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airline_sentiment
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@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent
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@SouthwestAir sign me up!
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@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous
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@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
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@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.
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@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help?
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@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
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@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
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@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.
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@united thank you!
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@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail
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@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.
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@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.
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@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
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@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement
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@SouthwestAir have u seen any of the messages the past hour ?
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@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM
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@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
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@AmericanAir delayed.....wow
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@AmericanAir the bags arent even loaded on the plane??? #Flight293
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@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.
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@AmericanAir 37 minutes??????
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@USAirways Thank you so much its been a very stressful day
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@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.
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@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.
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@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting
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Sorry for unfollowing, @JetBlue
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@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.
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@united Filled out at the airport as part of a long day made longer.
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@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
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@VirginAmerica great. Well deserved.
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@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!
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@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to...
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@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full
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@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
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@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA
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@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
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@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable
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@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
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@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
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@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.
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@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment
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@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
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@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...
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@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!
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@USAirways I have been calling for 3 days!
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@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology
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@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
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@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
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@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
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@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
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@VirginAmerica this is too cool! Never been on ur planes but now I will!!
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@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.
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@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.
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@USAirways thanks
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@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!
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@AmericanAir great, thanks!
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@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
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@AmericanAir 24 hours on the AirPort
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@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time
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@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.
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@USAirways is it policy to tell customers "We can't help you?" I'm sorry but this is unacceptable
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@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark
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@JetBlue where is it coming from? I thought Tampa?
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@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!
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@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting
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@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened"
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@united not the case. Now delayed due to "mechanical issues with no update on departure time". Just Cancelled Flight the goddamn flight so I go delta
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@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.
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@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?
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@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever
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@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human
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@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.
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@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
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@united and was told that its been the case for weeks but is still not resolved.
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@AmericanAir @emxlyy "The wheel was broken when we got it. We swear."
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@USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.
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@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.
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@united you are one great airline ❤️
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@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!
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@AmericanAir how hard is it to have catering ready to go?
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@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost
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@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus
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@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight
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@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer
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@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!
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@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(
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.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.
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@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
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@SouthwestAir you guys are awesome... #dontchangeathing #luv
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@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview
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@united thank you! Good service, safe flight... 1/2 way home!
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@SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!!
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@USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes
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@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.
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@JetBlue thank you!
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@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!
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@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9
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@JetBlue oh. And thank you for responding
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@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!
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