Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@USAirways / @AmericanAir are incompetent.	0
@USAirways hell is terrible gate agents. And a three hour wait at the gate.	0
Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."	0
@JetBlue my email is my twitter handle followed by gmail ☺👍👍	1
@AmericanAir still waiting for a flight... I should get my money back	0
@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.	1
@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day	0
@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.	0
@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good	0
@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.	0
@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport	0
@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?	0
@united no they did not want to deliver at my house. Had to go to sombrons else house	0
@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.	0
@SouthwestAir don't ever tweet me again	0
@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!	0
@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all.	0
@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable	0
@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.	1
@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp	0
@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough	0
@JetBlue ive tried on my phone and laptop :(	0
@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!	1
@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?	0
@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.	1
@USAirways never flying #USAirways again. Horrible experience, terrible customer service.	0
@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.	0
@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface	0
@SouthwestAir THANK YOU for finally making your boarding passes work with passbook	1
“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic	0
@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day	0
@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ	0
@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.	0
@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.	1
@SouthwestAir open seating is like an open marriage, there's so much love for strangers!	1
@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled	0
@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head	0
@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .	0
@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?	0
@united There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.	0
@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline	0
@USAirways ok. Thank you	1
@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.	0
@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.	0
@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.	0
@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter	0
@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!	0
@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!	0
@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC	0
@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them	0
@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.	0
@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job	1
@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.	0
@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?	0
@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport	0
@JetBlue u suck Big Donkey Balls!	0
@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg	0
@USAirways is the worst airline to ever travel with.	0
@united It's the fact that an international should not be with out her bag and no sense of what's going on other than "maintenance".	0
@USAirways @AskPayPal completed. If that's the case then why does it still say "in progress" on Paypal's website. I reserved on the 13th.	0
@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.	0
@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!	0
@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame	0
@AmericanAir thank you. They are processing my refund.	1
@JetBlue can't seem to DM you guys.. JDHADP	0
@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.	0
@AmericanAir @maxfitgirl29 next time fly Southwest...	0
@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse	1
@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.	1
@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?	0
I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA	0
@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.	0
@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6	0
@JetBlue nope. None to be found	0
@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early	0
@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?	0
@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏	1
@JetBlue thank you guys! You are the best! 🙌✈️	1
@united it's amazing really.	1
@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!	0
@united @staralliance the B gates are very far though	0
@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy	0
@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup	0
@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.	0
@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...	1
@USAirways HELP! It says "the payment is denied" but my money has been taken out of my bank? And it says I have no trips coming up??	0
@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline	0
@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️	1
@united how can u not have gate ready or gate agent for going on hour two	0
@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!	0
@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional	0
@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told " I don't feel like dealing with it" 😒	0
@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!	0
@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems	0
@united but it's hard to stay upset at someone when they at least TRY to show remorse.	0
@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.	0
@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.	0
@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!	0
@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh	0
@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?	0

@USAirways / @AmericanAir are incompetent.

0

@USAirways hell is terrible gate agents. And a three hour wait at the gate.

0

Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."

0

@JetBlue my email is my twitter handle followed by gmail ☺👍👍

1

@AmericanAir still waiting for a flight... I should get my money back

0

@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.

1

@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day

0

@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.

0

@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good

0

@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.

0

@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport

0

@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?

0

@united no they did not want to deliver at my house. Had to go to sombrons else house

0

@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.

0

@SouthwestAir don't ever tweet me again

0

@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!

0

@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all.

0

@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable

0

@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.

1

@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp

0

@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough

0

@JetBlue ive tried on my phone and laptop :(

0

@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!

1

@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?

0

@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.

1

@USAirways never flying #USAirways again. Horrible experience, terrible customer service.

0

@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.

0

@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface

0

@SouthwestAir THANK YOU for finally making your boarding passes work with passbook

1

“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic

0

@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day

0

@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ

0

@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.

0

@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.

1

@SouthwestAir open seating is like an open marriage, there's so much love for strangers!

1

@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled

0

@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head

0

@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .

0

@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?

0

@united There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.

0

@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline

0

@USAirways ok. Thank you

1

@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.

0

@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.

0

@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.

0

@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter

0

@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!

0

@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!

0

@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC

0

@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them

0

@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.

0

@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job

1

@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.

0

@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?

0

@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport

0

@JetBlue u suck Big Donkey Balls!

0

@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg

0

@USAirways is the worst airline to ever travel with.

0

@united It's the fact that an international should not be with out her bag and no sense of what's going on other than "maintenance".

0

@USAirways @AskPayPal completed. If that's the case then why does it still say "in progress" on Paypal's website. I reserved on the 13th.

0

@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.

0

@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!

0

@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame

0

@AmericanAir thank you. They are processing my refund.

1

@JetBlue can't seem to DM you guys.. JDHADP

0

@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.

0

@AmericanAir @maxfitgirl29 next time fly Southwest...

0

@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse

1

@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.

1

@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?

0

I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA

0

@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.

0

@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6

0

@JetBlue nope. None to be found

0

@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early

0

@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?

0

@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏

1

@JetBlue thank you guys! You are the best! 🙌✈️

1

@united it's amazing really.

1

@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!

0

@united @staralliance the B gates are very far though

0

@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy

0

@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup

0

@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.

0

@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...

1

@USAirways HELP! It says "the payment is denied" but my money has been taken out of my bank? And it says I have no trips coming up??

0

@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline

0

@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️

1

@united how can u not have gate ready or gate agent for going on hour two

0

@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!

0

@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional

0

@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told " I don't feel like dealing with it" 😒

0

@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!

0

@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems

0

@united but it's hard to stay upset at someone when they at least TRY to show remorse.

0

@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.

0

@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.

0

@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!

0

@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh

0

@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?

0