CUACA Setup Cisco Attendant Server

## Introduction

This article details the steps necessary to set up and integrate a Cisco Unified Attendant Console Advanced Server with a CUCM Cluster.

**Note:** in this article, we will set up the connection to the publisher, this is against the recommendations that cisco provides because the CUCM server that the CUACA connects to the Cisco CTI Manager service, Cisco recommends connecting the CUACA server(s) to one of the subscriber servers.

## Steps:

1. Setup the Service
2. Create the user
3. Create the phone template
4. Install the software on the CUACA server (window 2012)
5. Configure the CUACA Server
6. Configure Operator Queues
7. Configure Directory Synchronization
8. Setup Operator Queues
9. Setup Operators
10. Synchronize with Cisco Unified Communications Manager
11. install client console software on an operator computer
12. Test the software

## Detailed Steps

### Setup the Service

Step 1: Go to Cisco Unified Serviceability

Step 2: Go to **Tools > Service Activation**

Step 3: Ensure that the CTI manager Service is running

### Create the user

Step 1: Navigate back to Cisco Unified CM Administration

Step 2: Go to **User Management > User Settings > Access Control Group**

Step 3: In this new window click **add new**

Step 4: Enter a username for the CUACA Access Control Group and click **Save** | *In this example, I used the name CUACA*

Step 5: In this new window click on **save** and the **Go** button next to the Back to Find/List

Step 6: Click on the "I" button under roles column in the row of the CUACA **ACG**

Step 7: In this window Click on the assign role to group button

Step 8: in this new window select the following groups and click **Add Selected**

* **Standard AXL API Access**
* **Standard SERVICEABILITY**
* **Standard CTI enabled**
* **Standard CCM Admin Users**
* **Standard CTI Allow Call Park Monitoring**
* **Standard CTI Allow Calling Number Modification**
* **Standard CTI Allow Reception of SRTP Key Material**
* **Standard CTI Allow Control of All Devices**

Step 9: When you return to the first window double-check the list and click **save**

Step 10: Go to **User management > Application User**

Step 11: In the Application User window click Add new

Step 12: Enter the user information into the correct fields and then scroll down to Permissions Information and Click Add to **Access Control Group**

Step 13: In the window that pops up click the box next to our "CUACA" group and click the Add Selected button.

Repeat this process and add the **Standard CCM Super Users Group**

Step 14: when you return to the first window check to ensure that the "CUACA" and the Standard CCM groups are in the window and then click Save.

### Create the phone template

Step 1: Go to **Device > Phone**

Step 2 Click **add new**

Step 3 in this new window select CTI Port in **phone type** and click next

Step 4: Set the following Values and click Save

* Device Name
* Description
* Device Pool
* Calling Search Space
* User MOH audio source
* Owner - Set this to anonymous
* Device Security Profile

Step 5: Click on the line [1] - Add a new DN link on the left side of the page.

Step 6: Add the appropriate information for a DN on your system.

### Install the software on the CUACA server (window 2012)

login to your CUACA server, in my network my server is at 10.10.10.6

Note: you must have Microsoft .NET Framework 3.5 installed.

#### Install IIS

Step 1: Log into The server and open the server manager.

Step 2: Click manage and "Add Roles and Features"

Step 3: Click Next Three times

Step 4: Scroll down and select "Web Server (IIS)"

Step 5: in the window that pops up ensure that "Include Management Tools (if applicable)" is checked, Click add Feature

Step 6: In the Add Roles and Features Wizard Click next

Step 7: Click next three times

Step 8: in the last window click the "Install" button

Step 9: the Installer will run

#### Install the software

Step 1: locate and launch your installation file.

Step 2: When the first window opens click the install button

Step 3: when Prompted by the installer reboot the server

Step 4: After the reboot, you should only have 1 preinstall task left

Step 5: After the last task the install begins

Step 6: Click next on the window that appears

Step 7: In the next window enter the name and company that matches the license information and click next

Step 8: In the next window click the appropriate button, in my network I will only have 1 server so I am clicking the publisher server.

Step 9: enter the proper hostname of the CUACA server, In my network it is Home-cuaca1

Step 10:in this next window enter the following information:

* IP Address (of the CUCM)
* IP port: 443
* CUCM Application User ID: this is the ID that we set up earlier in my case it is srvc-CUACA
* Password: this has to match the password that was set up earlier

Step 11: In this next window enter the IP address or hostname of the CUCM server that is hosting the CTI Service.

NOTE: Cisco does not recommend using the publisher server to provide this service, Cisco recommends using one or two subscriber servers of the cluster for this purpose

Step 12: in this next window select the Call logging option that suits your organization's profile

Step 13: in this next window click the next button

Step 14: in this next window click the next button

Step 15: when the "Question" message box appears click **yes**

Step 16: From here the SQL Server installation will begin

Step 17: After the installation is complete the "Database Wizard" window will pop up, click next on this window

Step 18: The Automated Database wizard will run, when it is done click finish

Step 19: After that, the TSP installer will begin

Step 20: When the TSP installer is done you will be prompted to reboot the server.

After the reboot, the auto-install will begin again after you log into the console server, this is a quick process and after it is done the application install is completed.

### Configure the CUACA Server

open a web browser to the IP address or FQDN of your CUACA server, sign into the page with the default credentials:

Example: **https://FQDN/WebAdmin/login.aspx**

* Username: ADMIN
* password: CISCO

Step 1: First things first lets change that password, go to **Engineering > Administrator Management**.

Step 2: Enter CISCO as the **Old Password**, and then enter the proper password in the **New Password** and **Confirm New Password** fields, and click save.

 Step 3: Go to Engineering > Service Management and ensure that all of the services are running. we are looking for the phrase "Active - Server is active and fully operational"

 Step 4: Now let's verify our connectivity to the CUCM, Go to Engineering > CUCM Connectivity. Once there click Test Connection.

 If everything is good-to-go you should receive the message "CUCM connection test succeeded"

### Configure Operator Queues

Step 1: Go to **System Configuration > Queue Device Groups**.

Step 2: Click **Add new**

Step 3: Enter a name for the Group and click save

Step 4: Go to **User Configuration > General Properties**

Step 5: Set the appropriate values in for your CUCM system on this page.

#### Configure CTI Devices

Step 1: Go to **System Configuration > Queue Device Groups**.

Step 2: Click Select next to your new queue

Step 3: In this new window click on your CUACA Server.

Step 4: in this window Click find to select the Template phone we created earlier

Step 5: in this window select your CUACA-Template phone and click **save**. then click the **Go** button next to "Back to system device management"

Step 6: Under Queue devices click CT Gateway Devices

Step 7: In this window, click **Add New**

Step 8: In this window enter the DNs for CTI devices, there should be one per operator phone, after that click Save.

Step 9: Now let's click on **Service Devices**

Step 10: In this new window click the **Add New** button

Step 11: Enter the start and end DN for the range and click save. once that is done click the Go Button next to "Back to Queue Device Group"

Step 12: When you get back to this window click on the Park Devices link.

Step 13: In this window, click **Add New** button

Step 14: Enter the DN range and click save in this window. then click the go button.

### Configure Directory Synchronization

Step 1: Go to **System Configuration > Directory Source Management**

Step 2: In this window click the find button

Step 3: depending on how you are using your CUCM will depend on which directory you synchronize with. In my network, I will sync with the CUCM server. Click the "Select" link next to CCMSource

Step 4: In this new window ensure the Enable Synchronization box is checked and then click save

Step 5: Before we leave this window click the test connection button. if everything is good-to-go you should receive the message "Directory Source connection test succeeded."

### Setup Operator Queues

Step 1: Go to User Configuration > Queue Management

Step 2: Click the Add New Button

Step 3: In this new window enter the following information, and click **save**

* Name
* Priority
* Salutation
* Queue Device Group
* Set the call delivery method

Step 4: After you save the record the association information section will appear on the left-hand side click the "Add New DDI" link

Step 5: add a DDI into the box click save

### Set up Operators

Step 1: Go to **User** **Configuration > Operator Management**

Step 2: In this new page click **add new**

Step 3: Enter the Information below and click save

* Login Name
* Password
* Confirm Password
* Role - Standard

Step 4: After you save the operator the Queue Association section will appear. Click the **Queue Association** button

Step 5: In the new window click find, and all of the configured queues will appear. Click the checkbox next to the desired queues and then click "**Save Selected / Changes**". Then click the go button next to "Back to Operator"

Step 6 Now you should see the queues, under your operators. if this is correct click the save button at the bottom of the page.

### Synchronize with Cisco Unified Communications Manager

Step 1: Go to **System Configuration > Synchronize with CUCM.**

Step 2: Click the box next to your queues and then click synchronize with CUCM.

Step 3: you will get an alert from the page that shows how much time the synch will take, click okay and the process will begin

Step 4: Click the CUCM Sync Report to watch the CUACA server integrate with the CUCM.

### Install client console software on an operator computer

Step 1: Once you get logged into your client computer browse to where you have saved your client software install file.

Step 2: Execute the CUACA\_Setup.exe file, in the UAC box click yes

Step 3: in the InstallShield Wizard click install

Step 4: Click Next 2 times accepting the defaults

Step 5: In the server information section enter the hostname of your CUACA server and click next

Step 6: Select the desired language in the next window

Step 7: If you want to select the "Add Icon to Desktop" checkbox and click next

Step 8: Click next again

Step 9: Click Finish