FAQs

So you’ve decided to become a Panda. It’s a big life decision, we know. Friends may stop talking to you. People will look at you differently on the street. Your family may stop answering your calls.

Ok, perhaps a bit dramatic, but we’re very excited to help you on this journey into action packed awesomeness with Taichi Panda. To do that, we’ve compiled a little list of commonly queries for players new to Taichi Panda.

* **I can't get the bonuses from sharing on Facebook in-game!**

We're currently working on a fix for this issue, but for now, we have a temporary fix:

1) In the Bonus menu > Share on Facebook - select "share" and wait until you receive an error.

2) Go to your Friend List and select "Facebook Friends".

3) Select "Switch Account" and allow the Facebook pop-up that appears.

4) Return to the Bonus menu > Share on Facebook and you should be able to claim your rewards!

* **I’m new, what server should I use?**

That is totally up to you! All servers are cross-platform – meaning players from Android and iOS play together.

The server names have a country code attached, as a helpful reminder of where they are. US = United States, CA = Canada, AU = Australia, and EU = Europe. These are not restrictions, but recommendations for the optimal server connection.

There is also a number listed – S# - telling the age of the server. The first servers to go live were listed as S1, which means they will be relatively old and filled with veteran / high level players. If you want a fresh start, try going for the most recently opened servers, which will have higher numbers.

As of March 26th, we have 2 brand new servers – US-S4 Champions, and EU-S1 Neptune. For new players in North America and Europe, we recommend these two. However, players who would like to play side by side with experienced, high level players can also join those other servers.

* **Once I’ve made a character, do I have to stay on that server?**

While you can create new characters on other servers as much as you like, you will be unable to move a character from one server to another. Be aware of this when you choose the server for your characters.

* **I get a connection error message, what should I do?**

If you receive this message, it may be because your internet connection is unstable. Taichi Panda requires an internet connection to play, so be sure to check your connection before playing. If you experience problems, try switching between data and WiFi. If problems persist, contact Support@SnailGamesUSA.com for more help.

* **I made a character, but now I can’t find it. What happened!? How do I get it back!?**

Woah sparky, calm down. First, make sure that you’re using the same login. There are a number of ways to log in – including Facebook, Google, email, or an automatically generated account name. Make sure you are using the same login when entering the game, or else you will not have your character.

Also, be sure you’re on the same server. Characters do not carry over from one server to another.

If you are having problems finding your character, remembering your password, or generally logging into your account, please send an email to Support@SnailGamesUSA.com with as much info about your account and characters as possible, including: Account Name (used to log in originally), In-Game Name of character, and Server of character.

* **I won a gift during a community event, what do I do now?**

There are two general situations you may find yourself in: With a Code, or Without a Code.

If you have a code, simply visit our Gift Center at http://panda.snail.com/static/en/gift/. If you’re on a mobile device, be sure to continue to full site, as the mobile Gift Center is not available at the time of this posting.

Simply log in to your Snail Passport, and enter the Gift Center. Fill in your code, select the type of code (this should be provided to you when receiving the code) and your server, and the rewards will be sent automatically.

If you don’t have a code, then you’re in luck! We will have taken down your information directly, through social media or forum messages, and will send the rewards to you. Directly sending rewards takes time, so please allow 3-5 business days to expect them. If you do not receive them, send an email to TCPcommunity@SnailGamesUSA.com with all relevant screenshots from the event to claim your rewards.

* **I want Diamonds, how do I get them? How do I “Top-up”?**

It’s really quite easy actually! Along the right side of the menu, there is a button labeled “Store”. In that menu, you will be able to see optional packages for making In-App Purchases. With your purchase, you will gain Diamonds, as well as VIP experience which will allow you to upgrade your VIP level and access even more privileges.

Be sure that you have a solid internet connection when topping-up to avoid any problems. The charges will be sent to your iTunes / Google Play account, with relevant taxes applied.

* **I’ve seen players with Wings, how do I get them?**

With your first top-up of any quantity, you will receive a First Top-up Reward, including Large Constitution Pills, 150,000 Gold, and a set of Wings! These wings, when equipped, will allow you to get an HP drain – meaning you’ll regain health with each Basic Attack you land on enemies. This set is the most basic in the game, upgrade to higher VIP to get better wings!

* **How much do I pay to reach certain “VIP” levels?**

Below, we’ve prepared an easy chart to show how much money will get you to a certain VIP level. Note: all quantities are listed in USD. This is based on standard prices, not extra experience earned from special promotions.

* VIP 1 – 4.99USD, and your first top-up gets you Quality 16 Wings!
* VIP 2 – 16.5 USD
* VIP 3 – 66 USD
* VIP 5 – 165 USD, and gets you Quality 18 Wings!
* VIP 6 – 330 USD
* VIP 7 – 660 USD, and gets you Quality 20 Wings!
* VIP 8 - 1650 USD
* VIP 9 – 3300 USD, and get you Quality 25 Wings!

In addition to wings, higher levels of VIP will get you privileges like increased daily spending in the store, larger bag space, and more daily level attempts!

* **How do the different cards work? The Monthly, Seasonal, and Yearly cards? And what about the Super Daily Card?**

These cards are special deals you can use in order to get awesome daily rewards of Diamonds! By purchasing a given card, you will receive a specific amount of a daily reward of Diamonds for that duration – a month, a season (3 months), or a year (12 months). These Diamonds must be claimed in the Achievements section every day, or they will be lost.

The Super Daily Card is a new top-up card added with the latest update. This card, with purchase, will give you a Daily reward of 100 Diamonds FOREVER. That means that when the Sun collapses in on itself and life ceases as we know it, you will still be able to claim the rewards from this card! The Super Daily Card can also stack with the other cards, allowing you to get even more daily Diamonds if you have both.

* **What currency are things listed in?**

Currencies in the store should be listed in the local currency of your Apple / Google Play ID.

Certain on sale items will be promoted throughout the game. These will be listed in a specific currency. If no currency is given, the default should be US Dollars.

* **One last thing: why can’t I share to Facebook?**

This function has run into some technical problems, despite our best efforts, and at the time of this posting is not working. Please be patient as we work out this problem. Just know that you are not receiving an unfair disadvantage.