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@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir
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@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!
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@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!
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@united would be hard to be worse than last time but I'm sure you'll give it a shot
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@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...
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@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage
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@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.
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@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...
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“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!
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@AmericanAir thank you for the robotic and non helpful assistance.
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@United also ran out of water and refused service #costumerservice #legit #jk
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@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
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@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.
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@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
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@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
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@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
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@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal
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@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
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@USAirways Thanks for showing interest...3880 to Greenville, SC.
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@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J
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@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
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“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!
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@USAirways always letting me down. 👊
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It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue
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@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after
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@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!
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@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa
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@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
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@SouthwestAir might be the worst airline ever
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@USAirways this has been my WORST flying experience with you guys, you need to do better
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@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots
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@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.
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@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.
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@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.
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@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail
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@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed
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@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
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@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks
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@AmericanAir I let a crew member know every time this happens. Which is most of the time.
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@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?
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@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks
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@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??
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@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.
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@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!
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@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572
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@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.
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@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
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@united What does delayed due to Customer Service mean for UA761?
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@JetBlue oh definitely. I kind of only fly JetBlue.
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@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?
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@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal
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@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
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@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
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@united, no, your service here pretty much ruined my day, but thanks for the weak attempt
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@united, if you mean beyond opaque "maintenance issues", yes, that would be basic in customer service which your EWR staff can't manage.
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@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
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@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag
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@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!
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@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous
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@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF
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@USAirways 25+ min. Hung up. Always awful having to call Reservations there.
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@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|
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@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.
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@AmericanAir how can I when system always hangs up on me?
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@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
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@USAirways half an inch of snow in Charlotte #overwhelming
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@usairways and @american please get my plane together before I go to Jetblue
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@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...
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@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
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@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
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@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple
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@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
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@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
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@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.
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@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)
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@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
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@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
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Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business
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@AmericanAir Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks
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@AmericanAir hey! I have a name issue on my reservation can you help?
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@JetBlue thanks for listening. Doesn't mean I don't appreciate you!
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@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.
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@united I've been doing this for 15 years and I've never had this many issues with any other airline.
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@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!
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@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
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@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
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@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.
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@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage
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@AmericanAir WHERE IS MY BAG?!?!?!
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@united ridiculous! I have to be refunded whenever I get at my final destination or not!
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@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
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@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.
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@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
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@united Could this email be resent as it doesnt appear to have arrived.
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@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!
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@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies.
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@united since I have an international connection at 9am, I'm hoping for the same thing!
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@USAirways Your software is broken. "Call Customer Support" is not the fix. Like I said earlier, yell at your developers.
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@AmericanAir stop sending me back to "customer relations "I have hand written a letter to them, send in a letter, called them, no help!!
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@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!
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