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airline_sentiment
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@JetBlue what crew? No one here is helping.
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@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy
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@USAirways still crickets from customer service.
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@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW
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@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
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@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.
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@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?
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@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta
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@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again
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@AmericanAir really? That's it? Not even a "we are looking into this to see what happened/what we could do better next time"
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@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?
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@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.
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@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel
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@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!
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@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?
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@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?
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@JetBlue Safety might be your priority but organization clearly is not.
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@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.
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@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
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@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
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@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
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@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!
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@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback
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@USAirways not patient - originally 11:51 and now 4:41.
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@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.
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@VirginAmerica wow this just blew my mind
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@JetBlue Great thanks
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@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.
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@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer
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@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic .
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@united You can't control turbulence, but you can control customer experience, lot of scared people up here.
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@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
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@SouthwestAir your checkin system is #poor
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@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.
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@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange
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@united there's no reason it should take 7-10 days to respond.
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@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
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@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air
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@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
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@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!
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@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s
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@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
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@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM
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@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
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@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline
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@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo
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@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!
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@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks
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@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.
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@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
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@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.
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@JetBlue you respond to my friend @LisaPal but you can't respond directly to me
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@SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU
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@SouthwestAir :( Thanks for the opportunity...
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@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :)
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@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply
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@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
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@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.
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@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.
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@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
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@united stuck in YYZ because staff took a break? Not happy 1K....
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@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!
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@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
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@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer
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@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?
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@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.
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Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
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@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!
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@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?
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@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this
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@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡
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@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.
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@united you think you boarded flight AU1066 too early? I think so.
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@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd
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@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in
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@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?
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@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes
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@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!
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@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep
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@united sitting on UAL 683 - a comedy of errors. UAL is incompetent
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@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
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@JetBlue where exactly can I leave a note
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@AmericanAir everything's good now brothaaaaaa
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@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
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@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.
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@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?
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@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load
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@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??
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@USAirways Stuck in Philadelphia airport for 32 hours due to "maintenance". Dreading my flight back home. Disgusting.
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@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️
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@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!
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@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited
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@USAirways it would be nice to just pull up to the gate. Still sitting here
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@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.
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@united thnx ^LO :-)
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@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26
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@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated."
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@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?
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@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight
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@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
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