Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@united no it weighed 45.5 and it was the only checked bag	0
@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11	0
@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!	0
@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.	0
@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj	1
@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ	0
@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)	0
@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after	0
@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone	0
@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough	0
@JetBlue of course !!!!	1
@JetBlue PDX to JFK was suuuuper HOT.	1
@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail	0
@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.	0
@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.	0
@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.	0
@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …	0
@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!	0
@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?	0
@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.	0
@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.	0
@USAirways thanks :)	1
@united "where we trick you into making us look popular on Twitter by being the worst airline" #wellplayed #jokesonus	0
@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck	0
@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight	0
@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!	0
@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!	1
@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless	0
@SouthwestAir your wifi is angering me with its slowness	0
@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?	0
@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀	1
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS	0
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J	1
@JetBlue awesome, thanks! on hold now.	1
@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.	0
@USAirways Reservation agent on the phone did a great job.	1
@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent.	0
@SouthwestAir I'm really craving your pretzels, please send me some.	1
@united has it been 4-6hrs yet?	0
@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.	0
@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.	0
@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!	0
@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?	0
@AmericanAir employees are racist!!!!!	0
@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.	0
@united we have been told that it's lost...you guys don't know where it is	0
@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?	0
@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.	0
.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!	1
@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?	0
@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.	0
@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?	0
@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines	0
@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?	0
<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!	0
@USAirways NOW they're not even accepting calls AT ALL! Come on.	0
@AmericanAir #2298. Everyone else was outstanding.	0
@AmericanAir im tryin to book a flight but cant get ahold of anyone!	0
@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan	0
@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)	0
@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.	0
@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.	0
@united YOU GUYS ARE HORRIBLE.	0
@JetBlue btw, her name was Samantha and she won over everyone on the flight	1
@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.	0
@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?	0
@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.	1
@united I have proof that my situation now is due to company mistake	0
@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223	1
@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks	0
@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed	0
@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2	0
@AmericanAir thanks	1
@USAirways should, but didn’t.	0
@VirginAmerica Why is the site down? When will it be back up?	0
@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined	0
@united awesome new plane flight 1701	1
@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...	0
@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying	1
@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside	0
@USAirways My last flight was Cancelled Flightled and I'm very disappointed.	0
@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC	1
@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.	0
@united + that's the gist of what the flight attendant told her.	0
@AmericanAir thanks for keeping us safe	1
@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD	0
@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?	0
@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!	0
@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22	0
@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours	0
@USAirways thanks for being so bad you make a two day train trip look appealing!!	0
@SouthwestAir Southwest is definitely my favorite airline to fly! :D	1
@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)	0
@USAirways thank you! You have always been so good to me. I will follow up.	1
@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!	1
@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...	0
@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!	0
@JetBlue I love you	1
@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?	0
@united was that English? I'll DM though I don't think you'll make a plane appear.	0

@united no it weighed 45.5 and it was the only checked bag

0

@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11

0

@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!

0

@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.

0

@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj

1

@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ

0

@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)

0

@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after

0

@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone

0

@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough

0

@JetBlue of course !!!!

1

@JetBlue PDX to JFK was suuuuper HOT.

1

@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail

0

@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.

0

@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.

0

@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.

0

@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …

0

@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!

0

@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?

0

@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.

0

@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.

0

@USAirways thanks :)

1

@united "where we trick you into making us look popular on Twitter by being the worst airline" #wellplayed #jokesonus

0

@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck

0

@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight

0

@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!

0

@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!

1

@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless

0

@SouthwestAir your wifi is angering me with its slowness

0

@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?

0

@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀

1

@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS

0

@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J

1

@JetBlue awesome, thanks! on hold now.

1

@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.

0

@USAirways Reservation agent on the phone did a great job.

1

@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent.

0

@SouthwestAir I'm really craving your pretzels, please send me some.

1

@united has it been 4-6hrs yet?

0

@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.

0

@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.

0

@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!

0

@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?

0

@AmericanAir employees are racist!!!!!

0

@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.

0

@united we have been told that it's lost...you guys don't know where it is

0

@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?

0

@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.

0

.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!

1

@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?

0

@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.

0

@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?

0

@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines

0

@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?

0

<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!

0

@USAirways NOW they're not even accepting calls AT ALL! Come on.

0

@AmericanAir #2298. Everyone else was outstanding.

0

@AmericanAir im tryin to book a flight but cant get ahold of anyone!

0

@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan

0

@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)

0

@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.

0

@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.

0

@united YOU GUYS ARE HORRIBLE.

0

@JetBlue btw, her name was Samantha and she won over everyone on the flight

1

@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.

0

@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?

0

@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.

1

@united I have proof that my situation now is due to company mistake

0

@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223

1

@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks

0

@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed

0

@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2

0

@AmericanAir thanks

1

@USAirways should, but didn’t.

0

@VirginAmerica Why is the site down? When will it be back up?

0

@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined

0

@united awesome new plane flight 1701

1

@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...

0

@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying

1

@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside

0

@USAirways My last flight was Cancelled Flightled and I'm very disappointed.

0

@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC

1

@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.

0

@united + that's the gist of what the flight attendant told her.

0

@AmericanAir thanks for keeping us safe

1

@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD

0

@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?

0

@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!

0

@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22

0

@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours

0

@USAirways thanks for being so bad you make a two day train trip look appealing!!

0

@SouthwestAir Southwest is definitely my favorite airline to fly! :D

1

@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)

0

@USAirways thank you! You have always been so good to me. I will follow up.

1

@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!

1

@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...

0

@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!

0

@JetBlue I love you

1

@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?

0

@united was that English? I'll DM though I don't think you'll make a plane appear.

0