FAQ

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* **FAQ**

## My vehicle disappeared!

Make sure to pickup ur vehicle everytime you dont use it. If it is on map during server cleaning/restart it will disapear. Simply use the in-game command "!vehicle" to bring up an active vehicle list. Type in "!vehicle" once more to teleport your specific vehicle back to you!

## My backpack disappeared!

Sadly this is an common bug in this Alpha Stage Game. Sometimes the backpack spawns back after the next server cleaning (every 6 hours). Please don't open a support ticket, we can't help you with this!

## I've lost items during server cleaning/bug!

This game is still in Alpha stage, for that reason it has many bugs. losing items because of bugs can happen very often. Because we would need to check logs in this cases, we can't affort this time to support it. Donator items can be replaced!

## How will i get my donor rewards?

You will get the rewards as soon as possible, after you've bought them. Open a ticket, state your name, server, kit/package and a paypal receipt. We will help you as quick as we can! An automated donation shop will be made in the near future!

## I got banned, what should i do?

When the admin team accuses you of breaking a rule it will mostlikely ban you directly to make you contact us. In this case you will need to open an ticket and provide all asked informations. Our admins will do research and decide if you stay banned or get unbanned.

## Someone collapsed my base what next?

Open a ticket and the player responsible will be kicked or banned. We will help you with a few building blocks, but without a land claim block we sadly can't do much. Please make sure you use a land claim block. If there is no space nearby lobby, you can check out our live map to see available spots. You can also apply for a plot in our premade player city!

## I can't connect to the server/im stuck in loading screen, what can I do?

Wait for the next server cleaning/autorestart. It will fix the problem in 99,99% of the cases. Perhaps exit game, restart PC and try again. If all this doesn't work, you can try and revalidate the 7 Days To Die game files in Steam. Open a ticket and we'll help you as much as we can!

## I can't open chests or interacting with the world, what should i do?

Wait for the next server cleaning/autorestart. It will fix the problem in 99,99% of the cases. Perhaps exit game, restart PC and try again. If all this doesn't work, you can try and revalidate the 7 Days To Die game files in Steam. Open a ticket and we'll help you as much as we can!

## Someone is using aim bot/wall hack!

The staff is getting a lot of complains like this. in 99,9% of the cases it is not a hacker. Mostly they are shooting from somewhere you didn't notice or got good aim. Also don't forget about AP ammo and penetrator skill those ammos can pierce over on any type of block that is equal or less than 1000HP. Ranged weapons allows to see players while certain blocks are despawned. Make sure you do not abuse this bug or you will be kicked or banned!

## Why I could not complete my clear quest?

Sometimes it is very hard to find the last sleeper. if there was an servercleaning/restart, you will not be able to complete the quest, because the sleepers will despawn. In this case you have to abort the quest and start a new one. The staff cant help you with this. Make sure you go through the building slowly, room by room. Killing every animal will work most of the times!

## There are no zombies spawning, why?

The amount of zombies on the server are limited. If it is reached, it can be possible that you enter a building and no zombies are spawning, also could be that an another player was there shortly before and they has been killed already. During bloodmoons the server will have a harder time spawning in zombies at several locations at the same time. Make sure to join us at the bloodmoon base by using the in-game command "!bloodmoon" or "!bm".

## I can't connect to the server, what should i do?

First of all make sure you are not using an Xbox Account to connect, these accounts are not supported on our servers at the moment!

Most of the connecting issues will solve automaticly by server cleaning. Just wait up to 2-3 hours and try again, dont open a support ticket before trying this! If it still doesn't work, you can open a support ticket in our discord.

## When is the next wipe?

Our servers are wiping after 12~14 Weeks. At this moment we got 1 pve-server, we will open more in the near future!

When there is an wipe planned it will be announced few days before in discord. it usually happens on friday around 17-18 CET Time. Please don't ask for wipe date/time in discord!

## My base disappeared, what should i do?

In rare cases it can happen that an chunk or a whole region file gets corrupt. if you notice that your base disapeared, make sure to open an ticket soon as possible. If we are getting informed about this later then 6-8 hours, we will not apply a backup because the other players which got the base in the same region would lose to much progress. Only if the whole region file is corrupt we will apply a backup after this time.

## Why i can't place my land claim block?

First of all make sure that you are not in an reset zone or near to a trader, you can't place them there.

In most cases there is an base around the position where you want to put it down. Land claim blocks got an dead zone radius of 51 blocks, so even if the area isn't claimed it can be in a dead zone of another land claim block. If you search in a radius around it you will find the claimed area. We can help you if you have a hard time placing your land claim block!

## Is there a PvP zone?

Yes, you can go to our PvP zone by finding it on the map or simply using the command "!pvp".

## PVP ONLY - There are suspicous holes around my base they glitched!?

We got a protection on our servers, which makes glitching way harder, and also gives me detection logs. Its very unlikely, that someone used glitching to raid your base. Mostly holes are used to hide bedrolls or got some cover, perhaps a quick hideout to save raided loot if it has got container boxes. There can be different reasons for players to find your hidden base.

1. Your base had a claimblock. The position of claimblocks can be calculated easily.
2. They followed you to your base.
3. You did use a different material to hide your entrance.
4. Your base wasn't deep enough and they heard your workstations or your actions.
5. You made too many obvious marks and disturbance in the landscape.

If you think they really used some kind of glitch/xray you can open a ticket, you will need to provide hard proof for it, like seeing them typing !vehicle in your base while they are raiding you or you caught them in a hole with a potted plant or ladder. Only finding a hole would not be a proof!