Datasets:

argilla

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uber-reviews

like 1

{ "text": "This service is a new means of transportation that is efficient and reliable but easy on your pocketbook. All this service needs is to also get involved in a new era of building cars that do not harm the environment." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 216 }

{ "text": "I had requested a pickup and app showed 3 minutes, then 6 minutes, then 7 minutes so I cancelled and decided to get the bus. While waiting at the bus stop about 5 blocks away, the driver called and said he was there. I told him I left but he asked me to wait for a couple of minutes. Despite the fact that the bus was only 5 blocks away, he couldn't find me. My dumb decision as I let two buses pass by and as the 3rd bus arrived, my driver pulled up and told me he found me because of the passenger in the car. The first thing was that the driver was new, ok no problem, but the car had the overwhelming smell of flowers that you couldn't breathe. Then he took me on a circuitous that resulted in me being trapped in downtown traffic the complete opposite of my direction. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 774 }

{ "text": "First off, the drivers are amazing. For one company to have so many positive and professional employees is amazing. However, I am certain that their awesomeness is not a result of the trickle down effect. I know this because, when it comes to Uber's corporate staff, customer service does not exist; literally! Their one flaw that I've observed in every driver is directly the daily of Uber executives. That flaw is poor GPS technology. Nearly every GPS app (including Waze and Lyft) is superior to Uber. This is a problem that would have been solved if the company had a customer service strategy and department worth mentioning." }

[ { "label": "2", "score": 1 } ]

{ "text_length": 630 }

{ "text": "I have attempted to set up Uber on my phone for a month now. It kept saying that my number was already registered. After multiple emails to the company explaining that I have not register my number and sending all the information they requested it never got resolved. It is a waste of time, useless customer service." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 316 }

{ "text": "I have had several recent issues with Uber. I requested an Uber in New Orleans and the driver never showed up. I followed the route and according to the driver they picked my husband and I up and dropped us off at our destination. This did NOT happen. We never received our ride but were charged for the ride nonetheless. When I contacted Uber about being charged but not receiving the ride they stated that the driver checked in and said the ride was given. We were left stranded and never received the ride." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 509 }

{ "text": "I used this once in America, I was advised to get the app which I did. 10 months later they have taken nearky £300 out my bank account.!!!. I'm. In touch with the fraud team now it's stress I can do without..." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 209 }

{ "text": "I requested a ride for Uber to the nail salon with a stop at Starbucks on the way for 11.59. I ended up having to cancel the stop and just go straight to the nail salon. When I checked my app, the price I was charged was 17.57. So I disputed it through chat which is apparently the only way to contact them and was told the charges were valid because I had made a change. So what y'all are telling me is by shortening the ride I increased my price by almost $6? I spoke to several different people about the issue half of which either called me the wrong or had the situation incorrectly. The end result being Uber simply ignoring my last 7 messages. I am absolutely floored by the way they treat their customers." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 713 }

{ "text": "Tonight at 1 am while coming back from phoenix market city i put my phone on charging and forgot to take it...i called the cab driver after 15 mins asking for the phone and he started giving random excuses....i called the police as well and plan to file an fir tomorrow morning...his name is manjunath and his number is *******422" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 330 }

{ "text": "I went out with the intent of getting an uber home. When I attempted to contact uber the app showed a 6.1 times the normal rate \"surge\" charge. This is ridiculous to pay and at that point I was trapped without a ride. Surge charges should not be allowed!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 254 }

{ "text": "We're driving on White School Rd Sevierville 2:30, 4/8/19. Driver whipped around us splashing puddles of water everywhere. He was speeding. It was raining, and it was downright scary. A School bus was en route and this road has many curves. The UBER driver was unsafe and a danger to us, school children and everyone else on the road. I found it disturbing that nobody from UBER can be reached by phone, text or email. I think there is enough detail in my review. People need to be able to CONTACT CUSTOMER SERVICE REPS. I tried and got redirected to everything but the tooth fairy... TRY CALLING UBER TO REPORT A COMPLAINT FOLKS... Let me know what website you're redirected to." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 679 }

{ "text": "I recently moved to Orlando and my car ended up the shop shortly after. I decided to try Uber to get back and forth to work. I really like the app and how you can see where the driver is so I know when to leave out my apartment and meet them. But prior to my order I added two credit cards to my Uber account. One is a bank debit card the other is a prepaid debit card, both with VISA logos. Uber defaulted to the bank card for payment. However, I wanted to use the prepaid debit card but for some reason it wouldn't switch. My bank card didn't have the funds for the trip but it allowed the pre-authorization." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 610 }

{ "text": "Driver Gurvinder ( car Tata Indica phone number *******861)in Chandigarh charged me Rs 401.51 instead of Rs 74.27.I entered the correct location and I was following the GPS till the drop off. And I was wondering how the driver changed the location because it was correct till he dropped me off. driver somehow changed it after that and charged me extra. This isn't fair- please check driver's phone or how he did it. And he didn't show me that he completed the trip and Once I got out of the car he did something on his phone. Same time I thought that something was wrong . now I can't trust Uber at all._x000D_They charged me four times the fare I was supposed to pay and they didn't even confirmed me .I was shocked to see the email of 401Rs._x000D_That's ridiculous. I have been doing lot of Uber rides but now onwards I want to tell everyone to keep a check on uber drivers in India._x000D_This is very bad experience from uber. I thought Uber drivers were honest - didn't expect this at all." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 996 }

{ "text": "Regardless of what Uber says... they could care less about driver earnings, they are just interested in signing up new drivers. Last Saturday night, in Ocean City Maryland... a coastal town which runs about 7 miles long had 11 drivers. That is one for every 2000 feet of roadway. That is nothing but total BS. About every three days I get a message from Uber offering a $350 bonus if I refer a new driver and they make 50 trips. Hey Uber... how about concentrating on the drivers you have and making your driver app work?" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 521 }

{ "text": "I was delivering Uber Eats to a client and the client called me a **. Then the client called Uber and lied and said that I had a gun. Uber shut me off and said they were investigating. They didn't allow me to make income through Uber for over 4 days which seriously jeopardizes my living. I am taking legal action, have cut my income when I have done nothing wrong. There is nothing to substantiate their decision except what the client said which was a lie. I have very high evaluations from clients and they have not taken that into consideration. Drive with Lyft and not Uber." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 579 }

{ "text": "Called uber xl. Got exact time and location. We were at Renaissance Hotel in Raleigh. Driver texts and says he is at our location, which is is not. He says he will be at our location in 2 minutes. I watch his (lack of) movement. Finally I cancel when he faiks to arrives. Then I am charged $5 for canceling. I am canceling uber" }

[ { "label": "3", "score": 1 } ]

{ "text_length": 327 }

{ "text": "I ordered food, and it was supposed to be delivered at 6:55pm. At 7:10 the driver, Tariq, contacted me that he could not found my address (5 min from the restaurant), already on Uber website. I gave him some instructions on how to find it, and he told me I gave the wrong address. Another 10 min and he call again that he was lost. When I try to help him, he told me that he could not waste any more time on my order, because he was losing money every minute. He told me that he was canceling my order. I called the restaurant, reorder the food, and went there to pick up. I was parking on the restaurant when the Uber driver calls again, at 6:40, telling me he was in front my house and I wasn't there to receive my order. I lost it. I told him to feed the food to his dear mother and leave me alone. What a bad experience. I will never order from Uber again." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 860 }

{ "text": "UBER IS THEE MOST RAGGEDLY OPERATED COMPANY IN EXISTENCE. IT SHOULDNT EVEN BE IN ARIZONA IF THEYRE GOING TO RUN IT THE WAY THEY DO HERE IN PHX, THE ONLY FARES MY SO EVER, EVER GETS ARE JERKOFFS TRAVELING 2 FT DOWN THE STREET WHO BABBLE \"O IM JUST GOING DOWN THE STREET FOR SMOKES\", AS IF THEY DONT WANT TO BE AN INCONVENIENCE BY GOING FURTHER WHILE THE WHOLE TIME NOT TAKING INTO CONSIDERATION THAT STUPID 2 FT TRIP IS ONLY COSTING $3-$4 OF WHICH BS UBER TAKES ALMOST MORE THAN HALF OF, LEAVING A STARVING DRIVER W/ A BS $1.50 FARE & A BS CUSTOMER TOO LAZY TO WALK THEIR ÀSSES UP THE BLOCK TO GET THEIR SMOKES. THIS BS CAN CARRY ON ALL DAY, W/ SOME FARES BEING 5-10 MILES AWAY GETTING PICKED BY A DRIVER WHO WASTED $5-$8 WORTH OF GAS, JUST TO GET CANCELED ON WHEN THEY GET THAT FAR? ALL BECAUSE OF ANOTHER UBER DRIVER WHO WAS CLOSER, DIDN'T WANT IT? THE FÛCK IS THIS BS UBER DOING TO PEOPLE? ITS DRIVERS? IMAGINE GOING OUT TO DRIVE, YOU'RE PROFESSIONAL, INTELLIGENT, EASY GOING, COURTEOUS, GETTING NOTHING BUT JERKOFFS GOING 2 FT DOWN THE STREET EVERY HLF HR OR SO, BEING CALLED BY SOME ÀSS CLOWN WHOS 2 CITIES AWAY JUST TO GET ATTITUDE OR WORSE CANCELED & YOU JUST WASTED $50-$60 IN GAS FOR A DAY, ONLY TO BE ABLE TO MAKE ENOUGH TO PUT GAS BACK IN TO PICK UP MORE JERKOFFS? WHO THREATEN YOU? WASTE YOUR PRECIOUS MONEY & TIME? UBER IS THE ULTIMATE LIBERAL, PÛSSY, HERES-OUR-$-DONT-HURT-US COMPANY RUN BY THEE MOST ASININE, WIMPY, EDUCATED-BY-COMMON-CORE-MATH ÀSSCLOWNS EVER TO BE CONCIEVED. THEIR BS UBER GAS CARD? THIS COMPANY ABUSES IT & FÛCKS IT UP FOR THE CUSTOMER WHO USES IT FOR GAS IN THEIR CAR. UBER TAKES OUT WAAAY MORE THAN THEYRE ALLOWED TO FROM IT, BEING LIKE THE BS CUSTOMER ONLY GOING 2 FT DOWN THE STREET BY TAKING OUT $50 IF YOU SPEND LESS THAN THAT & THE BS INCENTIVES LIKE \"PICK UP 400 FARES THIS WEEKEND GET A $1,000!\" IS ONLY FOR THOSE WHO HAVE ANOTHER P/T 10-15 HR A WEEK JOB, NOT RELYING ON THEIR BS GAS CARD, & DOESNT MIND THE ABUSE. TO UBER, EVERYONE ELSE CAN GET FÜCKED. THE UBER HERE IN AZ BARELY PAYS BACK THE $ ITS ALWAYS SOMEHOW STEALING FROM THE DRIVERS & WHEN THEY DO ITS WEEKS AFTER THEY STEAL IT. IM TELLING YOU, DONT WORK FOR UBER IF YOURE DESPERATE ID RECOMMEND WORKING WALMART WHICH I HATE JUST AS MUCH OVER UBER, BECAUSE GETTING LOCKED OUT FOR 10 MINUTES WITHIN AN HR FOR CANCELING TOO MANY FARES THAT ARE OUT OF YOUR WAY WHEN YOU ONLY HAVE ENOUGH GAS TO STAY IN YOUR CUSTOMER-LESS SPOT, FORCING YOU TO WASTE EVEN MORE TIME SO YOU CANT MAKE $, YOU WILL WANT TO QUIT & KILL UBER. MY SO GOES THROUGH THIS HERE IN PHX, AZ EVERY.FÛCKING.DAY. _x000D_UBER ONLY WANTS $._x000D_DOESNT CARE FOR SHÏT._x000D_$#*!.UBER." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 2645 }

{ "text": "I drove for Uber for about two weeks, and it went ok, wasn't making much though. Anyway long story short I am a smoker, and I guess (not knowing it) my clothes had some smoke smell on them, and some people complained about it, so Uber up out of nowhere sends me an email saying I'm fired, I had no idea at the time why, so trying to talk to any kind of intelligent life in the company I finally found out why, but they gave me ABSOLUTELY no warning at all! They never mentioned any complaints until they fired me, and all they do in response is send a pre-typed email to any problems you have. Absolute waste of time, don't ever try this company." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 646 }

{ "text": "I was making more than $100 up to $200 per day averaging $17.50 fare each trip and 3.2 stars out if 5 when my logins were rejected as druver account not activated. I had no customer arguements or complaints except for a support email from somebody named Eric who said that based on past ratings Uber no longer will use me as a contractor. The email time stamp looked ficticious as is read 13:45 when it actally was sent at 15:45 or 3:45Pm. At 6:30pm the email completely vanished from my Imap email on both devices i had used. You will run out of data if you dint have an unlimited plan. There was so much construction that the Uber app sent me up to four miles further several times. At the same tume Uber's sever started having SERIOUS issues making their site likely under attack. Will i get my job back? Uber has NO PHONE SUPPORT WHATSOEVER. There us very turse limited message and the email support goes to different desks to someone other than the source of the problem. This on Friday the weekend of summerfest in milwaukee._x000D_Life's not always fair but management by big business of local traffic matters is a failed experiment and should go back to communist societies that rob the priductive and hide the resulting windfall profit to the corrupted manager types who only grease the sqeeky wheeks." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1319 }

{ "text": "I just completed my first Uber ride and it was great. The service was excellent and I ended up paying nothing for an airport ride that would normally charge me $50+. If you haven't done so, do try it out and you can get first one on Uber with promotion code jeffh3906ue" }

[ { "label": "3", "score": 1 } ]

{ "text_length": 269 }

{ "text": "If you are thinking of making extra money with UBER, think again! It is impossible to contact them, no phone, no direct email. I drove a rider; Uber's app is difficult to navigate, it didn't register and afterwards they said the rider canceled!! So even though I did pick up and deliver, I did it for NOTHING!! Now who can I complain to?" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 337 }

{ "text": "My experience with drivers is good in general. My issue is with Uber as a company. I won a certain number of rides with Uber ($25 off of a number of rides). I was able to use it up to a certain point. All of a sudden, Uber posted a different promotion on my account. This prevented me from using my original promotion (the way it works the last promo added is used first). I complained and after days and days of going back and forth with emails, I was able to use my promo again. Then, suddenly they changed the expiration date of the promotion. Now it expired on 1/2/18 instead of 4/30/18 as originally stated." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 612 }

{ "text": "My upfront price was $44.56 last night when I got out of the car at my destination. I woke up this morning to at price of $71.71. I did not authorize that amount. I wish to be refunded, and to have my account closed. I will not tolerate shenanigans. I will also write a review about this incident, and I will look for a class action law suite against Uber._x000D_Thank you in advance,_x000D_Broadway Photographer James T. Rainey" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 428 }

{ "text": "After a night out got a taxi through uber at normal rate twice and both times said on route but then cancelled the pick up for no reason? Then the price surge occurred and we were picked up and dropped off meaning a £25-30 dare then became over £60 customer support not existant uber is dreadful company to deal with" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 316 }

{ "text": "After my credit card info was stolen and charged via Uber, fortunately the amount was refunded. But my nightmare didnt stop there. Soon I found my Uber account was inaccessible and they replied that I need to email them the scanned copies of my government ID and credit card. I told them that would expose me to bigger risk and willing to meet their local employee if necessary. They sent me this \"I've reviewed your account. It appears that your account has been suspended for activity that violates our Terms and Conditions and will be unavailable for you to use until further notice. We will let you know if we will consider lifting the suspension.\" Do I smell some sabotage there? I violated T&C because I am trying to protect myself not sending my credit card?" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 765 }

{ "text": "I took an uber ride today, and accidentally left my phone inside the car. Thank God that the taxi driver is honest enough to return it. There are still a lot of honest drivers out there! Thank you Mr **. God bless you!" }

[ { "label": "5", "score": 1 } ]

{ "text_length": 218 }

{ "text": "This company should be out of business... I returned to Uber after 1 1/2 years just to make a little money to pay a bill. I drover March 9 and 10 for about a 1 each day. I made $68.27. I needed the money fast to pay a bill on Monday March 11, I tried to cash out and they stop me from cashing out... They kept saying something was wrong with my bank information... How can that be when I've had the same bank information for over 5 years and the same as when I drove for them a year and a half ago." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 498 }

{ "text": "As a new sign up, I was advised that once I complete 60 rides I will be given an additional $350 dollars as a bonus. This was not the case. Apparently the agent explaining the details missed to clarify that $350 dollars are guaranteed for the first 60 rides. In other words, if the total for the rides do not add up to $350 dollars, they will pay the difference." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 362 }

{ "text": "Worst experience of contacting Uber customer care. I left a sunglass and called within minutes of dropping, however they failed to connect the driver immediately and later sends an email saying they didnot find anything. This is ridiculous and highly unethical." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 261 }

{ "text": "Worst uber experience ever. The driver got on the freeway the wrong way going downtown when I needed to go uptown - didn't even realize his mistake. I was yelling at him to get off the freeway and 30 blocks out of the way he finally got off. And then I told him to stop the meter so he did, and then restarted it at that location. Ummmm excuse me, why should I be paying for 30 blocks OUT OF THE WAY. I just paid 30 extra blocks just to get back to where we started. And then I got charged for BOTH of those mistakes. In addition, when he finally got on the right freeway I had to direct his every step bc he wasn't paying attention and was on the verge of missing every freeway exit. The worst part - uber only refunded me the 8 dollars in the wrong direction and not for the extra 30 blocks back to my starting point. Horrible customer service uber. I shouldn't have to pay to get back to my starting point. I was so mad I took a taxi home instead of my usual uber." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 967 }

{ "text": "I received a promo code from an event I was attending for $10 off the Uber, but instead the app would only apply the pre-existing 40% off the next 10 ride promo that was already activated previously in the app. I contacted customer support through the app to rectify and refund the difference of $5.13. Each time they replied with a scripted email that stated the last promo code added is the first to be applied and they cannot switch the order they are applied. First, their statement was incorrect because the app did not work as they explained and when I stated this they sent the same scripted response to me. This is deceptive practices and their refusal to fix over $5.13 is ridiculous." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 693 }

{ "text": "They found me just fine. Only had one time where they couldn't find me, but someone else found me. And I got home just fine. And he waited until I got inside. He made me feel very comfortable." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 192 }

{ "text": "I have been driving for Uber for almost 4 months and never had any issues till recently. I received a rider's request, as we can only see the destination until we start the trip, I get to the pick-up location to find out that the trip is an 8 hours trip almost 9 hours which was from Iowa to Ohio. That wasn't a problem because I needed the money. I started the trip, drove to the destination and completed the trip with 5 stars. Right after completing the rating the app logs me off, suggesting that I get back to my home location for me to be able to go back online. The app froze and there was nothing else I could do in it. The red message suggesting that I go back to my home location was the only thing I could read. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 723 }

{ "text": "Oct 20th ride from Milwaukee Airport to downtown which normally takes 15 minutes and did take that time again. Driver wrote down 25 minutes and charged me $61.00. It was my first and last ride with Uber. Driver lied and scammed me. You cannot get Uber by phone and neither can my credit card company. Their help does not work well and I got no answer. You can't get in touch with this bad business." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 398 }

{ "text": "the drivers around nyc are awesome !! the service of the app is very decent but still its not the perfect app out there..." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 122 }

{ "text": "I am uber driver uber just think about own company no support drivers plz think about then start uber its bull $#*! company" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 123 }

{ "text": "I used Uber last weekend for the first time and both my drivers were amazing. I felt very comfortable and safe. Found the experience very good." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 143 }

{ "text": "This is a warning to anyone that uses Uber. On October 9, 2015 I used UberX to take me approximately 10 miles, downtown to the auto dealership on Howe Ave, to pick up my car from a scheduled service. My office is located on J street with ample parking in front. I put my pick up location in accurately, and saw on the Uber app that a car was 5 minutes away. I waited on the curb for the next 15 minutes, at which point I sent a text message to the driver. He never replied and cancelled the pickup shortly after. I was notified another driver would be at my location in 5 minutes." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 580 }

{ "text": "I use the service at least 5 days per week and generally get excellent service. And when there has been an issue the Co. has made thing right. My only complaint is that it is difficult to communicate with them, especially if it is a complaint not listed on the frequently asked questions" }

[ { "label": "5", "score": 1 } ]

{ "text_length": 287 }

{ "text": "Using UBER was a pleasant surprise and I love the fact that they are available on short notice. The prices are much more affordable than the taxi cabs I was using prior to UBER and fare payment via credit card is great. They offer and deliver good service which I felt was safe and everything already in the system and no need to pull out anything. I also tried UBER as driver for several months... It was fun! I only had one incident that caused me concern after calling UBER and confirming a ride. Between 11:00-11:30 pm close to a price surge time, I was switched to several different driver confirmations which caused a 45-minute wait and that night I finally called a cab." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 677 }

{ "text": "In many occasions almost daily bases Uber has underpay. Misentered time and mileage. Of course I have done my best to adjust the correct payment or close to compromising amount, but costing me spending long times to get corrections. This has become a common practice by Uber. I wonder if all drivers have such time or knowledge to claim their fair amount. Repetition of this practice is so often that I would like the authorities look into the matter to protect the drivers who don't realize or have no means." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 509 }

{ "text": "Uber's instructions for a ride are deficient. There is no destination bar under the pickup bar. There are no instructions how to cancel a ride. There is NO PHONE Contact info. How can you order if there is no way to insert the address of your destination. I want to cancel this whole arrangement but there is no way to do that. Do not charge my credit card. When I am able I will appear at your headquarters in Boston in person. I the meantime I will relay my experience to Cambridge MA authorities. _x000D_Barbara Anthony, former Undersecretary of Consumer Affairs - MA" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 579 }

{ "text": "I was a frequent Uber customer, however after today I am so disgusted and disappointed to say the least with Uber. Long story short I typically take an Uber with my daughter when I am running late. Typically the ride is only 8.50 on average when it is raining the price goes up to about $12.50 as expected. I took an Uber this morning and I had a small spill of my coffee in the rubber carpet floor. I immediately told the driver and apologized as I was trying to put a seat belt in my daughter. He passed me one napkin and I tried to wipe it as best as possible." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 563 }

{ "text": "I take pride in driving, that is why I am quitting today. During drive time I may pick up a lawyer, a wink, a prostitute or kids that need a diaper change or a random person who doesn't bath. My cars are cleaned 5 times a day and I carry spray. So for a guest in my car to say I need deodorizer that's rude. If I am driving through a green light and it turns yellow one cannot stop in the middle of the street. There is a reason a passenger doesn't have a car. Uber never asks the driver about the passenger reports, so I am quitting. I will never give one of these passengers a ride anywhere in my car. Uber cheats drivers daily, they only hire Asian customer service reps, and the guy who works at the San Bernardino green light is a huge ** who wears a sweater and basketball shorts. If you do not drive 12 hours the dispatch punishes drivers with 2.00 fares for up to six hours. That's why they are being sued for unfair practices." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 935 }

{ "text": "It's a great service. It's fast and reasonable price. I always use this service although I have a car and can drive but Uber is easier than finding parking. I always recommend it to my friends. I thank you for the service Uber provided us all the time." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 252 }

{ "text": "Same thing asLyft. First ride is supposed to be discounted and it wouldn't work. At least with Lucy you can talk to somebody" }

[ { "label": "2", "score": 1 } ]

{ "text_length": 124 }

{ "text": "The driver has submitted a claim for $150 through the app. After calling him through the Lost Item option on the app and confronting him about it, he claims he has no idea what I'm talking about and that he's \"too busy\" for this. His claims are false and fraudulent, and I will NOT be held liable for a fraudulent scam. I will be reporting this company and your driver to the police for fraud. I will also report you to the Better Business Bureau and raise hell on any and every social media site known to mankind. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 515 }

{ "text": "I've been driving for Uber in the Midwest for eight months. My average hourly income after gas is about $7/hr. On short trips, Uber takes about 50 percent of the fare. In my city, that means I pocket $2.35 a ride. The fifty percent comes from $1.80 Safe Ride charge and then 20% of what remains. You can expect 2-3 trips an hour. Longer trips are more profitable percentage wise, but not much. During surge pricing 3X and up you can do ok, but surge times are limited and you can only expect a few surge rides a night. Last night was very average for me. Six hours, 100 miles, $40. Two surge rides, but only 1.8X. I'm sure some of the larger markets are better, longer average trips, more surge, etc, but not really worth the time in a city smaller than Dallas, Houston, etc. The Uber concept is great for riders, drivers and mostly Uber. I really enjoy driving for them. I put this out there so any prospective driver knows what to expect. I'm sure over time as Uber finds it harder and harder to find drivers that the compensation schedule will change. Until then I'll just Uber around for beer money and call it good." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1132 }

{ "text": "I've been using Uber for years with no issue. About 6 months ago I started receiving an error message saying 'something went wrong' and could get past the ride search without this error. I contacted customer service via their website form (since you can't email or call anyone to explain your situation). Uber support could not figure out the issue. After 3 weeks of back and forth with the support staff, I had them delete my account and was told I could sign-up with the same email after 30 days. I've since downloaded the app again and cannot sign up using my email or phone number as Uber says it is already in use." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 619 }

{ "text": "I tried to log in to Uber. I have only one email address and always use the same password for low level security websites like this. I got an error message. That was two weeks ago. I have tried to contact Uber on multiple occasions. First I had to go to google to find their phone number! Then after hours of trying to get someone on the line I finally got a human. He answered everything but my questions and after 20 minutes finally confessed he could not help me reset my password. Said I had to write an email to support@uber.com." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 534 }

{ "text": "I suddenly became very ill at work. I usually take the bus home, but was too ill to do that. I got on my phone and saw that many Uber vehicles were already circling my block at work, so a vehicle arrived promptly, before I could even come down on the elevator. The driver was a woman who was a previous healthcare worker, and she assured me that I could relax, and not to worry. If I got sick she could take care of me. Talk about customer service! She was so kind, I immediately felt better." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 492 }

{ "text": "Uber has several problems that make it a poor experience for consumers IMHO based on my own experiences:1) Their drivers are not well-trained or carefully selected. As a result, some drivers don't know where they are going and are just bad drivers who would never be hired by a taxi company (which in my book is pretty bad). So your trip could take twice as long as it should, which means if you're late it's very hard to depend on Uber. 2) It costs a lot. Some fares depending on how slow your driver is could be twice as much as normal cab. They also use \"surge pricing\" which can increase the price of your fare. 3) Uber customer service has a bad attitude. Sort of like \"you're wrong, this is why we're right\". I'm not saying their customer service is worse than cab companies, but I am saying my experience with Uber customer service was poor. So in summation, Uber is a good idea, poorly executed. I'd try one of the other cab hailing apps in your city (Flywheel, Instacab, etc.) because you're likely to save money and have a better driver." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1048 }

{ "text": "I have been using Uber religiously for 2-3 months now. Everyone had bad things to say about not trusting them, but because I had mostly good experiencing I defended them, UNTIL! They started to charge you however they feel, the app says if you cancel 5 mins after you've requested, you get charged, fair enough! But I have requested and wasn't happy with my wait time and cancelled within seconds and was charged. On 3 occasions this happened, fortunately they credit back my account. Once, a driver cancelled on me because he PREFERRED a trip to downtown Toronto, I got charged for that. They refunded it too after I disputed it." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 630 }

{ "text": "Earlier for pool pickups stop were either 2 mins walking or if driver happen to cross my location then it gives option to not to walk. BUT NOW the pickups and drop offs are on different street, it's so far, it says 10 to 12 mins walking, I am seriously what's the point of taking cabs if we have to walk like taking any bus. Moreover Uber has increased its charges and also not giving any promotion offers, earlier I used to get 50% off but no - either no promotion or 30% off which actually brings back to earlier price thereby not helping in any way." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 552 }

{ "text": "I drive for uber in Orlando. My car is always clean, safe and I received a lot of great feedback from passengers. I driven all over Orlando many times very late at night only for uber to keep all my earning and display that I owe them. I've had to spend for a lot of gas and tolls, new breaks, tires, deep cleaning because of messes made by some passengers and when I ask where are my earnings I get a bs response. It's as if I been doing favors for people driving them around all for nothing. I'm going to find out who I can talk to so I can file suit again uber" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 564 }

{ "text": "I will never use Uber again. I submitted a complaint and received a $5 credit, before even hearing what my problem was. So I sent this: \"I received an email yesterday regarding this and it said I received a $5 credit. I would like more than that and most importantly I would like confirmation someone looked into this man's license. I would never want someone to go through what my friends and I went through, while trying to be safe and responsible. I have also not told anyone about how horrible this guy was and how many times I felt like my life was at risk." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 562 }

{ "text": "I booked a ride the night before for 5:30am . The driver called at 5:30am and asked me to get another driver, \"You are too far away\". There was no other driver so I missed my airport bus and had to take Uber to the airport 30 minutes later. Cost me an extra $45 which Uber refused to pay._x000D_This is my first disappoint with Uber." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 334 }

{ "text": "On the evening of 5th April 2016 I called for an Uber car to take me from Dallas/Fort Worth airport to the west side of Fort Worth. I had just come in on a flight from California. Betty showed up in a white Mitsubishi Gallant. She lives in Irving and works the mid-cities area. We traveled to my destination and had pleasant and polite conversation on the way. I sat in the front of the car. Soon after the ride was complete I was informed that my ride was $46.43 which was reasonable for the distance traveled. The next day I received a tag on fee of $200 to cover clean-up of vomit on the front seat of the car. I checked on Google to find that the vomit scam is alive and well and apparently 'Uber Betty' is using this to screw her passengers and boost her income. I was emailed bogus pictures of my vomit." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 809 }

{ "text": "Uber is helpful to get around as we do not live near a city bus. We can open the app and see how long a ride will take. This helps the teens and seniors in our family when I am at work. It is competitive and cheaper than a taxi." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 228 }

{ "text": "I signed up for Uber last night to check rates for travel from my hotel to a concert I'm going to next month. When I went into the app this morning, Uber had cancelled my account for supposed terms of service violation. I have only created the account and no rides even made yet, so how can I violate TOS???" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 307 }

{ "text": "Uber charges me twice every time I request it, it charges me immediately after the end of the trip and it deducts money from my account again a few days later. I've lost so much money because of this and I'm not happy at all." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 225 }

{ "text": "I rate Uber lower since they added per minute charges. Their appeal came from the flat fee which set them apart from taxis' services. Additionally there is no way to get a specific driver if you like riding with them." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 217 }

{ "text": "I want to start off by saying I will never use uber again ! First off every time I take a trip I know the rate is a certain price doesn't matter that I go home at a certain time of the day I know it has always been this price I been riding this specific route for some time but today took that same trip & literally price said the same thing & so the price is between 15 to 16 bucks & so literally get in the uber of course & literally was having problems with the app cause there always some problem with there app & got home to my place to look & see that I was charged 37 for my ride when I was charged wrong for like the 4th or 5th time before it has happened they reversed it now they could not reverse it so in short screwed me over & now they are talking about they said I went past my location when I didn't so now I'm letting everyone know do not use uber because they are disrespectful & will not reverse me for money" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 927 }

{ "text": "Uber allow only drivers who been approved thru their background check and follow all community guidelines which allows passengers to be feel free with ride Uber partnerships so both drivers and passengers comfortably taking care their business." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 244 }

{ "text": "Customer service sucks. You make a complaint against a driver & nothing happens. They work on a star rating but after complaints stars remain the same. I only use Uber because it's cheaper than taxi. Also communicating with driver is difficult because English is not their native tongue. As for the app they use to travel needs some serious looking at. It takes the long way home." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 380 }

{ "text": "I book cabs through Uber app a lot many times. Some experiences was good some was bad but my recent experience with Uber was just nuisance. I have to take my sister to the hospital as she was not feeling well in the evening, so I booked a cab via uber. The distance was hardly 3-5 km from my pick up location to my destination. First it took 10-15 mins to connect me with one driver when my pick up point is very near to the main highway (less than even 1 km). And 10 around cabs are always available in this area. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 515 }

{ "text": "I use both Uber and Lyft occasionally and have found both services very convenient. However I think Lyft does a better job of screening their drivers. A recent ride with Robert on 2/16/16 started out fine then he aggressively began to proselytize and ask me if I would accept Jesus Christ as my personal savior. I was trapped for the ride and he was on the freeway speeding and weaving on the road. I began to pray that's for sure! I let him talk so I could get home and have him drop me off a block away from my house. Never again for Uber!!" }

[ { "label": "3", "score": 1 } ]

{ "text_length": 542 }

{ "text": "I left my cell phone in an Uber and I was unable to contact the driver because of it. Uber customer was terrible and kept telling to call the driver. Eventually, I changed the phone number associated with my Uber account so I could log in and call the driver but there was no phone number or option to call him... The APP told me to input the number. I explained this to customer service and they responded, \"Sorry you lost something, the best thing to do is to call your driver.\" REALLY? Same answer 3 times." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 509 }

{ "text": "Driver on the app was driving around in circles for 25 minutes... while I was calling him and text him once with the name of the place to pick up so he'd know what to look for. No answer from the text or multiple phone calls. When you try to contact Uber, it's no point. The website has no contact info for the company. Will NEVER use Uber. This is unacceptable!!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 364 }

{ "text": "A request for a UBER driver roughly on Feb 6th 2016 to pick me up at Wal-mart. According to the driver it would take her about 10 minutes to arrive at my location. When she didn't show, I called her for her ETA. She asked if I was in LA Mirada which was about 20 minutes away. I was in Stanton. Then she said that she had another pickup and had to cancel mine. On Feb 8 UBER took out $5.00 from my checking account saying it was for a no show... For a no show? How can it be a no show when the driver never showed. I called UBER and told them about it and they reimbursed the $5.00 but then on the same day took out the $5.00 again. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 633 }

{ "text": "I don't like taxi, but I trust only this company. The price is ok and their drivers are always polite." }

[ { "label": "4", "score": 1 } ]

{ "text_length": 102 }

{ "text": "I waited at the same spot at the airport. Car was 7 minutes away. I waited for 15 minutes until the car arrived. Yet Uber charged me waiting time!! The charge was very small but this is a question of principle and honesty. Is this due to improper reporting by driver and if so how can I correct this erroneous reporting. If it is Uber making a mistake how can I get this corrected? It is very difficult to contact Uber about customer issues. I have been an avid Uber rider but from now on I will look for other options." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 519 }

{ "text": "I used to be so happy with Uber until I got a ** driver who decided to scam me by taking a massive detour for some extra bucks even though he was aware at what time my flight was leaving. I was in the car with my baby girl in the car seat trapped on this traffic jammed highway asking him to please stay on route because I needed to catch my plane. Him giving me one ** story after another and keeps driving . By massive detour I mean a ride that usually even with heavy traffic takes an hour max. With his scheme it took me 2,5 hours." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 535 }

{ "text": "I have had multiple experiences with the driver canceling and since it was over 15-20 mins I WAS CHARGED A FEE. Seriously? The driver cancels and I have to pay a fee???? Then when I messaged Uber they gave me an Uber credit? I don't use Uber often enough for a credit. I paid with debit card and wanted a refund on my debit card. It's very irritating. When I contact customer service about it they apologize and do nothing. Worthless! I will stick with Lyft." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 458 }

{ "text": "They own their cars. They are clean and don't smell. They are motivated and speak to us as punters as opposed to taxi drivers who often smell and don't give a jot and often try and cheat by driving the wrong routes to bump up the fare. The taxis are also sometimes wrecks in need of repair or replacement." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 305 }

{ "text": "Why ask me to select photos of cars to prove that I am not a bot if I can only ever be talking to one on Uber's end? I switched carriers and got a new phone with a new number, which rendered me unable to sign into Uber, because I had no access to the previous phone number for verification codes. I learned there is only one way to reach out to Uber in such situation, through one email link on their website. I was not able to call them as they have made themselves unavailable to that for riders and I could not initiate a chat session with their support because I could not sign in at all, whether the app or the website." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 624 }

{ "text": "Used Uber when we were attending a wedding in CA and they were prompt and the driver was good. Driving on CA highways can be stressful but the driver knew where he was going." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 174 }

{ "text": "Liars, cheats and thieves. They treat employees so badly and constantly make mistakes with payments. Not surprisingly, the mistakes are ALWAYS in Uber's favor. Did I mention they are liars, cheats and thieves." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 209 }

{ "text": "I don't believe there is any way to contact Uber anymore._x000D_Even their emergency number is a recording telling you to dial 911 or review the help section in their AP.I put a very wonderful women in an Uber last night to drive her from Orange County to L.A. The driver (despite her wedding ring) put he moves on her the entire trip._x000D_He kept harassing her for her phone number. But he didn't stop with just that. He kept touching her, rubbing his hand on her leg. She clung to her backpack praying she would get home safe.She is happily married with a child. She does not invite advancements from men in any way. She is a Pediatrician visiting L.A, to study advancements in child heart surgery so she can return to her county to help save children.She was able to send a message through the \"Uber Ap\" about the incident. She got an \"auto response\" stating that the incident will be looked into.I have searched for \"any way\" \"I\" could contact Uber (I have an account) I've tried everything. There is no way I can contact Uber._x000D_So, Yisak - Honda Civic 8APD979 is still picking up rides. I \"hope\" the worst he does is \"groping\". Uber does not take safety seriously and I just pray no one gets hurt from this predatory driver." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1236 }

{ "text": "No action is being taken on tricky deceitful drivers sucking the passengers" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 75 }

{ "text": "Cincinnati Uber was horrrble. I don't ever want to Ubet in Cincinnati" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 69 }

{ "text": "After reading reviews by other disgruntled customers, I can see that my experience is unfortunately normal. _x000D_I arrived at Manchester, UK airport around 10:30 pm and used the app to contact a driver. The app showed the driver was 3-5 minutes away but I waited 20 minutes before receiving a message that the ride was cancelled. Part of the problem was the waiting area was not clearly indicated and local police were not allowing cars to park so it wasn't easy to be met. However, I didn't receive a call and when I tried calling I didn't get an answer. _x000D_I didn't give up and tried twice more since by midnight there were fewer cars but it didn't help. On one of the ride requests I cancelled within 5 minutes. Now back at home I see that Uber charged me $5 US for each cancelled ride, even the one I legitimately cancelled._x000D_I'm glad there's a forum like this to lodge a complaint but would prefer the message reached a wider audience since I now have read that Uber was given an F by the Better Business Bureau. The public should know they are scam artists !" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 1075 }

{ "text": "Living in a new area where public transportation is limited, this service is a life saver. I don't own a car and previously lived in a more urban area where I could walk to most places. I can pull out my phone and usually get an Uber in less than 6 minutes." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 257 }

{ "text": "I have booker Uber go cab through Uber application, from my place to Bangalore railway station platform 8. Cab came at expected time around 6pm but later driver stopped the car and he asked us to get down from the car without cancelling the cab. We have to catch the train at 8:00pm. But because of this we missed our train. Uber doesn't have any valid contact number so that we can reach out to them. I have prove of that trip that driver didn't cancelled the cab until 9:30." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 476 }

{ "text": "Well I have been driving for Uber for 1 week and if there is one thing I learnt is how cheap people really are. The worst invention in taxi service history has to be this Uber pool thing. Everyone and their mother picks Uber pool because it's cheaper than Uber X but refuse to want to deal with other passengers in the Uber vehicle. So not only do I lose money with Uber pool but I get to deal with people that don't comprehend what Uber pool is. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 447 }

{ "text": "My wife and I took a train to NYC and when we got to the street a driver asked if we needed a Taxi which we said yes. When we got to his car we saw it was a SUV. I asked if he was an UBER driver and he said yes. I asked him to take us to the cruise ship terminal which was approx. 2 miles away. When we arrived he said that it would be $60.00 Yes $60.00. We were very disappointed because he did not give us a price to our destination. When the cruise was over we ended up taking a TAXI back to Penn center which we were charged $10.00. This was a bad experience for us and NYC should have better control of UBER drivers. I thought they were supposed to be in line with the Taxis. UBER just got their first and last trip from us." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 729 }

{ "text": "I lost my phone in the Uber last night. Attached to the phone was my credit card with a large limit on it. We panicked and cancelled the card. The next morning we called the Uber hotline and they had the driver call us. The driver searched the car and found the phone and the credit card. He drove 30 miles to return it to us. His name was Felipe and he drives in Ft. Myers Beach, FL. We were so impressed with his efforts to find the phone and to return it to us. He even questioned us to be sure we were the folks who ordered the Uber so he didn't give the phone to the wrong people. So wonderful to know that there are honest people out there who still care!! Thanks Uber Driver, Felipe." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 690 }

{ "text": "I am attempting to become an Uber driver. When trying to update my profile, I get a message \"please wait\" with the spinning circle and it never connects on three different computers. I called several times on two separate numbers, left messages asking them to call and they never did. Uber website is also not very intuitive or friendly._x000D_I am also working on Lyft, so far so good, their website works, at least. At this point I say stay away from Uber." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 458 }

{ "text": "My Uber arrived on time, car was clean though it reeked of cologne and had an overwhelming smell of either a car or a dog. I get in the car and get about a mile up the road and the Uber driver is heading in the direction of the neighboring county, though I'm in the next county in the complete opposite direction. I told him to turn around and go down a road heading in the correct direction to my home, but he blurted out, annoyed stating \"that road is shut down, and I can drop you off here and you can wait on the next Uber\". I stated that I was not getting out, and “I don't care which way you take”, it just better be $24.14 like Uber stated on their website, which I screenshotted. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 692 }

{ "text": "I have been an Uber passenger multiple times with no problems. When there is a problem there is no one to help. I ask for a phone number and they say they have no phone support. Just email. I was charged double what was stated and my Uber account had me going to a different destination than what I went to. I emailed multiple times with a reply saying \"resolved\". That is the price. I don't think so. No one really read my complaints. I kept emailing until my last email said \"sorry your ride was more than 30 days out, closed\". I have emailed several more times with no response. Uber is right... always, they won't listen to you and customer support stinks! My 16 dollar trip as stated on the app was $33.00. Final!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 718 }

{ "text": "While I enjoy using Uber for traveling the convenience is nice to have. While most of the drivers are friendly it's really only convenient in down town areas where you don't have to travel far. I'd use them for work but it would be quite costly for a daily convenience. I work partial swing and I'm not sure who would be up at 1 am to get me home. They only send 5 star drivers out. I would love to dock a star to some drivers that have really filthy cars but if their car is their income source you can't. There's really no way to leave feed back about that either.I never let an Uber driver pick us up at our house. I wait at the main drag to the complex entrance. I've heard too many Uber drivers heading back and robbing the place. I found Uber is really only convenient for traveling around a big city. If you are outside of the city it costs a bit more. We have used them for trips and they were wonderful. No communication, no worrying about tips and no chance of being dropped off at the wrong location due to the language barrier. The app does all that for you and all you do is tap for a pick up request. Thank god for Google Maps.I prefer them over our local taxi cab drivers as most of them scare the hell out of us. Local taxi cab drives drive insanely fast, do unethical/safe maneuvers while driving, or turn the meter off (which is illegal in any state) and start shouting flat fee rates. If this ever happens to you ask them to let you out where you are. If they're an ass about the whole situation don't even pay them and contact their supervisor immediately to the company they are with. This by US state law it is illegal to turn off the meter at any point a passenger is in the vehicle. Report them to their manager after they leave. Request an uber or lyft service instead." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 1808 }

{ "text": "I'm going on day two of being an Uber driver and I hate it. Uber pays you less to do long distance drives and they don't follow through with their promises. Before I get into that my biggest complaint is the navigation system. It's inaccurate and very slow. They try to blame your phone service but if it were my service then my maps on my phone or the Waze app (which is what I use on the daily) would glitch out as well." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 422 }

{ "text": "I am wondering if all the Uber drivers are given the ability to actually fire clients... making it so that they and their families can no longer use the Uber service and on top of that... rob that person of $50? There were 2 cancellations on this evening both by the same driver in the same hour. On this night my 18 year old son (who had struggled from kidney failure since birth and whose growth was somewhat stunted) was hanging out with friend at the \"sci fi factory\" near Keller TX was ready to walk the 1.5 miles home when I told him just to wait and I'd get him an Uber. The Uber driver pulled up... took one look at my son and screamed \"you have to be 18 to ride!\" Then he pulled away leaving my son standing there. Never asked for ID... never even gave me a call! " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 773 }

{ "text": "My passenger damaged my car exiting Uber, leaving my car with 2 dents on the door. After 2 weeks back and forth, Uber's decision is not gonna do anything! ALL DRIVERS BE AWARE. UBER IS NOT GONNA CARE ABOUT YOU! It left me with option either to go with my insurance or Uber's, with $1000 deductible. And they won't charge the rider even damage fee... There always will be insurance gap, and this is not right! Uber takes $1 riders fee and 20% from the fare, and when our car is damaged, they sit back and sip the drinks! As a 2 year driver I am very disappointed! For riders, they will say the same thing about insurance. In the end, Uber cashes in the money and won't care about anyone when things goes bad!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 707 }

{ "text": "I have been waiting for my $19.85 since February 7th! I have called your customer service office SEVERAL TIMES only to get the runaround. My last time calling was yesterday and I was told that the money would be in my account today, IT IS NOT IN MY ACCOUNT!!! The issue started on February 7th, when I tried to cash out via instant pay. For whatever reason, the money did not go to my bank. I was told that the amount would be deposited into my account during the following weekly deposit. It wasn't. I am sick of calling your customer service representatives, that apparently have no clue of what they are doing and do not have access to real information. I would just like to receive my money that I am owed without getting the runaround and generic excuses!!" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 761 }

{ "text": "I used Uber a few days ago, 3 x going to the same address an get charged different prices." }

[ { "label": "3", "score": 1 } ]

{ "text_length": 91 }

{ "text": "I've used Uber many times in CA and in MD. The app could be a bit more user friendly though. With the exception of one, all drivers have been friendly and have driven carefully. One time I had an issue with billing and customer service handled the problem immediately and to my satisfaction. I would definitely recommend Uber." }

[ { "label": "5", "score": 1 } ]

{ "text_length": 326 }

{ "text": "I haven't used Uber in a couple of years. I was recently asked by my employer to activate Uber for business and link my personal account. The last time I attempted to log in to the Uber app, it wouldn't accept my password. I attempted to reset it, but never received the verification texts they sent me so I could not. I have since gotten new phone number and so I had no way to receive their verification texts. I contacted customer service and they responded with a generic reply asking for the same information I sent them in the help form. I replied giving them this information again and explaining that I could not get the verification texts so I could not reset my password. They asked me to provide a screenshot of the phone number on my phone, which I did, and then they replied saying it didn't match their records. Of course it didn't match their records! I already told them that. " }

[ { "label": "1", "score": 1 } ]

{ "text_length": 893 }

{ "text": "The second email said if you do not use it you will lose it. So we decided to use it from Hollywood Beach Fl to Miami Beach Fl this past Saturday afternoon. Then our card was charged and it did not have the discount removed from bill. I wrote them since there is no telephone to call. I sent many emails with copies of the promotional email they sent twice. Every response was from different person and each response said that the promotion was already used in Nov 2015 for my account. I wrote how can that be when the two emails from your Company were dated Feb 18 2016 and March 21 2016? No response except to repeat that we do not get the $20 off this charge." }

[ { "label": "1", "score": 1 } ]

{ "text_length": 662 }

{ "text": "While I understand all of the cab-hating, the one point I worry about is insurance with Uber et al. This article talks about major injuries people experienced. Do these new startups have the same level of insurance coverage as traditional cabs are required to have? What will happen when the news starts reporting catastrophic injuries passengers receive in an Uber subscribed vehicle, but having to be on Medicaid because there was no insurance in place?" }

[ { "label": "1", "score": 1 } ]

{ "text_length": 455 }