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@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife
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@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?
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@AmericanAir Great, thanks. Followed.
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@USAirways they told me to call back Late Flightr
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@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.
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@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?
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@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff.
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@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
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@JetBlue Why would you charge money to transfer points to someone?
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@USAirways thank you!
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@USAirways gonna miss connecting flight.. Delayed flying out of Boston
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@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
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@JetBlue @ProfessorpaUL15 Always happy to help!
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@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!
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@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
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@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.
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@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays
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@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys
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@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
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@USAirways flights & "customer relations" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE
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@AmericanAir yes yes yes,so glad to be headed home!
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@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.
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@united thank you. Been trying for two days to set this up.
1
Stop the madness "@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”
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@USAirways Umm, can you define 'extra time'?
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@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?
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@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.
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@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.
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@USAirways I did they are busy
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@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!!
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@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
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@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic
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@AmericanAir please message me for assistance - can't get through to anyone.
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@JetBlue it seems I never received an ID, just a password.
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@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
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@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
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@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.
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@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy
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@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards
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@USAirways WORST customer service ever!!!
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@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!
1
@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.
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@AmericanAir Yep, was in one of my other camera memory card :D
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@AmericanAir oh it's nothing my issue was already resolved and I am in the air
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@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.
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@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock
1
@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!
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@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.
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@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.
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@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
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@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a "Platinum" member
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@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly
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@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
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@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!
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@JetBlue whose performing at T5
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@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
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@SouthwestAir Make the world a better place: Visit an elderly relative.
1
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
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@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi...
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@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.
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@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers
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@united really needs to start upgrading their planes. No TVs & then the "inflight wifi" is currently unavailable #UnitedAirlines
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@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!
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@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
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@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst
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@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We
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@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed
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@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.
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@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
1
@SouthwestAir really easy for locals to get down to the strip. book.
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@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!
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@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!
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@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
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@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks
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@JetBlue thank you. Just sent msg.
1
@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
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@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/
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@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
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@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes.
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@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward
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@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
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@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.
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@USAirways @nburnside26 U hate delays, too? But u have her $$ & are holding her hostage! #GoingForGreatnessFAIL
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@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!
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@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had
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@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.
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@united we've been here since 3am and you've Cancelled Flightled our flight twice
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@United ticket counter Masters out of SMF not very helpful.
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@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
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@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice
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@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
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@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing
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@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.
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@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
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@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???
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@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
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@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers
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@AmericanAir 77min still on hold to chg award travel #sorrynotsorry
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@USAirways some people in line have been waiting 55 minutes for a customer service representative
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@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
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