Datasets:
Shayanvsf
/
Sentiment

Dataset card Data Studio Files
xet
Community
1
text
stringlengths
12
186
airline_sentiment
int64
0
1
@USAirways your app sucks balls compared to @AmericanAir
0
@SouthwestAir Thanks
1
@SouthwestAir thank you :)
1
@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!
0
@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks
0
@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!
1
@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜
1
@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
0
@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
0
@JetBlue 's free wifi on board is the best thing that's happened since sliced bread
1
@americanair I finally got someone on the phone so no worries!
0
@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService
0
@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
0
@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.
0
@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.
1
@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.
0
@AmericanAir 2days 2plains 2fails
0
@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
1
@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!
0
@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out.
0
@AmericanAir well done, you have taken the fun out of air travel @PHLAirport
0
@AmericanAir thank you!
1
@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
1
@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
0
@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening
0
@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first
0
@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
0
@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.
0
@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
0
@USAirways I've been on hold for 30 minutes and counting. #unacceptable
0
@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said "unspecified error" and to call SWA
0
@united i did but i got nothing from it. Just dissapointment =(
0
@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM
0
@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎
0
@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.
0
@JetBlue whats going on with flight 2034. Delayed beyond 834. Shouldnt thre flights switch at that point?
0
@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter
0
@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.
0
@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x
1
@USAirways how about a phone # to talk to a real person?
0
@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎
0
@VirginAmerica classiq, luv Virgin America. Greetingz
1
@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.
0
@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀
1
@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
0
@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!
0
@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
1
@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection
0
@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
0
@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out
0
@United never heard of this? http://t.co/QDebyaHqfM
0
@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?
0
@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket
0
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
0
@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
0
@USAirways thank you!!
1
@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
0
@JetBlue I love your flights! But theres always some delay unfortunately
0
@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.
0
@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
1
@USAirways REALLY? Tried that already-got message not available to do. Next idea?
0
@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx
0
@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
0
@united thanks we'll be in touch!
1
@JetBlue can't book a flight because of outdated, forced opt-in "Verified by Visa" nonsense. Help a girl out? I just want to get to @sxsw
0
@USAirways was on the phone for over an hour waiting without an answer. 😩
0
@SouthwestAir it's ok I was supposed to be in California 5hrs ago
0
@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.
0
@united sent you my confirmation via DM. Thank you very much
1
@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with
0
@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?
0
@united can you not get the first flight of the day off the ground on time? #1531. Let's go.......
0
@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
0
@USAirways Why can't I check in online for a flight tomorrow am?
0
@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united
0
@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
1
@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?
0
@SouthwestAir How do I stop getting credit card apps? I already have a card!
0
@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks
1
@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
0
@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?
0
@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.
0
@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.
0
@united i think he actually did not like your screen @campilley 😃😃😃
0
@JetBlue thank you 😊 standing in line now!
1
@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
0
@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
0
@AmericanAir thank you
1
@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service
0
@JetBlue @L_Burley11 -- the best!!!
1
@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
0
@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.
0
@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a "baggage error" #sarcasm
0
@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse
0
@USAirways Interesting you forward compliments but never complaints! World's worst airline #GoingForGreatnessFAIL
0
@SouthwestAir please help on hold forever to check in for flight
0
@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.
0
.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
0
@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...
0
@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.
0