Partner Cheermote Guide

For Partners, Cheermotes are a great way to further customize their channel with their unique style and branding.

Each channel with Cheering enabled can now create a progressively more exciting Cheermote for each tier of Bits used: **1**,**100**, **1,000**, **5,000**, and **10,000**. Viewers will be able to see your customized Cheermote in your channel when they click the gem icon in the bottom right hand corner of the chat.

Viewers can use the format **prefixCheer#** (for example: **bobrossCheer1000**) to Cheer with a channel’s custom Cheermote. Cheers made with a custom Cheermote will still count towards cheering features such as Top Cheerers. For more information about Cheering, please see our Guide to Cheering with Bits.

Your Partner Cheermote can only be used in your channel.

### On this page:

* Cheermote Guidelines
* Cheermote Requirements
* Uploading Your Cheermote
* Frequently Asked Questions

## CHEERMOTE GUIDELINES

Our Twitch Community Guidelines and Terms of Service apply to all user-generated images, including **Cheermotes**, **badges**, and **emoticons**.

Specific content prohibited from use in Cheermotes includes the following:

* Nudity, and obscene or sexually suggestive content.
* Drugs or drug paraphernalia.
* Hate speech, racist, derogatory, and harassing words or imagery.
* Explicit words or gestures.
* Images of single letters (sub badges may have single letters if it represents the brand of the channel).
* Violations of Twitch Brand Assets.
* Violations of any third party intellectual property or privacy rights, such as copyrights, trademarks, or rights of publicity. Remember, these may be subject to DMCA take-downs or other requests for removal by the rights holders.

For further information on guideline enforcement, please see the Frequently Asked Questions section below.

## CHEERMOTE REQUIREMENTS

Cheermote images must be **112x112px**.

The file size of each image cannot exceed **512KB**.

There are no frame count restrictions to the GIFs.

The images must comply with the Twitch Community Guidelines, Terms of Service, and DMCA Guidelines.

## UPLOADING YOUR CHEERMOTE

To access the Cheermote upload feature, go to your Partner Settings, scroll down to Bits & Cheering and select ‘Custom Cheermote’. Cheermotes do not require manual approval before they go live on the site.

Click on the + sign under each bit tier to upload your image for that tier, or drag and drop a .GIF onto the box. All images must be uploaded in order to enable your Cheermote.

There are two ways to upload your Cheermotes:

### SIMPLE MODE

Simple mode is the default and allows you to upload five **112x112** animated .GIFs and the tool will automatically create assets in all the required sizes for you. Simple mode uses the first frame of each .GIF as the static image.

### ADVANCED MODE

Advanced mode allows the upload of your images formatted in five sizes per slot (**28x28**, **42x42**, **56x56**, **84x84**, **112x112** px) and access to additional options for light/dark mode variants. If the automatic conversions made via Simple mode are not to your liking and you want more control on each of the sizes, Advanced mode is there for image by image control for each size.

You will need to add an image to every field (**Light/Dark**, **Animated/Static**) in order to successfully upload a Cheermote via Advanced Mode. **Any missing images will mean your Cheermote will not go live.**

## FREQUENTLY ASKED QUESTIONS

Does this replace the Bits gem cheering in my channel?
No. Cheermotes are in addition to the standard Bits gems and tiers.
Will my Cheermotes be available for my viewers immediately upon uploading all tiers?
Yes. Unlike Emoticons, Cheermotes can only appear in your channel and therefore do not require manual approval before they appear to your audience.
I uploaded my Cheermote but I can’t use it on my channel! What gives?
This can have a number of causes, but the most common is failing to upload an image into every single field via **Advanced Mode**. When uploading your Cheermote via this mode, you’ll need to manually upload an image to every single size field in the **Light**, **Dark**, **Animated** and **Static** tabs. Missing any of these fields will mean your Cheermote will not be uploaded. If you believe your Cheermote has been successfully uploaded but still isn’t usable on the site, please submit a ticket via help.twitch.tv so that we can investigate. When submitting a ticket, please log into your Partnered account so that your ticket is routed correctly.
My Cheermote disappeared from my Partner settings. What happened?
You should have received an email regarding the reason why your Cheermote has been removed (check your spam filter). If you did not, simply file a ticket via help.twitch.tv to inquire (be sure to log in so that your Partnership status is noted for expedited assistance). Remember that all Cheermotes must comply with the badge and emoticon guidelines. To resolve this, you may alter the Cheermote so that it does not violate any of these rules, or submit a different Cheermote altogether.
I think a Cheermote violates Twitch’s rules. How do I report it?
If you find a Cheermote you believe violates the rules, please report it via the User Report feature. You can report a channel by clicking the three dots on the bottom right hand side underneath the video player. From there, use the path **Somewhere Else** -> **On Twitch** -> **Emotes or Badges** then pick the most appropriate reason from the list.
Does this work with my third-party alerts?
Yes. Third party devs are able to get new Cheermote assets to customize Bits-related alerts.
How many Cheermotes can each Partner create?
One set with five tiers.
What is the revenue I receive when a viewer uses my Partner Cheermote?
When your viewers Cheer with your Partner Cheermote in your channel, you receive the same revenue from the Bits used as with global Cheermotes or regular gem Bit emotes.