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airline_sentiment
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@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
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@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff
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@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay
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@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.
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@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL
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@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in
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@JetBlue according to jfk plenty of planes are landing. No problem there
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Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
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@united My wife has been on the phone several times for past 3 days, with no result.
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@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.
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@JetBlue will call. Thank you!
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@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers
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@USAirways your chairmans phone is down. what other number can i use?
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@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience
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@SouthwestAir thx but I'll be expecting a credit for this leg.
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@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
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@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.
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@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!
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@united "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU
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@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
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@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is
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@USAirways ice cream up front! Solid
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@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
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@united 1632 was phenomenal frm gate (SEA) to gate (IAD)
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@AmericanAir 11 out of 11 delayed flights, you suck and getting worse
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@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
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@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
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@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available
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@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
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,@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue
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@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
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@JetBlue thank you!!
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@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
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@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had
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@united In 2015, United is "unable" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice
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@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb
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@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
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@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
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@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!
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@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
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@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
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@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off
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@USAirways found the tix#, security code not working. Tried a dozen times.
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@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.
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@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?
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@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?
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@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.
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@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!
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@JetBlue no excuse though for 3 gate changes though.
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@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?
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@united Not encouraged that I'll have my CPAP tonight.
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@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.
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@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.
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@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!
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@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
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@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy
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@USAirways you are horrendous. Pull your shit together
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@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?
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@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW
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@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.
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@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!
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@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.
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@VirginAmerica Thank you for the follow
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@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?
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@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.
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@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.
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@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
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@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
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@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!
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@USAirways Strike Three!!! You guys suck!!!
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@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!
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@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
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@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please
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@USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable
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@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!
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@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!
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@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews
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@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers
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@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
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@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.
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@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United
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@AmericanAir I DM'd you. Anything you can do?
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@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted
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@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
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@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.
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@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
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@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.
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@JetBlue it's poop and barely works
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@SouthwestAir Sent your way, thanks for the help.
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@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.
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@USAirways your agent did not say
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@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
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@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
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@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail
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@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was
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@united 45+ min at EWR baggage claim #stillnobags #ridiculous
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@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
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@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
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@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst
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@united where's my damn bag??
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