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@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB
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@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please
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@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...
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@AmericanAir Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.
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@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff
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@united has an United flight ever been on time. #americanisbetter
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@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
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@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!
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@united just filled it out. Hope someone responds before we book our next trip.
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@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
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@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks
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@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful.
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@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!
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@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.
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@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed
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@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
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@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen
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@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways
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@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
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@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails
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@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎
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@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!
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@united we followed the baggage rules on your website and was still charges $150. But only going one way
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@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!
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@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby
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@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.
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@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
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@united thnx!
1
@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.
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@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.
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@VirginAmerica there is something wrong with you website in Safari iPhone
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@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
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@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.
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@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?
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Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!
1
@AmericanAir no, you should do something about everything happened yesterday...
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@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines
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@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?
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@VirginAmerica that doesn't look to fat to me! It looks yummy!
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@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.
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@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05
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@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures
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@united bad customer service to NYC a few weeks ago. Thinking of moving on
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@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow
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That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue
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@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI
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@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.
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@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
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@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf "Breaking Barriers To a Clean Energy Future"
1
@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.
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@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
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@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ
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@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏
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@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.
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@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3
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@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).
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@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
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@united despite my bag not making it to Newark good informative email tracking updates help!
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@united Your website deserves a new design. #html5 FTW!
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@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine
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@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.
1
@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.
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@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!
1
@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!
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@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
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@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold
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@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday
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@SouthwestAir y'all the real MVP with these prices...
1
@USAirways Why is there no contact email for customer complaints?
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@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!
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@USAirways hello I have a question for you and your phone lines have jammed
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@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring?
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@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
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@SouthwestAir your phone lines suck. I have a dilemma.
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@SouthwestAir 20 minutes on hold waiting is ridiculous......
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@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
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@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you!
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@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
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@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).
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@SouthwestAir thank you so much completely made things right!
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@AmericanAir thank you we got on a different flight to Chicago.
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@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!
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@JetBlue thanks for letting us know. Hoping for no more delays!
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@JetBlue needs to get its act together in #PHX
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@AmericanAir ...2/2 doesn't help me.
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@JetBlue hard to tell, but was told wifi only worked for one side of the plane.
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@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
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@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.
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@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
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@USAirways what do I push to rebook with that 800 number
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@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
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@united no my concerns were not addressed
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@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
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@united Club in Denver is dope 👌
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@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
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@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue
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@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
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@JetBlue thank you will do!! You guy are awesome!
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“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved
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@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
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