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# ❔ Smart proxies not working?
There are few reasons that smart proxies might not work
1. Customer might not have data
2. Their order has failed - they haven't received their data
3. They may be out of data - not having enough data
4. They may be testing on googe. Smart proxy does not allow testing on google therefore please ask the customers to test the proxies on a website like Footlocker.
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