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# Members |
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**Overview** |
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You can click on the **Members** submenu under **Loyalty** to see a list of the customers who have opted-in to your loyalty program. |
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[![](https://downloads.intercomcdn.com/i/o/518787464/cb50148d7d1032bd8358b806/Members+ss.png)](https://downloads.intercomcdn.com/i/o/518787464/cb50148d7d1032bd8358b806/Members+ss.png)# **Search and Reset** |
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You can search for a specific member by entering their *email* or *phone number* in the search field and clicking the search icon (magnifying glass). Click reset to clear the search result and return the member list to its original state. |
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[![](https://downloads.intercomcdn.com/i/o/518787720/1b3072512b2c92c4584df6b8/Members+Search+SS.png)](https://downloads.intercomcdn.com/i/o/518787720/1b3072512b2c92c4584df6b8/Members+Search+SS.png)# **Members List** |
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The members list contains a single row for each member who has registered for your loyalty program. Every row contains the following information: |
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* **Name**: full name of the member. |
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* **Phone number**: contact number for the member in International format. |
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* **Points**: the total number of points earned by this member. |
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* **Tier**: the current tier the member belongs to, based on their points. |
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* **Joined on**: the date the member first opted-in to the loyalty program. |
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You can also click on a specific row to take you to the member details page for that member. |
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[![](https://downloads.intercomcdn.com/i/o/518787927/f3e81ba2f8cc79fa81499b87/Member+List.png)](https://downloads.intercomcdn.com/i/o/518787927/f3e81ba2f8cc79fa81499b87/Member+List.png)# **Member Details Page** |
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The **Member Details Page** shows expanded information about the member and also allows you to perform routine maintenance activities (e.g manually adding/subtracting loyalty points). |
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At the left-hand side of the page you will see a profile panel which includes the main information for the member including their name, phone number, email, date of birth, as well as the date they joined the loyalty program. |
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To the far right, you will see a tally of the member’s current points (based on their spending activity), and the option to manually **adjust points** to the member’s account. |
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[![](https://downloads.intercomcdn.com/i/o/518788308/e4ef231a4845e7ec1a1a3e83/Member+Details+Page+ss.png)](https://downloads.intercomcdn.com/i/o/518788308/e4ef231a4845e7ec1a1a3e83/Member+Details+Page+ss.png)# **Adjust Points** |
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When you click on the **+Adjust Points** button a dialog message will appear on the screen. You will need to input the number of points you wish to add to the member’s account. You can also enter a negative value if you wish to decrease the points balance. In order to complete the action you will also need to provide a reason for this action in the **Reason** text input field. The **Transaction Ref#** field should be used to track the transaction number if relevant (if there is a third party transaction reference number), otherwise it should be left blank. |
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[![](https://downloads.intercomcdn.com/i/o/518789003/8d13a646db9f6c60445d1ba2/Adjust+Points+SS.png)](https://downloads.intercomcdn.com/i/o/518789003/8d13a646db9f6c60445d1ba2/Adjust+Points+SS.png)# **Revenue Events** |
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The **Revenue Events** panel on the member details page shows an audit log of all points movements (including additions and removals). Each entry shows: |
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* **Date**: the date and time the revenue event was recorded |
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* **Source**: the channel the event was entered from, which is either offline (in-store), online (web or app) or manual (entered via the Foodkit Admin) |
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* **Reference**: the reference number for the transaction that caused the revenue event (if available) |
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* **Amount**: the currency amount |
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* **Points**: the amount of points earned as a result of the transaction |
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* **Reason**: the reason for the revenue event (only relevant for manually entered revenue events) |
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* **Added by**: the email address or username of the user that entered the revenue event (only relevant for manually entered revenue events). |
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[![014_Loyalty_-_member_revenue_events_1.png](https://foodkit.intercom-attachments-1.com/i/o/198105707/c39a673947f446f1c86da3de/014_Loyalty_-_member_revenue_events_1.png)](https://foodkit.intercom-attachments-1.com/i/o/198105707/c39a673947f446f1c86da3de/014_Loyalty_-_member_revenue_events_1.png) |
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