FAQ

#### What is a Game ID and where can I find it?

The Game ID is your user ID in Wonder Merge and identifies your account. It's a series of numbers with a maximum of 11 digits.

You can find your Game ID in the bottom right corner of the game settings screen.

#### How do I take a screenshot?

Android

For Android 4.0 and above, press and hold the Power and Volume down buttons simultaneously. You should hear a shutter noise and see the screen flash. A notification will appear at the top of the screen, from which you can access your screenshot.

iOS

To capture a screenshot on an iPhone or iPad, press the Home button on the front and the Sleep/Lock button on the top of the device simultaneously. The screen flashes white when done correctly.

Your screenshot will save to the Photos app under Saved Photos or Camera Roll, depending on your device.

Mac OSX

Press Command + Shift + 4 and capture the area with the crosshairs. The screenshot is saved to your desktop as 'screenshot date time.jpg.'

Windows

While viewing your screen, press Alt + the Print Screen key, usually located in the top-right of your keyboard. If you'd like to capture the whole desktop rather than just your browser, press the Print Screen key without pressing Alt.

Open Microsoft Paint by going to Start > Programs > Accessories.

Press Ctrl + V to paste the screenshot into Paint.

Open the File menu, and select Save as.

Name the file, select .jpeg as the file format, and save the file to your desktop.

#### How do I turn off the sound/music?

If you would like to turn off the background music or the sound effects, then please tap the settings menu in the top left corner of the game screen. You can turn off the sound and the sound effects separately by hitting the relevant button.

#### How do I transfer my progress to another device?

Did you get a new smartphone and want to switch your progress? Or would you like to continue playing on multiple device? Then here is an easy-to-follow manual on user data transfer!

*Please note:*

🔸 You need access to the device with the previous progress that you want to continue using.

🔸 Make sure both devices are connected to the internet that will not be interrupted during the transfer.

1. Open Wonder Merge on both devices and enter the game settings. Open [Transfer Data] on both devices:

2. Choose [Export] on the device with the data you want to continue using (Device A):

3. After tapping [Export], you will receive a unique key code that will be valid for 5 minutes:

4. Choose [Import] on your new device (Device B) that you want to overwrite:

5. Enter the key code from Device A in the text bar on Device B and tap the [Import] button:

6. You will receive a pop-up with the information about the data from Device A that has been uploaded to the cloud, and your current data on Device B. Select [Use this data] to import the progress from Device A:

7. You will receive a pop-up that asks you to confirm the transfer.

* *CAUTION: If you tap [Continue], the progress on the device will be overwritten and will become unrecoverable!*
* Tap [Continue] to transfer your data:

8. The game will restart and load the progress from Device A! 😁 Enjoy Wonder Merge~

#### How do I contact the Wonder Merge Support Team?

You can contact the Wonder Merge Support Team by tapping the "Contact us" button in the game settings. If the game does not open, then please submit a support request through the link below this article on our official Wonder Merge FAQ homepage outside of Fandom. Please note that in order to see the link, you need to access the page on your mobile device!

### Purchase Questions

#### I'm not able to make purchases.

If you're not able to make purchases, you may have an issue with your billing details in Google Play or the App Store.

Please follow the links below to change or update your payment information in the relevant app market:

* Android - Google Play
* iOS - App Store

#### How can I get a refund?

Depending on where you made your in-app purchases, the process for refunds is different.

On Android:

Please send the Wonder Merge Support Team a message by tapping the "Contact us" button in the game settings. Make sure to attach a screenshot of the Google Play receipt that you received via email when you made the purchase. The screenshot should include the order number which starts with 'GPA'.

On iOS:

We would like to assist you in this matter, but due to the App Store's policies, we cannot process the refund for you. In order to get your money refunded, you have to request the refund to Apple directly.

Please visit the official Apple support page to find out more about how to get a refund for purchases with Apple.

If you have any other questions, then please CONTACT US directly!

You can contact the Wonder Merge Support Team by **tapping the "Contact us" button** in the game settings.

We will get back to you as soon as possible!

### Gameplay Questions

#### Can I play the game without an internet connection?

Wonder Merge can be played without an internet connection. However, in order to make purchases, use the cloud backup or open an event map, you will need to be connected to the internet.

#### I lost progress on my game.

Please try the following steps to try and recover your progress:

1. Please **update the game** to the latest version.

* Android - Google Play
* iOS - App Store

2. Please **make sure you have enough storage space** on your device.

The game is saved locally on your device, and that data can be backed up in the cloud. Therefore you need enough space on the device to save your progress. You can check how much space is left on your device through the following steps:

* on Android: open "Settings" > "Device Care" > Tap "Storage"
* on iOS: open "Settings" > "General" > "[Device] Storage"

3. **(Android only)** Please **enable all background data usage** for the apps [Wonder Merge] and [Google Play Games], respectively.

4. After following the above steps, please **restart your device**, open the game and if your correct progress does not load automatically, then please **tap the cloud button** in the top left corner to restore it manually.

Please make sure to RESTORE your progress and not OVERWRITE it with the corrupted progress!

If the above methods do not help, then please contact the Wonder Merge Support Team by **tapping the "Contact us" button** in the game settings.

It will help us a lot if you send us **screenshots** of your meadow so we can see the extent of the problem as well as a screenshot of your game settings screen and your storage space overview.

#### Why does the game keep crashing on my phone?

We're sorry you're experiencing issues while playing Wonder Merge! Here are some ways to address them:

1. If you have a lot of **[Mystic Bubbles]** floating above your meadow, then please pop as many of them as possible. It is always good to keep the number of Mystic Bubbles floating over your meadow as low as possible, because the more bubbles you have, the more processing power the game needs, and that can cause lags in the game.
2. Make sure that you have a strong wi-fi connection.
3. Check and see if your version of Wonder Merge is the **most recent version**.

If you don't have the latest version of the game installed, you can download it here:

* Android - Google Play
* iOS - App Store

#### My game is not loading!

When playing the game, do you have any other apps running in the background, or do you close all other apps before playing?

We have found that restarting the device or closing all other apps before you start the game can prevent freezing issues due to lack of memory.

※External link to article: How to Close Apps on Android

We recommend that you have at least 2GB of free space on your device for optimal experience.

* Memory, called RAM, is not the same as storage space. Some people think that there are 9GB and 18GB of storage space, but the smartphone does not have 9GB of RAM so far. Unless your device is the latest smartphone, most of the storage space is between 1GB and 3GB.

#### I can't update the app!

1. Please make sure you download the game through the official app markets Google Play Store or Apple App Store. If you download the game through unofficial sources or other app markets, **critical issues or security problems** can occur and and it's possible that the game cannot be updated properly.

2. **(For Android only)** Please refresh the Google Play application’s app data. Follow these steps – Setting – Application manager – Google play store – Clear data. (The exact names of the settings may be different, depending on the Android version.)

#### What if I still have a problem?

If you still have a problem after going trying the suggested methods in our FAQ, please CONTACT US directly!

You can contact the Wonder Merge Support Team by **tapping the "Contact us" button** in the game settings. If the game does not open, then please submit a support request through the link below this article.

We will get back to you as soon as possible!

### Feedback & Suggestions

#### We'd love to hear from you! Please send us your suggestions and feedback on Wonder Merge.

We think all feedback from our players is very important, so please feel free to contact us about anything you think we could change about the game or add to it to make it more enjoyable, no matter how small!

You can send your suggestions and feedback to the Wonder Merge Support Team by tapping the "Contact us" button in the game settings. If the game does not open, then please submit a support request through the link below this article.

We look forward to hearing from you! 😊

Your Wonder Merge Team