Viral Video

## Episode navigation

**"Viral Video"** is the eighth episode of Season Three of *Superstore*, and the forty-first episode of the show overall.

## Summary

*After an employee posts a controversial video online, Dina enlists Cheyenne to help police the rest of the staff's social media accounts. Amy learns something about Jonah that drives her to desperately pursue Instagram views, and Glenn suspects Mateo of rewards card fraud.*

## Plot

Jeff calls the staff into the Break Room to announce that café worker Roger has been fired for posting a video on social media of him farting into cups in the store. He advises the staff to be careful of what they post which prompts Kelly to question what is allowed as she posts videos on Instagram. Dina takes it upon herself to police what the staff put on social media however Jeff encourages self control. A picture of Roger as employee of the month is taken down by Heather. (♫ The Chi-Lites - Oh Girl ♫) Jonah and Marcus are watching one of Kelly's Instagram videos on Janet's phone. Amy joins in and doesn't understand why they find it funny. Glenn shows Garrett that a mass email he sent to the store's rewards (Blue Card) customers resulted in many being undeliverable which makes him suspect that Mateo is committing fraud in order to get the $1 sign-up bonus.

In Glenn's Office, Glenn asks Mateo if he made up rewards customers names which Mateo denies. Dina coerces Cheyenne into helping her track the staff's social media accounts. Amy shows Justine one of Kelly's videos which Justine laughs at and then fakes that it's lame to match Amy's reaction. They then see Kelly is having breakfast at her place with Jonah which reveals to them that Jonah and Kelly are in a relationship. Amy lets Jonah know about her discovery and that she now gets why he likes her videos. Jonah genuinely likes the videos and bets Amy that she can't make one of her own that gets 100 likes by day end. The loser has to clean out the rat traps. A customer looks in bewilderment at a sign at Coffee & Bakery that indicates that the staff don't fart into cups. (♫ Britney Spears - Toxic ♫)

Jonah watches Amy's first attempt at creating a video which he sarcastically calls "riveting". Mateo reveals to Garrett that he has been creating fake Blue Card accounts. He creates a fake website for one of the fake customers to trick Glenn but Glenn recognizes the customer picture as a movie actor. Amy tries to get Garrett and customers to look at her posted video. Cheyenne and Dina discover a picture of Elias on his Facebook account in which he is in a hottub with two women who are kissing. Mateo has Jonah call the store pretending to be one of the fake Blue Card customers. Glenn takes the call thinking it is Mateo and insults him until Mateo appears beside Glenn. Amy and Cheyenne discover other staff on-line secrets and Cheyenne finds she's having a good time with Dina.

Garrett and Jonah watch five of Amy's videos which are over-the-top. Amy shows one of the videos to Cheyenne and Dina who try to appear supportive. They conclude she's doing the videos because Jonah is dating Kelly. Glenn apologizes to Mateo for accusing him of signing up fake customers and offers to take him to lunch. Marcus plays his podcast for Heather and Gary. Cheyenne and Dina watch Elias drop produce and can't believe women want him. Jonah and Garrett watch Amy's latest video in which she's in the store's kitchen and derides social media as she's gotten tired of how pointless and self-centered it is. However, Amy doesn't realize that there are rats in the baked products behind her.

As they are about to go to lunch in Glenn's car, Glenn mentions that the customer who called lives along the way to the restaurant so he'd like to drop by. Mateo calls Glenn's bluff. Amy flaunts her video to Jonah and that it got 15,000 views but she doesn't realize there are rats in the produce behind her in the video. As a result, Jeff calls another meeting with the staff in the Break Room and asks them not to post any videos of themselves in the store. Jeff asks why Amy is creating the videos and Justine mentions it might have to do with Jonah dating Kelly. Kelly wanted their relationship kept a secret so Amy chides her that she shouldn't have posted a video of her and Jonah then. A picture of Amy as employee of the month is taken down by Heather. (♫ The Romantics - Talking in Your Sleep ♫)

Glenn and Mateo arrive at the address of the fake customer's business which is a private residence. Even after a woman answers who knows nothing of the business, Mateo refuses to admit to his lie. Cheyenne and Dina acknowledge what a great time they had together so Cheyenne confides that she dared Roger to fart in the cups and filmed it. Dina laughs and then goes to get disciplinary paperwork. Arriving back at the store, Mateo finally admits to Glenn he made up the customer and says he's sorry. When Glenn doesn't believe Mateo is repentant, Mateo asks what he has to do to prove it. Glenn says he needs to make a phone call. Jonah prepares to clean out the rat traps, having lost the bet to Amy. Amy offers to help but Kelly has already volunteered and she and Jonah begin joking around so Amy leaves in a foul mood. Glenn is seen immersing Mateo in a baptismal pool in Life's Works Church in order to forgive his sins.

## Cast

### Main cast

America Ferreraas Amy DubanowskiBen Feldmanas Jonah SimmsMark McKinneyas Glenn SturgisLauren Ashas Dina FoxColton Dunnas Garrett McNeillNichole Bloomas Cheyenne LeeNico Santosas Mateo Liwanag
### Featured cast

Kelly Stablesas KellyMichael Buninas Jeff SutinJon Barinholtzas MarcusCarla Renataas JanetKelly Schumannas JustineJon Miyaharaas BrettDanny Guraas EliasSelisha Shertickas SarahMariana Toscaas HeatherJackie Loebas Browsing CustomerHilda Boulwareas Older Woman

## Running Gags

* Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Caroline".
* **Crazy Customers and music**: For all customer interludes and music see Viral Video (music).
* Jeff's mid-life crisis: Jeff gets his ears pierced and wears a peace sign, an electric guitar, and a snake.
* Glenn's tie: Many clouds.

## References

* Roger is fired for posting a gross video on Facebook.
* Amy monitors Kelly's Instagram account.
* Some of the names Mateo used in signing up fake Cloud 9 Blue Card customers include Duracell, Toblerone and Nestlé.
* Investigating the staff's social media makes Dina feel like "that lady" (Olivia Pope) from the TV show Scandal.
* Amy criticizes Kelly's Instagram videos as not exactly a TED talk and that Kelly isn't Sofia Coppola.
* Mateo tries to pass off one of his fake Blue Card customers as Robert Pattinson's character Edward Cullen from the Twilight films.
* Dina comments that most of social media is quizzes about which Longmire character people are.
* Jonah does his Audrey II voice from Little Shop of Horrors when posing on a phone call to Glenn as one of Mateo's fake Blue Card customers.
* Marcus' podcast lists celebrities he would sleep with which include Kate Upton, Ariana Grande, Serena Williams, Meryl Streep from certain years in the 1990's, that Wonder Woman chick (Gal Gadot) and is sponsored by Blue Apron.
* Other social media Amy uses includes Snapchat and Twitter.

## Trivia

* Stratus, Glenn's office, Glenn's monkey puppet, Glenn's car and Coffee & Bakery make an appearance.
* Life's Works Church debuts.
* Roger's last name is revealed to be "Sopel" and Elias' is "Greene".
* Amy's daughter Emma posts a comment on one of Amy's videos asking her to stop.

## Quotes

“*In a perfect world people wouldn't fart in cups but we live in the real world.*”— **Jeff**

## Video

Superstore - Wait for It... (Episode Highlight)