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airline_sentiment
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@JetBlue why is the buffalo flight so Late Flight?
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@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?
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@USAirways Your app and website are trash AF.
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@united your service need work - check out this Bush airport "customer service line" last nt #unitedagainstunited http://t.co/g00sAozgtv
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@JetBlue ticket issued whilst delivering your customers.
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@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
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@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500
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@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
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@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!
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@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140
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@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤
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@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
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@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in
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@JetBlue good luck. Thanks.
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@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.
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@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.
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@united well played, ^LO.
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@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing
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@united false.
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@AmericanAir thanks for the canned reply.
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@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
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@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.
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@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!
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@united still sitting here waiting for a plane....4 hours wasted
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@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.
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@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ
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@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
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@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!
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@SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter?
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@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
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@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame
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@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf
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@USAirways how about a drink voucher for the next flight?? #winkwink
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@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood
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@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
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@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
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@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.
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@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
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@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted
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@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.
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@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!
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@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided
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@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
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@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!
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@united I did... no response back
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@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
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@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?
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@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.
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@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.
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@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??
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@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
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@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.
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@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
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@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff
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.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.
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@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(
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@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.
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@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?
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@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am
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@united So you are inadequate by accident?
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@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
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@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
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@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
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@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
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@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay
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@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.
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@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags
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.@united it will be because I'm moving to @AmericanAir because of @united talk, no service
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@SouthwestAir sure thing
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@united I mean, your employees were really nice as I literally sobbed?
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@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously
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@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.
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@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM
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@united it's not there we tried. It's already here in cancun just no one has delivered it
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@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
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@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.
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@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed
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@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.
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@AmericanAir agents refuse to help, "too busy" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO
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@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.
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@JetBlue safety first !! #lovejetblue
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@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.
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@USAirways now you don't know where my luggage is? Seriously?
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@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
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@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.
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@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.
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@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation
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@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.
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@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.
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@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.
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@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA
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@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.
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@united It's too bad UA has had another unforeseeable operational issue on my return flight.
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@USAirways I am in meetings in California and have no luggage!!
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@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated
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@JetBlue time to reevaluate my nyc carrier.
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@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure
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@SouthwestAir it's ok...I forgive you guys.
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@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline
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@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt
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