2015-02-20 18:47:55 -0800
| null |
Eastern Time (US & Canada)
|
568,964,732,981,530,600
|
positive
| 1
| null | null |
Southwest
| null |
shankarpranam
| null | 0
|
@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
| null |
2015-02-20 18:45:37 -0800
|
Raleigh
| null |
568,964,652,455,092,200
|
positive
| 1
| null | null |
Southwest
| null |
horacioguapo
| null | 0
|
@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
| null |
2015-02-20 18:45:18 -0800
| null | null |
568,962,547,891,736,600
|
neutral
| 0.6904
| null | null |
Southwest
| null |
Landon_ChaseTx
| null | 0
|
@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out
| null |
2015-02-20 18:36:56 -0800
|
FORT WORTH TEXAS!
|
Central Time (US & Canada)
|
568,958,697,856,040,960
|
negative
| 1
|
Cancelled Flight
| 0.6524
|
Southwest
| null |
SebastianAC
| null | 0
|
@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
| null |
2015-02-20 18:21:38 -0800
|
Philadelphia, PA
|
Quito
|
568,958,074,230,190,100
|
positive
| 1
| null | null |
Southwest
| null |
bridgesuite
| null | 0
|
@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.
| null |
2015-02-20 18:19:10 -0800
| null |
Central Time (US & Canada)
|
568,957,488,021,827,600
|
positive
| 1
| null | null |
Southwest
| null |
John_Driver
| null | 0
|
@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍
| null |
2015-02-20 18:16:50 -0800
|
iPhone: 35.300907,-85.900749
|
Central Time (US & Canada)
|
568,957,365,464,076,300
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
SebastianAC
| null | 0
|
@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
| null |
2015-02-20 18:16:21 -0800
|
Philadelphia, PA
|
Quito
|
568,956,596,862,066,700
|
neutral
| 0.6739
| null | 0
|
Southwest
| null |
ThomRegan
| null | 0
|
@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?
| null |
2015-02-20 18:13:18 -0800
|
USA, USA!
|
Eastern Time (US & Canada)
|
568,955,169,183,903,740
|
negative
| 1
|
Late Flight
| 0.6804
|
Southwest
| null |
joecontaldo
| null | 0
|
@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.
| null |
2015-02-20 18:07:37 -0800
|
Chicago
|
Mountain Time (US & Canada)
|
568,954,934,084,788,200
|
positive
| 1
| null | null |
Southwest
| null |
jscottstubb
| null | 1
|
@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks
| null |
2015-02-20 18:06:41 -0800
| null | null |
568,953,190,252,544,000
|
positive
| 1
| null | null |
Southwest
| null |
d4nigirl
| null | 0
|
@SouthwestAir first time flying with you. You've definitely won me over!
| null |
2015-02-20 17:59:45 -0800
|
Douglaston, NY
|
Atlantic Time (Canada)
|
568,953,095,423,705,100
|
negative
| 1
|
Late Flight
| 0.7008
|
Southwest
| null |
PawncePuma
| null | 0
|
@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
| null |
2015-02-20 17:59:23 -0800
|
Tucker, GA
|
Eastern Time (US & Canada)
|
568,951,532,252,586,000
|
positive
| 1
| null | null |
Southwest
| null |
kurtmilne
| null | 0
|
@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you.
| null |
2015-02-20 17:53:10 -0800
| null |
Pacific Time (US & Canada)
|
568,951,506,042,425,340
|
positive
| 0.6791
| null | null |
Southwest
| null |
Gumbogirl
| null | 0
|
@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
| null |
2015-02-20 17:53:04 -0800
|
Silicon Valley, NoLa, Boston
|
Pacific Time (US & Canada)
|
568,951,064,688,373,760
|
positive
| 1
| null | null |
Southwest
| null |
d4nigirl
| null | 0
|
@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
|
[40.77512287, -73.86982237]
|
2015-02-20 17:51:19 -0800
|
Douglaston, NY
|
Atlantic Time (Canada)
|
568,951,063,463,616,500
|
positive
| 1
| null | null |
Southwest
| null |
susan_cary
| null | 0
|
@SouthwestAir great flight got us back on time! Thanks
| null |
2015-02-20 17:51:18 -0800
| null | null |
568,949,828,518,084,600
|
neutral
| 0.6701
| null | 0
|
Southwest
| null |
terrifictoria
| null | 0
|
@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!
| null |
2015-02-20 17:46:24 -0800
| null |
Quito
|
568,949,312,098,476,000
|
neutral
| 1
| null | null |
Southwest
| null |
vanessamarie18_
| null | 0
|
@SouthwestAir @SwagglikeBean take me here
| null |
2015-02-20 17:44:21 -0800
|
|| san antonio, texas||
|
Eastern Time (US & Canada)
|
568,949,199,779,156,000
|
neutral
| 0.6667
| null | null |
Southwest
| null |
4jlessad
| null | 0
|
@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons
| null |
2015-02-20 17:43:54 -0800
|
Winter Park, FL
|
Atlantic Time (Canada)
|
568,948,848,263,082,000
|
positive
| 1
| null | null |
Southwest
| null |
nicoleschmied
| null | 0
|
@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA
| null |
2015-02-20 17:42:30 -0800
|
Chicagoland
|
Central Time (US & Canada)
|
568,947,768,149,938,200
|
positive
| 1
| null | null |
Southwest
| null |
kimibader
| null | 0
|
@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer
| null |
2015-02-20 17:38:13 -0800
|
Austin, Texas
|
Central Time (US & Canada)
|
568,947,596,242,235,400
|
neutral
| 0.6654
| null | 0
|
Southwest
| null |
El_Cinco_Cinco
| null | 0
|
@SouthwestAir no her lunch was over by the time she got her call answered
| null |
2015-02-20 17:37:32 -0800
| null |
Pacific Time (US & Canada)
|
568,947,250,325,561,340
|
negative
| 1
|
Cancelled Flight
| 1
|
Southwest
| null |
amandabalbert
| null | 0
|
@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
| null |
2015-02-20 17:36:09 -0800
|
Atlanta
|
Eastern Time (US & Canada)
|
568,946,700,791,861,250
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
El_Cinco_Cinco
| null | 0
|
@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour
| null |
2015-02-20 17:33:58 -0800
| null |
Pacific Time (US & Canada)
|
568,946,686,896,132,100
|
negative
| 1
|
longlines
| 0.6909
|
Southwest
| null |
LukeGUlrich
| null | 0
|
@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.
| null |
2015-02-20 17:33:55 -0800
|
Omaha, NE
|
Central Time (US & Canada)
|
568,946,502,615,179,260
|
negative
| 0.6544
|
Flight Booking Problems
| 0.3291
|
Southwest
| null |
LukeGUlrich
| null | 0
|
@SouthwestAir it says I can't because my flight is in progress.
|
[41.30091858, -95.89873244]
|
2015-02-20 17:33:11 -0800
|
Omaha, NE
|
Central Time (US & Canada)
|
568,945,639,834,267,650
|
negative
| 0.6602
|
Cancelled Flight
| 0.6602
|
Southwest
| null |
LukeGUlrich
| null | 0
|
@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6
|
[41.30204773, -95.9002533]
|
2015-02-20 17:29:45 -0800
|
Omaha, NE
|
Central Time (US & Canada)
|
568,945,562,705,371,140
|
negative
| 1
|
Bad Flight
| 1
|
Southwest
| null |
robfwtx
| null | 0
|
@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
| null |
2015-02-20 17:29:27 -0800
|
Fort Worth, TX
|
Central Time (US & Canada)
|
568,945,176,401,457,150
|
negative
| 1
|
Customer Service Issue
| 1
|
Southwest
| null |
davidgoodson71
| null | 2
|
@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?
| null |
2015-02-20 17:27:55 -0800
| null | null |
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