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airline_sentiment
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@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap
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@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.
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@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.
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@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
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@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
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.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.
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@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!
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@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj
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@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?
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@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G
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@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ
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@united that's brilliant Thankyou so much. Is it classed as part of carryon?
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@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting
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@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
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@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail
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@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
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@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?
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@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a
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@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.
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@USAirways don't think you guys could mess things up any more.. Never flying with you again!
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@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
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Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”
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@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!
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@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.
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@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.
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@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?
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@AmericanAir won't answer the reservation line! Nice service. We may be stuck...
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@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
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@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE
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@SouthwestAir it's not letting me DM you !!
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@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?
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@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.
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@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.
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@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.
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@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
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@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap
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@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
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@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.
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@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!
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@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!
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@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help
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@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
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@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome
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@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
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@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice
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@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???
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@united @gg8929 Unbelievable hypocrisy!!
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@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
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@AmericanAir after losing my bags for 4 days&charging me $475 to"arrange pick up"in argentina,claiming tollfree: won't reimburse me. Help!
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@united of course I did. The bag should be here by now :( #frustrated
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@SouthwestAir thanks I think we've got it figured out
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@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage
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@JetBlue thanks!
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@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?
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@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail
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@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0
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@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset
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@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.
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@AmericanAir No, had already waited an hour for it and wanted to get home.
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@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.
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@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
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@USAirways Sadly your words don't represent your company's actions. Talk is cheap.
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@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well
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@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!
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@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.
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@VirginAmerica I'm #elevategold for a good reason: you rock!!
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@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
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@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
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.@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.
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@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
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@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
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@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.
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@united it's 9:56, and the desk attendant stated we would "sit awhile" until given the all clear. Lack of communication seems to the norm.
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@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify
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@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.
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@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a
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@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI
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@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee
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@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.
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@united flight 1491...plane from SFO to DEN is basically on time.
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@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful
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@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool
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@USAirways great, thank you!
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@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.
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@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice
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@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...
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@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about
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@USAirways : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles & $125 for the tckt
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@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.
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@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek
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@AmericanAir I need an answer why we can't get into Wichita Falls.
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@SouthwestAir prove it
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@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)
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@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
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@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.
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@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.
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@JetBlue @lopezlaymari what a patronizing response to a legitimate issue
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@JetBlue why did you just Cancelled Flight flight 670 last minute?!?
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“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA
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@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?
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