Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.	0
@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!	0
@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!	1
@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX	0
@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...	0
@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...	0
@USAirways when I told csr I would close acct, he couldn't care less	0
@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!	1
@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another "go-to" airliner	0
@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597	1
@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says "due to weather….call back Late Flightr" #outofbusiness ?	0
@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.	0
@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????	0
@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.	0
.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.	0
@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.	0
@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?	0
@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.	0
@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M	1
@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..	0
@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi	0
@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.	0
@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.	0
@USAirways too Late Flight.	0
First base already? I like your style @JetBlue	1
@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG	0
@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR	0
No no no bad airline bad! bops you with newspaper “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”	0
@SouthwestAir please PM me the number where I can lodge formal complaints. Thx	0
@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back	0
@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable	0
@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive	1
@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too	0
@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.	0
@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.	0
@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.	0
@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it	0
@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..	0
@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times	0
@AmericanAir can you help me with a reservation? cant get through on the phone	0
@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH	1
@AmericanAir more of the insane treatment by your customers	0
@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose	0
@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.	0
@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis	0
@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff	0
@united 3359 which you finally Cancelled Flightled.	0
@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.	0
@USAirways We did. @AmericanAir said to open one with you, too.	0
@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again	0
@united thanks	1
@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.	0
@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour	0
@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.	1
@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)	1
@SouthwestAir too bad I'm getting this memo: "Your reservation contains modifications that prevent you from changing it online." #FUSTURATED	0
@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.	0
@united I unfortunately didn't get her name :( she was not nice!	0
@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs	0
@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭	0
@SouthwestAir I would love to go to the Atlanta show ♥️	1
@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.	0
@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob	0
@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday	1
@united delayed another hour	0
@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.	0
@united how about starting without the robotic response?	0
@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?	0
@united Very good flight, thank you!	1
.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines	0
@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane	0
@united I trust you enough to put my coat in my checked bag!	1
@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?	0
@SouthwestAir finally!	1
@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO	0
@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy	0
@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!	1
@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.	0
@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine	1
@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm	0
@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!	1
@JetBlue got it. Thanks	1
@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND	0
@united diverged to Burlington, Vermont. This sucks.	0
@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.	0
@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate	0
@JetBlue I am But Your customer service is Brutal.	0
@SouthwestAir have been doing that for hours already	0
@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.	0
@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.	0
@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv	1
@JetBlue thank you very very much!! 💙💙	1
@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies	0
@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?	0
@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.	0
@united I sent a DM re an existing reservation but no one has responded	0
@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!	0
@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭	0
@USAirways 3hr30min right now... any end in sight?	0
@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane	0

@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.

0

@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!

0

@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!

1

@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX

0

@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...

0

@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...

0

@USAirways when I told csr I would close acct, he couldn't care less

0

@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!

1

@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another "go-to" airliner

0

@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597

1

@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says "due to weather….call back Late Flightr" #outofbusiness ?

0

@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.

0

@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????

0

@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.

0

.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.

0

@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.

0

@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?

0

@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.

0

@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M

1

@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..

0

@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi

0

@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.

0

@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.

0

@USAirways too Late Flight.

0

First base already? I like your style @JetBlue

1

@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG

0

@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR

0

No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”

0

@SouthwestAir please PM me the number where I can lodge formal complaints. Thx

0

@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back

0

@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable

0

@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive

1

@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too

0

@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.

0

@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.

0

@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.

0

@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it

0

@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..

0

@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times

0

@AmericanAir can you help me with a reservation? cant get through on the phone

0

@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH

1

@AmericanAir more of the insane treatment by your customers

0

@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose

0

@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.

0

@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis

0

@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff

0

@united 3359 which you finally Cancelled Flightled.

0

@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.

0

@USAirways We did. @AmericanAir said to open one with you, too.

0

@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again

0

@united thanks

1

@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.

0

@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour

0

@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.

1

@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)

1

@SouthwestAir too bad I'm getting this memo: "Your reservation contains modifications that prevent you from changing it online." #FUSTURATED

0

@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.

0

@united I unfortunately didn't get her name :( she was not nice!

0

@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs

0

@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭

0

@SouthwestAir I would love to go to the Atlanta show ♥️

1

@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.

0

@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob

0

@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday

1

@united delayed another hour

0

@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.

0

@united how about starting without the robotic response?

0

@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?

0

@united Very good flight, thank you!

1

.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines

0

@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane

0

@united I trust you enough to put my coat in my checked bag!

1

@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?

0

@SouthwestAir finally!

1

@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO

0

@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy

0

@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!

1

@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.

0

@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine

1

@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm

0

@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!

1

@JetBlue got it. Thanks

1

@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND

0

@united diverged to Burlington, Vermont. This sucks.

0

@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.

0

@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate

0

@JetBlue I am But Your customer service is Brutal.

0

@SouthwestAir have been doing that for hours already

0

@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.

0

@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

0

@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv

1

@JetBlue thank you very very much!! 💙💙

1

@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies

0

@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?

0

@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.

0

@united I sent a DM re an existing reservation but no one has responded

0

@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!

0

@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭

0

@USAirways 3hr30min right now... any end in sight?

0

@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane

0