FAQ

For minor issues, ask in discussions, /r/TapTapBuilder or comment below. See front page Navigation for all info pages!

## Resources and keys

#### Boosting credits/resources

* See table on the **Resources** **page.** You can always take a break to get passive income!

#### Increasing resource storage

* **Credits** - build and upgrade Banks or invest in a Unique Central Bank to increase your limit.
* **Resources** - build and upgrade Concrete and Metal warehouses to increasen the capacity.

#### Getting and using free Keys

* **Obtaining** - See table on the **Resources** **page.**
* **Usage** - See **Golden Keys** **and Ruby Keys.**

#### Increasing power (electricity)

* Your city's power is a level value, and doesn't increase with time.
* You must build or upgrade **Power Plants** to increase the power.

* All new buildings and their upgrades will reduce your power level.

#### Restoring/increasing energy

* **Energy** - unlike power, energy is the muscle value that allows work and fast construction.

* See table on the **Resources** **page.** You can always take a break to get passive energy!

## Codes and coupons

#### Getting and using Coupon Codes

* **Coupon Codes** - 5-digit codes you can enter at Post Office or Pub for rewards. (ur mum 69)
* **Obtaining** - Coupon Codes can be generated and received from other players.
* Free coupons are also posted daily on the Tap Tap Builder Facebook account.

#### Getting and using Invite Coupons

* **Pub** - you can send an Invite Coupon to another player using the pub.
* **Limit** - You can send only up to 5 invite coupons and receive up to 10.
* **Rewards** - Collecting coupons will reward you with credits, resources and free keys.

#### Issues decoding a Coupon

* Validity - check you spelt everything correctly and that the coupon hasn't expired.
* Make sure your city's correct Postal Code was used when generating the coupon.

#### Getting and using Promo Codes

* **Promo Codes** - 6-digit codes you can enter in the Main Server building for rewards.
* **Obtaining** - you can find the codes on social networks by searching #TapTapBuilder.
* Each player has their own Promo Code - find and share it from settings or the server.
* **List of codes** - check the List:Codes page for an extensive list, and add your own!

#### Lists of Codes

* Postal Codes
* Promo Codes

## City management

#### Managing buildings

* You can move, rotate, paint or demolish buildings. See info on the **Buildings** **page.**

#### Extending the island

* **Landscape Institute** - build this Unique building to dry sea for land, build bridges and plant trees.
* **Bridge** - To build a bridge, first convert a strip of sea platforms into land.
* Build a Road over them, and a road bridge will be created automatically!

## Game progress/settings

#### The game lags or crashes

* **Device** - your device may simply be underperforming, especially if it's an older model.
* Try reducing the battery usage and freeing up storage to make your device run smoother.
* **Settings** - game updates may improve performance, meanwhile change game settings.

#### Saving/restoring progress

* **Local save** - the game saves your progress automatically on your device during gameplay.
* **Cloud save** - you can sign in and backup or load your progress from settings on any device.
* You'll need an internet connection and a valid account on iCloud, Google Play or Facebook.

#### Resetting your progress

* If desired, your current game progress (not backed up cloud data) can be reset in settings.

## City management issues

#### Fixing high unemployement

* **Apartments** - work in them to increase the population. Building more will increase pop. capacity.
* **Growth bonuses** - increase the pop. growth by building the Hospital and City Administration.
* **Demolish** - demolish any unnecessary buildings with employees to use them in other buildings.
* **Take a break** - your city population will increase naturally over time.

#### Fixing a total lack of power

* You may lack resources to build or upgrade a power plant, while having insufficient employees.
* Demolish unnecessary buildings, e.g. offices, to free up employees and reduce consumption.

## City progress

#### Increasing building slots

* **City level** - gaining EXP and increasing city level will give you more slots.
* **Pawnshop** - you can exchange Golden Keys for extra building slots here.
* **Demolish** - demolishing unnecessary exisitng buildings will free up slots.
* Check your currently used slots and the slot limit in the "Your City" menu.

#### Building projects faster

* **Technical Lab** - this Special building will increase the efficiency from each tap when building.
* **Construction** **Crane** - build and upgrade the crane to slowly construct projects automatically.
* **Unique buildings** - the Robot Center will increase crane efficiency.
* The Engineering Center will give a construction efficiency % boost.

#### Speeding up progress

* **Special** **buildings** - upgrading these will give you major boosts to your city and production.
* These require Golden keys to build and upgrade. Each one has a maximum of 20 levels.
* **Unique buildings** - these require Ruby Keys to build but give massive boosts in return!

## Other questions

#### Airplanes aren't showing up

* **Airport Terminal** - build this Service building to see airplanes and send citizens to others.
* **Resources** - tap on green airplanes for credits, and white/blue planes for concrete/metal.
* **Keys** - tap on rare gold planes to get Golden Keys, and rare red planes to get Ruby Keys!

#### Time travel and ban appeals

* You may be banned for attempting to change the time settings on your device for benefits.
* Email support@herocraft.com with a screenshot of the ban message and your Postal Code.
* Your request will be reviewed and you may be unbanned by receiving an unban Coupon.