Datasets:
Shayanvsf
/
Sentiment

Dataset card Data Studio Files
xet
Community
1
text
stringlengths
12
186
airline_sentiment
int64
0
1
@VirginAmerica your mobile site is broken, shows "{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points", won't let me checkin
0
@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
0
@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one
0
@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?
0
@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell
0
@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
0
@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
0
@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory
0
@VirginAmerica That's classy.
1
@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere
0
.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.
0
@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day
0
@JetBlue thanks for the quick response! Fingers crossed the plane gets here then
1
@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.
0
@AmericanAir first the pilot, then the catering...
0
@USAirways thanks
1
@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?
0
I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae
1
@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.
0
@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??
0
@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
1
.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
0
@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?
0
@united @annricord Great! Appreciate it😊
1
@USAirways ANSWER THE BLOODY PHONE!
0
@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!
0
@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
0
@AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}
0
@USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer
0
@SouthwestAir thank you!
1
@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!
0
@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
0
@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER
1
@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?
0
@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'
0
@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?
0
@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons
1
@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
0
@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
0
@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck
0
“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
0
@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
0
@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
0
@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!
0
@AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter.
0
@united 16 days for one flight and 8 for the other (roundtrip).
0
@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah "I" got it rebooked
0
@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
0
@united what's the hold up with flight 6475 from SLC to DEN??
0
@USAirways #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie
0
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason
1
@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
0
@USAirways thanks
1
@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here
0
@USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out.
0
@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
0
@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]
0
@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?
0
@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK
1
@USAirways now you have over 50 people in line. This is stupid!!! What the heck!
0
@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways
0
@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.
0
@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket
1
@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed
0
@united That was the problem. We were being told the aircraft was on its way.
0
@VirginAmerica Your website is down and I'm trying to check in!
0
@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)
1
@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated
0
@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?
0
@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)
1
@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
0
@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.
0
@united they have access to the dial that makes it faster do they?
0
@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?
0
@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.
0
Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”
0
@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!
1
@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
0
@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!
0
@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc
0
@united Yes ! :D (Y) From @therealaviation on Instagram :)
1
@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr
0
@JetBlue just DMed. thanks so much for addressing this so quickly.
1
@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!
0
@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
0
@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!
0
@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30
0
@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?
0
@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
0
@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD
0
@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!
0
@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.
0
@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB
0
@united i got it at the gate, thanks for checking!
1
@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities
0
@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp
1
@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!
0
@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic
0
@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please
0
@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
0