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airline_sentiment
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@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ
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.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.
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@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service
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@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you
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@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.
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@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet
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@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?
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@AmericanAir 3 months of straight travel ahead. Time to find new airline.
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@SouthwestAir According to TV passenger interviews, the landing was far from "uneventful" with heavy (panic) breaking to
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@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!
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@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
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@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair
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@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
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@united Thanks JT
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@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.
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@united UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade...
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@AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending
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@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢
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@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out
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@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number
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@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
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@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
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@AmericanAir i got a new reservation for tomorrow. Thanks!
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@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
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.@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now
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@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS
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@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.
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“@AmericanAir: "Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!
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@SouthwestAir haha, thanks for the explanation
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@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks
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@SouthwestAir beyond ready
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@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
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@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
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@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that "really there are 3 not 4 seats"
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@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
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@united Thanks!
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@united another week has passed and I hoped that I would have had a response by now
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@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR
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.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
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@SouthwestAir freezing in the plane
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@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
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@USAirways you can't even track my bag to see where it is. It's like it's disappeared.
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@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
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@united have since dropped to 2 layovers but still not acceptable.
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@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?
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@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍
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@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
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@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!
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@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.
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@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss
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@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.
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@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous
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@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!
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@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused
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@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service
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@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....
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@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
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@JetBlue haha thanks Jetblue👌☺️
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@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.
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@USAirways churn rate increasing by the second
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@USAirways 6 hours, no agent. Should I keep waiting?
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@united lol too little too Late Flight
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@united to speak to a real person to get this resolved politely and efficiently. (2/2)
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@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?
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@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales
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@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday
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@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL
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@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc
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@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
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@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
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@USAirways 45 minutes on hold no help
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@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN
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@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip
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@united Thank you for the Delta transfer. Will my bags go too?
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@AmericanAir thanks for the show! 👍
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@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.
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@AmericanAir Why does your iPhone app not have any sort of notifications option?
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@JetBlue great flight http://t.co/E0R0NTO4TR
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@AmericanAir You are having phone issues. Please fix it!!!!
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@USAirways : Premier provider of missed connections! #usairwaysfail
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@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?
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@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
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@VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected👎 #DISAPPOINTED
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@AmericanAir i tried all day. Have been disconnected due to "heavy call volume."
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@USAirways you should get better employees✌️
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@united waiting 12 mins and counting to get through to Global Services....something going on?
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@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
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@JetBlue thanks for answering my questions!
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@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?
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@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.
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@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call
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@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you "hope" they can find another flight. That's very considerate of you.
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@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.
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@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!
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@USAirways - Good to know that your phone customer service is still impaired due to "bad weather" that was over a week ago #jetblueanyone?
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@AmericanAir sounding like they just got bitch-slapped by @juliasinton948
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@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
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@JetBlue they miraculously fixed the plane #kudos to shoe ever it was
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@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE
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@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...
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