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@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold
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@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.
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@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
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@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain
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@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?
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@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
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@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care
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@AmericanAir we did check before going to de airport and everything was fine. #fail
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@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup
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@USAirways Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy
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@united severely under staffed at Iah.
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.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.
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@JetBlue thanks so much for help Us, u r amazing!
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@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.
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@USAirways thank you
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@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ
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@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.
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@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
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@united Either is fine. However, plundering my hard-earned dollars is not fine.
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@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR
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@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?
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@VirginAmerica Congrats VX on the new route! ✈️🎉
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@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.
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@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.
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@USAirways on hold for 2 hours. You know what just keep my money
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@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
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@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.
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@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
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@AmericanAir Great seats on this aircraft!
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@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere
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@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra
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@united I appreciate your efforts getting me home!
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@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
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@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?
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@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?
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@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
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@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...
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@AmericanAir @Eleonora7 good luck I've been waiting a week
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@United does a great job of answering public messages. Direct private messages, not so much.
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@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
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@united 4 different departure / arrival updates for UA304??? In 1hr. Please!
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@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?
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@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu
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@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC
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@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?
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@AmericanAir made it! Thanks AA!
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@USAirways so how about some help with suggested time I could call to avoid such long wait time
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@united of course not. The inflight crew was great!
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@SouthwestAir good to be back. See you all again in several weeks.
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@united Thanks!
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@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.
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Great management of @USAirways twitter account. Thank you.
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@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.
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@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways
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. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
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@jetblue is giving me false hope of ever getting home
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@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
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@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins
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@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back
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@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
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@JetBlue - Definitely no note from whoever stole from me.
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@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?
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@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!
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@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is
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@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.
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@JetBlue why are we delayed :( flight 1601
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@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.
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@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67
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@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?
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@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.
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@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?
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@united this is very disappointing. This is about customer service.
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@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!!
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@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
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@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
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@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
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@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)
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@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on
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@SouthwestAir yes I was everything worked out great
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@VirginAmerica wjere is our luggage #so slow at lax
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@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)
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@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
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@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. #Mumbai #Surat #NaviMumbai
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@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU
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@USAirways Thank you.
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“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
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@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying
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@united @laurasbrown5 What does "dealing via email" have anything to do with a crappy web form that is not made for mobile devices
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@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!
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@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know
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@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.
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@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins
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@USAirways how about checking the plane before having everyone board the plane? #pissed
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Keep it up :) @AmericanAir
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@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!
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@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
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@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.
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@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
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@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.
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@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
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