2008/05/29/#ubuntu-bugs.txt

=== andre___ is now known as andre|afk
[03:15] <genii> Not sure if my situation is a bug or not. Totem seems caught in some codec loop.
[03:17] <genii> ON2/VP6 codec, flv video. Codec needed... installs (video). Codec needed (audio)...installs. Video codec now seems re-needed. Etc ad infinitum
[03:20] <genii> Should I file this as per topic?
[03:21] <awalton__> genii, I would if I were you, seems quiet in here.
[03:22] <awalton__> out of curiosity, what video is it? flash?
[03:22] <genii> awalton__: Yes
[03:22] <awalton__> just a whatever.flv or flash in the browser?
[03:23] <persia_> genii: If the file causing the issue can be added to LP, that would be a great help in reproducing the loop.
[03:23] <genii> awalton__: I copied out of browser to desktop as flv.
[03:23] <genii> persia_: OK, thanks
[03:24] <awalton__> ah.
[03:38] <genii> persia_: After some searching I can't find the original site of the video. Is it possible to post the actual one I have here someplace on the site?
[03:39] <genii> Sorry nvm see the "Attach" now at bottom
[03:39] <persia_> genii: Actually, the developers usually complain when they are only given a link.  I don't know the license for the file you have, but if you are allowed to share, adding it as an attachment is better.
[03:40] <persia_> If you aren't allowed to share, maybe it's better not to add it, as you'd be making to available to the public (or making Launchpad make it available to the public)
[03:44] <genii> It was on a public site, it is footage of an interview regarding a new beauty product.
[03:45] <genii> I was trying to preview it on Totem before editing and copying to one of their video display terminals which would run it in a loop.
[03:53] <genii> Bug is now reported https://bugs.launchpad.net/ubuntu/+bug/235648
[03:53] <ubottu> Launchpad bug 235648 in ubuntu "Totem, infinite codec install loop (ON2/VP6)" [Undecided,New]
[03:56] <genii> persia_ awalton__ Thanks for the advice and guidance.
=== Admiral_laptop is now known as Admiral_Chicago
[07:00] <hrlr> anyone around able to help me confirm a bug?  :)
[07:00] <hrlr> Or "potential bug".
[07:04] <techno_freak> hrlr, ?
[07:07] <persia_> hrlr: Best way is to report the bug (searching for dupes, etc.).  Once registered, ask for confirmation here with the URL.
[07:10] <hrlr> persia:  https://bugs.launchpad.net/ubuntu/+source/compiz/+bug/99740/comments/6
[07:10] <ubottu> Launchpad bug 99740 in compiz "Firefox problems with desktop-effects" [Medium,Confirmed]
[07:11] <persia_> hrlr: I'm not in an environment to confirm that now, but it's definitely in better form than the first :)
[07:11] <persia_> Anyone else have firefox & compiz up for a test case?
[07:15]  * techno_freak raises his hand
[07:16] <hrlr> Thanks techno_freak!
[07:17] <techno_freak> it looks like some bug i triaged during the hug day for FF3
[07:18] <techno_freak> when maximized and restarted the border goes out of bounds..
[07:18] <techno_freak> umm.. was it firefox... nopes.. some game
[07:19] <hrlr> This bug seems to only appear when the javascript calls for the window to be maximized.  I can't reproduce it any other way.
[07:21] <hrlr> My first guess was that it was firefox but that was eliminated when I turned off "Visual Effects" and had the same results.
[07:21] <hrlr> *different results
[07:38] <hrlr> techno_freak:  how'd it go?
[07:39] <techno_freak> hrlr, manually resize the window.. the title bar and borders were just moving out of visible portion of the screen
[07:41] <hrlr> techno_freak:  yup...  that's what I did.  I just wanted to see if the steps I wrote down for reproducing the bug and correcting it were good.
[07:41] <techno_freak> hrlr, think its ok.
[07:42] <hrlr> techno_freak:  thanks again!
[07:42] <techno_freak> :)
[07:43] <techno_freak> it seem's to be a problem in lot of apps when the window is maximized or run in fullscreen mode.. hmmm..
[07:44] <hrlr> To me it seems like compiz is "snapping" to something out of range.  But that's just my best guess.
[07:45] <techno_freak> am not sure of compiz being the reason, haven't tested anything without it, should do
[07:45] <techno_freak> tata
[07:45] <techno_freak> err.. sorry
=== seb128_ is now known as seb128
=== ogra_ is now known as ogra
[11:59] <Deeta> I think I read in the wiki that when I ask someone a question about supplying more info I should set the bug to be assigned to me. Then later later info has been provided it should be set to 'nobody' again. Yet I notice that often the bug is left at 'nobody' even though inquiry for more info has been made. So I wondered what of both ways is the correct one.
[12:01] <james_w> Deeta: hi, can you point to the page that tells you to do that?
[12:01] <james_w> I know it exists, I just can't find it right now.
[12:06] <techno_freak> Deeta, that's something we followed long ago, not triagers need not assign it to themselves for incomplete bugs
[12:06] <techno_freak> s/not/now
[12:07] <techno_freak> Deeta, when you are asking for more info, set status to incomplete but do not assign it to yourself unless you plan to work on it
[12:31] <Deeta> Ahh ok techno_freak :D thank you very much for the info :D I am not sure where I read it, it is a bit ago. My best guess would be the chat protokol in the wiki
[12:32] <techno_freak> Deeta, it was there in the documents that way when I read it last year, but we changed the way based on a mail from bdmurray to the list sometime this January IIRC
[12:33] <techno_freak> or was it dholbach, not sure
[12:33] <Deeta> ah so still brand new :D, well no matter who ordained it :D just wondered how it should be done :) and now I know it :) ^_^ thanks
[12:38] <techno_freak> Deeta, ;)
[13:46] <klesssou> hi,  i'm with ubuntu hardy proposed and an upgrade have removed firefox-3.0 :-/
[13:46] <klesssou> m without any firefox :-(
[13:47] <klesssou> now, I'm without any firefox :-(
[13:47] <seb128> what do you use to do upgrades?
[13:47] <seb128> well, next time read what the software wants to do before acking? breaks have been used to stop the upgrade while everything is not available
[13:47] <klesssou> the GUI
[13:47] <seb128> what gui? update manager doesn't remove things installed
[13:48] <klesssou> It asks me if I want to do a dist-upgrade
[13:49] <klesssou> I said 'yes' ... (why not ? :-)
[13:49] <seb128> and does a summary of the actions
[13:49] <klesssou> yes
[13:50] <klesssou> removing firefox3 ...
[13:51] <pochu> synaptic?
[13:52] <mvo> klesssou: could you put the last few lines of your /var/log/dist-upgrade/apt.log file somewhere?
[13:52] <seb128> the goal is to block the update while everything is not built
[13:52] <mvo> last ~20 maybe
[13:53] <seb128> now if you don't read and just acknowledge actions
[13:53] <pochu> ...then you shoudln't be running proposed :)
[13:53] <klesssou> mvo i will
[13:54] <Hobbsee> klesssou: which unofficial repositories are you using, btw?
[13:55] <klesssou> pochu: :-) don't worry
[13:55] <seb128> Hobbsee: no need to run an official one to get the issue, the new xulrunner-1.9 breaks on the applications which need a reply and some didn't build yet
[13:56] <Hobbsee> seb128: oh.  good thing i haven't upgraded yet.
[13:56] <seb128> mvo: just try to dist-upgrade now, you will get the issue
[13:56] <klesssou> deb http://ppa.launchpad.net/banshee-team/ubuntu hardy main
[13:56] <seb128> mvo: aptitude is smarter and put xulrunner-1.9 in hold, apt-get wants to remove things
[13:57] <klesssou> deb http://archive.canonical.com/ubuntu hardy partner
[13:57] <klesssou> that's all
[13:58] <Pici> komputes: 64bit?
[13:58] <klesssou> Investigating firefox-3.0-gnome-support
[13:58] <klesssou> Package firefox-3.0-gnome-support has broken dep on xulrunner-1.9-gnome-support
[13:58] <klesssou>   Considering xulrunner-1.9-gnome-support 313 as a solution to firefox-3.0-gnome-support 1
[13:58] <klesssou>   Removing firefox-3.0-gnome-support rather than change xulrunner-1.9-gnome-support
[13:59] <pochu> Hobbsee: but that's only with -proposed
[13:59] <pochu> so no need to worry
[13:59] <Hobbsee> pochu: i have that.  i just keep forgetting to update.
[13:59] <komputes> Pici: que?
[14:00] <Pici> komputes: I fail at tab-completion today.
[14:00] <komputes> Pici: i'm guessing tab
[14:00] <komputes> yeah
[14:00] <komputes> it's cool
[14:26] <hggdh> siretart, good morning. Are xine-lib bugs ever forwarded?
[14:27] <Pici> *sigh*
[14:38] <siretart> hggdh: darren (who is both upstream and maintaining it in debian together with me) is looking from time to time at them, but I don't think we forwarded a single ubuntu bug yet since xine switched to bugzilla
[14:42] <hggdh> siretart, thanks. I am slowly building the DebuggingXineLib page...
[14:42] <erUSUL> is this the place to ask about broken proposed updates ??
[14:42] <hggdh> siretart: by bugzilla you mean bugzilla.gnome.org?
[14:42] <seb128> hggdh: "use gstreamer" ;-)
[14:42] <hggdh> seb128 :-)
[14:43] <hggdh> seb128 I am building a Debugging page for xine-lib, following siretart's suggestions
[14:44] <hggdh> seb128 being slightly deaf (at least that's what my sons & S.O. tell me, I have a reduced need for sounds, anyway ;-)
[14:44] <siretart> hggdh: no, with bugzilla I mean http://bugs.xine-project.org
[14:45] <siretart> hggdh: xine is not related to gnome in any way
[14:45] <seb128> hggdh: I'm wondering if xine is worth spending efforts on it, but I'll not say it too loud to not make people angry at me there ;-)
[14:45] <hggdh> siretart: thanks. I will note it in the page... and you see how far my knowledge about sounds (and packages) goes ;-)
[14:47] <siretart> hggdh: but you do ask very interesting questions, that are pretty clear and obvious to me, and I forget that they actually aren't obvious! that's really helpful to me!
[14:47] <Pici> Sigh, way too many people have Proposed enabled it seems.
[14:50] <siretart> erUSUL: maybe. but the relevant bug might be an even better place to ask, because it is guaranteed to reach the developer that way
[14:51] <hggdh> siretart, you are welcome ;-)
[14:51] <erUSUL> Pici: i do that for help in what i can. Just trying to let revelant people know about the problem
[14:51] <erUSUL> Pici: can't find the bug in launchad
[14:52] <Pici> erUSUL: Sorry, wasn't complaing about you.
[14:52] <erUSUL> Pici: no problem ;)
[14:53] <erUSUL> siretart: do yopu know the bug report about this broken updates ?
[15:01] <hggdh> siretart: more questions, if you do not mind. xine-lib builds a series of packages (and I have them from the ./debian/control) but there are additional libxine* packages outside it. Are they all under your guard?
[15:01] <Hobbsee> erUSUL: it's already known, even if there's no bug.
[15:04] <siretart> erUSUL: look in the changelog of the package you've downloaded. the latest upload needs to include the bugnumber by policy
[15:04] <siretart> hggdh: yes, they are
[15:22] <pochu> anybody using hardy + vinagre?
[16:08] <thekorn> bdmurray, hi, I'm using the ROCKING ubuntu-gm-scripts you showed me at UDS, but the 'add tag' one is not working for me
[16:09] <thekorn> i expect it to add the tag i clicked on,
[16:09] <thekorn> but it does not work
[16:09] <bdmurray> it takes a bit for it to execute
[16:10] <bdmurray> mine is working
[16:11] <bdmurray> Have you done any testing of p-lp-b with the new lp roll out?
[16:13] <thekorn> everything seems to work so far, apart from bug 235681
[16:13] <ubottu> Launchpad bug 235681 in python-launchpad-bugs "new LP rollout broke subscription" [High,Fix committed] https://launchpad.net/bugs/235681
[16:13] <bdmurray> Cool, I just saw that
[16:13] <thekorn> my testcases currently only check parsing, and this all works
[16:33] <thekorn> bdmurray, I waited for minutes, the 'add tag'-script is definitely not working for me, unfortunatly I don't know enough js to debug this further, will have a closer look at it tomorrow morning
[16:35] <bdmurray> thekorn: which one did you specifically install?
[16:36] <bdmurray> Are you on epiphany?
[16:36] <thekorn> on ff3, I'm using lp:~ubuntu-dev/ubuntu-gm-scripts/ubuntu
[16:36] <bdmurray> weird, are you running the new ff3 in -proposed?
[16:38] <thekorn> 3.0~b5+nobinonly-0ubuntu3
[16:39] <emgent> bdmurray: ping
[16:40] <emgent> bdmurray: do you know why launchpad sent to me a mail with information about your ubuntu-bugs join? I'm only simple member..
[16:41] <emgent> but i saw that i can change and manage your status in this group..
[16:41] <emgent> possible bug ?
[16:41] <bdmurray> You were an admin of the team, but that should be fixed now.
[16:41] <bdmurray> Where fixed means you shouldn't be anymore.
[16:42] <emgent> uhm true, but seems now i can manage your approvation
[16:43] <emgent> bdmurray: http://thc.emanuele-gentili.com/~emgent/lp.png
[16:43] <emgent> Hello Emanuele Gentili,
[16:43] <emgent> The membership status of Ubuntu Bug Control Team (ubuntu-bugcontrol) in
[16:43] <emgent> the team Ubuntu Bugs (ubuntu-bugs) was changed by Brian Murray (brian-
[16:43] <emgent> murray) from Administrator to Approved.
[16:43] <emgent> so, it`s ok now
[16:44] <bdmurray> Great, and I've spammed everyone
[16:44] <Hobbsee> yeah, thanks...
[16:44] <emgent> lol
[16:44]  * Hobbsee beats bdmurray with a dead ferret.
[16:44] <emgent> hi Hobbsee :)
[16:45] <Hobbsee> hey emgent!
[16:48] <stgraber> bdmurray: you *only* sent 4 mails to each member of a 197 members large team. that's only 788 mails :)
[16:48] <bdmurray> stgraber: 4? that's launchpads fault then
[16:48] <Hobbsee> stgraber: i got 3...
[16:48] <stgraber> yep, I received 4 here ...
[16:48] <Hobbsee> stgraber: but did you count all the indirects too?
[16:49] <emgent> gh
[16:49] <stgraber> Hobbsee: I don't think there are any direct member in this team except bdmurray so yes :)
[16:50] <stgraber> I received "Membership change: ubuntu-bugcontrol in ubuntu-bugs" twice (in 6 minutes) and "brian-murray joined ubuntu-bugs" + "brian-murray made admin by brian-murray"
[16:50] <emgent> lol
[16:50] <stgraber> so one is LP's fault, the 3 others are bdmurray's fault :)
[16:50] <bdmurray> I don't know why the membership change had to happen 2x
[16:51] <stgraber> the only difference between those two mails is the time they were sent, nothing else ... so let's say it's LP's fault
[16:53] <Hobbsee> stgraber: yeah, but i can't beat launchpad with a dead ferret, though
[16:53]  * Hobbsee keeps thumping bdmurray with it, to compensate
[16:53]  * jpds hugs bdmurray 
[16:59] <bddebian> Boo
[16:59] <jpds> hi bddebian
[16:59] <bddebian> Hello jpds
[17:00] <greg-g> jpds: you just read the message from freenode too? :)
[17:01] <jpds> greg-g: yep.
[17:42] <bdmurray> I've written some new bug 'reports' that might be interesting
[17:42] <bdmurray> http://people.ubuntu.com/~brian/reports/database/
[17:43] <bdmurray> There are reports for the oldest bug in a particular state and bugs with the most duplicates too
[17:44] <heno> bdmurray: looks good
[17:44] <bdmurray> heno: oh hey! thanks
[17:45] <heno> the ordering of the last 3 seems a bit random
[17:45] <heno> what is it based on (not just bug # I guess)
[17:45] <bdmurray> date reported
[17:46] <heno> odd that it doesn't always correlate with the bug #
[17:48] <bdmurray> It might get better with more recent bug reports
[17:50] <james_w> bdmurray: thanks, there looks like there are some things there that should be easy to clean up
[17:50] <james_w> I guess a lot of the "New" bugs in the duplicates list could at least be "Confirmed"
[17:51] <bdmurray> james_w: right, it be nice to unprivatize and bugs w/ lots of duplicates and confirm those yes
[17:51] <james_w> it's probably worth pointing dholbach at these, as he may be able to get some information for the things he is working on
[17:58] <bdmurray> yeah, system-config-samba
=== _neversfelde is now known as neversfelde
=== boomer` is now known as boomer
[18:34] <sbeattie> bdmurray: would it be useful in those reports to include the title of the bug, to refresh the memory of those who might be looking over those lists?
[18:34] <sbeattie> Or do you have a greasemonkey script that's doing that for you already?
[18:35] <bdmurray> I'd just been using the color of the hyperlink to tell whether or not I'd looked at it. ;)
[18:36] <sbeattie> Heh
[18:36] <bdmurray> That'd be easy to add though
=== fdd-0 is now known as fdd
[18:43]  * thekorn wonders why the bug number and the 'date reported' are not linear
[19:08] <hggdh> thekorn: entropy...
[19:10] <thekorn> hggdh, maybe, although I'm not sure what this means ;)
[19:13] <thekorn> bdmurray, I've a one line fix for lp_buttontags.user.js in the ubuntu branch, should I file a bugreport or just paste the diff somewhere?
[19:14] <bdmurray> thekorn: the diff would be great
[19:15] <thekorn> bdmurray, http://paste.ubuntu.com/15598/ against rev 20 of lp:~ubuntu-dev/ubuntu-gm-scripts/ubuntu
[19:17] <bdmurray> hunh
[19:20] <bdmurray> You should have used my branch. ;)
[19:20] <bdmurray> I'm not sure why it didn't get merged right...
[19:22] <thekorn> na, this way I learned some javascript ;)
=== asac_ is now known as asac
[21:21] <grgorio> Anybody here?
[21:21] <norsetto> grgorio: nobody
[21:22] <bdmurray> grgorio: I am
[21:22] <norsetto> grgorio: bdmurray doesn't count, he is ALWAYS here
[21:23] <grgorio> Cool.  I was wondering if someone could help me out.  I found a bug while using Open Office in Ubuntu.  I'd like to participate in the process of identifying and resolving bugs, but I'm kinda new to this process.
[21:24] <grgorio> First part of text got cut out..."I was wondering if someone could help me..."
[21:26] <james_w> grgorio: great. if you describe the bug that you have found then we can help you get the necessary information.
[21:26] <grgorio> Ok, cool.
[21:26] <norsetto> grgorio: have you checked if this particular bug has been reported already?
[21:27] <grgorio> Norsetto:  No.  I read the documentation about submitting it to LaunchPad, and it seemed like I should go here first.  How should I search?
[21:28] <grgorio> I'm not sure A) where to search, and B)exactly how to describe the bug.
[21:29] <james_w> grgorio: firstly, open office is split in to several parts, which are you having trouble with?
[21:29] <james_w> (spreadsheet, word processor, etc.)
[21:29] <grgorio> I think it happens in both.  Hang on one moment, and I'll check.
[21:31] <grgorio> It happens in both spreadsheet and word processor.  Perhaps this is not actually a bug with OO.org, but rather the application that saves the files.
[21:31] <james_w> you are unable to save?
[21:31] <grgorio> As far as I can tell, the bug only happens when trying to save a document in Open Office.  In the dialog box that pops up when I click "Save As", if I copy and paste text in the file name box, then Open Office freezes.
[21:32] <grgorio> It only happens when I copy and paste a file name, or a portion of a file name.
[21:32] <james_w> where are you pasting from?
[21:32] <grgorio> Usually just from another file name in the same dialog box.
[21:33] <grgorio> Everything works great in OO.Org.  I use it every single day, and really enjoy it.  But it's kind of frustrating to not be able to copy and paste in the dialog box.
[21:33] <james_w> using ctrl-c, ctrl-v, right click, or middle mouse?
[21:34] <grgorio> I guess it's a pretty minor issue, but I wanted to do my part and make sure it's reported.
[21:34] <james_w> I can't find anything in the dialog to copy
[21:35] <grgorio> It happens if I use Ctrl-C or use the mouse.
[21:36] <grgorio> Some times Open Office will run very sluggish after that, and other times I get the pop up box asking me if I want to force-quit.
[21:37] <james_w> are you on ubuntu hardy (8.04)?
[21:37] <grgorio> Isn't it actually Nautilus that handles the saving of files from open office, or am I wrong?
[21:37] <grgorio> Nope, 7.04 Feisty Fawn
[21:37]  * thekorn finds nothing to copy in the save-dialog
[21:38] <james_w> it's not nautilus, it's a gnome or gtk file chooser, I forget which.
[21:38] <james_w> I think it may have changed for Hardy though, so that's why we can't reproduce it.
[21:39] <grgorio> That would be the best case scenario.
[21:39] <james_w> well, I guess it will still annoy you, as you can't copy anything any more
[21:40] <james_w> it does have autocomplete as you type though, which might be as good.
[21:40] <grgorio> Yeah, but it is a small annoyance, really.  That's a good point on the autocomplete.
[21:40] <grgorio> So, for future reference....how do I not be a noob on bug reporting and search for them on my own?
[21:41] <grgorio> Through LaunchPad?
[21:42] <james_w> so, you can start at https://bugs.launchpad.net/ubuntu/
[21:42] <james_w> there is a search box there you can use
[21:42] <grgorio> Ok, cool.
[21:43] <james_w> if you know the source package then you can narrow the search, in this case it would be good to start at
[21:43] <james_w> https://bugs.edge.launchpad.net/ubuntu/+source/openoffice.org
[21:43] <grgorio> And how can I get more involved in this bug squashing process, through the same site?
[21:43] <james_w> if you don't find your bug already you can find it by clicking the "Report a bug" button towards the top right.
[21:44] <james_w> yep, we work through launchpad, let me get you a link.
[21:44] <grgorio> Cool.
[21:44] <james_w> http://wiki.ubuntu.com/HelpingWithBugs
[21:45] <james_w> there's lots of ways to help, for instance you could look at all the bugs for your favourite pacakge and ask the submitters questions if there isn't enough information.
[21:46] <james_w> or we have other lists like the list of bugs that haven't got a package associated with them, those you can make a best guess about the package
[21:46] <grgorio> Hey thanks a lot James.  I've been using Ubuntu for a few years now, and I'd like to do my part to help.
[21:47] <james_w> the biggest target is anything in the "New" state, from there you want to move it to "Incomplete" if it needs more information, or "Confirmed/Triaged" if there is enough.
[21:47] <james_w> no problem, feel free to hang around on this channel and ask questions if you are unsure about anything.
[21:47] <grgorio> Ok.  I'm sure I can learn an awful lot about Linux by participating in that fashion.
[21:47] <grgorio> I do have one other question.
[21:47] <james_w> there's also #ubuntu-bugs-announce if you want to snipe bugs are they are reported.
[21:47] <grgorio> It's a non bug related question though.  How would I access the source code for an application...it's called "Wanda the Fish" on gnome, and "fortune" on bash.
[21:48] <grgorio> I guess it's fortune that I really want to see.  I'd like to port this application to another platform.
[21:48] <james_w> so the fortune program lives in the fortune-mod package (dpkg -S $(which fortune))
[21:49] <james_w> "apt-get source fortune" will get the source code
[21:50] <james_w> you may need to add some "deb-src" lines to your sources.list first, "Software Sources" can do this for you I think.
[21:50] <grgorio> Ok.  I understand all of that except "Software Sources" can do this for you.
[21:51] <grgorio> Is "Software Sources" an application that I download to find out what deb-src lines to add or something?
[21:51] <james_w> System->Administration->Software Sources
[21:51] <james_w> there is a "source code" checkbox
[21:51] <james_w> if you know what a deb-src line is then you can do it by hand of course
[21:54] <grgorio> Ok.  If I check "Source Code" on System->Administration->Software Sources, I don't get a check mark, I get a horizontal line.
[21:54] <grgorio> I'm confused as to what that means.
[21:57] <james_w> click again I think
[21:57] <james_w> I don't know what that mean
[21:58] <grgorio> Well, I clicked on it, and am doing an update now.  I'll do some googling to find out how.  But I think you have me pointed in the right direction.
[21:58] <grgorio> James, thanks so much for the great help.  Have a great day!