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airline_sentiment
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@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?
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@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.
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@AmericanAir are you guys intentionally trying to lose customers and money?
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@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
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@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.
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@JetBlue thanks!!
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@AmericanAir DONE!! thank you so much!!
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@SouthwestAir Thank you!
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@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
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@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?
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@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport
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@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
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@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity
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@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!
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@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice
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@united screws up again...to be expected! NEVER AGAIN!
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@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!
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@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
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@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
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@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838
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@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS
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@united thanks
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@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!
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@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican
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@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
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@united DM sent. This lack if customer service is getting ridiculous.
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@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.
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@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
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@SouthwestAir yes please!
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@VirginAmerica Just DM'd. Same issue persisting.
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@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
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@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.
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@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?
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@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
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@USAirways your mobile app is horrible! Needs a major overhaul
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@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣
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@USAirways No Problem - he was the only person in the airport who would help :)
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@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.
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Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9
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@united either your staff or whoever you contract with at PVD is failing you big time tonight...
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.@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly.
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@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj
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@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home?
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@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...
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@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1
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@united you mean like my mailing address and rate? By the surliness of my United "coworkers" I'm guessing our benefits aren't great.
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@USAirways Can someone please answer my call. I have been waaaaaaiting!!!
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@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the "flyers right's booklet"
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@united thanks for all the help! Totally appreciate it and you made it super easy too
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@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :)
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@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do
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@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out
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@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
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@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they "couldn't staff the plane"
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@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help
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@united my friend lost luggage on flight 1547. What to do?
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@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.
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@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth
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@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL
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@united and I was denied an upgrade because of catering issues??? #poorservice
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@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!
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@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.
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@USAirways my friends at KPHL were told by your rep "if it were me I woulda just gone home this am and tried again tomorrow." 1/2
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@united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."
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@VirginAmerica and it's a really big bad thing about it
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@united is it even legal for you guys to advertise flights that you cant honor??
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@AmericanAir five times at last count
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Is it insulting that @USAirways @AmericanAir offer a "non required $50 voucher as a goodwill offering..At least my bag can fly round trip
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@JetBlue now we are delayed until 1:02! This is ridiculous
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@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.
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@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
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@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.
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@united 5 gate changes, two delays. Even the crew thinks the airline sucks
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@USAirways @rylietolbert15 wow you wouldn't say
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@VirginAmerica @SSal thanks!
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@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
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@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?
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@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!
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@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.
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@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic
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@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!
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@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.
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@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
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@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...
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@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!
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@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!
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@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
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@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.
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@USAirways thank you! Glad to be heading home! Great people at your call center!
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@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...
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@SouthwestAir got it taken care of! thank you <3
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@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.
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@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd
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@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.
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@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w
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@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
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@AmericanAir thank you for the update!
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@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
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@united you're good. Thank you!
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@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet
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