Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail	0
@AmericanAir still waiting on a dm response..... #sloooowresponses	0
@USAirways Thank you, busy times.	1
@JetBlue thanks so much for your condolences and quick response. It is very much appreciated	1
@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.	0
@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)	1
@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.	0
@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time	1
@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485	0
@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm	0
@USAirways thanks !!!	1
@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags	0
@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.	0
@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.	0
@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways	0
@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)	1
@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service	0
@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed	0
@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks	0
@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.	0
@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient	0
@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united	1
@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed	1
@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon	0
@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +	1
@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?	0
@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW	0
@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.	1
@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family	0
@JetBlue Update please on why flight 2601 continues to be further delayed	0
@united They held the plane! Made it!!	1
@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored	0
@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?	0
@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation	0
@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on	0
@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain	0
@USAirways That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!	0
@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board	0
@united I'm not sure it will have "next time"...	0
@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)	0
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?	0
@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)	0
@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!	0
@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?	0
@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!	0
@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting	0
“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!	1
@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.	0
@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)	1
@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me	0
@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.	1
@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location	0
@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice	1
@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.	1
@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty	0
@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!	0
@united ok, have sent u info via DM. I appreciate your help and consideration. 😊	1
@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD	0
@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded	0
@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.	0
@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!	1
@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?	0
@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag	0
@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane	0
@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)	1
@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail	0
@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck	0
@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,	0
@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!	0
@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems	0
@united 1 refused boarding with Nexus. nexus confirmed she should not be refused	0
@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.	0
@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2	0
@USAirways we are boarding now but have yet to depart. Thanks for the response.	1
@united How about free wifi when your flights delayed? Only 20 mins allowed!	0
@JetBlue Third flight in a row for my wife with her TV not working...	0
@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail	0
@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again	0
@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs	0
@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.	0
@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.	0
@united 2nd Late Flight flight today	0
@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?	0
@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.	0
@AmericanAir @Cowboycerrone ratchet airway!. ......	0
@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...	0
@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.	0
@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...	0
@SouthwestAir Gracias... appreciate that!	1
@united your "customer service" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!	0
@AmericanAir thank you!	1
@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets	1
@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.	0
@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.	0
@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job	0
@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.	0
@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns	0
@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/	0
@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?	0
@united Can you transfer my bags too?	0

@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail

0

@AmericanAir still waiting on a dm response..... #sloooowresponses

0

@USAirways Thank you, busy times.

1

@JetBlue thanks so much for your condolences and quick response. It is very much appreciated

1

@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.

0

@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)

1

@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.

0

@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time

1

@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485

0

@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm

0

@USAirways thanks !!!

1

@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags

0

@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.

0

@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.

0

@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways

0

@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)

1

@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service

0

@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed

0

@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks

0

@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.

0

@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient

0

@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united

1

@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed

1

@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon

0

@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +

1

@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?

0

@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW

0

@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.

1

@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family

0

@JetBlue Update please on why flight 2601 continues to be further delayed

0

@united They held the plane! Made it!!

1

@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored

0

@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?

0

@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation

0

@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on

0

@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain

0

@USAirways That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!

0

@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board

0

@united I'm not sure it will have "next time"...

0

@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)

0

@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?

0

@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)

0

@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!

0

@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?

0

@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!

0

@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting

0

“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!

1

@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.

0

@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)

1

@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me

0

@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.

1

@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location

0

@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice

1

@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.

1

@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty

0

@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!

0

@united ok, have sent u info via DM. I appreciate your help and consideration. 😊

1

@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD

0

@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded

0

@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.

0

@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!

1

@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?

0

@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag

0

@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane

0

@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)

1

@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail

0

@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck

0

@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,

0

@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!

0

@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems

0

@united 1 refused boarding with Nexus. nexus confirmed she should not be refused

0

@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.

0

@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2

0

@USAirways we are boarding now but have yet to depart. Thanks for the response.

1

@united How about free wifi when your flights delayed? Only 20 mins allowed!

0

@JetBlue Third flight in a row for my wife with her TV not working...

0

@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail

0

@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again

0

@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs

0

@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.

0

@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.

0

@united 2nd Late Flight flight today

0

@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?

0

@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.

0

@AmericanAir @Cowboycerrone ratchet airway!. ......

0

@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...

0

@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.

0

@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...

0

@SouthwestAir Gracias... appreciate that!

1

@united your "customer service" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!

0

@AmericanAir thank you!

1

@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets

1

@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.

0

@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.

0

@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job

0

@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.

0

@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns

0

@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/

0

@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?

0

@united Can you transfer my bags too?

0