Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@SouthwestAir Two delayed flights in a row. Neither one of them explained	0
@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!	0
@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV	0
@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)	0
@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice	0
@united has once again earned a place as the worst airline in the business	0
@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?	1
@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.	0
@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.	0
@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever	1
@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.	0
@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.	0
@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?	0
@JetBlue They told us 10 minutes almost 40 minutes ago.	0
@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4	0
@united look at the Twitter history - as usual service non existent	0
@USAirways has the WORST customer service and their flights are always delayed	0
@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW	0
@usairways - It's all automated and no one cares to understand the problem I'm having	0
@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.	0
@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.	0
@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in	0
@united i need help but in spanish	0
@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was	0
@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.	0
@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain	0
@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service	1
“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!	1
@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD	0
@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving?	0
Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”	1
@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?	0
@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz	0
@AmericanAir Understood. Thanks anyway	1
@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.	0
@united too long for 140 characters	0
@usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando	0
@united question - was given food vouchers but can't use on plane..how come	0
@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait	0
@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?	0
@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL	0
@JetBlue great will do once I land in JFK	1
@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.	0
@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously	0
@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.	0
@AmericanAir @beantownmatty Sounds like a date!	1
@USAirways We have submitted the customer relations form and await your response!	0
@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour	0
@AmericanAir it doesn't allow me to hold. That's the problem.	0
@SouthwestAir okaaaaay UGH IM 8 MIN AWAY	0
@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating	0
@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)	0
@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise	0
@AmericanAir any ways to get through the 50 minute wait to book a flight?	0
@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!	0
@united thank you. It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. Please assist with earlier flts to Cmh?	1
@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))	1
@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.	0
@USAirways made it!!! Send Bloody Mary's to row 27!!!	1
@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott	0
@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes	0
@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D	1
@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥	0
@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?	0
@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!	0
@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY	1
@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home	0
@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??	0
@JetBlue I do! The best airline wifi ever. Thank you!	1
@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.	0
Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService	0
@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat	1
@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?	0
@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD	1
@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?	0
@united just sent - thank you!	1
@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0	0
@SouthwestAir Can't DM you because you don't follow me.	0
@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?	0
@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv	0
@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6	0
@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!	0
@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness	0
@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...	0
@USAirways right on. Up. Up & away ✈️🌞	1
@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze	0
@JetBlue haha. TY. Do you know what time that lane opens at Logan?	1
@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?	0
@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!	1
@united so what's the solution?	0
@AmericanAir confused at the definition of a "preferred seat." I paid extra for one and got a regular seat with no legroom. Unimpressed.	0
@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm	0
@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8	0
@USAirways I've been on hold for 41min. Just trying to change my reservation.	0
@SouthwestAir @dultch97 kid just wants fucking money #scumbag	0
@USAirways so far no call back	0
@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??	0
@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?	0
@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails.	0
@JetBlue fights air	0

@SouthwestAir Two delayed flights in a row. Neither one of them explained

0

@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!

0

@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV

0

@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)

0

@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice

0

@united has once again earned a place as the worst airline in the business

0

@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?

1

@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.

0

@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.

0

@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever

1

@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.

0

@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.

0

@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?

0

@JetBlue They told us 10 minutes almost 40 minutes ago.

0

@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4

0

@united look at the Twitter history - as usual service non existent

0

@USAirways has the WORST customer service and their flights are always delayed

0

@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW

0

@usairways - It's all automated and no one cares to understand the problem I'm having

0

@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.

0

@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.

0

@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in

0

@united i need help but in spanish

0

@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was

0

@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.

0

@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain

0

@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service

1

“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!

1

@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD

0

@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving?

0

Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”

1

@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?

0

@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz

0

@AmericanAir Understood. Thanks anyway

1

@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.

0

@united too long for 140 characters

0

@usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando

0

@united question - was given food vouchers but can't use on plane..how come

0

@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait

0

@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?

0

@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL

0

@JetBlue great will do once I land in JFK

1

@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.

0

@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously

0

@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.

0

@AmericanAir @beantownmatty Sounds like a date!

1

@USAirways We have submitted the customer relations form and await your response!

0

@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour

0

@AmericanAir it doesn't allow me to hold. That's the problem.

0

@SouthwestAir okaaaaay UGH IM 8 MIN AWAY

0

@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating

0

@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)

0

@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise

0

@AmericanAir any ways to get through the 50 minute wait to book a flight?

0

@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!

0

@united thank you. It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. Please assist with earlier flts to Cmh?

1

@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))

1

@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.

0

@USAirways made it!!! Send Bloody Mary's to row 27!!!

1

@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott

0

@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes

0

@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D

1

@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥

0

@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?

0

@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!

0

@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY

1

@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home

0

@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??

0

@JetBlue I do! The best airline wifi ever. Thank you!

1

@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.

0

Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService

0

@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat

1

@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?

0

@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD

1

@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?

0

@united just sent - thank you!

1

@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0

0

@SouthwestAir Can't DM you because you don't follow me.

0

@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?

0

@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv

0

@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6

0

@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!

0

@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness

0

@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...

0

@USAirways right on. Up. Up & away ✈️🌞

1

@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze

0

@JetBlue haha. TY. Do you know what time that lane opens at Logan?

1

@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?

0

@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!

1

@united so what's the solution?

0

@AmericanAir confused at the definition of a "preferred seat." I paid extra for one and got a regular seat with no legroom. Unimpressed.

0

@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm

0

@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8

0

@USAirways I've been on hold for 41min. Just trying to change my reservation.

0

@SouthwestAir @dultch97 kid just wants fucking money #scumbag

0

@USAirways so far no call back

0

@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??

0

@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?

0

@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails.

0

@JetBlue *fights air*

0