Video Ads

A billboard to the left of the front entrance gives some user platforms the ability to watch short video advertisements from a third-party company in exchange for diamonds. Watching 10 ads generates 1 diamond with a maximum availability of 20 ads in a 24-hour period. Ad availability may be limited by region, platform, and other factors determined by the third-party company.

### Redeeming Diamonds

You have the option to redeem your diamond(s) as soon as you reach a minimum of 10 ads. However, if you save up 1000 ads before clicking redeem, the 100-diamond redemption prompts the game to give you the 100-diamond package bonus animal. If there is only one choice, the animal will land in your inventory within a few minutes. If there are multiple premium animal options, the game should ask you to pick from the choices. You can also save up 2000 ads to get a pair of premium animals.

***Important Note:** This bonus animal feature is not guaranteed by Upjers but is currently a benefit to users when the ad redemption process is set to work this way. Also, if you redeem diamonds prematurely, Upjers cannot reverse your redemption.*

You may also want to check Animal Trades to see if the trading courtesy may work for you.

### Ad Availability

Ads are limited to a maximum of 20 per 24-hour period. They can also be limited by region, platform, and other factors as determined by the third-party company. Below lists the currently known platform availability as of August 2023. *Devices that allow the app to download from the Google Play Store should generally offer ads.*

Known Ad Availability
 Amazon
 Apple
 Steam
 Web Browser

Once you have reached your daily limit for ads, a timer displays for when you can watch more. For each of the 20 ads you watch, a 24-hour timer begins. That is, if you watched your first ad at 12pm and the rest of the ads around 9pm, then the following day you will have 1 ad available at 12pm and the rest would not be available until around 9pm.

### Tips for Unlocking Ad Availability

The availability of ads most frequently seems related to the ad tracking identity, but you may want to try the following.

#### General Tips

* DELAY: Wait 5 seconds between ads before attempting to watch another.
* RESTART: Sometimes simply restarting the game will grant more ad availability.
* SWITCH INTERNET: Try connecting to a different internet or use cellular data internet to see if ads become available.
* SWITCH DEVICE: Try watching ads on a different device. You can create an Upjers.com account and link your Zoo 2 game with your Support ID found in your game settings. This will allow you to log in on other devices to attempt watching more ads.
* RESET TRACKING: For Android, reset Google Ads ID. For iOS, reset by toggling off and on Tracking. (See Tracking below for more details.)

#### iOS: Allow Tracking

1. Go to Settings > Privacy & Security > Tracking…
2. Toggle On “Allow Apps to Request to Track.”
3. Toggle On “Zoo 2” app.
4. Restart the game.
5. If this is the first time since reinstalling that you have allowed tracking, you should click the green button that says “Activate” when you click to watch ads.

#### iOS: Reset Tracking

1. Go to Settings > Privacy & Security > Tracking…
2. Toggle Off “Allow Apps to Request to Track.”
3. Confirm to “Ask Ads to Stop Tracking.”
4. Toggle On “Allow Apps to Request to Track.”
5. Toggle On “Zoo 2” app.
6. Restart the game.
7. You may need to repeat each time ads become unavailable.

*Tip: If this becomes a common practice, you can search your iPhone or iPad for “Tracking” so that it shows up as a shortcut each time you need to reset.*

#### Android: Reset Google Advertising ID

1. Go to Settings > Google > Ads…
2. Tap “Reset Advertising ID” then ok.
3. Restart the game.
4. You may need to repeat each time ads become unavailable.