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airline_sentiment
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@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
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@JetBlue thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!
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@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.
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@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6
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@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is "No". :(
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@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!
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@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight
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@AmericanAir Thanx for replying. DM sent
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@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?
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@united service staff to is less than friendly!
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@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
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@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers
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@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution
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@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF
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@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
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@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
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@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
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@united Life goal: complete ✔️
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@AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.
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@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
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@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.
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@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
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@VirginAmerica you guys are perfect as always! <3 #WeRVirgin
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@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional
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@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.
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@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you
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@united Cancelled Flights flt from EWR. "No crew".Tells wife & 4 yr old to "get to NY to catch @AirCanada" to YYZ! Good #customerservice is dead.
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@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...
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@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg
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@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards
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@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?
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@united I tried the online tracking and they said something like "attempting to locate luggage"
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@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?
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@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes
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@AmericanAir thanks so much!
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@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.
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@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
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@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
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@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++
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@AmericanAir all right, but can you give me an email to write to ?
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@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?
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@united Why isn't the flight status updated to delayed UA1532 no board
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@USAirways what is the holdup? Should I be looking for another flight?
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@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?
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@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly!
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@AmericanAir I want the flight I have on hold. I don't want a new flight.
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@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu
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@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
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@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward
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@United can you let us out of the gate now. UA1157
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@USAirways surprisingly quick response time by you and them. Thanks!
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@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect
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.@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF
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@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.
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@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
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@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?
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@USAirways I was told a "return call" by a human
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@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
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@united The only thing you fella have done right today is get me to the pacific time zone.
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@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
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@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy
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@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!
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@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
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@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
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@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...
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@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!
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@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!
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@VirginAmerica delayed to10.30!!
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@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..
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@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.
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@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay
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@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(
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@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.
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@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
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@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail
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@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.
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@USAirways HA! You're fun.
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@USAirways ... I f@$%ing hate you.
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@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?
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@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
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@JetBlue @Cayman_Islands I know that bar :) Wish I was there now!
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@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
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@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(
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@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u
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@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.
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@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
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@JetBlue definitely!
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@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!
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@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?
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@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was
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@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!
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@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy
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@AmericanAir thank you!
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@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️
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@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks
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@AmericanAir cut it. Put me on a flt tomorrow.
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@united why would they make me share a room?
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@USAirways okay, great. Thank you!
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@USAirways worst customer service experience ever today. Get it together.
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@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
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