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airline_sentiment
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@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.
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@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.
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@AmericanAir SJC->LAX. After the fourth time, I gave up!
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@JetBlue why is flight 1106 delayed out to NY? Same problem?
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@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!
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@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
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@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.
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@usairways really need help asap, so please make it quick. Thx.
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@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?
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@SouthwestAir That's an awesome library.
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@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag
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@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.
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@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
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@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight
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@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
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@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.
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@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
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@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing
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@united No thanks. Took care of it when I called
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@SouthwestAir @FortuneMagazine friendliest employees
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@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.
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@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
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“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)
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@AmericanAir been waiting on hold for more than an hour
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@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue
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@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.
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@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!
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@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....
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@SouthwestAir shhhh i don't want something else to steal our deal😉
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@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.
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@united on your website it says 10 days. Its been 16 and counting.
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@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.
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@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
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@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
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@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
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@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline
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@JetBlue Why doesn't your "Best Fare Finder" work?
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@united thank you!
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@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?
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@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.
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@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.
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@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.
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@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.
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@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm .
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@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.
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@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?
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@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.
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@SouthwestAir I did. Still haven't heard a thing.
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@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?
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@JetBlue extra-speed line closed in Tampa. What gives?
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@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon
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@USAirways @TheHaileyTate Another blatant lie from @USAirways
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@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?
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@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
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@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?
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@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
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@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.
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@SouthwestAir Finally got through after 3 hours and all set. Thanks.
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@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.
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@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you
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@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious.
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@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?
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@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage
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@AmericanAir on hold again....estimated 2 hr hold
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@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines
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@SouthwestAir my trip is a month away...why do you consider it "around the corner"? Is that a setting I can change?
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@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.
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“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?
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@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
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@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.
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@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd
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@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
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@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
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@united and waiting
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@JetBlue just mine sadly.. But yea the fly fi is awesome
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@united Ill check it out, appreciate the response, regardless.
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@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
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@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
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.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.
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@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
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@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.
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@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats
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@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
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@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
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@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours
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@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?
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@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
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“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt
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@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M
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@united need assistance. Line is out the door and travelling with 3 kids.
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@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting
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@SouthwestAir but when do I get my gin & tonic !?!?
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@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
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@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home
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@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.
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@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!
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@JetBlue we don't need anybody else!
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@USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update??
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@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?
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@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks
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