Draft - Help - Troubleshooting

## LUXOR logs

Path for logs is **%USERPROFILE%\AppData\LocalLow\Animation Prep Studios\LUXOR\Error\_Logs**

### Log files

* **LOG\_APS\_DEBUG.txt**: General interface logs.
* **LOG\_APS\_EXPORT\_SCENE.txt**: Logs when exporting scene.
* **LOG\_APS\_UE\_LIVE\_LINK.txt**: Logs for live-link.

### Example of a succesfull start

1302315097 ACTIVATION START
1302315107 CHECK ACTIVATION WAIT: 1
1302317550 LOAD PLAYER AVATAR SCENE: C:\Users\...\AppData\LocalLow\Animation Prep Studios\LUXOR\VR\_MocapAssets\avatar$rexouium\_mocap\data.avatar
1302321824 Timescale 1
1302336893 CONNECT EVENTS, PROCEED...
1302340842 MODEL NAME: avatar$rexouium\_mocap
1302342139 MODEL HAS INITIALIZED
1302342219 ARMATURE ENABLE 1
1302342488 ARMATURE ENABLE 2
1302343176 ARMATURE ENABLE 3
1302343226 ARMATURE ENABLE 4
1302343246 ARMATURE ENABLE 5
1302343575 ARMATURE ENABLE 6
1302343695 ARMATURE ENABLE 7
1302343744 ARMATURE ENABLE 7B
1302343774 ARMATURE ENABLE 8
1302343794 ARMATURE ENABLE 9
1302343874 ARMATURE ENABLE 10
1302343884 ARMATURE ENABLE 11
1302343904 ARMATURE ENABLE 12
1302349637 ARMATURE ENABLE 13
1302350056 ARMATURE ENABLE 14
1302350166 ARMATURE ENABLE 15
1302350225 ENABLE SIGN IN DIALOG
1302350235 ENABLE SAVED SCENE OPTIONS
1302350245 SHOW SIGN IN OVERLAY
1302350305 CHECK ACTIVATION DONE
1302351522 ARMATURE ENABLE 16
1302351612 ARMATURE ENABLE 17
1302351622 MODEL HAS ENABLED
1302351622 CONNECT MODEL TO PLAYER
1302351891 REASSOCIATE HANDS
1302351991 INSTANTIATE MANNEQUIN COPY
1302352001 SETUP AVATAR 1
1302352011 SETUP AVATAR 2
1302352021 SETUP AVATAR 3
1302352031 SETUP AVATAR 4
1302352180 SETUP AVATAR 5
1302352200 SETUP AVATAR 6
1302352210 SETUP AVATAR 7
1302352739 SETUP AVATAR 8
1302352749 SETUP AVATAR 9
1302352838 SETUP AVATAR 10
1302352838 SETUP AVATAR 11
1302352848 SETUP AVATAR 12
1302352848 SETUP AVATAR 13
1302352858 SETUP AVATAR 14
1302352878 SETUP AVATAR 15
1302354614 SETUP AVATAR 16
1302354624 SETUP AVATAR 17
1302354634 IMPORT AVATAR DONE!!
1302397653 ACTIVATE BUTTON PRESSED
1302401037 <color=#b8fd56>**Congratulations**</color>
<size=65>You are now <color=#f1c40f>Champion</color> Ninja</size>

## If avatars get imported weirdly from APS after mocap recording

Make sure that the original exported model from blender in .fbx is in rest pose and without animations. Also, make sure all transforms are applied before exporting (Position, Rotation, Scale).

### Using a .blend file instead of .fbx

Try replacing the .fbx with a .blend in the exported folder, the .blend model can be setup with materials textures, particle hair, ect as a template avatar for final render.

just place a .blend that contains an identical armature used to create the original .fbx avatar. The sceneloader should detect the .blend if the blend file has same basename as the .fbx. Also be sure to package all external data into the .blend and save before copy/pasting it into the export folder.

The Sceneloader.blend was originally designed to regarget mocap to .blend avatars before searching for a .fbx - so you can replace the .fbx avatar in the exported mocap folder with a .blend.

If a .blend exists in the export folder the sceneloader will attempt to append the .blend into the scene rather than importing the .fbx. This means that you can create template .blend avatars including pre setup shader nodes, particle systems, and other blender data should transfer over. And saves time not having to setup the avatar materials each time.

The .blend used to override the .fbx should have the exact same armature as the .fbx used for mocap! But other than armatures needing to match, you can have any number of variations to the mesh and other properties (and the mesh should always have matching blendshape names as the .fbx, if you're using blendshapes).

This screenshot shows replacing the .fbx with a .blend render avatar, and should be done before running the sceneloader!!

## Head on the ground in Non-VR mode

Well that happens if I push the middle button where the arrow buttons are on the phone. Probably a product of Non VR mode.

If using non VR mode, are you using a head tracker?, "No. I just wanted to test it before I put on any trackers". Ok, then when you clicked the reset position it enabled the IK but without a head tracker the IK head target is 0,0,0.

Try restarting, or reloading the avatar, then click the pose snapshot while the avatar is standing in TPose

## If everything else fails

If you run into an issue you just can't get away, like no avatar or no menus, try to nuke LUXOR. Stop the program and remove the following folder before starting APS:

**%USERPROFILE%\AppData\LocalLow\Animation Prep Studios\LUXOR**

## See Also

List of pages with Troubleshooting sections