Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@united I need you...to be a better airline. ^LOL	0
@JetBlue why 730 and not 645 as scheduled?	0
@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)	0
@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?	0
@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir	0
Yall tried it. "@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”	1
@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service	0
@united I need help with a missing bag.	0
@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239	0
@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???	0
@SouthwestAir has the WORST customer service of any airline I've ever flown.	0
@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights	0
@united been good 15yr "friendly skies" relationship. 2day agent told me I'm "only Canadian" and thus not good enough for military preboard	0
@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk	1
@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA	0
@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?	0
@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.	0
@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..	0
@USAirways you're killing me from the inside	0
@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun	0
@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.	0
@USAirways Thank you. I'll do that next time!	1
@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!	0
@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones	0
@SouthwestAir "...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."	0
@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers	0
@USAirways no my flight plans have been delayed until tuesday due to your computer crash	0
@JetBlue 118 to Boston still sitting	0
@VirginAmerica Dad on Segway is the best part of this whole infographic!	1
@USAirways yes but again valuable time has been lost	0
@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)	0
@USAirways lol me too	1
@united what's the point of offering a free checked bag of you lose it?	0
@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx	0
@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.	0
@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.	1
@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!	1
@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.	0
@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.	0
@united thank you	1
@united allowing passengers on my flight to block exit of plane	0
@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?	0
@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines	0
@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday	1
@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.	0
@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?	0
C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22	0
@united yes there is when you keep getting the same robotic answer.	0
@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?	0
@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!	0
@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(	0
@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr	0
@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm	0
@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed	0
@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)	1
@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst	0
@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.	0
@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!	0
@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.	0
@JetBlue Hold for 15 min, a couple of rings, then "mailbox has not been set up yet." Customer service forwarding to their cell phones? C'mon	0
@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!	0
@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice	0
@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight	0
@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far	0
@USAirways tell them to get on that, please.	0
@SouthwestAir: why no charging station in SAN?	0
@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated	1
@united that link is not helpful as it does not put me In touch with management	0
@AmericanAir wow @AmericanAir still screw n stuff up	0
@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain	0
@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked	0
@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver	0
@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(	0
@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr	0
@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.	0
@united direct messages not going through please help	0
@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes	1
@united except all of that delayed the flight anyway.	0
@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500	0
@united gate agent at EWR " if you are disabled or in a wheel chair, it's time to board, please step". STEP UP??? Lol	0
@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?	0
@USAirways I have two tight connections in #Charlotte and #Frankfurt	0
@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB	1
@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.	0
@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.	0
@USAirways please explain, I have plenty of time since I'm STRANDED!!	0
@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO."	0
@USAirways @hhagerty that's a lie.	0
@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.	0
@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none	0
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness	0
@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.	1
@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!	1
@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal	0
@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven	0
@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?	0
@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!	1
@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh	0
@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow	0
@united Yeah, I tried that about 10 times for two different tickets, and it told me to "Try again Late Flightr".	0

@united I need you...to be a better airline. ^LOL

0

@JetBlue why 730 and not 645 as scheduled?

0

@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)

0

@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?

0

@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir

0

Yall tried it. "@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”

1

@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service

0

@united I need help with a missing bag.

0

@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239

0

@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???

0

@SouthwestAir has the WORST customer service of any airline I've ever flown.

0

@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights

0

@united been good 15yr "friendly skies" relationship. 2day agent told me I'm "only Canadian" and thus not good enough for military preboard

0

@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk

1

@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA

0

@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?

0

@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.

0

@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..

0

@USAirways you're killing me from the inside

0

@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun

0

@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.

0

@USAirways Thank you. I'll do that next time!

1

@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!

0

@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones

0

@SouthwestAir "...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."

0

@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers

0

@USAirways no my flight plans have been delayed until tuesday due to your computer crash

0

@JetBlue 118 to Boston still sitting

0

@VirginAmerica Dad on Segway is the best part of this whole infographic!

1

@USAirways yes but again valuable time has been lost

0

@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)

0

@USAirways lol me too

1

@united what's the point of offering a free checked bag of you lose it?

0

@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx

0

@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.

0

@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.

1

@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!

1

@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.

0

@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.

0

@united thank you

1

@united allowing passengers on my flight to block exit of plane

0

@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?

0

@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines

0

@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday

1

@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.

0

@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?

0

C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22

0

@united yes there is when you keep getting the same robotic answer.

0

@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?

0

@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!

0

@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(

0

@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr

0

@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm

0

@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed

0

@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)

1

@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst

0

@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.

0

@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!

0

@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.

0

@JetBlue Hold for 15 min, a couple of rings, then "mailbox has not been set up yet." Customer service forwarding to their cell phones? C'mon

0

@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!

0

@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice

0

@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight

0

@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far

0

@USAirways tell them to get on that, please.

0

@SouthwestAir: why no charging station in SAN?

0

@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated

1

@united that link is not helpful as it does not put me In touch with management

0

@AmericanAir wow @AmericanAir still screw n stuff up

0

@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain

0

@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked

0

@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver

0

@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(

0

@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr

0

@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.

0

@united direct messages not going through please help

0

@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes

1

@united except all of that delayed the flight anyway.

0

@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500

0

@united gate agent at EWR " if you are disabled or in a wheel chair, it's time to board, please step". STEP UP??? Lol

0

@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?

0

@USAirways I have two tight connections in #Charlotte and #Frankfurt

0

@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB

1

@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.

0

@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.

0

@USAirways please explain, I have plenty of time since I'm STRANDED!!

0

@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO."

0

@USAirways @hhagerty that's a lie.

0

@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.

0

@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none

0

@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness

0

@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.

1

@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!

1

@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal

0

@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven

0

@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?

0

@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!

1

@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh

0

@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow

0

@united Yeah, I tried that about 10 times for two different tickets, and it told me to "Try again Late Flightr".

0