FAQ

#### Will the 7-day novice event end after 7 days?

No, the 7-day novice event will not expire until the player completes all tasks, and it will not end after 7 days. You can just regard it as novice instruction, which can guide you to experience the game better.

#### I have worn a certain level of equipment (Gemstones), but the related tasks are not recorded

Since our trigger mechanism is the action of "equipping", if you directly upgrade the equipment (gemstones), it may not be able to trigger the completion of related tasks. Please try to unequip the equipment(gemstones) and re-equip it.

#### Why do some of our equipment skills fail to take effect after I equip the legendary gems?

When the equipment is inserted with legendary gemstone, for equipment skills and gem skills, gem skills will take effect first, and some equipment skills may be overwritten. You can find the corresponding instructions in the gemstone interface.

### Network Issue

#### Why does it always say "ad is not ready" when I try to watch an ad?

Typically, this is due to network latency causing the inventory to not finish loading. Please try to switch between 4G and WiFi networks, and try again after a while. Please do not click the ad button continuously, this will affect the loading of ad resources.If you still can't watch, please check whether your mobile phone's cellular is turned on and whether you have successfully connected to the game server

### My game stamina is abnormal

Please confirm the following questions:

1. Please confirm your network, and whether it is connected to the Internet.
2. Please confirm whether you have logged in to multiple devices and consumed energy on other devices.
3. Please confirm whether you have adjusted the time of the local device. We will not deal with physical problems caused by adjusting the device system time

### Purchase Issue

#### I have made the payment, but I didn't receive the package

If you didn't receive the package after the payment, usually this is due to network latency. You can switch your network between 4G and wifi and restart the game to see if it helps. If it doesn't help, you can contact support@cobbygame.com, and provide your payment receipt from your appstore and your game ID, the support team will help you process it soon.

### Account Issue

Not a hero Support binding the game account with a Google account or an Apple account to log in to the game.

Tourist login:

If you are logging in for the first time and have not bound a game ID, you will enter the game as a tourist. As a tourist, the progress is saved locally according to the current mobile phone, but please note: when the game is uninstalled, or when the mobile phone is abnormal or reset, the tourist's progress may be lost. In order to avoid accidental loss of your archive, we recommend that you log in to your account.

Account login:

If you enter the game for the first time, please bind your game ID with your Google account or Apple account, and your game records will be saved in your account.

### How do I transfer the saving progress to another gaming device?

We can transfer the game account to other devices by logging in the bound game ID on other devices, but currently it can only be transferred under the same platform. For example IOS to IOS, Android to Android.

Operation method:

1. Make sure you have bound the game ID with the Google account or Apple account on the old device

2. Open the game on the new device, click the switch account button on the game settings page, and enter the confirmation information

Notice:

1. Please do not switch devices frequently, or play games on two devices at the same time, otherwise data will be abnormal or lost

2. Data transfer is not supported between IOS and Android systems

3. It takes a certain amount of time for the data transfer to complete the storage. Please switch to the new device after keeping the last game state for at least 10-15 minutes on the old device.

4. We will not deal with data loss or account loss caused by improper operation of changing devices, please operate with caution

### How do I get a new account to restart the game?

If you want to restart the game or get a new account, you can do the following:

1. Enter the setting interface, click "delete account"

2. Confirm the information about deleting the account. After completing the account deletion, you will get a new game ID

Notice:

If you delete your account, your previous game data will no longer be recoverable