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airline_sentiment
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@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F
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@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..
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@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!
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@USAirways no online clearly states I can NOT- It says to call res. I already explained that.
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@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue
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@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again
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@united mobile apps need construction from the ground up for each OS category. It's expensive to get right .
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@SouthwestAir El Paso deals....May❤❤❤😍🌏
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@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.
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@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
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@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.
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@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are "dead air".
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@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...
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@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here
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@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
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@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
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@AmericanAir ...have you seen Blue? Go look it up :)
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@VirginAmerica a lot of "apologies" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.
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@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated
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@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?
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@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.
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@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent.
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@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...
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@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them
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@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts?
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@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around
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@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
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@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be
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@USAirways great. I just called your fucking phone number and she hung up on me
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@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
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@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir
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@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
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@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO
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Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU
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@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.
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@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!
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@united get a clue. I am a 1K/2mm miler and that is the response you give?
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@USAirways another bad experience today. Frozen pipes on 597. Missing connection.
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@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
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@USAirways thank you for refunding my bag fee. I look forward to its return today I hope.
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@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.
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@USAirways i hope i get the opportunity to join the team with this job opening!
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@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.
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@SouthwestAir the person I talked to couldn't do anything not normally available online other than the "no charge" part.
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@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky
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@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay
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@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
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@JetBlue My mother had overheard a personnel ask the attendant if "the passengers really knew what was going on" and the attendant said no.
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@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight.
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@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
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@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
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@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman
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@AmericanAir it's more than technical problems. #frustrated #answerthephone Res. on hold and can't get thru to use a credit to pay for it
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@JetBlue over 2 hour delay going from NYC to Denver! Come on man!
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@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass
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@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
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@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to
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@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
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@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew
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@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
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@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.
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@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway.
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@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
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@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday
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@USAirways the fact that you are making customers pay $15 to "choose" a seat and try to convince them using psychological tricks with colors
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@SouthwestAir I USED to always fly Southwest.
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@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.
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“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
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@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.
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@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.
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@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting
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@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous.
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@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.
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@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service
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@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
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@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(
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@united please do! She went above and beyond what she had to do, she made us her number one priority!
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@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?
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@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
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@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?
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Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!
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@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?
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@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
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@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.
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@united I need #United to be a better airline!!
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@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards
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@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?
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@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293
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@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!
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@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡
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@united just DM'd
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@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
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@united are you telling me that you are now Cancelled Flighting my flight ??
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“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx
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@SouthwestAir Any plans to make the southwest app for Android not crappy?
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@AmericanAir long mait. Repair wait at gate - Capt Said "paperwork formality"- forced to check bag rudely-returning CC reader doesn't work
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@united How is this considered "on time" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr
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@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.
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@SouthwestAir thanks for the follow up. I appreciate it.
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@united Is flight 746 going to sit on the tarmac FOREVER?????????
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