Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain	0
@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!	0
@united I'd really like to get off of this plane now.	0
@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.	0
@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people	0
@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.	0
@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.	0
@united this is in ur Hemispheres magazine. I'm open to what will u do to make the "flight more pleasant." http://t.co/VrQDpqEPFW	0
@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.	0
@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID	0
@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too	0
@AmericanAir If it's in my backpack, why do I need to see agent?	0
@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues	0
@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.	0
@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.	0
@SouthwestAir Thanks for the info! Have a good day.	1
@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out	0
@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt	0
@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊	0
@JetBlue You failed. That's the answer. Please don't justify otherwise.	0
@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.	0
@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again	0
@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡	0
@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2	0
@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.	0
@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate	0
@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws	0
@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.	0
@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.	0
@AmericanAir oh I did. All I received back was an email saying " delays happen".. Uh huh..	0
@united that would have been nice earlier today. Too Late Flight now. I hope.	0
@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.	0
@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!	0
@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?	0
@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled	0
@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways	0
@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...	0
@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.	0
@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail	0
@united thanks! Everything a-ok now.	1
@JetBlue For one way, not letting me select TO city....strange...and now some fairs look "normal" ????	0
@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌	1
@united it is cool. Your customer told me they didn't care either. It is expected	0
@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.	0
@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.	0
@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness	0
@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...	0
@JetBlue bag is supposedly here in Boston	0
@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.	0
@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!	1
@SouthwestAir It was never really "lost" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!	0
@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.	0
@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto	0
@JetBlue still waiting to board and see if they will give us the exit row.	0
@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.	0
@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!	0
@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.	0
@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical	0
@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them	0
@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.	0
@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.	0
@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3	1
@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY	0
@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.	0
@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.	0
@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!	0
@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.	0
@SouthwestAir loved it!	1
@SouthwestAir 10+ people pre boarded Only 1 needed a wheel chair off the plane... Was NOT the case boarding	0
@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt	0
@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2	0
@SouthwestAir why is customer relations still not open....in Texas?!	0
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)	0
@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel	0
@AmericanAir You can't even get someone on the phone. Great story for the media.	0
@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.	0
@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!	0
@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41	1
@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?	0
@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless	0
@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?	0
@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA	0
@USAirways your service sucks.	0
@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.	0
@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.	0
@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now	0
@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???	0
@AmericanAir After being patient about my "delayed" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!	0
Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB	0
@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS.	0
@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!	1
@united Yeah that didn't happen!	0
@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it	0
@SouthwestAir no you are not, you just care about mighty dollar.	0
@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done	0
@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail	0
@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.	0
@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC	0
@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.	0
@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??	0

@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain

0

@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!

0

@united I'd really like to get off of this plane now.

0

@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.

0

@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people

0

@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.

0

@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.

0

@united this is in ur Hemispheres magazine. I'm open to what will u do to make the "flight more pleasant." http://t.co/VrQDpqEPFW

0

@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.

0

@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID

0

@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too

0

@AmericanAir If it's in my backpack, why do I need to see agent?

0

@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues

0

@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.

0

@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.

0

@SouthwestAir Thanks for the info! Have a good day.

1

@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out

0

@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt

0

@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊

0

@JetBlue You failed. That's the answer. Please don't justify otherwise.

0

@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.

0

@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again

0

@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡

0

@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2

0

@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.

0

@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate

0

@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws

0

@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.

0

@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.

0

@AmericanAir oh I did. All I received back was an email saying " delays happen".. Uh huh..

0

@united that would have been nice earlier today. Too Late Flight now. I hope.

0

@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.

0

@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!

0

@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?

0

@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled

0

@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways

0

@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...

0

@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.

0

@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail

0

@united thanks! Everything a-ok now.

1

@JetBlue For one way, not letting me select TO city....strange...and now some fairs look "normal" ????

0

@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌

1

@united it is cool. Your customer told me they didn't care either. It is expected

0

@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.

0

@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.

0

@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness

0

@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...

0

@JetBlue bag is supposedly here in Boston

0

@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.

0

@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!

1

@SouthwestAir It was never really "lost" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!

0

@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.

0

@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto

0

@JetBlue still waiting to board and see if they will give us the exit row.

0

@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.

0

@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!

0

@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.

0

@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical

0

@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them

0

@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.

0

@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.

0

@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3

1

@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY

0

@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.

0

@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.

0

@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!

0

@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.

0

@SouthwestAir loved it!

1

@SouthwestAir 10+ people pre boarded Only 1 needed a wheel chair off the plane... Was NOT the case boarding

0

@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt

0

@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2

0

@SouthwestAir why is customer relations still not open....in Texas?!

0

@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)

0

@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel

0

@AmericanAir You can't even get someone on the phone. Great story for the media.

0

@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.

0

@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!

0

@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41

1

@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?

0

@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless

0

@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?

0

@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA

0

@USAirways your service sucks.

0

@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.

0

@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.

0

@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now

0

@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???

0

@AmericanAir After being patient about my "delayed" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!

0

Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB

0

@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS.

0

@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!

1

@united Yeah that didn't happen!

0

@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it

0

@SouthwestAir no you are not, you just care about mighty dollar.

0

@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done

0

@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail

0

@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.

0

@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC

0

@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.

0

@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??

0