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airline_sentiment
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@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?
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@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU
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@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.
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@JetBlue thanks!
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@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.
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@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..
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@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise
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@JetBlue #kudos! And we're done and heading to warmer weather!
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@USAirways just lost a faithful customer.
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@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business
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@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available
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@USAirways Will tweet all day until I get a live cust rep. I will make sure the world knows you don't care about your customers health.
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@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL
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@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
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@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.
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@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
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@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU
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@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!
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@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!
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@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.
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@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!
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@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
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@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless
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@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome
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@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
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@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers
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@USAirways Already tried. How about Conf # via DM
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@AmericanAir many trips coming up! I will see you soon 😃
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@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go
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@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw
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@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.
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@AmericanAir now a delay to the rebooked flight?!
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@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.
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@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!
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@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.
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@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever
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@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
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@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines
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@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
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@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!
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@JetBlue I did...#FlyFi worked well and was free aboard this flight
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@USAirways This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb
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@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag
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@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what
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@JetBlue still waiting for bags from flight 26. It landed an hour ago.
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@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
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@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.
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@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.
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@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place
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@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏
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@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?
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@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
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@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
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@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace
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@USAirways @stephenrodrick Your team needs to build capacity
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@VirginAmerica OMG FINALLY
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@united eventually. You should approach bags like @AlaskaAir they get it.
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@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
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@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur
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@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!
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@USAirways waiting for bags now over 25min in Phl bag claim!
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@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
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@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove
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@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.
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@AmericanAir Thank you.
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@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through
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@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?
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@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH
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@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?
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@united thanks! Makes sense. Just annoying that it can't be determined better.
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@united followed and messaged. Thanks so much for the help.
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@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
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@VirginAmerica Giants and Virgin America. A match made in heaven.
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@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours
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@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?
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@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
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@USAirways this has been the worst trip with little to no customer service
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@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉
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@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.
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@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..
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@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent
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can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl
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@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh
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@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.
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@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.
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@USAirways help im falling out of one of your planes
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@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines
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@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail
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@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.
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@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(
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@united 132 characters does not cover my reasons I'm afraid
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@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.
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@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!
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@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.
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@JetBlue lolol @s_myc88
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@JetBlue Oh no! I thought it did. :(
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@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
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@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
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@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.
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@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far
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