Troubleshooting

## My game won't connect to the Master/Region Server.

* If you have an antivirus installed you will need to allow BlockNLoad2 through your antivirus firewall.

* Instructions on how to do this can be found either in the help section of your Antivirus program, or via their official website.

## My game freezes/crashes after joining a match.

* This usually occurs because your graphics drivers are out of date or don't meet the minimum requirements for the game. It can also occur because your firewall or antivirus is interfering with the game's connection to the server.
* Try and update your graphics drivers.

1. Click the Start button on your desktop, and click Control Panel.

2. In the search bar, type "Device Manager" and press enter.

3. Click Device Manager and a window will pop up.

4. Click on the little white arrow next to the subtitle Display adapters.

5. For each entry in that section, right click on it and click Update Driver Software

If you want a more reliable option, search the graphics card's manufacturer's website for drivers.

NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us

AMD: http://support.amd.com/en-us/download

6. Re-run Block N Load2.

## My screen just keeps spinning or my mouse is stuck.

* This is usually caused by a joystick program or device interfering with the game.
* If you have a joystick connected to your computer; disconnect it.
* If you know you've installed joystick software in the past (E.G. vJoy), you should either uninstall it or open the configuration manager for it to ensure it's disabled.

## My game stopped downloading on steam!

* This is actually completely normal, because of the way Steam handles large and/or compressed files.
* This isn’t something that needs resolving - just don't pause your download, and wait for about 30 mins. It may be quicker or slower depending on your hard drive.
* If it still hasn’t progressed within a full hour after stopping, try restarting your download.

## My game keeps kicking me out when loading the map!

* This one is usually just caused by a faulty setting or temporary state in the game and can be fixed quite easily.
* Try restarting Steam and Block N Load2, generally this fixes it pretty easily. Make sure you've closed the game first.

## I can't access the Store to make purchases.

* Generally this is caused by the user not having Steam Overlay enabled. The store requires the Steam Overlay be enabled in order to work.

1. Go into your Steam Library and right click on Block N Load2.

2. Click Properties and go into the General tab.

3. Ensure that the Enable Steam Overlay is checked.

4. Restart the game.

## My game is stuttering/has really low FPS.

* If this is not being caused by your computer just not having the required specs to play, often this is because your computer is choosing the wrong GPU to run the game with.
* You need to manually select what GPU the game runs with:

1. Open the Nvidia/ATI control panel (You can usually find this by searching Control Panel in your start menu.

2. Find Program Settings under the Manage 3D settings menu.

3. Select your Nvidia or ATI GPU as the GPU to use. You may need to select CUDA GPU in the dropdown lists.

4. Click apply and restart the game.

Didn't fix your problem? Try this:

* A) Make sure you're not running anything else in the background of your computer.
* B) Try giving your computer a restart before trying again.

## I receive the "Your game client is out of date" message.

* This one is almost always caused by your installation not being up to date.
* Check your downloads list to make sure an update isn't still pending for Block N Load2. If it is, let it finish and install it prior to playing.

Didn't fix your problem? Try this:

* A) Log out of Steam completely by clicking your username up the top right of the Steam client and clicking Change User. Log back into Steam and hopefully any required updates will then pop up to install.
* B) Verify your game files through steam - go to your game library on Steam and right click Block N Load2, then click Properties. Under the Local Files tab, click Verify integrity of game cache.

## I can't install the game!

* Usually this is caused by there being some missing files in the installation directory, or something having gone wrong part-way through.
* Verify your game cache:

1. Go to your Steam Library and right click on Block N Load2, then click Properties.

2. Under the Local Files tab, click Verify the integrity of the game cache.

3. Relaunch the game.

* Check that your computer meets and/or exceeds the minimum required specs for the game:

* OS: Windows 7.
* Processor: 4 core CPU.
* Memory: 8 GB RAM.
* Graphics: NVidia 1050 Ti or AMD Radeon RX 560.
* Storage: 7 GB available space.
* Sound Card: Any sound card.
* DirectX: Version 11.
* Network: Broadband Internet connection.

Additionally, check that your computer is completely up to date with Windows updates. You can find info on this here https://support.microsoft.com

## Issue still not solved?

If your issue still isn’t solved, please send a ticket to support at [[1]]

Please make sure you include the following details:

* A full description of the issue with reproduction steps.

* The time and date that the issue occurred.
* The output log file.

How to send a Game Log (Output Log).

1. Click 'Library'.

2. Right click on 'Block N Load' and select 'Properties'.

3. Navigate to the 'Local Files' tab & select 'Browse Local Files'.

4. Navigate to Game64\_Data and find output\_log.

5. Save a copy of the log to an easily accessible location such as your desktop.

* Send the information to - [[2]]
* A DxDiag file.

*Many thanks to Tslat for his work on the troubleshooting thread on the BNL1 Steam forum*