FAQ

## Technical & Account

- Open the Kingdom Maker App
- Start going through the tutorial until you reach the point where the game is asking you to describe yourself, with the option "I am your... (Lord or Lady)"- Below these options, you'll find a button that says "I already have an account", tap it- Then another window will pop up, asking you to login with Facebook - Follow the steps to complete the login and the game will prompt you to load the account bound to your Facebook account
If for any reason the above steps don't work for you, please don't hesitate to contact us by opening a ticket to the support team through a new account.

- Open the Kingdom Maker App
- Start going through the tutorial until you reach the point where the game is asking you to describe yourself, with the option "I am your... (Lord or Lady)"- Below these options, you'll find a button that says "I already have an account", tap it-Then another window will pop up, asking you to login with Google Play- Follow the steps to complete the login and the game will prompt you to load the account bound to your Google Play account
If for any reason the above steps don't work for you, please don't hesitate to contact us by opening a ticket to the support team through a new account.

- First, make sure you're logged in to the correct Game Center account
- Open the Kingdom Maker App- Start going through the tutorial until you reach the point where the game is asking you to describe yourself, with the option "I am your... (Lord or Lady)"- Below these options, you'll find a button that says "I already have an account", tap it- Your lost account's name should pop up at this point, so you can select it and play!
If for any reason the above steps don't work for you, please don't hesitate to contact us by opening a ticket to the support team through a new account.

- Tap on your FLAG (top left)- Then SETTINGS- Then ACCOUNT- And 'Login With Facebook'
Once you have connected with your Facebook account you can start the game on a new device. In the tutorial, when Duncan asks you who you are, instead of designing a character select 'I already have an account' and sign in with Facebook. You will then load your game onto that device and can alternate between devices to play.
We will be adding more methods to connect accounts soon.

What Should I Include In My Bug Report?- Our testing teams will do their best to squash bugs, but sometimes we need a bit of help to understand them better. Be sure to include the following when you submit a report so we're best equipped to help you out!- Describe what happened that was different from what you expected to happen- Steps to reproduce the issue, if available. What was the last thing you did or pressed before you ran into the bug?- Screenshots or videos of the issue, if you were able to capture them- Any error messages you received
Please submit your bug report from inside the game, by tapping your banner/crest and then "Support". Alternatively, if you cannot access the game, please contact us using this email here: kingdom-maker-support@scopely.com

- iOS version - 13
- 2GB of Ram

For Android devices:
- OS version - 6
- 2GB of Ram

For Android:
- Close the game
-Go to settings > About your phone > System updates
-Clear the cache on your device by going to settings > Apps > Clear Cache
-Make sure that your internet connection is stable by using Wi-Fi
-Relaunch the game.

For iOS:
-Force close the app.
-Restart your device.
-Update your device software.
-Check your internet connection.
-Relaunch the app.