metadata
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IT Support Ticket Classification
Description: Automatically categorize and prioritize IT support tickets based on their text descriptions, enabling more efficient resolution and customer support.
How to Use
Here is how to use this model to classify text into different categories:
from transformers import AutoModelForSequenceClassification, AutoTokenizer
model_name = "interneuronai/it_support_ticket_classification_pegasus"
model = AutoModelForSequenceClassification.from_pretrained(model_name)
tokenizer = AutoTokenizer.from_pretrained(model_name)
def classify_text(text):
inputs = tokenizer(text, return_tensors="pt", padding=True, truncation=True, max_length=512)
outputs = model(**inputs)
predictions = outputs.logits.argmax(-1)
return predictions.item()
text = "Your text here"
print("Category:", classify_text(text))