Troubleshooting

## Basic Troubleshooting

If you are experiencing issues launching the application, starting a new game, loading save game files, or anything else that prevents the game from properly functioning, please try the below steps first. If none of these steps solve the issue, please report the issue to us via the instructions at the bottom of this post.

### Magic Catch All: Verify Shadowrun: Dragonfall - Director's Cut

1. Exit and re-open Steam
2. Open Steam to the Game Library
3. Right/Cmd click on Shadowrun: Dragonfall - Director's Cut
4. Click on “Properties”
5. Select the “Local Files” tab
6. Press the “Verify Integrity of Game Cache…” button
7. Launch Shadowrun: Dragonfall - Director's Cut

### How to uninstall/reinstall Shadowrun: Dragonfall - Director's Cut

1. Exit and re-open Steam
2. Open Steam to the Game Library
3. Right/Cmd click on Shadowrun: Dragonfall - Director's Cut
4. Click on “Delete Local Content…”
5. Wait for uninstall to finish
6. Click on “Install”
7. Launch Shadowrun: Dragonfall - Director's Cut

### How to clear UGC from Shadowrun: Dragonfall - Director's Cut

1. Exit and re-open Steam
2. Open the Steam workshop under Shadowrun: Dragonfall - Director's Cut
3. Click on “Subscribed Items”
4. Click on “Unsubscribe” on each item listed
5. Locate any previously  Downloaded UGC Files
6. Delete any UGC files found in previous steps
7. Verify Shadowrun: Dragonfall - Director's Cut
8. Launch Shadowrun: Dragonfall - Director's Cut
9. Open the NEW GAME menu and verify that “Shadowrun: Dragonfall - Director's Cut” is displayed in yellow with a star next to it. If this is not the case, there is still more UGC you will need to find and delete.

## Advanced Troubleshooting

### How to enable Steam sync

1. Exit and re-open Steam
2. Open Steam to the Game Library
3. Click on Steam in the upper left corner of Steam
4. Select "Settings"
5. Switch to the "Cloud" tab
6. Make sure that the "Enable Steam Cloud synchronization for applications which support it" is checked
7. Click on "OK"
8. Right/Cmd click on Shadowrun: Dragonfall - Director's Cut
9. Click on “Properties”
10. Select the “Updates” tab
11. Make sure the "Enable Steam Cloud" checkbox is checked.
12. Allow Steam to perform a sync, or attempt to force a Steam sync by Verifying Shadowrun: Dragonfall - Director's Cut
13. Launch Shadowrun: Dragonfall - Director's Cut

### How to resync save games

1. Exit and re-open Steam
2. Open Steam to the Game Library
3. Right/Cmd click on Shadowrun: Dragonfall - Director's Cut
4. Click on “Properties”
5. Select the “Updates” tab
6. Make sure the "Enable Steam Cloud" checkbox is checked.
7. Navigate to your Shadowrun: Dragonfall - Director's Cut  Save Game Location
8. Move all of your save game files OUT of the ".../remote/saves" folder and to a different folder (for backup purposes.)
9. Fully quit and then restart Steam, and wait for Shadowrun: Dragonfall - Director's Cut to finish syncing. This should re-sync all of your save game files from Steam cloud.
10. Load your save game and then immediately use "Restart Level" from the PDA menu.

### How to disable the Steam Overlay

1. Exit and re-open Steam
2. Open Steam to the Game Library
3. Right/Cmd click on Shadowrun: Dragonfall - Director's Cut
4. Click on “Properties”
5. Ensure that the"Enable the Steam Overlay..." box is unchecked.
6. Launch Shadowrun: Dragonfall - Director's Cut

### Game starting in an unsupported resolution

1. Double click the Shadowrun: Dragonfall - Director's Cut application while holding down 'ctrl' (for Windows) or 'alt' (for Mac).
2. This should open a configuration window where you can choose which resolution you wish to open the game at.

### A patch has fixed an issue but I still see it

1. Exit and re-open Steam
2. Verify Shadowrun: Dragonfall - Director's Cut to ensure that you have the latest patch
3. Load your save game and then immediately use "Restart Level" from the PDA menu.
4. If your issue persists then Rewind back to before the mission was started.
5. If you are still encountering the issue, please report the issue (see Reporting an Issue section)

## Audio Troubles

If you're experiencing some audio hiccups / dropped frames, please try this workaround. Add the following to the launch options (right- or cmd-click 'Shadowrun Returns' in your Steam Library and select 'Properties'): -force-gfx-st (for the curious: the dropped frames are caused by some sort of multi-threaded processing bug with the Unity framework renderer. This command line parameter forces single-threaded processing and should fix the hitching without noticeably reducing performance.)

If that doesn't work, this problem has been tracked down to the Asus Xonar DGX drivers enabling "GX Mode" which is their broken EAX compatibility module. Solution: Disable "GX Mode". The audio should crash when you exit the game. One solution for this is to update your drivers to Uni Xonar 1.70 and select the "Low DPC" version which disables GX Mode by default.

## Reporting an issue

1. Please only report an issue if you have followed the all the basic troubleshooting steps and your issue is not resolved.
2. Open Debug mode via "CTRL + F1" or "ALT + ~ "
3. Press the “Debug” button
4. Press the “Dump” button
5. Fill out our Help & Support form
6. Locate the “Dumpbox” folder next to the main Shadowrun: Dragonfall - Director's Cut application Game File Locations
7. Attach the most recent “Capture.png”, “Console.txt”, “LogFile.txt”, and "LongAnalysis.txt" to the email

Please note that depending on the issue you are encountering it may be difficult for the Debug menu to open. If you are experiencing this please attempt to hold down the first key and repeatedly hit the second key until the command is registered.