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airline_sentiment
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@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check
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@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay
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@united your seats are god awful.
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@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation
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@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....
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@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.
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@USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service.
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@JetBlue your wifi is a lie and i hate you
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@USAirways I don't want your sympathy I want someone to make an effort to find my bag
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@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
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@united more people would catch their flights if your attendants had more help!
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@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
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@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com
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@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?
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@JetBlue wow you guys answer people wow you care I love jet blue
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@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi
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@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel
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@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic
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@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL
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@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?
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@united yes, Thx! At 10:35 (landed at 9:20).
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@united I hope you lose the next govt contract
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@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!
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@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!
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@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
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@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done
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.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
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@AmericanAir SO BAD service in Miami, AirPort..
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@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
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@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
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@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
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@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.
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@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!
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@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
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@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright
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@united Direct Messaged you, didn't hear anything back
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@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
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@AmericanAir Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????
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@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!
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@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight
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@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......
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@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!
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@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
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@USAirways yes, thanks but took forever
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@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!
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@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat
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@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting.
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@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?
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@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back
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@SouthwestAir you're my early frontrunner for best airline! #oscars2016
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@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.
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@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport
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@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine
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@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still.
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@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am
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@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
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@USAirways is the worst!! Still haven't left.. Everyone missing connections.
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@united Nice "partners" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R
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@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
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@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines
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@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235
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@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help
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@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
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@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.
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@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
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@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail
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@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
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@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....
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@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault
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@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
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@JetBlue you bet:)
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@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
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@USAirways what is the expected wait time to speak to someone via 800 number?
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@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???
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@AmericanAir I need to rebook and I cannot get an agent. Can you help?
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@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!
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@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?
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@USAirways now in a black hole of your phone system
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@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(
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@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes
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@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"?
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@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.
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@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
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@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!
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@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to
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@VirginAmerica all crap channels which is why I pay to watch UK tv
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@united thanks, keep up the good work
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@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers
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@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please
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@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy
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@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
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@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5
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@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.
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@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
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@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!
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@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
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@USAirways how does it feel to have almost everyone hate you?
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@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card
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@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive
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@SouthwestAir our flight is delayed till tomorrow curse the weather
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