Playing on multiple devices

**\*\*\* Special Warning \*\*\*** On 2024-01-18, NetEase posted the following regarding X (formerly Twitter) and Kakao credentials:

```
Important reminder about linking your account Dear Explorers,

Due to policy issues with the relevant channel, we've detected that some players are unable to log into the game via Kakao; due to changes and adjustments in X's (formerly Twitter) API policy,   the use of X (formerly Twitter)  accounts to log in to the game may be affected. For your gaming experience and account security, we've included a new login entrance for the NetEase Pass. Explorers are encouraged to link the game account with their  NetEase Pass as soon as possible by visiting the User Center - Link Account. Thanks for your understanding and support!

```

 **\*\*\* Special Warning \*\*\***  On 2023-08-11, NetEase posted the following regarding Twitter credentials:

```
Important reminder about linking your account
Due to changes and adjustments in Twitter's API policy, the use of Twitter accounts to log in to the game may be affected.
In consideration of the potential risks, we recommend that all Explorers go to [User Center] - [Link Account] to link their game account to another platform.
Thanks for your understanding and support!

```

 **\*\*\* Special Warning \*\*\***  On 2023-12-12, NetEase posted the following regarding Kakao credentials:

```
Regarding Login Issues via KakaoTalk
Dear Explorer, We've identified a problem preventing some Explorers from logging into the game via Kakaotalk, due to related channel policy changes.
We sincerely apologize for any inconvenience this may have caused.
For a seamless gaming experience and your account security, we recommend you select another login method to bind your account via the login interface.
Thank you for your understanding and continued support.

```

**If you encounter issues with your account:** Pretty much the only resort in situations involving accounts and credentials is to Contact NetEase

It is actually quite easy to access the faction(s) on the server(s) that you are playing. The key thing is that you have to use the bind account feature in the settings.

**Definitions: Platform or Authentication Platform** refers to one of the seven services that provide in-game authentication of the player's user account for the purposes of accessing their account(s) - Apple, Game Center (also an Apple service), Twitter, Facebook, Kakao, Google Play, and Steam.

**PLEASE NOTE:** Steam credentials are currently the only credentials available on every version of the software. This is a change, as originally, Steam credentials could only be used on the Steam version (and only Steam credentials could be used on that version).

After binding the account to a particular platform on the original device, players should use the Account panel from the Start screen of the second device to bind that device to the same credentials on the same platform. It may be necessary to restart the app. With both devices bound to the same account, the player will be able to access whatever faction(s) on whatever server(s) interchangeably.

In the event that a player needs to bind to a different set of credentials, in order to use another platform so as to play on another version of the software (switching from Game Center on an Apple Device to Steam on Windows or Android, for example), the player must first **unbind** from the current platform/credentials on the original device and then **immediately rebind** to the new platform/credentials on the **same device**. The player will then be able use the new platform/credentials on other versions of the software on other devices.

## Simultaneous Play On Multiple Devices

It is possible to use more than one device at the same time, but there is one limitation and one special instruction to be aware of.

**The limitation:** It is not possible to play the **same account/faction/character** (or whatever term you like) on more than one device. Each device must be used to access a unique account/faction/character.

**Special instruction:** The **Start** button on the Startup screen will automatically connect to the system shown. Often, when the software restarts, that will reset to whatever the server of the last account accessed. So if a player accesses account A, in system A on device A, then starts up the software on device B, the software on device B will default to system A and if the player presses the Start button, device B will connect to account A in system A. When that happens, the game will disconnect from account A on device A. So, when a player routinely uses multiple devices to play multiple accounts at the same time, they should NEVER use the start button, but manually and explicitly choose the system and account they wish to play every time they start the software.