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airline_sentiment
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@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!
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@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..
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@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.
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@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!
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@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove
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@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
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@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
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@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
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@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
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@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
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@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce
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@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler
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@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work
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@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days
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@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!
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@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous
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@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.
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@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending
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@united's first-class #cockup http://t.co/oh7CFv7DHR
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@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
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@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!
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@United give me a direct number I can call regarding my lost baggage immediately.
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@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster!
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@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice
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@SouthwestAir think you have great people working for you.
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@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous
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@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
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@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
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@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
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@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane
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@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
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@united Very impressed so far. An app that's worth a damn and sms updates on my flight.
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@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD.
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@USAirways been trying for weeks no use
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@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
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@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule
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See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4
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@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable
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@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?
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@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?
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@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡
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@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad
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@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded
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.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
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@AmericanAir another day another grievance with this airline. No customer service
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@united I flew back w other company since United didnt have an earlier flight
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Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN
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@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux
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@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry
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@SouthwestAir why are you literally the worst?
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@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv
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@USAirways ok thank you we were told ground delay due to snow.
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@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔
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@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
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@united Thanks, I will!
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@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy
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@USAirways I'm amazed at the lack of communication with the passengers.
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@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.
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@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
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@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song "I'm Blue" while flying on JetBlue.
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@united yup, it just happens way too often...5 times in the last 12 months
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@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
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@united said they would give us a refund. 30 days Late Flightr NO refund.
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@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers
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@JetBlue, your hold music sucks.
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@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
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@JetBlue no. Please stop.
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@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
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@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits
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@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.
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@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
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@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.
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@united will do. Thanks for the help. Cheers
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@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"
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@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
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@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?
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@USAirways I paid for my seat. I expect to be able to use my full seat
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@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
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@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎
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@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
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@VirginAmerica sounds like fun !
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@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
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@united free hotel doesn't make up for such poor customer service and disregard
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@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel
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@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have "planned better."
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@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi
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@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
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@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
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@AmericanAir unable to access the website. Will try again.
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@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.
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@AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed
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@united Great customer service again. Thanks!
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@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short
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@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
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@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...
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@JetBlue mechanical failure isn't Boston' fault.
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@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
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@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.
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@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
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@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!
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