Bug

When finding a **bug**, *Kingdom* players should try the golden solution.
If that does not work, they have two options:

* report it to developers, and wait for a fix on a future patch
* share it with the community in hopes of finding a workaround.

These options are not mutually exclusive.
Players can do both, if they want to do that.

## Bug or feature?

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>  | You know when people say "It's not a bug, it's a feature"?—Angelica  | „
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You know when people say "It's not a bug, it's a feature"?Angelica
Reports of bugs that are not bugs tend to be forgotten, and most likely never get an answer.
So, ideally, players would like to be sure they're dealing with a bug, and not a feature, before reporting it.
But this is not always possible.
The way *Kingdom* games are designed, without an extensive tutorial, makes the task of identifying bugs harder.
New players could look at their empty towers around the town center, while tons of archers wander back and forth, and think it is a bug.
Even for the most experienced players of the series, this task can be tricky, because developers very frequently make changes on the game, and do not documment these changes on the patch notes.

However, there are some basic ways to reduce this frustration:

* Try to understand the related mechanics by looking for them on the wiki.
* Share the current experience with the community, and ask if there is a bug.

None of these methods are perfect (even the wiki can be outdated), but they can help a lot.

## Report for a fix

To report a bug to developers, players should use the Raw Fury support portal, found at:

**→** `https://rawfury.atlassian.net/servicedesk/customer/portal/1`

There players can describe their issues, and attach screenshots, the output log, and their save file.

### *Classic* & *New Lands*

Since 2018, developers are working almost exclusively for *Kingdom Two Crowns*.
*Classic* and *New Lands* no longer receive updates, thus developers will most likely ignore the reports about them.
For the bugs found on these two games, players will have more benefit in sharing their experience on forums and looking for workarounds.
Nonetheless they are free to send reports if they feel like.

For the location of the save file, see: Saved game § Save file location.
And the output log is located on the folders listed below:

* Classic
* New Lands

### *Two Crowns*

Players have a shortcut to find and assemble these files. They can simply:

1. start the game
2. press:
	* `Ctrl` + `F12` on Windows/Linux
	* `Cmd` + `F12` on Mac

And that will immediately export their save file and logs to a zipped file on their desktop.

## Share for a workaround

Sharing ones experience on forums may be useful to:

* understand if what's being experienced is in fact a bug
* find a workaround to avoid or minimize the damage caused by the bug.

### Main hubs

The main online hubs for the *Kingdom* series are found on *Reddit* and on *Steam*.

 On *Steam*, each game has its own forums:

* This forum for *Classic*
* This forum for *New Lands*
* This forum for *Two Crowns*.

 The main *Reddit* community is called KingdomTheGame.

When making a post there, users are advised to start the title of the post with `[Classic]`, `[New Lands]`, or `[Two Crowns]`, to make a clear distinction of which game they're talking about.

### Search first

Before making a post on these forums, users should do a quick search to check if the same issue hasn't been shared recently by other users.
Sometimes even the workaround for it has already been provided,
and all they need to do is read what is already available on the "Internets".

If they find a post describing their problem, but with no workaround share yet, they can comment "+1" to "bump" the post on *Steam*.
If it's on *Reddit*, they can simply upvote the post.

If no similar posts are found, it's time to create one.

### Post title

People can only search and find the post they're looking for, if the posts were created with useful titles.
Otherwise, searching on these forums can be a miserable task.

When writing the title of the post, users should avoid being too generic.
Titles like *"I found a bug!"*, or *"Anyone else with this problem?"*, or *"Someone help, plz!"*, are all useless.
The in game feature that is the most affected by the bug must be mentioned on the title.
Here are some examples of good relevant titles:

* *Unable to travel to previous island*
* *Hermits interrupting upgrade*
* *Forge not spawning on 5th island*
* *Workers entering a death loop on asian Plague Island. (PC coop)*

## See also

* To understand when and how the notes about a certain bug are added to the wiki, see: Style guide § Bugs.
* A list of articles that mention at least one bug can be found at Category:Articles with a bug note.

## References

1. ↑ Software bug on *Wikipedia*.
2. ↑ Two dogs!? No wonder I heard two dog barks... *Reddit*. 17 November 2020.
3. ↑ Please submit your bug reports via our support form! Community manager Fiona on *Steam*. 24 May 2022.
4. ↑ Read me: how to submit bug or crash. Game creator Noio on *Steam*. 22 November 2015.
5. ↑ Read me: how to submit bug or crash. Raw Fury on *Steam*. 3 August 2016.