Closed Beta

## **Closed Beta Registration: 04/19 12:00 - 05/06 12:00 (GMT+9)**

**Q1: How do I know if I've received access to the Closed Beta?**

**A1:** *Players that have successfully registered and have gained access will receive an e-mail from "Tears of Themis" before 05/07 23:59(GMT+9). Players who have provided a phone number will also be receiving a text notification. If you did not receive an e-mail and wish to verify whether you're granted access, please attach a screenshot of your successful registration prompt and contact Customer Service at the e-mails listed: **totcs\_glb@mihoyo.com***

**Q2: What if I entered the wrong information during registration?**

**A2:** *The editing functions on the registration website will be unavailable as the Closed Beta invitation draw begins at 05/06 12:00 (GMT+9). You will not be able to access the Closed Beta if your e-mail information is incorrect. Please double-check if your registration information is accurate before 05/06 12:00 (GMT+9).*
Registration Website: https://tot.mihoyo.com/CBTsign-up/

**Q3: How do I download and install the Closed Beta client? What is the content of the e-mail?**

**A3:** *Installation varies depending on the platform you are using. We will be sending out installation guides depending on the platform you've filled out during registration. The selected platform cannot be changed after 05/06 12:00 (GMT+9).*

*The e-mail contains a Closed Beta client download walkthrough prepared by D.A.V.I.S. Please follow the instructions to download and install the Closed Beta client. And do not share your Closed Beta information with others. Accessibility will not be sent out again if you lose Closed Beta access due to sharing Closed Beta information with others.*

**Q4: When does the Closed Beta begin? And when does it end?**

**A4:** *Closed Beta will officially be online at 05/08 12:00 (GMT+9) and will end at 05/18 19:00PM (GMT+9).*

## **All Closed Beta installation instruction e-mails have been sent out to players with access to the Closed Beta!**

*D.A.V.I.S. has gathered a few frequently asked questions for you.*

**Q1: Why have I not received the e-mail?**

**A1:** *Please check the spam folder of the e-mail address provided during registration. If you did not receive an e-mail, it is possible that either the e-mail address was incorrectly entered during registration or you were not selected to participate in the closed beta, in which case we humbly request that you wait for the official release. We thank you for your support and look forward to finally meeting you!*

**Q2: I'm an iOS user but I've only received one of the e-mails and not the other, what should I do?**

**A2:** *If you run into similar issues as above, please contact Customer Support through the e-mail address provided below and include your User ID in the body of your e-mail. **totcs\_glb@mihoyo.com***

**⚡How to check your User ID:**

*Go to the registration site (https://tot.mihoyo.com/CBTsign-up/), log into the miHoYo account that you used to register, and click on the upper-right corner of the page to view your account information, including User ID.*

**⚡Notice: Players who registered for the closed beta via Google Play and are selected to participate will receive an e-mail with installation instructions. However, if you registered with an e-mail address that is not linked to your Google Play account, you will not be able to participate in the closed beta, in which case we humbly request that you wait for the official release.**

**⚡If you have any more questions, please contact Customer Service at:** ***totcs\_glb@mihoyo.com***

**📢Check the previous Closed Beta registration FAQ:**

*https://tot.mihoyo.com/en-us/information/all/detail/100161/*

*D.A.V.I.S. is very eager to meet everyone in Stellis!*

1. ↑ https://tot.hoyoverse.com/en-us/information/all/detail/100161
2. ↑ https://tot.hoyoverse.com/en-us/information/all/detail/100166