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airline_sentiment
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@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
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@united of course but they were just as helpless as everyone else .
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Thank you @united for your prompt assistance.
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@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!
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@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
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@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying
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@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
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@united costumer service sucks! Waiting for a week for a response
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@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU
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@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
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@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.
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@united thanks, just sent :)
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@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL
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@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.
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@USAirways Its not just PHL, at BTV today made to deplane because "it's Sunday and we don't know if maintenance will be available"
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@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
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@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!
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@united thanks for the help. Wish the phone reps could be so accomidating
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.@united It's worth saying that, if you litter in Singapore, you get caned. "But there are rules" says @united
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@VirginAmerica got it. All set - Thanks!
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@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles
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@USAirways They were breathing very heavily. but were super helpful. Thank you.
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@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed
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.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
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@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb
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@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
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@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.
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@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm
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@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
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@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
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@united On top of that I paid for 1st class and my wife got stuck in coach.
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@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.
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@VirginAmerica I see what you did there ;)
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@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW
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@SouthwestAir Thank you!
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@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
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@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(
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@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel
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@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you
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@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
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@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?
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“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses
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@united sorry, I hate united. i won't get to see my family until Thursday
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@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.
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@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.
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@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie
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@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
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@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.
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@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time
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@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
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@USAirways no worries, your flight attendant took care of it.
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@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help
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.@SouthwestAir you've got a mess here at DTW but your staff is doing great.
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@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
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@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...
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@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!
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@americanair why am I not being given a callback option??! Why has this service been turned off?
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@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!
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@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
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@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
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@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
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@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.
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@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED
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@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold
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@united shes been rescheduled for today, but with the frigid cold, being a possible reason for "maintenance" it could be the same issue 2day
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@united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now
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@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice
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@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
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@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
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@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5
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@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.
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@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?
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@united thank you. Literally called for preboarding as I ran up.
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@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund
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@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke
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@VirginAmerica thank you! I absolutely will 😎
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@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!
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@SouthwestAir flight # 317
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@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks
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@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN
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@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
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@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.
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@SouthwestAir hot stewardess flipped me off
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@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?
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@USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail
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@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto
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@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable
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@SouthwestAir making me miss #TheBachelor right now #wah
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@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!
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@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
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@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ
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@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?
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@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!
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@AmericanAir I'll try to have a great week once I receive it 😩😭💔
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@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
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@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1
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@united so much for being here to help. Very disappointed in your customer service.
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@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
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@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
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@united the costumer services here at Denver Intl Airport is ridiculous bad!
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