Bugs/Troubleshooting FAQ

We are very sorry that you encountered problems. We will try to help you so you can enjoy the game.

This page covers the bugfix guide posted by Fruitbat on Steam and additional findings from the Fruitbat Factory discord that are not in the original guide.

## Step 1

Before attempting any fix, be sure to:

1. Restart Steam. (This is enough to fix most problems)
2. Delete config.dat in game's installation folder.
3. Disable anti-virus.
4. Verify the integrity of your files.
5. Restart your PC.
6. Update your drivers. A video card or audio driver has occasionally caused problems.

**Make sure you Steam Cloud is disabled when working with backup files!**
## Known Fixes

### Save File

Q- My save data is gone- what do I do?
**A**: Make sure to backup all .dat and .pak files in your installation folder (Program Files (x86)\Steam\steamapps\common\100 Orange Juice) before attempting to do anything about your save files. Then delete your user.dat file. After that, locate the file called user\_FBF\_????\_backup.pak, where ???? is a number. Select the one with the largest number, and rename it to user.dat. This will restore your save from the time of the latest update.

Q- Something happened to my save and I need to restore from backup, but all of them are gone from my installation folder!
**A**: There's a second set of save backups in "My Documents\Fruitbat Factory\100% Orange Juice" folder. You can copy the user.dat (or other relevant backups) from this folder to your installation folder to restore your saves.

Q- Someone used their account on my PC to play 100% Orange Juice and now my save is gone!
**A**: Same as question 1.

Q- I tried to do answers 1 & 2 but all my backups are either missing, are for the same timestamp, or are not the one I need!
**A**: If this should happen, your user.bak file in the installation folder should still be correct. Renaming the user.bak file in the installation folder to user.dat should resolve the issue.

### Graphics

Q- Game starts in a window only a few pixels high.
**A**: Delete config.dat in game folder.

Q- I have a graphics issue of some kind.
**A**: If you have both a dedicated and integrated graphics card, try switching the game to the other graphics card.

### Crashes

Q- Game crashes on startup with "failed to initialize driver" error.
**A**: This one is audio related - if you're using headphones but they're not plugged in, plugging them in may fix it.

Q- Game is crashing when I click new game/continue from title screen.
**A**: Your save data is corrupted. But no worries, there's a backup of the last working save in your game's installation folder: backup user.dat and user.bak files, then rename user.bak into user.dat. You may need to disable Steam Cloud while you do this. This should load a working save from your last successful session again.

### Audio

Q- I can't hear a certain character voice!
**A**: Go to the System Sounds menu and turn on/turn up the voice volume for the character. If it is already on, try flipping it off and on again. Another possibility is that you do not own the appropriate DLCs to hear the characters.

### Brand/Device Specific

Q- When I go to play it on steam, it loads the first window with the options for color and resolution, but after that, it just shuts down. I also have graphical issues in other games (Nvidia card).
**A**: Go to your Nvidia control panel. Turn on/off the dedicated GPU. If integrated use dedicated and vice versa.

Q- Narrator voices don't work and sounds are acting up (Logitech G series wireless headset)
**A**: Check the Logitech GHub for an issue.

## All Unsuccessful

If none of these fixes resolved your problem, please see Fruitbat Factory Discord, and drop a message in the *#support* channel to get help directly from the developers.