FAQ

***Q: How do I turn the sound off?***

A: Tap on your avatar in the main screen, then go to Settings. There you can toggle the Sound on/off. It can also be done in battle, by tapping on the Pause icon in the upper-left corner.

***Q: How do I pay in the game?***

A: You can purchase Diamonds in the game using either your iOS or Google Play accounts.

***Q: How do I unlock different game modes?***

A: You need to raise your Team Level or your Heroes' levels to unlock. For example, when your Team reaches Lv.30, the Crucible will be unlocked.

***Q: How can I check my account ID?***

A: You can check your account information by tapping on your avatar in the upper left corner of the main screen.

***Q: Where can I find the Golden Gauntlet?***

A: Tap on the "+" to the left of your Coin amount on the main screen.

***Q: Will the items used to enchant equipment be returned after promoting?***

A: Part of the materials used will be returned. The amount depends on the level of enchantment.

***Q: How can I purchase Energy?***

A: When you don't have enough Energy to enter a Stage, you will be asked whether you want to buy Energy. You can then use some Diamonds to get 120 Energy. The number of times you can buy Energy each day is determined by your VIP level.

***Q: What can I do if I spend all my Coins?***

A: You can get more Coins through the Golden Gauntlet, selling Scraps to the Trader or by completing Stages.

***Q: If I don’t collect the daily Energy in time, where can I retrieve it?***

A: You must collect it during the times stated, otherwise it will disappear.

***Q: How long it takes to restore 1 Energy? Where can I check the waiting time?***

A: It takes 6 minutes to restore 1 Energy Drumstick. Tap on the Energy bar in the top right on the main screen.

***Q: If I fail to log in once, do I have to start again from day one?***

A: No, don't worry! Logging in rewards are only reset on the first day of every month.

***Q: How do I use EXP items more quickly?***

A: You can choose the item and then “tap and hold” on the target Hero.

***Q: How can I check my Arena Team?***

A: Your Team can be edited after challenging an opponent; and you can check an opponent’s Team by tapping on their avatar. Remember to choose the easier ones!

***Q: How do I use Passes?***

A: You can use them in Stages for which you have achieved 3 Stars.

***Q: Why can't I choose Auto in a Stage?***

A: You need to complete the Stage with 3 Stars first.

***Q: Where are the Goblin Peddler and the Black Market Smuggler?***

A: They appear randomly after you finishing Stages. When they show up, you will find them on the right side of the main screen.

***Q: Why do I get items that are not listed in the drop list after completion?***

A: It's a little surprise from us to you

***Q: Why should I buy Diamonds?***

A: They have many uses, so many that I can only tell you they're super useful!

***Q: What is the difference between the Goblin Peddler, Black Market Smuggler and Trader?***

A: They are all places for you to use your Coins and Diamonds to get equipment and Soulstones. The only real difference is what is available in each.

***Q: What is an EXP Burger?***

A: This function opens when you get to VIP11. They give you a massive amount of EXP to help you level-up your Heroes, plus by purchasing them with Diamonds, you’ll also get Soulstones.

***Q: If I didn't play the Crucible today, is the chance to reset wasted?***

A: Yes. So please use it every day.

***Q: How are opponents decided in the Crucible?***

A: Your match is chosen by evaluating both your Team ATK and Arena Ranking.

***Q: How many times can a piece of equipment be enchanted?***

A: Once for Green, 3 times for Blue and 5 times for Purple.

***Q: How can I challenge Heroic Stages once I’ve used my daily allowance of attempts?***

A: It takes Diamonds. Also, the higher your VIP level, the more times you can reset.

***Q: How do I get Heroes that cannot be obtained from Stages, like Akoni, Ragnar and Lethe?***

A: They can be obtained through logging in rewards, the Crucible Wagon or by purchasing EXP Burgers.

***Q: What are Fragments used for?***

A: You can assemble some advanced equipment with certain Fragments. You can check the kinds and number you have in “Fragments” via the drop-down menu on the right.

***Q: Why do my Heroes in the front-row sometimes hit two targets and sometimes only one?***

A: Some Heroes' normal attack can hit enemies in one row, such as Captain and Sirius, but some – like Sarpa – can only hit one target.

***Q: Why do some Heroes restore Power faster than others?***

A: The speed of Power restoration is decided by the Hero's Attack and Damage received. Normally the front-row takes more Damage, so the Heroes there restore power more quickly.

***Q: Are there any Heroes with Control Skills that are easier to obtain for new players?***

A: Gills, Junior, Buster and Sarpa.

***Q: Can I only choose from the three opponents in the Arena?***

A: You can tap Refresh on the bottom left as many times as you want to find other opponents.

Q: Which Skill should I level up first?

A: Normally either the first one, or the Ultimate Skill, however it varies from Hero to Hero.

***Q: Can you recommend a Team for me?***

A: I’d suggest building a team around Gills, Ember, and Skeltz or Naeria, Captain and Odin..

***Q: Can I change the positions of my Heroes for battle?***

A: Heroes are divided into front, middle and back-rows. Heroes in the same row however have different set positions in that row.

***Q: What is the difference between Promoting and Evolving?***

A: Promoting will level up a Hero's colour class, as they absorb the attributes of their equipment. Evolving raises a Hero's Star level, increasing their growth potential.

***Q: Which Heroes are easy for beginners to get?***

A: Lucas, Gills, Magnum, Booster, Saphia and Leo.

***Q: Besides using the Ultimate Skill, how do I deploy a Hero’s other Skills?***

A: They will be automatically deployed during battle. Different heroes Skills are deployed in different orders.

***Q: How can I level up my Team?***

A: You should check the Daily Events in the drop-down menu, as most offer Team EXP as rewards.

***Q: What should I do if I get stuck on a Stage?***

A: Check if there’s a way to enhance your Heroes, like leveling up, equipping new equipment, upgrading Skills, enchanting equipment, etc. Also, try interrupting opponent Heroes when they are using Ultimates, and make sure you are using your strongest Team.

***Q: Why can Skills only be levelled up to a certain level?***

A: The level of Skills cannot exceed the Hero’s level. For example, if your Captain is Lv.50, then his Ultimate Skill, and 2nd Skill’s max is Lv.50, his 3rd Skill max is Hero level -20 (Lv.30), and his 4th Skill max is Hero level -40 (Lv.10).

***Q: Why can't I level up my Heroes?***

A: Your Hero's level cannot be higher than your Team level, which is why it’s important to keep raising your Team level.

***Q: I got a Hero in the Stone Circle, but it turned into Soulstones. Why?***

A: If you already have that Hero, then it will turn into that Hero’s Soulstones which you can then use to evolve them.

***Q: Do I have to start all over again to enhance equipment after promoting a Hero?***

A: No. Promoted Heroes only absorb the equipment’s attributes. The Hero can be equipped with more advanced equipment and will acquire new Skills.

***Q: Will promoting at higher levels lead to less enhancement than at lower levels?***

A: No. It isn't related to a Hero’s level. It’s only related to the equipment.

***Q: Why am I defeated by players whose Team ATK is lower than mine in the Arena?***

A: If the Team ATK of both players is similar, the result is determined more by the Team composition. Having lower Team ATK doesn't necessarily mean a weaker team.

***Q: Why do some enemies not get stunned?***

A: The success rate of Stunning depends on the level of the Skill.

***Q: How can I check the server time?***

A: Press the energy bar (the chicken leg on the top) to check the server time.

***Q: How to check the gear required for promoting a hero?***

A: You can click the gear button next to the hero's character to check all required gear for promoting a hero.

***Q: I used to have a character with LV30 character, but after I log out, my character returned to LV1?***

A: You need check 2 things.

1. Did you enter the correct server? You can switch your server at the login page, by clicking Change Zone button.

2. Did you use the iOS account to log in on your Android device? Currently iOS and Android devices can not share the same account.

***Q: How can I get 3 Stars for a Stage?***

A: Complete a Stage with all Heroes still alive and you will get 3 Stars. If one Hero dies, you will get 2 Stars, and if 3 or 4 Heroes are killed, you will get 1 Star.

***Q: What are the benefits of getting 3 Stars for a Stage?***

A: You can use Passes for 3 Star Stages, saving you time.

***Q: How can I change the server?***

A: You can press the "Change Zone" button at the login page to change your server. Please make sure you have entered the correct server.

***Q: Can I use my Android and iOS device to play the game with same account?***

A: No, currently, the account you created on Android can not share with your iOS device.