Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!	1
@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out	0
@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages	0
@SouthwestAir discount for three delays?	0
@SouthwestAir Yes I can. But you guys should get your act together.	0
@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!	0
@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for	0
@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!	0
@USAirways Round Two of being THE worst airline ever.	0
@USAirways it takes a month?	0
@VirginAmerica is the website down?	0
@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!	0
@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.	0
@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃	1
@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic	0
@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience	0
@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday	0
@United has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.	0
@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring	1
@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!	0
@USAirways standing in line with 100 people all looking to do the same	0
@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.	0
@USAirways #tbt every day.	1
@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.	0
@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail	0
@united unless it's on you guys, im good.	0
@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?	0
@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?	0
@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉	1
@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.	0
@united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way?	0
@AmericanAir "bag has not yet been located". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?	0
@AmericanAir it's not a friend it's a legally required chaperone on a school trip.	0
@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!	1
@united still haven't received a response. Please direct message me for my contact information.	0
@AmericanAir already shared with them. Nothing done!	0
@united he has no priority and Iove it	1
@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?	0
@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK	0
@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.	0
@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest	1
@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...	0
@united can you get a gate for UA4727? Turrible.	0
@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.	0
@united actually we aren't. Still parked here.	0
@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.	0
@USAirways 167 minutes? "Im not trained in that". Cmon. Can't you do better than that?	0
@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.	0
@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!	1
@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better	0
@AmericanAir well have all day and all the time in the world	1
@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared	0
@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx	0
@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta	0
@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline	0
@SouthwestAir thank you : 8UXZJ2 Paid for early bird and sat in back	0
@united it will be on a different airline.	0
@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.	0
@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!	0
@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup	0
@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?	0
@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.	0
@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help	0
@USAirways I spent more on the room & transportation then I did the whole flight	0
@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys	0
@JetBlue, was far less painful than what was coming from Avis. 💙	1
@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted	0
@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline	1
@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint	1
@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.	0
@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.	0
@united tried calling too, but w/25 min phn wait means we'd miss options anyway	0
@USAirways is absolute crap this week!!	0
@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!	0
@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.	1
@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over	0
@AmericanAir thanks for getting back to me. But I will find other airlines in the future.	0
@united why haven't you updated that flight 4411 is delayed? Super frustrating	0
@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.	0
@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.	0
@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?	0
Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX	0
@USAirways Seriously doubt that as I am still sitting inside at the gate.	0
@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.	0
@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.	0
@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.	0
@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA	1
@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.	0
@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats	0
@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!	0
@VirginAmerica your inflight team makes the experience #amazing!	1
@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.	0
@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!	1
@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.	0
@JetBlue where did my travel bank credit go? I can't call you right now.	0
.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(	0
@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?	0
@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!	0
@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!	1
@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on	0

@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!

1

@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out

0

@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages

0

@SouthwestAir discount for three delays?

0

@SouthwestAir Yes I can. But you guys should get your act together.

0

@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!

0

@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for

0

@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!

0

@USAirways Round Two of being THE worst airline ever.

0

@USAirways it takes a month?

0

@VirginAmerica is the website down?

0

@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!

0

@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.

0

@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃

1

@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic

0

@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience

0

@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday

0

@United has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.

0

@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring

1

@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!

0

@USAirways standing in line with 100 people all looking to do the same

0

@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.

0

@USAirways #tbt every day.

1

@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.

0

@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail

0

@united unless it's on you guys, im good.

0

@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?

0

@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?

0

@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉

1

@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.

0

@united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way?

0

@AmericanAir "bag has not yet been located". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?

0

@AmericanAir it's not a friend it's a legally required chaperone on a school trip.

0

@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!

1

@united still haven't received a response. Please direct message me for my contact information.

0

@AmericanAir already shared with them. Nothing done!

0

@united he has no priority and Iove it

1

@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?

0

@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK

0

@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.

0

@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest

1

@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...

0

@united can you get a gate for UA4727? Turrible.

0

@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.

0

@united actually we aren't. Still parked here.

0

@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.

0

@USAirways 167 minutes? "Im not trained in that". Cmon. Can't you do better than that?

0

@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.

0

@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!

1

@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better

0

@AmericanAir well have all day and all the time in the world

1

@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared

0

@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx

0

@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta

0

@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline

0

@SouthwestAir thank you : 8UXZJ2 Paid for early bird and sat in back

0

@united it will be on a different airline.

0

@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.

0

@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!

0

@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup

0

@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?

0

@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.

0

@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help

0

@USAirways I spent more on the room & transportation then I did the whole flight

0

@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys

0

@JetBlue, was far less painful than what was coming from Avis. 💙

1

@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted

0

@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline

1

@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint

1

@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.

0

@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.

0

@united tried calling too, but w/25 min phn wait means we'd miss options anyway

0

@USAirways is absolute crap this week!!

0

@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!

0

@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.

1

@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over

0

@AmericanAir thanks for getting back to me. But I will find other airlines in the future.

0

@united why haven't you updated that flight 4411 is delayed? Super frustrating

0

@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.

0

@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.

0

@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?

0

Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX

0

@USAirways Seriously doubt that as I am still sitting inside at the gate.

0

@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.

0

@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.

0

@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.

0

@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA

1

@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.

0

@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats

0

@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!

0

@VirginAmerica your inflight team makes the experience #amazing!

1

@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.

0

@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!

1

@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.

0

@JetBlue where did my travel bank credit go? I can't call you right now.

0

.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(

0

@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?

0

@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!

0

@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!

1

@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on

0