LIFE Center (Client)

## Introduction of LIFE Center

LIFE Center is a non-government organization that pioneers in HIV prevention, reproduce health protection, sexual health and capacity building for individuals and organizations and individuals and organizations. vulnerable community.

LIFE Center is also a familiar client in the course of Design Management and Collaborative Studio and has worked with Mr. Patrice Crespy and RMIT Students in several previous semesters.

More details on LIFE Center:

* Official website: Website
* Official Facebook page: Facebook
* Official Youtube channel: Youtube

## Worker Program

Worker Program is one in two of LIFE Center's most major programs. Its mission is to strengthens and maintains the support of the job supply chain in improving the quality of life (WWB) for workers working in factories and enterprises in Vietnam.

## HERproject

HERproject is a project specifically aims at female worker with the mission to improve their access to information of health care, family planning, etc to improve their wellbeing in general.

The target audience of HERproject is female factory workers with low income and low educational level, therefore fewer access to a healthy living style.

The key of this project is training a number of influencing and confident female workers to become **Peer Health Educators (PHE).** LIFE Center specialists will train the PHEs in training sessions (around 10-30 people per session) with specific topics, using either the training video or the flipcharts or both (refer to Client's Brief).

The PHE will in turn share their knowledge to peer workers and form a network of women supporting women. (refer to End-users/ Target audience for more details)

## Staff directly involved in this project:

* Mr. Tan (Communications) - direct point of contact of 4HER team.
* Mr. Phong Le (Worker Support Program Manager)
* Mrs./Ms. Lina
* Mrs./Ms Nhat Minh

4HER got to saw and talked to the staff above in the first pitch and was impressed with their welcoming and friendly attitude and appreciation to the deliverables the team is working on.

Later, Mr. Tan added most staff related to this project to a Zalo group (see below for details). Mr. Tan remained to be the active point of contact, and the team also seldomly recieved feedback from Mr. Phong Le and Mrs. / Ms. Lina.

## Communication with client

### Email

Fun fact: Counting to 26th August 2021, the team has exchanged the total of ... emails with the client LIFE!

### Zalo

Mr. Tan's tone of voice / team's impression

On 28/07, Uyen annouced that the script was sent via Email

    On 27/07, Mr Tan send us many photos of PHE and Workers, addition, he also sent us Manual file for reference

    On 05/08, LIFE has approved the script that was sent by Uyen

On 18/08, The team offer an meeting via Zoom to deliver our CM package

On 21/08, Uyen annouce that she had sent the updated timeline and information of new changes

Mr Phong and other rarely sending message in Zalo ( Mostly Mr.Tan communicate with the team )

Fun fact: Mr. Tan loves to use Zalo's stickers :)

### Last Feedback

Since Mr.Tan said that their email doesn't work, LIFE ( Mr.Tan ) has send us their feedback via Zalo and using it to communication for refining the deliverables

## Important interactions

* 19/07/2021: First email to client. First Mr. Mickey and then directed to Mr. Tan

* 20/07: Mr. Tan phoned (thanks to Uyen leaving her phone number on the email signature) and contacted Uyen through Zalo. Team created Zalo group so that everyone has access to the feedback from the client.

* 22/07: First pitch. Mr. Tan added rest of the staff to the Zalo group.
* 23/07: Jay receive physical flipchart delivered to his apartment by LIFE staff (due to his place being closest to LIFE headquarter)

* 27/07: Team receives multiple resources from LIFE staff via Zalo and email (logo, photos of PHE, updated training manual)
* 28/07: Video' script of Contraception methods (CM) training video sent to client for feedback.
* 05/08: Client's approval of the CM video script.
* 06/08: Client agreed to shift the digtal flipcharts and additional animation to ***additional requirement*** to reduce the workload for the team (Priority 2)

* 13/08: The CM package (first half of the project) is sent to client for feedback.
* 18/08 : Client feedback on First deliverables of CM package
* 19/08 : Client agree to get rid of Nutrition Care Package
* 25/08 : Meeting with Client and Propose new direction for the project, the new Proposal was approved by Client
* 30/08 : Sample of Video and Flipchart was sent to Client
* 06/09 : Full package of new direction Contraception methods was sent to the Client
* 07/09 : Survey of Video and Flipchart for End-user was sent to Client