Fix Missing Pax

Sometimes you look into your airport and realise that while the plane has left, boarding hasn't been completed and there are some pax missing. To verify it is not a visual bug, you open up your track record of that flight, and you realise that there are some pax missing.

Track Record showing some pax not boarding the plane
First of all, how many pax is missing? If the entire plane of pax missing, check if you left the game in the background instead of closing it fully. Most visual/simulation bugs are caused by using the game in the background.

Second of all, how frequent does this happen? If you have a few pax missing, and not so frequently, then it is probably a visual bug (see previous paragraph)

Most people, however, consistently have similar numbers of pax missing for every flight, like this example below.

Is every flight in the record missing pax?
In this case, please check if any of the following applies to you?

1. **Poorly upgraded boarding desk causing latecomers to not be processed on time.** While the plane allocates 18 minutes for short haul planes, 28 minutes for medium haul planes, and 38 minutes for long haul planes (**NOTE: Updated as at Long Haul update 1.02**), passengers often don't show up on time. This is because they require some time to walk from other parts of the airport, as well as complete their purchases and come for boarding. If you are facing problems, do upgrade the boarding desk. For Medium-Haul ramps, please make sure you have *two* boarding desks, and not *one*. And make sure both boarding desks are upgraded to equal rates (eg. If the Single Desk is 510/hour, then your Double Desk should be 1020/hour as well.)
2. **Poorly upgraded duty free shops causing people to get stuck in queue for purchases.** Pax have their own Pax Needs and if they are in the midst of completing their purchases, they will finish their queue for purchase before going to their gate.
3. **Poorly upgraded processing facilities, such as security and check-in, leading to snowball effect.** If the pax don't get into the terminal early, they can't start buying and fulfilling their Pax Needs early, and you will definitely face problems when the problem snowballs into the above two points.
4. **A seriously horrendous positioning causing lots of path finding issues.** Don't block the boarding desk. Make sure there is a pathway from one shop to another shop and to the boarding desk.
5. **Poor Scheduling**. With a bad scheduling, you will have a lot of pax coming it at certain hours, and no pax at other hours. This puts additional pressure on your terminal facilities as a whole. If your pax density looks something like what it is below, please relook at your scheduling (click the link) and fix it. Is your pax density spiked at certain times instead of being even all over?
6. **A mix of all of the above.** The classic combination of all of the above.

Also note that for some of the slightly bigger planes, such as the 90 pax Glück Airlines & POP planes, or the 100-110pax ERJs of Outback, an SH ramp might not be enough for you to board those planes. While you may occasionally achieve those numbers using a close-to-maximum boarding desk (480/hr and above), if there are any delays satisfying their pax needs, you may narrowly lose out on a few pax. This is an existing issue that the developers are trying to rework, but our suggestion is that if you need to serve those planes (Gluck may be fine, POP/Outback probably not since they have much higher pax needs), use a MH ramp instead.