Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@united which is why my next flights to Miami will be on another airline.	0
@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4	0
@USAirways you got to be "F"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH	0
@JetBlue can't change it. True blue points and I can't get to a phone	0
@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/	0
@AmericanAir today, after 6 yrs., no longer my preferred airline.	0
@united IT-problems with the link? #3thparty	0
@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.	0
@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA	0
@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.	0
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.	0
.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies	0
@SouthwestAir can i have my bags back ding!!	0
@united $55 cab ride to dfw from love got me my bag. Reimburse?	0
@JetBlue great.	1
@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.	0
@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays	0
@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help	0
@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS	0
@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email	0
@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers	0
@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day	0
@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!	0
@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue	0
@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?	0
@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN	0
@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience	1
@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early	0
@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??	0
@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.	0
@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.	0
@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.	0
@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number	0
@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out	1
@USAirways anyone there to help? Still on hold...	0
@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.	1
@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.	1
“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.	0
@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎	1
@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??	0
@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse	0
@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled	0
@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!	0
@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?	0
@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead	0
@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/	0
@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate	0
@SouthwestAir the wait for the bags is longer than the actual flight.	0
@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!!	0
@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC	0
@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???	0
@USAirways Waiting on my flight right now, thanks!!	1
@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass	1
@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.	0
@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?	0
@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?	0
@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!	0
@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly	0
@USAirways your airway is a joke. I have never dealt with worse service	0
@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l	0
@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...	0
@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.	0
@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :)	0
@JetBlue got it. thanks the quick reply.	1
@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.	0
@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know	0
@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??	0
@united you hung up on me again.	0
@united Hubby made it by the skin of his teeth! :)	1
@United "delayed due to customer service" Huh? http://t.co/XlTV5z6sT1	0
@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS	0
@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.	1
@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.	0
@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg	0
@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!	0
@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!	0
@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h	1
@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈	1
@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(	0
@united thx off the response, finally got through the 45 min wait and talked to someone.	1
@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab	0
@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.	0
@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of	0
@united so is the ^JJ standing for Just Joking? I am not finding the humor.	0
@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.	0
@united missing this wedding because of these delays would not be cool	0
@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.	0
@united no they were to busy taking to each other and I needed to get to an audition.	0
@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1	0
@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour	0
@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?	0
@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.	0
@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.	1
@united I like delays less than you because I'm the one on the plane. Connect me with a voucher	0
@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw	0
@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day	0
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected.	0
@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.	0
@JetBlue backlog is an hour at most, this is over two! Unacceptable!!	0
@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.	1

@united which is why my next flights to Miami will be on another airline.

0

@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4

0

@USAirways you got to be "F"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH

0

@JetBlue can't change it. True blue points and I can't get to a phone

0

@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/

0

@AmericanAir today, after 6 yrs., no longer my preferred airline.

0

@united IT-problems with the link? #3thparty

0

@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.

0

@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA

0

@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.

0

@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.

0

.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies

0

@SouthwestAir can i have my bags back ding!!

0

@united $55 cab ride to dfw from love got me my bag. Reimburse?

0

@JetBlue great.

1

@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.

0

@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays

0

@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help

0

@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS

0

@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email

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@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers

0

@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day

0

@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!

0

@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue

0

@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?

0

@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN

0

@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience

1

@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early

0

@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??

0

@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.

0

@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.

0

@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.

0

@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number

0

@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out

1

@USAirways anyone there to help? Still on hold...

0

@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.

1

@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.

1

“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.

0

@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎

1

@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??

0

@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse

0

@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled

0

@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!

0

@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?

0

@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead

0

@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/

0

@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate

0

@SouthwestAir the wait for the bags is longer than the actual flight.

0

@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!!

0

@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC

0

@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???

0

@USAirways Waiting on my flight right now, thanks!!

1

@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass

1

@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.

0

@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?

0

@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?

0

@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!

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@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly

0

@USAirways your airway is a joke. I have never dealt with worse service

0

@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l

0

@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...

0

@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.

0

@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :)

0

@JetBlue got it. thanks the quick reply.

1

@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.

0

@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know

0

@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??

0

@united you hung up on me again.

0

@united Hubby made it by the skin of his teeth! :)

1

@United "delayed due to customer service" Huh? http://t.co/XlTV5z6sT1

0

@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS

0

@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.

1

@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.

0

@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg

0

@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!

0

@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!

0

@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h

1

@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈

1

@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(

0

@united thx off the response, finally got through the 45 min wait and talked to someone.

1

@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab

0

@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.

0

@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of

0

@united so is the ^JJ standing for Just Joking? I am not finding the humor.

0

@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.

0

@united missing this wedding because of these delays would not be cool

0

@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.

0

@united no they were to busy taking to each other and I needed to get to an audition.

0

@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1

0

@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour

0

@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?

0

@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.

0

@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.

1

@united I like delays less than you because I'm the one on the plane. Connect me with a voucher

0

@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw

0

@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day

0

@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected.

0

@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.

0

@JetBlue backlog is an hour at most, this is over two! Unacceptable!!

0

@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.

1