CLOUD9FAIL

## Episode navigation

**"CLOUD9FAIL"** is the twentieth episode of Season Four of *Superstore*, and the seventy-fourth episode of the show overall.

## Summary

*When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.*

## Plot

Short of staff due to corporate cutting back hours, Amy gives assignments to Jay, Sandra, Carol and Cheyenne. Garrett points out a tweet of a Cloud 9 store with a cart full of unpackaged meat which Sandra shows is in their store. The store is a shambles as Amy and Jonah look at a broken mannequin covered in medication. Commenting that corporate keeps cutting hours as the staff work harder, they wonder when it's going to end. Trying to think of ways to make extra money, Cheyenne, Garrett and Mateo decide to sell some of their possession in the store while Justine considers being a surrogate. A man tries to take razors out of a locked cabinet and gets his hands stuck. (♫ Juice Newton - Angel of the Morning ♫) Asking Carol to cover for him, Glenn learns that she knows that Sandra has been fooling around with Jerry and she plans revenge.

Cheyenne displays some of her items at the jewelery counter and surprises Mateo when a customer wants to buy an old purse. On the phone with corporate, who are concerned with the tweet of the cart full of meat, Amy is caught off-guard when they offer the store more hours. A customer dumps a bucket of change into a sorting machine and spills coins on the floor. (♫ Nelly Furtado - I'm Like a Bird ♫) Telling Jonah, he proposes they tweet more in-store problems from fake accounts to get more hours. Tweeting a picture of a smashed tomato sauce bottle, Sandra tells them of a dead cat which they rush to get a picture of. In the Break Room, after seeing Cheyenne's success, Mateo brings in some of his old items. This inspires Garrett to sell some of his valuable, vintage sneakers and Glenn to find some items.

A customer dumps a bucket of change into a sorting machine and spills coins on the floor. (♫ Huey Lewis and the News - I Want a New Drug ♫) Seeing Dina and Justine looking at more tweets, Amy and Jonah fake ignorance of them which Jonah almost blows. Dina finds Amy's lack of anger suspicious, so she kicks a bag which spills on the floor. Cheyenne and Mateo try to convince a customer to buy a used electric toothbrush. A customer shows interest in a pair of Garrett's vintage sneakers but when Garrett discovers the customer wants to wear them, he asks him to leave. On the phone with corporate again, who have seen the tweets, Amy expects to get more hours. However, corporate indicates they've found the tweets are coming from a store employee.

Luanne from corporate HR addresses the staff and says the tweeter is one of them. Showing evidence to back it up, the staff can't believe how few safeguards the tweeter took. While Jonah shifts uncomfortably, Amy tries to get Luanne to back off but she indicates she's not leaving until the identity of the tweeter is found. To get a confession, Dina lies that the guilty party won't be punished but Luanne says the employee will be fired. A customer takes an unpackaged piece of meat from a shopping cart. (♫ Culture Club - I'll Tumble 4 Ya ♫) In private, Jonah tells Amy that if caught, he'll say he acted alone. Disappointed that she expected him to do this, Amy points out she makes more money and has a family to care for. Garrett finds a customer who cares about vintage sneakers as much as he does, but can't bring himself to sell a pair.

In the Surveillance Office, Luanne and Dina look at video to find a time match when staff were using their phones and the tweets were sent. However, many staff were using their phones so they can't find the culprit. As Luanne switches to video of the Break Room, Dina says the video there is before the tweets but she sees it was Garrett who released her beloved birds on Valentine's day, never to be seen again. Stunned, she excuses herself. Glenn brings in a box of items once owned by Jerusha's father which Mateo and Cheyenne go through. Although there are many treasures in the box, including a valuable baseball card, in ignorance, they throw them in the recycling bin. In Amy's office, Luanne tells Amy and Jonah websites the culprit visited on his phone, which match Jonah's interests. Amy and Jonah both lie that many staff could have done so.

Carol arrives and exacts her revenge on Sandra by lying that Sandra told her that she is the tweeter. Carol then feints concern for Sandra. The staff hear that Sandra is the culprit and in the Break Room, they express admiration for Sandra and call her a rebel. Realizing they need to own up to the tweets, Jonah says he'll take the blame and again, is disappointed that Amy assumed he would. Dina tells Garrett that she discovered he was responsible for letting her birds escape. Cheerfully reminding him that he didn't admit it and had sex with her just after, Garrett apologizes. Saying not to worry about it, she says she has something to show him. Outside at the loading dock, Dina has set fire to all of Garrett's sneakers. As he watches in grief, Dina whispers that she will never forgive him.

On her way out of the store, Luanne finds the valuable baseball card in the recycling bin. (♫ The Pointer Sisters - I'm So Excited ♫) Amy and Jonah catch Sandra as she's leaving, having been fired by Luanne. Sandra proclaims her innocence while Amy and Jonah say they'll fix things. A group of staff are waiting for Sandra and greet her enthusiastically, praising the tweets. Initially saying she isn't the culprit, she becomes seduced by everyone's adoration. As Amy is about to admit the truth, Sandra interrupts her. Playing the part of the abused worker who's been pushed too far, she bounces like a boxer and says it's time for the store to unionize while the staff chant her name.

## Cast

### Main cast

America Ferreraas Amy DubanowskiBen Feldmanas Jonah SimmsMark McKinneyas Glenn SturgisLauren Ashas Dina FoxColton Dunnas Garrett McNeillNichole Bloomas Cheyenne LeeNico Santosas Mateo Liwanag
### Featured cast

Kaliko Kauahias SandraIrene Whiteas CarolJon Barinholtzas MarcusKelly Schumannas JustineJon Miyaharaas BrettDanny Guraas EliasSelisha Shertickas SarahChristopher Riordanas ChrisChrissy Metzas LuanneCami Stormas CustomerAdam Silveras Toothbrush CustomerKorey Simeoneas Shoe CustomerChase Yias Sneakerhead Customer

## Running Gags

* Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Gloria."
* **Crazy Customers and music**: For all customer interludes and music see CLOUD9FAIL (music).

## References

* Glenn compares the mess in the store to the Fyre Festival.
* Mateo explains why he didn't get a job as shirtless greeter at Abercrombie & Fitch.
* Items in the box from Jerusha's father include a Neil Diamond cassette, a Mickey Mantle rookie card and Action Comics #1 featuring Superman. Cheyenne is disappointed that the Superman on the comic doesn't look like Dean Cain.
* Searches Jonah made on his phone include the Huffington Post, Slate, The New Yorker, Chris Hayes and Ronan Farrow.

## Trivia

* Stratus and the Surveillance Office makes an appearance.
* Goof: In Amy's office, as Jonah and Amy discuss creating tweets disparaging the store, Amy's hands are full with the work schedule. However, as the camera quick cuts between her and Jonah, the pen on her desk moves and, the blue file folder flips between being open and closed at 6:00 to 6:02.

## Quotes

“*I will never forgive you, ever.*”— **Dina to Garrett**

## Video

Sandra Finally Gets Some Respect - Superstore (Episode Highlight)