FAQ

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#### I accidentally disabled the skill and now I have a new knight; how do I get my old knight back?

In most cases, the developer will be able to restore your old knight for you. You need to send an email to the developer at info@kroegoor.com, or by filling out the contact form on the website, with the following information:

* The name and player number of your old knight
* The name and player number of your new knight
* An explanation of what happened and request for them to restore your old knight over your new knight

It may take a few days for your request to be taken care of, so be patient.

#### How is the winner determined in combat?

* If Player 1 is the only one that does damage, Player 1 wins.
* If both players do damage, damage to each player as a share of their total health is calculated at the end of the fight (healed damage is not included in the total). Scenario: Player 1 has 2000 health and takes 800 damage, or 40% of their health. Player 2 has 1000 health and takes 600 damage, or 60% of their health. Player 1 took more damage in points, but Player 2 took more damage as a percentage. Player 1 wins.
* If neither player does any damage (or all damage is healed by the end of the fight), the player that went first wins. This is true even if the player stepped in a trap, as long as all damage is healed by the end of the match. Total health points of each player doesn’t matter in a zero damage fight.

#### How do I raise my cooking points so I can use this recipe scroll I just got?

The first things you can cook are fried mushrooms, apple pies, crusty bread, and berry stews. You can use all four recipes starting with 0 cooking points, and they will raise your cooking points to 15, which is enough to be able to learn the next recipe. Explore the full list of Recipes to learn about each scroll, including where to find it, the points needed for each recipe, where to find them, and the ingredients needed.

#### How do I raise my engineering points so I can use this blueprint scroll I just got?

The first things you can craft are silver bars and thorium arrows. You can use both blueprints starting with 0 engineering points, and they will raise your engineering points to 15, which is enough to be able to learn the next blueprint. Explore the full list of Blueprints to learn about each scroll, including where to find it, the points needed for each blueprint, where to find them, and the materials needed.

#### What happens if I don’t play for a while?

If you don’t open the skill for more than five days, your account will be made inactive (you won't be attacked in regular combat) and will no longer be publicly accessible (other players won't be able to search for you). If you have never purchased diamonds on this account, after another three months, the profile will then be completely deleted. If you have purchased diamonds, even once, your knight is never deleted.

If you have a diamond donkey subscription, you will stop getting your daily diamonds while you are inactive, and won’t be credited for the lost diamonds. So, if you are going to be unable to play for more than a few days, you should cancel the donkey subscription in advance.

Linking the skill to your Amazon account helps ensure that your progress isn’t lost if you stop playing for a while. And if you accidentally deactivate Knight Manager, it is supposed to be easier to restore your account.

#### How do I link my account?

1. Open the Alexa app on your phone or tablet.
2. Go to **More**, and then **Skills and Games**.
3. Search for **Knight Manager**.
4. Select the skill in the search results.
5. Select the **Settings** button, click **Link Account**, and then enter your Amazon login in the form that opens.
6. Finally, open the skill. From then on you should receive 10 diamonds each day, and will be able to login on the website to see more details about your knight.

#### Why didn’t I promote this week?

Your activity level for the week, in comparison to all the other knights, determines how much progress you make towards the next rank, so it’s possible you just weren’t as active as other players. Also, the higher you climb, the more combat class points are needed to achieve the next rank. For example, even the most active players will take 2 to 3 weeks to move from general to warlord, or warlord to high warlord. So it’s possible you made great progress towards the next rank, but it’s a bigger step than you can take in one week. Learn more about activity levels and promotion.