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airline_sentiment
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@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
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@SouthwestAir y airline I fly with, but haven't seen anything like this yet!
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@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting
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@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu
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@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice
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@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option
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@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail
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@JetBlue is definitely my new favorite airline.
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@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
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@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.
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@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e
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@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
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@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.
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@AmericanAir Thank you.....you do the same!!
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@JetBlue - looking forward to it when we finally take off.
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@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?
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@united never fails to have delayed flights 😡
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@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm
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@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.
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@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE
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@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c
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@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?
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@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!
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@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.
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@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.
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@united 100. % failure in 2015 #UnitedAirlines
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@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough
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@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?
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@SouthwestAir love them! Always get the best deals!
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@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
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@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
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@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?
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@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75
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@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
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@united stellar customer service. You have earned my business by your attention to detail.
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@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
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@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated
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@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB
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@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible
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@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.
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@AmericanAir @barrettkarabis what a joke you can mail The receipt !! Yet. We can't mail Them A payment and fly before hand right
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@united you are terrible.
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@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
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@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?
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@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.
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@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!
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@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.
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@united yes I did. Terrible service from your courrier
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@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.
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@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer
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@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!
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@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
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@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy
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@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
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@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
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@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines
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@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
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@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired
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.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
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@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?
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@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
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@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself
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@SouthwestAir not terribly inspired to call "customer service" in the future now.
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@united just got my lost Kindle in the mail! Thanks again.
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@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
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@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com
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@united this is why I fly @SouthwestAir ... Never have any issues
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@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!
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@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.
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@SouthwestAir I just sent a screen shot of the incident report.
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@SouthwestAir just did last night. Thanks for following up. :)
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@JetBlue but thank you! Love, an anxious flyer.
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@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.
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@JetBlue I would like to communicate directly with a "Customer Experience" executive. Does Joanna Geraghty have an email address?
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@AmericanAir “Inconvenient” is such a convenient word.
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@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!
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@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
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@USAirways well I thought they had hours ago but just found out that no I do not have a seat
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@JetBlue someone is here but has no info smh one bag came off and then nothing
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@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight
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@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?
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@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail
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@JetBlue not ok to Cancelled Flight flight 1274 tmrw for "weather" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?
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Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”
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@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.
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@USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak
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@SouthwestAir do you ever reinstate Cancelled Flighted flights?
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@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
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@SouthwestAir please do. Hate having to fly a different airline. You're my fav.
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@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?
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@USAirways Are you an incompetent airline every day, or just days that end in 'y'?
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@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules
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@USAirways Has To Be THE WORST Airline Of All Time😡😡😡
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@VirginAmerica How about some free drinks on the flight back for the free promo?
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@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad
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Nice try @AmericanAir I heard your crew whisper "she's still at the hotel, she probably doesn't think she has to work until tomorrow"
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@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.
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@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)
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@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA
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@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12
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