How to Report a Cheater/Hacker/Abuse

## How to Report a Cheater

**Check first!** Before making a report, check through the various frequently-asked-questions pages in the Wiki to be certain what you are experiencing is not a bug or glitch.

* General FAQ
* Purchase FAQ

**Making the Report:** For a cheating report to be investigated, we need a report with ALL of the necessary information included. In order to narrow down how hackers are manipulating the game we need more information. Describe the offense with as much detail as you can:

* **What did the hack let them do? (try to be a specific as you can)**
* **What was the game mode?**
* **Does the hack relate to a known game bug being exploited? (like flying through walls)**
* **Do you have screenshots or video?**
* **What is their Appsomniacs Global ID (shown in [brackets] next to the player name)?**

**To access the Global ID:**

* Type DA2ID into the chat of a running game (not in the lobby)
* Take a screenshot of the score board showing the players' GIDs.
* YOU HAVE TO INPUT DA2ID IN A RUNNING GAME; NOT WHILE IN THE LOBBY.

**To access the Global ID after a game:**

* Note the name of the player you want to report.
* Under the Friends screen, select History. Take a screenshot of the list with the players' GIDs

**If you send us a video:** Also include notes about what is happening with a time stamp of the issue shown in the video and a description of the issue. Without more information these reports get filed into an "unknown issue" bucket and get put off as a very last priority.

### Social/Custom games:

Need to be managed by the host. It is their job. Quickplay is the only place the DA2ID console command works at the moment. You will need to use the game host to manage the room and kick out anyone cheating. If the host is cheating, leave that room. It's a community managed space for the time being. We have more to do there to firm up that space, but it will be a while.

Email testingfeedback [at] appsomniacs [dot] com with your report. We may not be fast with our response, but we try to respond to every email.

## How to Report Abuse

Using abusive language against other players goes against our Code of Conduct. We take complaints regarding abusive language seriously and will ban accounts for repeated offenses. We also acknowledge people may abuse the reporting system too. Abuse reports must be submitted with screenshot/video evidence and the DA2ID of both parties.

**Making the Report:**

* Describe the offense with as much detail as you can.
* Do you have screenshots or video?
* What is their Appsomniacs Global ID (shown in [brackets] next to the player name)?

**If you send us a video:** Also include a note with a time stamp of where we should look.

### Custom/Social games:

Need to be managed by the host. It is their job. Quickplay is the only place the DA2ID console command works at the moment. You will need to use the game host to manage the room and kick out anyone being abusive. If the host is abusing players, leave that room. It's a community managed space for the time being. We have more to do there to firm up that space, but it will be a while.

Email testingfeedback [at] appsomniacs [dot] com with your report. We may not be fast with our response, but we try to respond to every email.

## Q: What are you doing about mod makers? Why are their videos still up on YouTube?

A: The Devs are making so many changes right now that these people will have to work a lot to keep up. The big picture of the most efficient use of time, it is better for Hunter and Chad to just keep working on the changes that make these mods out of date.

## Q: Why don't you do something so the game will keep cheaters from playing?

A: Devs have some plans to make life harder for cheaters. Quick Play now requires players to log in (no more anonymous play). Player health is now managed by the server (no more health hacks online). Everyone who had to deal with the "no damage" glitch now has first hand experience of what it is like to be flagged by the server for causing an anomaly. Hopefully the glitch part is fixed and anyone now getting to experience "no damage" are actually cheaters.

More aspects of the game will eventually be handled by the server. That will make the system harder for people to hack. This line item in Beta Phase 1: "Prevent cheating (reduce footprint of attack vectors) [Hardening Systems]" is when we will see more pieces put in place.

## Q: Will there ever be an in-game reporting system?

A: Yes, but it will probably come in stages and what it will look like hasn't been defined yet. This line item in Beta Phase 1: "Ensure minimum requirements for data, privacy, security, parental controls and censoring are ready for launch (legal)" may include something like a reporting system. The Beta section of the roadmap is under heavy review right now and some tough decisions are being made about what has to be done before launch vs what should wait until after launch. Keeping the game safe and fun for players is a major goal for the Devs.

## Q: Will you ever take down the YouTube videos?

A: I am keeping a list of all the channels that are posting cheating mods (like AK Gaming, Ishaq, Siwam King1, Gamer Aadil, etc.). We will get more serious about issuing strikes after the game is in public launch. Feel free to email or DM me a channel that is creating cheating content for MMC (I can't do anything about DA2 cheaters).

## Not all mods are bad!

In case it is ever debated, we are ok with some mods. Mods that are designed to cheat are the ones we are against.

The Appsomniacs Discord server has a custom-mods-talk channel available to talk about and promote the making of various acceptable mods. Mod talk is a place to talk about what is an ok mod and what isn't. We don't have a problem with mods, it's the cheating mods we take issue with. Don't confuse making a custom map with cheating. Or a mod that makes changes that EVERYONE playing benefits from. Quick Play is not the place to play with mods. The place to play these mods is in Custom/Social where you can host a room and play with your friends. Be sure that everyone knows that it is a mod that they are playing.