FAQs

## **Frequently Asked Questions**

### **How can I change my username and Country flag?**

To change your username, tap on your username in the top left corner of the Main Menu to access the Stats screen. You'll be able to change your flag and edit your username there. Remember, you can add emojis to your username!

### **How can I view my stats?**

To access the stats screen, tap on your username on the top left corner.

### **How do I change Bowlers?**

Go to your Cards screen from the Main Menu. Choose a bowler that you want to use and add him to your 'deck' by tapping on him and choosing another bowler from your deck to be swapped with him.

### **What do the numbers under my cards mean?**

The circled number on the left represents your card level. The bar under your card shows the number of cards you currently have, and the number of cards you need for your next upgrade. For example, if you have 3/4 Jon Slow cards, that means you currently have 3 cards and need a total of 4 to become eligible for your next upgrade.

### **Why should I upgrade cards?**

Every bowler and bat that you collect has different attributes that can be improved with upgrades. These will make the card more useful to you in match situations. To remain competitive it is recommended to upgrade cards and try different combinations of cards to find the right tactics that suits your playing style.

### **How do I upgrade cards?**

To upgrade your bowler or bat card, you need to collect several cards of the same bowler/bat. Once you have enough cards, you'll see a green arrow on the card, on the cards screen, that needs upgrading, tap on it and upgrade! upgrade improve the cards attributes.

### **What does the letter on the top right corner of my bowling cards mean?**

If your bowler is right-handed, you'll see an "R" on it, if the bowler is left-handed, you'll see an "L".

### **What does the career prize money mean?**

The career prize money represents all the coins you've won so far.

### **Can I receive a phone call during a match?**

No. Stick Cricket Live is a real time multiplayer game. You can 'bump' an incoming call but if you accept the call you'll be forfeiting your match.

### **How do I hide Emoji Chat?**

Open the 'Chat' menu during a game and tap on the 'Mute' button.

### **Can I play against my Facebook Friends?**

Yes, with Facebook login this is possible. Login with Facebook on the settings screen and then go to the Ranks screen to see your friends list. Challenge a friend to a match by tapping on their name a starting a match. Sometimes the link with Facebook is problematic. On the settings screen, try logging out of Facebook and logging back in.

### **Why can I not see my Facebook Friends in the game?**

Firstly make sure that your friends have the game too by Inviting them to install the game on the Ranks screen. You Facebook Friends will be listed on the Ranks Screen. Sometimes the link with Facebook is problematic. On the settings screen, try logging out of Facebook and logging back in. Facebook is the only friends network that is currently supported by Stick Cricket Live.

### **Why are ads shown after matches?**

Stick Cricket Live is a free-to-play game which means it can be played entirely free without any disadvantage to the player. The income from advertising helps Stick Sports to keep the game free for all players. Any purchase will remove the advertising.

### **Why don't I win the full match prize?**

Stick Cricket Live uses a standard wagering system. This is where two players pay the same entry fee and the winner takes all of those fees as the prize. So winning doubles your money. Your net gain is equal to your entry fee. Example: you pay 3,000 to enter a match and you win the match. Your prize is 6,000!! remembering that you paid 3,000 already so that is a net gain of 3,000 to you.

### **How can I restore my progress in a new device?**

On the first device, simply login (with Facebook, Google Play Services or Apple Signin). This will link your account with the Stick Cricket Live account. Play a match to ensure that your progress is saved.

Then, log in the same way on the second device and you should be offered to either use the current data on the device or use the cloud saved data.

Select the cloud saved data option, the two devices should then have the same data.

\*try to avoid running the game on more than one device at any time. This can cause the saved profile to become out of sync and there is a risk that some progress will be lost fovever

### **How does matchmaking work?**

The Stick Cricket Live algorithm has been designed to make matchmaking as fair as possible. Players will be matched up according to important factors such as their trophy count or their cards or their stats. An opponent also needs to be 1) online right now seeking a match 2) is at the same stadium as you. The app will continue to search for a suitable opponent, broadening the search criteria until eventually any match is found.

### **I won a match and didn't receive trophies. Is that a bug?**

Every stadium in Stick Cricket Live has a maximum number of available trophies.

For example, there's a total of 20 trophies available in Christchurch. Once you win all 20 trophies, you won't gain more unless you move on to the next stadium.

You can still earn coins from completed stadiums but be careful as you can also lose your current trophies!

You can see how many trophies you have in each tour on the stadium select screen.

### **I've heard about hackers. What happens when I play against a hacker?**

You will never play against a hacker! Some players have attempted to cheat the system by installing dodgy game files. The game detects these fraudsters and "deals with" them ;) You will never come across a hacker and their achievements are not recognised in legitimate leaderboards or leagues. They live a lonely life - more lonely than they realise.

### **I found a bug! what should I do?**

Please tell us. We are a small team and we sometimes miss things. If you see something that isn't working or does look right we would like to know. Please contact us using this method below and we will follow it up as soon as possible.

### **How can I contact Stick Sports support?**

On the Settings Screen inside the game there is a Feedback button. Contacting us via this method is the best method because it includes additional, important information to help our support team to respond to you. If you cannot access the game you can try contacting us via email at mobilesupport@sticksports.com