Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@AmericanAir Nope, I have not been rebooked.	0
@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?	0
@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I	0
@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!	0
@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484	0
@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!	0
@SouthwestAir bags fly free..just not to where you're going.	0
@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer	0
@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA	1
@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4	0
@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed	0
@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever	0
@USAirways Does your company see passengers as customers or just $$$?	0
@JetBlue Thank you guys! Brilliant customer service	1
Thank you for your help, Shannon! Great customer service, @SouthwestAir.	1
@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.	0
@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help	0
@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs	0
@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.	0
@AmericanAir thanks!!	1
@united 3875 to Denver which we are supposed to be boarding right now but has yet to land	0
@SouthwestAir "Will my luggage be on that flight?" "No" "Y not" "bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua	0
@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx	0
@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits	0
@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!	1
@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U	0
@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.	0
@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport	0
@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable	0
@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)	0
@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me	0
@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine	0
@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks	0
@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san Thanks a lot southwest!	0
@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care	0
@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir	0
@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ	1
@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them	0
@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!	1
@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?	0
@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail	0
@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/	0
@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?	0
@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.	0
@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg	1
@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany	0
@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time	0
@United says we had a weather delay in #YXE this morning. The "weather" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx	0
@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever	0
@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!	1
@JetBlue I put it my "to" and "from" airports, click update and it tells me to put in my "to" and "from" airports.	0
@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.	0
@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.	1
“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp	1
@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho	0
@JetBlue i love this song <3 thanks @JetBlue	1
@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!	0
@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.	0
@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing	0
@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.	1
@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e	0
@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI	1
.@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?	0
@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children	0
@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?	0
@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?	0
@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.	0
@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.	1
@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.	0
@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕	0
@usairways would it kill you to let me put my tsaprecheck number on my reservation?	0
@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou	0
@JetBlue Gotcha... but "lessening the delay" ... that part's not happening, right?	0
@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice	0
@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions	0
@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get "fare no longer avail" msg	0
@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs	1
@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.	0
@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.	0
@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it	0
@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.	0
@JetBlue thank you! I'm excited to fly with you for the first time.	1
@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.	0
@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.	0
@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL	1
@SouthwestAir love how "friendly" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes	0
@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks	0
@USAirways My flight was delayed and rerouted, and not so much as a "sorry for your inconvenience" from the check-in agent? #notimpressed	0
@AmericanAir I did set up notifications through AA & Us airways. still nothing	0
@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)	0
@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.	0
@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?	0
@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous	0
@united cool, thanks.	1
@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.	0
@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?	0
@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙	1
@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family	1
@USAirways what happens if it isn't located	0
@USAirways how does that help me when I get no response from there??? #usairwayssucks	0

@AmericanAir Nope, I have not been rebooked.

0

@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?

0

@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I

0

@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!

0

@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484

0

@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!

0

@SouthwestAir bags fly free..just not to where you're going.

0

@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer

0

@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA

1

@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4

0

@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed

0

@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever

0

@USAirways Does your company see passengers as customers or just $$$?

0

@JetBlue Thank you guys! Brilliant customer service

1

Thank you for your help, Shannon! Great customer service, @SouthwestAir.

1

@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.

0

@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help

0

@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs

0

@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.

0

@AmericanAir thanks!!

1

@united 3875 to Denver which we are supposed to be boarding right now but has yet to land

0

@SouthwestAir "Will my luggage be on that flight?" "No" "Y not" "bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua

0

@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx

0

@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits

0

@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!

1

@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U

0

@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.

0

@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport

0

@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable

0

@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)

0

@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me

0

@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine

0

@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks

0

@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san Thanks a lot southwest!

0

@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care

0

@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir

0

@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ

1

@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them

0

@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!

1

@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?

0

@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail

0

@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/

0

@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?

0

@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.

0

@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg

1

@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany

0

@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time

0

@United says we had a weather delay in #YXE this morning. The "weather" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx

0

@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever

0

@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!

1

@JetBlue I put it my "to" and "from" airports, click update and it tells me to put in my "to" and "from" airports.

0

@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.

0

@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.

1

“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp

1

@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho

0

@JetBlue i love this song <3 thanks @JetBlue

1

@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!

0

@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.

0

@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing

0

@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.

1

@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e

0

@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI

1

.@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?

0

@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children

0

@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?

0

@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?

0

@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.

0

@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.

1

@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.

0

@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕

0

@usairways would it kill you to let me put my tsaprecheck number on my reservation?

0

@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou

0

@JetBlue Gotcha... but "lessening the delay" ... that part's not happening, right?

0

@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice

0

@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions

0

@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get "fare no longer avail" msg

0

@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs

1

@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.

0

@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.

0

@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it

0

@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.

0

@JetBlue thank you! I'm excited to fly with you for the first time.

1

@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.

0

@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.

0

@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL

1

@SouthwestAir love how "friendly" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes

0

@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks

0

@USAirways My flight was delayed and rerouted, and not so much as a "sorry for your inconvenience" from the check-in agent? #notimpressed

0

@AmericanAir I did set up notifications through AA & Us airways. still nothing

0

@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)

0

@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.

0

@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?

0

@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous

0

@united cool, thanks.

1

@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.

0

@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?

0

@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙

1

@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family

1

@USAirways what happens if it isn't located

0

@USAirways how does that help me when I get no response from there??? #usairwayssucks

0