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{ "text": "Houston is so so I say 3 stars_x000D_You can take them but never get a pick up. It is not safe_x000D_Also the charges are all over the place_x000D_Denver NO! NO STARS!_x000D_I had an idiot that could not find me in Denver YET CHARGED me $5.00 for his mistake!_x000D_We need Lift! I miss LIMO companies. They were $ but Safe and a real biz!" }

[ { "label": "2", "score": 1 } ]

"2016-08-25T00:00:00"

{ "text_length": 342 }

{ "text": "I just had my second experience with Uber doubling my fare. The quoted fare was MX $73 pesos and I was charged MX $148.99. A taxi to my destination, which I go regularly, is MX $80. I would never get in a cab without confirming the fare, or buy an airline ticket. Why would Uber expect me to do that? For the fare to be over DOUBLE the quote is criminal. Why would I continue to use Uber if their rates are double that of a taxi?" }

[ { "label": "1", "score": 1 } ]

"2019-01-03T00:00:00"

{ "text_length": 429 }

{ "text": "Thank you for refunding the cancellation charge. And as I said, my first rides withUber have been a pleasure._x000D_Now my more serious concern is being in physical danger when a driver cancels my ride home without warning or cause, will not allow me to re-schedule a ride, and leaves me stranded again, at night, far from home, anywhere in Cuyahoga County. Is there a solution for this very real danger?" }

[ { "label": "3", "score": 1 } ]

"2018-03-24T00:00:00"

{ "text_length": 404 }

{ "text": "I requested a driver to take me about 25 miles. The stated fare was $42.07...reasonable for the long distance, and I have a pass which discounts the trip afterwards. I watched on the app as the assigned car drove around about 3 miles away...then received a request to rate my trip, all within about 5 min of requesting the 25 mile trip. I figured the driver must have cancelled or something and requested a new trip. The second driver came and drove me to the requested destination. Same distance, same stated fare, no problem. I noticed later that I had been charged for both trips though. I know mistakes happen, so just messaged Uber to request that they refund the trip that did not occur. " }

[ { "label": "1", "score": 1 } ]

"2018-12-16T00:00:00"

{ "text_length": 694 }

{ "text": "Uber is great because I have used it in India, Singapore and got great rates in the US too. They have special deals and I wish they had more of those because it makes it so much competitive with the mass transit." }

[ { "label": "4", "score": 1 } ]

"2017-09-06T00:00:00"

{ "text_length": 212 }

{ "text": "I had 3 free rides. I have booked a Uber ride From Ramakrishna Ashram Bangalore to Jaynagar 4th Block Bangalore. I paid 500 Rs even though the distance is less. The distance was around 6-7km. But I paid 500 which is really not fair. I'm very upset with the Uber Service. Please clarify My Query. I will be waiting for your kind reply." }

[ { "label": "1", "score": 1 } ]

"2017-03-09T00:00:00"

{ "text_length": 334 }

{ "text": "I've had more than one experience where you request an Uber, they confirm pick up, then never show. Myself and my friend stood for a half hour at 10 pm at night waiting because the driver called and said they would be right there. It was dark, and we were 2 women standing there on the street feeling unsafe as we waited. Then for the next 2 days I had to deal with Uber charging my card for the cancellation. They wanted to satisfy me with a $5.00 credit for the whole inconvenience. Seriously... Very unreliable and not very worried about customer safety and satisfaction." }

[ { "label": "1", "score": 1 } ]

"2017-03-01T00:00:00"

{ "text_length": 574 }

{ "text": "Uber is a scam! They steal your money bit by bit. They seem to be con artist they engage you in conversation so you will like them and give them a good rating, when trip is at the destination it will continue to charge you - so if they drive off without completing the trip it's more money for them.. More money. Scammers and con artist._x000D_lesson learned!! I end up changing my email and shutting down my bank card. They were literally over charging me and taking it right out of my account. Then I wasn't able to talk to anyone. There is a reason they don't have a contact number." }

[ { "label": "1", "score": 1 } ]

"2015-08-29T00:00:00"

{ "text_length": 587 }

{ "text": "After their 20%, driver must put a side 15.3% for tax and social security, also pay for gas, maintenance and car depreciation, insurance phone service, also need to buy personal insurance or penalize at the end of the year due to Obama care and car payment, if you make $100 every 4 hours and work 12 hours with no break and lunch and no overtime pay, you tell me how much per hour you get paid, Uber is lying about $30 or $20 per hour income." }

[ { "label": "1", "score": 1 } ]

"2015-06-28T00:00:00"

{ "text_length": 444 }

{ "text": "I was delivering for a client when she had forgotten to put her hotel room number down, I gladly advised her that she would have to come downstairs to pick up her food, at which case she did, however the very next day, I was told my account would be placed on hold for 24hrs because she suspected my car to smell like weed. I advised Uber I would take a drug test and do anything needed to suffice the allegation, however Uber decided upon themselves to shut down my driving status for not 24 but 48hrs instead... Uber lies, and so does the customer's supposed allegation that can't be proven... There should be protocol for things of that nature, however there aren't. This matter could have been dealt a little better, and cleared up and resolved, however I did not get that kind of approach from their hubs, nor their support system. Uber has a bad track record for unresolved issues, in my opinion, and that's the way they like it..." }

[ { "label": "1", "score": 1 } ]

"2018-06-13T00:00:00"

{ "text_length": 937 }

{ "text": "When I first started using them they would quote 10 to $11 in the trip. Usually cost 10 to $11. Now the same quote and the trip is costing 15 to $18 because drivers are adding on charges that are frivolous and unethical. I have twice been charged wait times when there was no wait times. The added fees are growing. This company does not operate above board. They have no checks or balances in place. Looking for alternatives Uber." }

[ { "label": "1", "score": 1 } ]

"2017-12-04T00:00:00"

{ "text_length": 431 }

{ "text": "We went on vacation to Washington dc...we took uber all over the city for 4 days we had a great experience. They arrived on time were overly polite and got us to our destination in a safe timely manner..great experience and would use them again!" }

[ { "label": "5", "score": 1 } ]

"2016-02-21T00:00:00"

{ "text_length": 247 }

{ "text": "I recently had a missing payment on 3/11/19. I contacted Uber and was told to submit a bank statement with deposits before this date and after this date. I got the paperwork from my bank and submitted it to Uber. Uber claims that there was a technical issue and the payment was pending. According to Uber, the payment was deposited into my account successfully. The only problem is that my bank says otherwise." }

[ { "label": "1", "score": 1 } ]

"2019-04-06T00:00:00"

{ "text_length": 410 }

{ "text": "I have used Uber all over the world and it has always been prompt and convenient, as well as cheaper than a standard taxi. The drivers have always been polite and some have also been more friendly. I do have reservations about many aspects of the so-called gig economy and feel a little guilty when I use services such as Uber, but I cannot fault the service I have received as a customer." }

[ { "label": "5", "score": 1 } ]

"2017-09-04T00:00:00"

{ "text_length": 389 }

{ "text": "Uber sucks big time and simply laugh at all complaints. They only care about making money, at the expense of the drivers and riders. Uber should be put out of business permanently." }

[ { "label": "1", "score": 1 } ]

"2017-09-10T00:00:00"

{ "text_length": 180 }

{ "text": "I have been a loyal uber user since they first launched in NYC area. I had no serious complaints until recently. Like many other users on this site, i was charge over $250 on Halloween for \"surge rates\" which in my opinion are a complete SCAM. the notification about the rate surge was not clear in october, and the management team did nothing to help besides credit $30. TOtal BS! I used Uber again last evening during the rain and a total of 8 miles was $225!!!! How is it even legal to charge that amount for an 8 mile trip? Not only was the trip 8 miles, but the driver went in the opposite direction to avoid some congestion, which resulted in double the mileage. The car was described to be a mercedes benz R class, and when it arrive it was a black town car. If it says Mercedes, a mercedes should arrive. Also, i will be using yellow cabs from now on. the is no regulation with Uber, it seems they can just charge whatever fare they please and then send you an exhorbitant receipt. i now see why the far isnt disclosed as you are driving with uber driver bc most times there would be an argument on the spot if it was! SO many unfair business practices, i will be filing complaints wherever i can possibly file them. There must be more consumer protection and awareness for these type of scams. Not to mention the Uber X drivers are not insured as they should be- driving with personal plates and no commercial insurance coverage. Shame on you uber!" }

[ { "label": "1", "score": 1 } ]

"2014-12-07T00:00:00"

{ "text_length": 1457 }

{ "text": "I used Uber on occasion and had no problem. thought they were a little high when they claim they are cheaper than a taxi. The problem arouse this week. Twice I had to take Uber from my business to my home a distance of 12 miles. First time came to $47.00. Second time to $51.00. Really? why the difference of $5.00. It's not like my house moved or anything. The final straw came yesterday. I am a property manager for a air bnb host which does short term rentals for guests who want to visit Philly for 3 -6 days. It reained yesterday, and being unsuccessful in getting a cab, I contacted Uber. Oh the driver showed up, took one look at all the stuff I was bringing back and immediately canceled the job. Uber said it would try and find another car for me, which it never did. I ended up calling a friend to come and get me. Beware of this company" }

[ { "label": "2", "score": 1 } ]

"2015-06-03T00:00:00"

{ "text_length": 862 }

{ "text": "I am a long standing rider with Uber, had better and worse experiences, but recently I was shocked by them. I rode with my mom and my mom opened a bottle of club soda, basically water with gas in it, and it spilled a bit. She apologized and cleaned it, but it is water after all. When you step into a car from the rain, you bring water in... We were charged with 80$(!!) cleaning fee. I sent them pictures of what they called the “mess” along with pictures the bottle in question. They still insisted on charging 20$ fee for cleaning water... And here I thought water IS a cleaning agent and not something to be cleaned." }

[ { "label": "1", "score": 1 } ]

"2019-06-13T00:00:00"

{ "text_length": 624 }

{ "text": "I was a driver for Uber. I kept a record of my trip history from, which included the time I received the call for pick-up, the time of pick-up, the time of drop-off and what the mileage was when I picked up and dropped off the rider. When I reviewed my trip history with what Uber paying me for, I discovered that there was substantial difference in mileage that from my car, and Uber is showing. Some trips were short, over 3 miles! Uber refused to pay me for all the discrepancies I showed them. One trip they charged the customer for, but didn't pay me anything! Thank God I kept a detailed record off what I did. I was cheated out of 38 miles of travel. I could go on but I am using a library-timed computer." }

[ { "label": "2", "score": 1 } ]

"2016-04-04T00:00:00"

{ "text_length": 712 }

{ "text": "I booked an Uber ride and the driver immediately accepted the trip. The app showed me that the driver is very close to my starting point, but I could not find him anywhere. Then within seconds I received a notification saying that I am in the trip and will arrive at my destination soon. But I was still waiting at my starting point waiting for the driver to arrive. I wrote to the driving asking him where he is. No reply, and I could see him moving towards my destination." }

[ { "label": "1", "score": 1 } ]

"2019-06-17T00:00:00"

{ "text_length": 474 }

{ "text": "Uber customer service is non existent. They respond with generic responses that you,ve already heard before, word for word. They let the passengers rate you when they are mad about the surge pricing and when you email them about your rating dropping, they send generic responses about the passengers privacy and not being able to disclose ratings and how the rating system is based off your last 500 rides so 1 rating shouldn't hurt you. Yeah fuk you Uber Customer Non Service. Oh and ps, I WILL NOT BE RETURNING ANY MORE LEFT BEHIND CELL PHONES OR WALLETS OR KEYS. Done it 3 times and didn't get a thank you nor compensation from Uber for going out my way to bring the rider their stuff back or for being honest." }

[ { "label": "1", "score": 1 } ]

"2015-10-11T00:00:00"

{ "text_length": 713 }

{ "text": "Worked well for me most of the time, but a couple times the driver took forever and looked like they got lost (watching the little map). During that time, I let several cabs go by. It's great when it works well, just wish it was more consistent." }

[ { "label": "3", "score": 1 } ]

"2014-10-11T00:00:00"

{ "text_length": 247 }

{ "text": "Took Uber to airport. Driver barely spoke English. He charged me 13.00. Yahoo. Impressive. Dropped me off at a parking lot. I had to walk over a block to airport. The communication with him was horrible!!! Then took it back home from airport to house. With a new non English speaking driver. Who wen I finally got him to go the right way. Got my charge this time 50.73$. WOW!!! " }

[ { "label": "1", "score": 1 } ]

"2016-02-25T00:00:00"

{ "text_length": 378 }

{ "text": "All I can say is if you enjoy being yelled at, sword at, insulted, threatened, having advances made at you, spending 20 min to make 5 min trip because the driver has zero navigational skills, have to rebook your trip several times because drivers keep cancelling, being over charged and double charged then Uber is the ride company for you. I would rather freeze walking to work in -30C weather than get into another Uber." }

[ { "label": "1", "score": 1 } ]

"2017-11-21T00:00:00"

{ "text_length": 422 }

{ "text": "I had just completed running the New York Marathon and had requested an Uber Pool ride back to my hotel. First, let me tell you what started out right: The driver agreed to the pick up and drop off locations via the app. I then called and spoke with the driver to let him know that the pick up location was actually blocked off due to the marathon, and we agreed on another pickup location 1 block away before the race road block. Before I was picked up, I got a notification that another rider would be joining for part of my ride. I was picked up by the driver at the spoken agreed upon location; shortly the 2nd passenger was picked up and dropped off. Now here is where it all went wrong: Moments after continuing to my destination, I got a notification via the app on my phone that my ride had ended." }

[ { "label": "1", "score": 1 } ]

"2017-11-09T00:00:00"

{ "text_length": 805 }

{ "text": "I booked a cab. Why would the rider be 15 to 20 mins away and still take the pick up. And later I was not able to contact the driver Senthil **. Number was not valid it said. Whatever then even after waiting for long... It was still that far away... It was no use. Later I had to cancel the ride as it was just not approaching on the map towards me. It was going ahead. Later after canceling the ride why should I bear the cost. Is it always our mistake?" }

[ { "label": "1", "score": 1 } ]

"2018-04-21T00:00:00"

{ "text_length": 454 }

{ "text": "Horrible... All I will say is I'm being charged a cleaning fee by Uber and the incident did not occur on my ride. This obviously happened on another ride or the driver is a complete liar. I will never use them again." }

[ { "label": "1", "score": 1 } ]

"2017-06-08T00:00:00"

{ "text_length": 216 }

{ "text": "My driver, Rohan was nice, but when I tried to add tip I noticed that he had switched my $9 9am fare in French Quarter to someone else's 2pm trip in Metairie for $28.00! UBER refused to acknowledge. 5 attempts to rectify problem and received nothing but irrelevant automated replies. If you get in the car with Rohan in NOLA and he says he can't get his system to work, it's a a SCAM. Terrible customer service from UBER with zero relevant assistance after 7 days of requesting corrected bill. BEWARE." }

[ { "label": "1", "score": 1 } ]

"2019-10-23T00:00:00"

{ "text_length": 501 }

{ "text": "Used Uber while in Boston MA. Driver was excellent and knew his way around during peak driving time after work. We used Uber 3 times and always got to our destination on time." }

[ { "label": "5", "score": 1 } ]

"2017-03-17T00:00:00"

{ "text_length": 175 }

{ "text": "They didn't have cars available at Bush International Airport on October 15, 2019 at 9:30 pm. Had to take a taxi. This is the second time I have experienced this, and will be my last as I will use Lyft or a taxi in the future." }

[ { "label": "1", "score": 1 } ]

"2019-10-18T00:00:00"

{ "text_length": 226 }

{ "text": "Uber use to be great. Remember when you got the first one? It was so easy and convenient. Now, they are worse than taxi's. Surge charging to 2 or 3+ times the normal rate, app crashes, poor drivers, and above all, weak and unhelpful customer service. Now any d bag with a license can be a driver. Some of the drivers even pedal coke and weed thru Uber. Other drivers hit on girls and try to get dates. We had a driver pick us up in his pajamas once. Another driver had a tire blow out and told us there was nothing he could do about it and we basically paid double for the trip since we had to order another uber. This is no longer a company that is in control. Uber use to be great. They use to be the Nordstrom of transportation. Now, you might get the first car you click, or maybe the app will crash. Maybe the driver will wait 10 minutes then call you and cancel the ride because he's stuck in traffic. Once you get the car, cross your fingers for a cool knowledgeable driver but 9 times outta 10 the driver is out of their area and they have no idea where they are. So use gps, but it doesn't help when gps takes you the \"shortest\" and most traffic ridden route. After your trip, hopefully you get charged the correct amount... Or maybe the driver will contact uber and say your trip was longer than it actually was and they will charge you more, which I hear is happening more often now. At least taxi drivers have to work out your transaction on the spot and you know you won't be charged more at a later time. Taxi drivers are also usually driving as a career, supporting their family, barely scraping by. One of my last uber drivers was a real estate agent using uber to give out his friend number to order weed. WTF? Uber USE TO be great. Now, I'd rather just take a taxi. The uber app is convenient, but is it that much harder to dial a cab??" }

[ { "label": "1", "score": 1 } ]

"2015-07-18T00:00:00"

{ "text_length": 1855 }

{ "text": "Used Uber Eats 1 time in Atlanta GA, now my card has been used for other transactions to Uber. No way to let Uber know the possibility of their drivers selling credit information. Will never use this service again!" }

[ { "label": "1", "score": 1 } ]

"2018-01-29T00:00:00"

{ "text_length": 214 }

{ "text": "Zero customer support" }

[ { "label": "1", "score": 1 } ]

"2016-10-28T00:00:00"

{ "text_length": 21 }

{ "text": "We travel quite a bit and used Uber always. It was so easy, fast pick up, clean cars, nice drivers, roomy cars, some had amenities like hard candy, and courteous drivers. Right now three of us are crammed in a small car listening to the drivers personal conversation. We waited 10 minutes for him even though the app said three minutes away. Yesterday from the airport we were listening to the drivers music which was load and not appropriate for my son. It was loud and w asked her to shut if off but she just turned it down. Then I would crack my window and she kept shutting it. Is it NYC Uber or is it like this everywhere? One more try maybe but then back to yellow cabs." }

[ { "label": "3", "score": 1 } ]

"2016-12-10T00:00:00"

{ "text_length": 678 }

{ "text": "I have been a customer for several years, recently purchased a new phone and no longer remembered my password and switched jobs so didn't have access/the email connected to the account no longer existed. Despite proving my identity over 10+ emails and several days and providing a new contact email, Uber has yet to reset my account. In fact, the first several emails simply copied and pasted the website's recommendation. I have deleted their app and plan on using Lyft in the future. What kind of company can't help a customer use its platform? Ridiculous." }

[ { "label": "1", "score": 1 } ]

"2019-04-23T00:00:00"

{ "text_length": 558 }

{ "text": "I've been taking Uber to work and back, while the car gets fixed. I have a few things I'm pissed about. First for one thing I had to go to work this morning and every time a driver accepted my ride, they would cancel on their way to pick me up, that happened 3 times. I didn't want to be late for work. One of the drivers suddenly texted me and said he can't do my ride and the idiot tells me to cancel. I got a charge for canceling. Then another idiot driver that accepted to give me a ride, he stopped driving. ( I saw him on the map) just sitting there a long time, he texted me finally and asked me if I would mind if he changes vehicles? I didn't answer him, so the weirdo canceled my ride. I'm very angry at this point, so I tried Lyft (which is much better) and I got a ride from them right away. I made it to work on time." }

[ { "label": "1", "score": 1 } ]

"2018-03-07T00:00:00"

{ "text_length": 830 }

{ "text": "I Took an uber from one location to another I was totally overcharged. When I got out of the uberwhen I realized I forgot my wallet. When we called The driver he dropped it off with $240 missing out of it. When I called to complain to uber they basically completely ignored me and said it was his word against mine. We spoke with the Uber driver in detail and asked him to return the $240 and he basically said no. We have made a police report and are following up and hopefully will get some results. A lesson learned take a taxi instead of an Uber." }

[ { "label": "1", "score": 1 } ]

"2015-04-24T00:00:00"

{ "text_length": 551 }

{ "text": "I thought that some of my trips were overpriced due to the fact that I was going such a short distance, but understand that this is how the driver gets paid! But the surge pricing was outrageous and would always wait a few extra minutes for it to lower as I wasn't about to pay sometimes 15.00 or more for a mile and a half ride!" }

[ { "label": "4", "score": 1 } ]

"2018-07-19T00:00:00"

{ "text_length": 329 }

{ "text": "Just wrote about the \"high\" driver going to downtown Nashville. Wanted also to mention the ride back to hotel. The 2nd driver was a young man looked to be around early 20's. The car was very old and although it seemed cleaned out, it smelled horrible. The thick stench of cigarettes literally made me sick. We tried to converse with him and he hardly said two words. He really gave me a \"creepy\" feeling... like we were in a car with someone with \"serious mental issues\" (only nice way to put it) . I think I'd feel safer in a regular Taxi any day. I have to say though that I had a really good experience with two drivers I used in Destin, FL. But the two I got in Nashville made me not want to chance Uber ever again." }

[ { "label": "2", "score": 1 } ]

"2017-02-11T00:00:00"

{ "text_length": 729 }

{ "text": "I have had my account completely hacked to where I cannot sign in or view it. Someone spent over $1k in Uber rides on my credit and debit cards linked to the account and when I dialed the only number available (safety line) I was told I would need to wait until another department emailed me. I didn't hear anything for almost 24 hours and when I did it was a prompted message that did not help at all. It has been almost 2 days and I still have no received a phone call or any helpful support via email. This is a nightmare and the WORST customer service I have ever experienced. I am going to be filing a police report to the person who myself and the driver caught fraudulently using my account and looking into an attorney for Uber not making identity theft a priority and rectifying the situation on their end." }

[ { "label": "1", "score": 1 } ]

"2019-10-28T00:00:00"

{ "text_length": 815 }

{ "text": "Used Uber on a family vacation in Boston and got great service from where we dropped off our rental car to the north end where having to drive is totally crazy. Driver really knew his way around. I use to live there so I knew he was not going off the beaten path." }

[ { "label": "5", "score": 1 } ]

"2018-07-15T00:00:00"

{ "text_length": 263 }

{ "text": "Driver never picked me up and I was charged a cancellation fee. He never arrived. I was waiting outside. He never found my home address. I contacted Uber and this was their reply: \"Thank you for getting in touch. We've reviewed this POOL trip and can confirm that you were charged a cancellation fee appropriately.\"" }

[ { "label": "1", "score": 1 } ]

"2017-04-20T00:00:00"

{ "text_length": 315 }

{ "text": "They lie to you, cheat and steal. Do not drive for them. They will not honor what they say or owe you." }

[ { "label": "1", "score": 1 } ]

"2017-03-20T00:00:00"

{ "text_length": 102 }

{ "text": "Uber response to missing payment _x000D_ Sunday, May 15, 2016 _x000D_Sorry for any confusion over your payment and happy to explain._x000D_If youre referring to the payment that you saw in your payment statement posted on Tuesday earlier this week, it should be deposited to your account by the following 17-5-2016. Taking a look on my end, I can confirm that payment has been sent to your account. It can take a few days to process. While most banks deposit on Thursdays, it is also normal for it take until Tuesday. If youre still not seeing it after Tuesday, please let me know so I can look into it immediately._x000D_In case you have any further issues or concerns do feel free to get in touch and it will be our pleasure to assist you with it._x000D_Regards,May 14, 10:12 _x000D_Thanks for reaching out to Uber! Sorry for any confusion over your payment and happy to explain._x000D_I completely understand your concern, and I can see the frustration that you are experiencing now. If youre referring to the payment dated 9th May 2016, it should be deposited to your account no later than 17th May, 2016._x000D_Taking a look on my end, I can confirm that payment was submitted on the 9th May 2016. It can take a few days to process. While most banks deposit by Thursdays, it is also normal for it take until Tuesday. Please find the details below:_x000D_If youre still not seeing it after Tuesday, please let me know so I can look into it immediately._x000D_I collected a few resources that I think might be helpful for you:_x000D_View my payment statements_x000D_Report a missing trip from statement_x000D_Update banking information_x000D_If you have questions about how to read your payment statement, Ill be happy to help._x000D_Thank you and have a great day ahead!_x000D_May 14, 07:39 _x000D_This is --- from Uber Support, I do apologize about you haven't received the payment, I was verifying in your account and your payment is ''In Transit'', it means you will paid on May 17th 2016. Sorry for the delay, let us know if you have any other question._x000D_Don't forget to visit us on Uber_x000D_Regards,_x000D_May 13, _x000D_Thanks for reaching out! This email is to let you know that we have received your request: May 9 payment -\" . Our support team will get back to you as soon as we can. No need to reply to this email. In the meantime, you can find answers to frequently asked questions and other helpful information at help.uber.com or by visiting the help section in your Uber app. _x000D_We appreciate your patience, and look forward to getting your matter resolved._x000D_Uber Support_x000D_May 11, _x000D_Thanks for writing in. Sorry for any confusion over your payment and happy to explain._x000D_If youre referring to the payment that you saw in your payment statement posted on Tuesday earlier this week, it should be deposited to your account by the following 17 May 2016. Taking a look on my end, I can confirm that payment has been sent to your account. It can take a few days to process. While most banks deposit on Thursdays, it is also normal for it take until Tuesday. If youre still not seeing it after Tuesday, please let me know so I can look into it immediately._x000D_If youre referring to a different weeks pay, let me know and Ill also be happy to take a look._x000D_Regards,_x000D_At No point, has anyone called to discuss missing payment. Never a person to speak directly. Still have not received payment, next payment comes in three days, _x000D_Uber only cares about making its money NOT PAYING FOR SERVICES BY UBER PARTNERS. DO NOT BELEIVE THE HYPE YOU CANNOT MAKE THE MONEY THEY STATE WITHOUT STRINGS AND IMPOSSIBLE CRITERIA SET BY UBER TO ENSURE MOST FAIL!!!!!!!!" }

[ { "label": "1", "score": 1 } ]

"2016-05-15T00:00:00"

{ "text_length": 3720 }

{ "text": "2 fraudulent trips on bank acct. Called Uber. Support only available thru app. I don't do data. Went to website. First time ever. My email was already in use. Used forgot password option 3 times. They sent LINK to reset password. I used it. Then a 4 digit code was required to complete password change. There was NO code in ANY of my emails from them. Can't sign in. Can't try to get my money back from the fraud. Bank still to investigate, but they had advised me to call Uber about it in case their investigation (claim) provided no results for me. WORST COMPANY EVER!!!" }

[ { "label": "1", "score": 1 } ]

"2019-06-19T00:00:00"

{ "text_length": 572 }

{ "text": "I prepaid $100 on the Uber app to ensure that I had no problems while traveling. On 7/30/17 I attempted to prearrange a pickup for the following day at 0700 for a 0900 class that was essential to upgrade my professional license. I was unable to schedule a pick up and received the message \"request failed, please enter new payment method.\" I contacted UBER help who assured me that they were having trouble with prearranged services and should have no problem the following morning. " }

[ { "label": "1", "score": 1 } ]

"2017-08-17T00:00:00"

{ "text_length": 483 }

{ "text": "Please think twice before you become a partner with uber,and don't be a fool of believing them that you can earn 60,000rs per month. _x000D_ Here is the business model for fooling partners. _x000D_you earn 2000 per day, i.e 60000 per month _x000D_uber commission is 20% i.e 12,000 rs _x000D_service tax is 5% i.e 3000rs _x000D_now you are left with 45000 rs _x000D_you need to spend at least 600 rs for diesel every day,as you need to move your vehicle continuously in search of trips _x000D_Now you are left with 27,000 rs_x000D_You need to pay your emi, say 12,000. _x000D_You are left with 15000 rs_x000D_so you can earn 15,000 rs if you drive 14 hours a day._x000D_if you are planning to get a driver then you might have to pay your e.m.i from your pocket. _x000D_and after all this please remember you are not gurranted to earn 2000rs daily. _x000D_and due to a tuugh competition given by ola now it has become very difficult to earn even 1200 - 1500 per day. _x000D_So stay alert from this trap" }

[ { "label": "1", "score": 1 } ]

"2016-07-27T00:00:00"

{ "text_length": 1002 }

{ "text": "After many attempts explaining my situation, it became apparent that Uber has among the worst customer service I've ever experienced. Many contacts with Uber regarding this issue, here was my final attempt to receive fairness from this company. Actually my final attempt was today, Oct. 15, 2018 where I was advised that my claim is too old, their final excuse to keep my money. I began this process within a week of the trip. Here's my story..." }

[ { "label": "1", "score": 1 } ]

"2018-10-15T00:00:00"

{ "text_length": 445 }

{ "text": "Uber have drivers going to areas needing a lot of rides, offering promotion and not paying!!! When you call to inform them they make up rules other than the initial ones. I have been cheated twice!!! They don't provide a way to legitimately complain, putting people on the phone that you can barely understand. They do not care about their drivers!!!!" }

[ { "label": "1", "score": 1 } ]

"2019-05-05T00:00:00"

{ "text_length": 351 }

{ "text": "My 15 year old son ordered an Uber. The driver got on our street and never stopped. He had canceled the ride, we finally was able to message Uber and they credited $5 back to his account which isn't supposed to post until 1:00 a.m. On top of that the ride was $7.10 so they cheated a child out of $2.10. Bad company to use. So I had to call Lyft. They came through." }

[ { "label": "1", "score": 1 } ]

"2018-04-25T00:00:00"

{ "text_length": 365 }

{ "text": "Please be careful when ordering from Uber Eats!!! They take no responsibility!!! They don't work with you at all. I use both Uber and Uber Eats almost daily. I have many saved places in my phone. A friend who doesn't have Uber asked me to order her food and I did. So when I ordered my own food I didn't realize that I didn't change back to my home address. I noticed this instantly and cancelled my order. Uber charged me for the order stating that I cancelled after the restaurant accepted the order!! I said, \"They do that instantly, so when do I have time to cancel my order without penalty of paying for an entire meal that I didn't receive?\" " }

[ { "label": "1", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 648 }

{ "text": "I booked a pickup on my train to Alpharetta Georgia and when I arrived, the trip had been cancelled and I was charged a $6.00 cancellation fee. I had a gift certificate but it was very confusing how to use it and my trip (including the unexplainable $6.00 cancellation fee) was charged to my PayPal account. There is no one to contact to straighten this out. NEVER AGAIN!!!" }

[ { "label": "1", "score": 1 } ]

"2018-11-15T00:00:00"

{ "text_length": 373 }

{ "text": "As a disabled person, when in SF, Uber and Lyft are often the only choice I have. I prefer to call or hail a taxi, but that's not always possible. However, Uber's existence has caused a marked increase in traffic, making it harder to get around and customer service is non-existent." }

[ { "label": "3", "score": 1 } ]

"2018-07-10T00:00:00"

{ "text_length": 282 }

{ "text": "It has happened to me 3 times in a row that I had scheduled a ride and the drivers never showed up. _x000D_One driver never showed up called me stating that he missed an exit both times I missed my flight to the airport. You guys have bunch of fags working for you guys can't tech on time Uber is not reliable at all because they are making so much money they don't care about their customers I submitted a complain last time no one responded me don't have any number that you can call they are just app based and have a horrible service! Driver name was NABIN driving TOYOTA VENZA plate# T694057C don't trust this driver charged me money and never gave it back. Very upset about this situation" }

[ { "label": "1", "score": 1 } ]

"2017-04-03T00:00:00"

{ "text_length": 694 }

{ "text": "Recently I took an Uber from Ft Lauderdale airport to Miami International Airport and I was told that the cost was going to be $37. However when I received my PayPal invoice, it stated that I was charged $48. It made me upset because that seemed like a price gouge that I'm noticing that Uber does. I was probably better off catching a regular taxi. Since then I have not used Uber and probably won't use it again!" }

[ { "label": "2", "score": 1 } ]

"2017-09-05T00:00:00"

{ "text_length": 414 }

{ "text": "Next door neighbor arrived from a late airport flight had to take a taxi as the uber driver never showed up." }

[ { "label": "1", "score": 1 } ]

"2014-10-12T00:00:00"

{ "text_length": 108 }

{ "text": "Not happy when fare to sarasota from TPA increased by $27 on the return to TPA I'm heading to Lyft." }

[ { "label": "2", "score": 1 } ]

"2016-01-19T00:00:00"

{ "text_length": 100 }

{ "text": "I was so upset to see the prices have sky rocketed. I went the first time to National Airport and it was under $30. This last time it was about $36 going to and $55 coming home. I couldn't believe it was so terrible. I liked the drivers and it is not their fault but I can park in a hotel garage for $10 a day and take the shuttle over. I won't use Uber again, unless it is an extreme emergency. Greed is an ugly thing. The drivers aren't benefiting from the rate hikes................ Boo for UBER" }

[ { "label": "1", "score": 1 } ]

"2017-07-20T00:00:00"

{ "text_length": 498 }

{ "text": "uber is nothing but a fraudulent piece of shi t low life mother$#*!in thieving dog$#*! useless leach sucking peoples money dry $#*!I EM" }

[ { "label": "1", "score": 1 } ]

"2016-03-23T00:00:00"

{ "text_length": 135 }

{ "text": "They charging unfair money for the trips! I had 3 miles trip which is about 15 minutes and they charged me £15.41 pounds! When they showing how much would cost your trip on the app, it was from £5 to £7 pounds, but they charged £15.41!!! Liars and thieves!!!" }

[ { "label": "1", "score": 1 } ]

"2017-04-19T00:00:00"

{ "text_length": 258 }

{ "text": "Drivers take longer routes just to charge you money and they don't give you, your money back. I had the worse taxi experience with this company, driver turn all the way around and they charged me distance and long and they didn't want to give me my money back." }

[ { "label": "1", "score": 1 } ]

"2019-06-28T00:00:00"

{ "text_length": 260 }

{ "text": "Months ago, I purchased & loaded an Uber gift card on my Uber app. It then refused to accept the gift card DEMANDING additional credit or debit card... Hi-jacking & holding the money I spent & entered on the app of their official gift card. Months later, I entered a debit card issued by MetaBank in Iowa & it refused to accept it!!! Now, after nearly 2 hours of trying to access my account data, it won't accept my password. After over an hour of trying to reset my password and receiving numerous reset codes from Uber, they still won't allow me access the account! What they're doing is personal data collection of phone number, debit & credit cards, email address & social media accounts. Who's paying them to collect personal data! Sneaky way of personal data collection & robbery at the same time." }

[ { "label": "1", "score": 1 } ]

"2019-05-14T00:00:00"

{ "text_length": 803 }

{ "text": "My daughters Prom was Saturday May 19th, I scheduled a Uber Black SUV a week before the Prom to pick up her and her date. At the very last minute we received a message saying there were no SUV's available. We tried for almost an hour to reach someone to get a vehicle. This ruined my daughters Prom, we had to ask a neighbor if they would mind taking them to the Prom. I find this to be so unprofessional. They ended up getting to the Prom about 1 1/2 hour late, missed meeting up with some of their friends to take group pictures. Never once have we received an apology for ruining my daughters special night. I would think twice about scheduling an Uber for any occasion." }

[ { "label": "1", "score": 1 } ]

"2018-05-22T00:00:00"

{ "text_length": 678 }

{ "text": "My credit card was charged over $170 on Uber rides I never took. I emailed Uber to complain about the fraudulent charges. They have yet to reply. I couldn't even find a phone number to verbally complain which is very odd to me. What kind of business does not have a physical phone number? Be careful with Uber. I for one do not feel safe with them having my credit card number." }

[ { "label": "1", "score": 1 } ]

"2016-02-05T00:00:00"

{ "text_length": 377 }

{ "text": "Your drivers that took me to and from Canoe are either a) stupid b) lying or c) honest that you APP told them to take me MILES out of my way to and from my favorite restaurant. Drive there I was taken through Brookhaven and Buckhead AND she took me on TWO side streets to rack up the miles. Drive back? She told me your APP told her to get OFF the I85 to travel through Buckhead. I had to TELL HER directions so I would not spend the night in her car. I want a FULL refund for both trips. I was 1/2 hour late for my dinner appointment. SCAM! Check out the GPS. Unbelievable. GPS it for yourself. Should I really have to give directions and WTF on the miles?" }

[ { "label": "1", "score": 1 } ]

"2017-07-21T00:00:00"

{ "text_length": 657 }

{ "text": "Overall my experience with Uber is wonderful with the exception of my 1st attempt, while I was trying to figure out the app, and got charged for a trip I cancelled within 3 MIN!" }

[ { "label": "5", "score": 1 } ]

"2018-07-16T00:00:00"

{ "text_length": 177 }

{ "text": "I have been driving for Uber for almost 1 year. It pays decent (approx $20) hour. I drive with Uber to make money when I want and set my own schedule. No boss barking orders at me. Can't beat that. If you would like to join or just try out, then please use the following format and Uber will pay you $150 for signing up. Download Uber app on your iPhone, iPad or Android with this link: _x000D_https://partners.uber.com/drive/?invite_code=1v2mh" }

[ { "label": "5", "score": 1 } ]

"2015-07-07T00:00:00"

{ "text_length": 444 }

{ "text": "My first issue came when my payments were declined and called fraud because I didn't set my pickup point at my exact address, but instead at a more convenient pick up spot for myself and the driver. Managed to solve this issue. The next issue, I attempted to purchase Uber credit, to be declined. My bank had cash in it, but refuses to accept payment. Furthermore, according to them, I still owe a $1.03 balance for some reason. Speaking of, why am I paying .03 for every dollar I give as a tip? And technical support (if you can call it that) just repeats itself and the directions to whatever issue you have with no guidance whatsoever. Really insulting. Used to be a great service, but now I guess they've decided to rest on their laurels." }

[ { "label": "1", "score": 1 } ]

"2019-01-21T00:00:00"

{ "text_length": 742 }

{ "text": "It is a good service but the website or app has very little on questions from users. It is very difficult to see if the service is good or not through the website. You need to try it first and the service keeps on changing without notice. Which in some ways is great but no upfront info or call in to talk to." }

[ { "label": "4", "score": 1 } ]

"2018-07-23T00:00:00"

{ "text_length": 309 }

{ "text": "The driver we had was very professional and polite and he was easy to talk to and understand. He was also nicely dressed along with being very helpful with other points of interest that we might like. Plus, he took good care of his vehicle and kept it very clean. Because of him we will be glad to try Uber again if needed." }

[ { "label": "5", "score": 1 } ]

"2017-09-16T00:00:00"

{ "text_length": 323 }

{ "text": "It was completely outrageous when I called Uber to pick me up at the airport and bring me back home. They gave me the same service from my home to the airport three days prior to my arrival in town. To my surprise they charge me $58 for the same travel time and distance that I paid $23 before. The same service, the same distance, the same location. Never again request other services and never again will request their services." }

[ { "label": "1", "score": 1 } ]

"2017-10-13T00:00:00"

{ "text_length": 430 }

{ "text": "The most advertised company Uber Eats has worst application and the order procedure where they don't let the customer to cancel the order but reflects on guidelines to ask on support where the customer support also keeps on wasting time of the customer during the procedure so that they can charge the price of order and then cancel it. Happened twice. Customer executive name: Saurabh." }

[ { "label": "1", "score": 1 } ]

"2019-04-12T00:00:00"

{ "text_length": 386 }

{ "text": "I called over for the first time is to get a ride from Minneapolis-St. Paul airport to a local home in Mendota Heights. I had done this route before via taxi and was charged $18. Over estimated fare was $22-$32. I canceled the Uber driver after he called me several times and texted me. I thought it was supposed be cheaper than other taxis." }

[ { "label": "1", "score": 1 } ]

"2016-03-09T00:00:00"

{ "text_length": 341 }

{ "text": "Let me tell you first I'm a very nice and educated lady, and I'm driving a Uber for a month part time, while waiting for summer semester to start. I rarely complain and write bad reviews. But now I can't remain silent. Uber owners, you don't care of your drivers at all! You pay us $12 per hour (on average), it's a shame!! Because I will not drive anyone for $ 12, minus I using my car, so basically it's $9 per hour BEFORE taxes!! I did Pool Uber, I drove 1 hour 30 minutes nonstop, and guess what they paid me? $ 21! Minus gas, it's $ 16-18! And riders are very demanding, especially when they are in the POOL, and after all “turn here, stop there, give me water, air conditioning on a cold day“ they don't leave tips!!! " }

[ { "label": "1", "score": 1 } ]

"2018-05-16T00:00:00"

{ "text_length": 728 }

{ "text": "Drivers are allowed to cancel for no reason and the customer is charged a cancellation fee. Is this Ubers new scam?" }

[ { "label": "1", "score": 1 } ]

"2017-03-12T00:00:00"

{ "text_length": 115 }

{ "text": "I started driving for Uber on November 17. I took them up on their offer to rent a car through Enterprise. I have seen the charges on my account where the vehicle is being paid for/deducted out. This past weekend, Uber temporarily deactivated my account because my vehicle registration and insurance \"expired\". I resubmitted my documents several times and only received a generic response about how they were invalid. I had no recourse based on these email responses until the following Monday when the local office opened back up, which prevented me from working the whole weekend. The Greenlight Hub's response was that it's my problem that I couldn't get it fixed over the weekend. " }

[ { "label": "1", "score": 1 } ]

"2016-12-13T00:00:00"

{ "text_length": 685 }

{ "text": "Excellent app. Doesn't beg for tips. Lets you rate driver's ambiance. Shows proximity of driver to your location. Allows 2 way communication with driver en route. Many drivers have a visible Uber sign to identify the vehicle. Have been transported to and from the hospital with crutches sometimes a walker and each has been super helpful and courteous." }

[ { "label": "5", "score": 1 } ]

"2017-03-15T00:00:00"

{ "text_length": 352 }

{ "text": "I have four charges on my account via a debit card that I use maybe 3 times a month. These charges were for services in California while I live all the way across the country and was thousands of miles away from California at the time of the \"service.\" Not only that, but there are charges for Uber Eats all other the place and they don't even come close to serving my area." }

[ { "label": "1", "score": 1 } ]

"2017-12-09T00:00:00"

{ "text_length": 374 }

{ "text": "The last two times I have taken an Uber from my work to my home in the suburbs they have added $2.86 SURCHARGE. The surcharge says for tolls/parking/etc so I didn't figure it would apply to me. My work is in a suburb. I used Uber twice in two days, first time at 11:30am and second time at 930pm. NO SPORTS around, NO CONCERTS around, NOTHING around. They added $2.86 SURCHARGE. So when I wrote them they said prime time/weather/sporting events/etc could be the reason??!! WRONG! Nothing near me except 15 Uber cars spinning around waiting. This is fraud if they do not have to tell you WHAT the surcharge is for?? They can't tell me why I have paid it for both of my rides. They just keep saying due to \"high volume\". So I asked when is NOT HIGH VOLUME?? They said they do not know. FRAUD. Please investigate them. Thx!" }

[ { "label": "1", "score": 1 } ]

"2019-04-28T00:00:00"

{ "text_length": 820 }

{ "text": "My Uber driver took me 20 minutes out of the way, causing my fare to be $36 instead of $18. I complained to Uber, but to no avail. What a crappy company." }

[ { "label": "1", "score": 1 } ]

"2016-04-10T00:00:00"

{ "text_length": 153 }

{ "text": "Worst customer service. In Uber initial fare shown only rs. 45 after ride completes it shown as rs. 90 double the charge. So I trying to customer service but all numbers not reachable. Very worst service." }

[ { "label": "1", "score": 1 } ]

"2019-09-30T00:00:00"

{ "text_length": 204 }

{ "text": "I live in SF and I will NOT use Uber (and Lyft) anymore because of rude driver behavior. I have found too many of the drivers, from those companies, don't follow basic courtesy of at least pulling off the road for a pickup or drop off. And I mean with a curb space a mere 2 feet away. In fact I saw a driver pick up a passenger in the middle of an intersection (granted it was a 3 way intersection). He block the traffic as is so often the case. Both companies need to list to their customer that the driver will stop at the closest parking or off road location. And drivers need to pull OFF the roadway." }

[ { "label": "1", "score": 1 } ]

"2017-04-02T00:00:00"

{ "text_length": 604 }

{ "text": "Uber has wonderful drivers who speak English fluently, they're always around so I don't have to wait long and I've never been in a car that wasn't sparkling clean." }

[ { "label": "5", "score": 1 } ]

"2017-04-15T00:00:00"

{ "text_length": 163 }

{ "text": "I am disgusted with Uber. I been using them for some time now. I added my credit card information on Sunday to pay for a ride. I have 3 credits on there already for Monday morning. Someone in Miami, I live in New York using my credit card for Uber all throughout Miami. Hacked my Gmail account a nightmare. I had to closed all of my accounts. So unbelievable. Uber is not a secure service. They didn't even really apologize or offer me something for free. They should be fine for ** like this. My life has definitely been changed from this experience." }

[ { "label": "1", "score": 1 } ]

"2018-07-10T00:00:00"

{ "text_length": 551 }

{ "text": "Uber is nothing more than a scam. American Corporate Greed at it's Finest!!! Trust me I know....I drive for Uber!!! They say that Uber pricing \"surges\" (increases up to 10 times) based on supply (number of cars) and demand (number of request). I can tell you it's all BS! Uber raises prices when....it wants to! Doubt me? Take out your rider app....look at a area that is surging and see how many cars are in the area....now watch as more cars show up and maybe at best a small percentage of drivers get riders. I've literally seen Uber raise price up to 4.8 times normal rate and saw one out of ten drivers in the surge area get a ride. It's all BS and I have over 2,000 screenshots to prove it!!!! Rider and driver apps!" }

[ { "label": "1", "score": 1 } ]

"2015-11-29T00:00:00"

{ "text_length": 722 }

{ "text": "It's unfortunate to know that Uber allows its drivers to rate clients. My rating with Uber was 4.86 and after a recent trip out of town and used Uber my rating dropped to 4.63. I was kind and friendly to the driver. I engaged in the conversation that he started, I also sent him an additional tip post my trip. I will no longer ride with Uber and leave a driver who may be unhappy in his or her job or having a bad day or expecting a cash tip to rate me as a client and passenger. I treat all people with kindness and respect and my driver ratings have always been very good to excellent. You have lost a loyal customer." }

[ { "label": "2", "score": 1 } ]

"2017-10-27T00:00:00"

{ "text_length": 620 }

{ "text": "Now ive got you!!!! Recently I was billed £27 for a £14 quote and you told me I agreed to the price surge even though I was sure I didn't! Tonight I booked a cab in Manchester with a £12-14 quote and he was 8 minutes away, when he was 2 minutes away the quite suddenly became subject to a x 1.7 surge price and had I not seen it and got in the cab I would have been charged accordingly! There is NO WAY this is legal altering a quote last minute as you did last time to tell me I was wrong! I have 2 witnesses before you dare argue!! This is a con it will be posted on Facebook and I WILL be contacting trading standards! If a price surge is in effect it has to be applied at the time of booking not surreptitiously afterwards!!!!! Disgusting practice!" }

[ { "label": "2", "score": 1 } ]

"2016-10-08T00:00:00"

{ "text_length": 753 }

{ "text": "They have fraudulently charged my card 8 times before I could cancel card. Can't get anyone at uber to talk to... email only. My personal opinion is it's a c/c scam company." }

[ { "label": "1", "score": 1 } ]

"2015-05-22T00:00:00"

{ "text_length": 173 }

{ "text": "My daughter used uber for the first time today. She was very happy with the lady that assisted her. Sweet as can be her name was Gail. I was initially worried about her using the service at first. Gail picked her up from a school activity and it was a pleasant experience fir my daughter." }

[ { "label": "5", "score": 1 } ]

"2016-07-28T00:00:00"

{ "text_length": 288 }

{ "text": "Unfair cancellation fees charged by Uber to customers. Uber is constantly harassing me with wrong cancellation fees for cabs which are getting booked far away from my pickup location where drivers refused to come. So I am charged fees for such situations." }

[ { "label": "1", "score": 1 } ]

"2018-10-22T00:00:00"

{ "text_length": 255 }

{ "text": "Uber is a big fraud . I live in Qatar and visited US where I booked uber on 31st May . I got update on 13 June that I have been charged 150 dollars for cleaning. I was with my colleague and it was only 4 minutes trip and no mess has happened They are big fraud . Big time fraud" }

[ { "label": "1", "score": 1 } ]

"2018-06-13T00:00:00"

{ "text_length": 278 }

{ "text": "My uber driver stole my money out of my account. 47 dollars. His name was Michael. License plate **. Be careful he will charge you extra. My ride came up to 7 dollars and they will make up things to take out money out of your account. Uber is very unprofessional." }

[ { "label": "1", "score": 1 } ]

"2017-07-29T00:00:00"

{ "text_length": 263 }

{ "text": "I use Uber in China, Australia, India and UK and have found them to be reasonable up until now. I took an Uber in Brisbane recently and the driver was terrible. My female companion complained to the driver about his erratic unsafe driving in general, his ignoring of the navigator, ignoring of directions. Uber driver, knowing he would get a one star rating, then complained about us both making 'racist' remarks. I have no idea of what nationality the driver was, it was not even on my radar. My companion sits on University Boards and other Government agencies and is listed in top women business leaders, I also am on similar boards, travel extensively through Asia, Europe and India, we both have no racist comments to make, but we are immediately, according to Uber, guilty. Uber suspends account without discussion with me and then after only sending condescending patronizing emails 'about their community' as they are now also the new warrior and standard setter of community political correctness and protector of multiculturalism, supposedly 'unblocks' my account but it will not work. Despite trying several times to contact them to resolve, emails are answered, one of our team will be in touch, still waiting. Uber's arrogance knows no bounds, they answer to no one but themselves, they are not only condescending in their attitude, they make public claims which they do not back up. As they have to answer to know one except their own falsely manufactured 'community' which standards are set by a mutli-national based on profits, not moral or a code of conduct that has checks and balances denying a process for right of reasonable reply nor natural justice to their passengers. Their complaint service is purposefully designed to avoid human contact so they can make their morally one sided incoherent biased judgement in complete isolation and then make unfounded derogatory unable to be replied to judgments that if I knew who it was I would complain to the HRC. As they have no responsibility to local authority nor reasonable codes of contact and conduct, do not expect a fair go from Uber and do your best to out them as a self serving corporate usurer of community standards for their own profit motive while making false claims against real people of high standing in real communities, expose them for the hypocrites they are._x000D_Similar opinion? Write a review!" }

[ { "label": "1", "score": 1 } ]

"2017-06-09T00:00:00"

{ "text_length": 2390 }

{ "text": "Even after Delhi case Driver misbehaved. He dropped me to a remote location in Gandhinagar at 5am. If with male customer they can do this then female should avoid Uber on odd hours as no crm is there to with you can connect. I reported my case to their team on mail but I don't think there was any appropriate action was taken." }

[ { "label": "1", "score": 1 } ]

"2015-04-14T00:00:00"

{ "text_length": 327 }

{ "text": "I feel I can depend on some other way to travel if I may need an emergency trip, or my car is at the shop. I think they charge a reasonable price. You can probably trust them more than public transportation, not only for safety but for comfort." }

[ { "label": "5", "score": 1 } ]

"2018-07-10T00:00:00"

{ "text_length": 244 }

{ "text": "I was a pretty loyal Uber customer until my last trip. I open the app and the only three options are 1) wheel chair accessible, 2) uber cab and 3) Spanish. 1) I 100% feel for all handicapped and accept that there are options for them. I think it's great. Should it be the first option? No. Should there be a setting on the app that says the car needs to be handicapped accessible? Yes. 2) Why on earth would I call a taxi when I'm particularly calling uber to AVOID taxis????? The cost of uber cab makes absolutely zero point in calling an uber. It's more expensive! 3) Why in the $#*! do we have a Spanish option when we are in an English speaking country? There wasn't an English option when I was in Croatia using Uber recently. Nor did I expect it. $#*! UBER I WILL NEVER USE IT AGAIN." }

[ { "label": "1", "score": 1 } ]

"2017-10-31T00:00:00"

{ "text_length": 790 }

{ "text": "Price gouging in NYC. Prices more than triple the fare on a winter day after a 30 inches snow blizzard." }

[ { "label": "1", "score": 1 } ]

"2016-01-25T00:00:00"

{ "text_length": 103 }

{ "text": "Uber drivers that I've dealt with have always been professional, safe drivers, and a pleasure to deal with. Their cars have always been clean, mostly newer models, and well-maintained. For the most part, the drivers get you in a short period time. However occasionally you might get a driver that suddenly realizes he doesn't want to take the call and you suddenly see on the map that he's going in a different direction. That could be frustrating when you're waiting for pick up, luckily, it has rarely happened. Overall, Uber is very good." }

[ { "label": "5", "score": 1 } ]

"2017-09-26T00:00:00"

{ "text_length": 541 }

{ "text": "Worst company to work for lets say you get a minimum fare in N.J. which is $5.60 Uber automatically takes a $1.60 for safe trip why they take this when your the driver providing the safe trip now where down to $4 then they take there 25% now we have a whopping $3 deduct your gas, car payments & insurance you might be left with $2 so your putting your car on the road and the only people making money is Uber, at your expense stay away go work in Burger King or Mc Donalds you will be financially better of." }

[ { "label": "4", "score": 1 } ]

"2016-03-05T00:00:00"

{ "text_length": 508 }

{ "text": "I used Uber for the first time in the Washington, DC area several months ago. My son who lives there showed me how to use the app; within just a few minutes, our ride arrived and we were safely back at our location. Waiting for public transit would have been over an hour transport time. The driver was very professional and nice." }

[ { "label": "5", "score": 1 } ]

"2017-09-15T00:00:00"

{ "text_length": 330 }