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airline_sentiment
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@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.
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@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
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@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back
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@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
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@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?
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@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am
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@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.
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@united Cool. Thank you.
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@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
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@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights
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@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?
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@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM
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@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.
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@JetBlue u cool
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@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
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@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
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@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks
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@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution
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@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
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@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
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@USAirways sits on a throne of lies
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@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?
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@USAirways I don't need to rebook I need to know the policy
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@united JT the issue is with missed connections early gate closings and zero concern from customer service
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@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.
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@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?
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@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
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@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.
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@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.
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@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
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@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
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@united or you'll Cancelled Flight my flight like you just did
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@USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news
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@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.
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@united the new seats on the Canadaair regional jets just plain suck.
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@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!
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@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
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@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!
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@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.
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@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.
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@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
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@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy
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@AmericanAir appreciate it!!
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@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
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@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.
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I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB
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@united why do you hate your passengers?
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@united I'm asking if you can simplify the communications- thx
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@JetBlue awesome
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@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp
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@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP
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@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
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@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
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@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether
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@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome
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@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst
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@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
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“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH
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@united your overall experience of flying is not friendly
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@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?
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@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP
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@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?
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@SouthwestAir yep. 99.99999999% certain it was on that flight.
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@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck
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@united flight from san fransico to jfk was evacuated why?
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@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.
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@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699
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@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
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@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?
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@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
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@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!
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@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept
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@JetBlue thank you :-)
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@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
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@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks
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@AmericanAir we have 3 more passengers with me There are two more reservation numbers
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@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
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@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.
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@AmericanAir Thanks!
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@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
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@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
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@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
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@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
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@USAirways now on hold for 2 hrs 20 min. This is ridiculous
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@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago
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@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad...
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@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.
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@USAirways haha no worries you guys are the best! +1 for spelling my name correctly
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@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗
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@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United>
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@JetBlue anything serious I should worry about?
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@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais
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@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!
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@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer
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@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
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@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site
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@AmericanAir thanks you always be my airline of choice when possible
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“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp
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@AmericanAir Thanks for the quick response - it's appreciated!
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@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
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