Complaints Procedure

* Server Rules
* Abolitionism
* Allowed RP Spells
* Character Guidelines
* Character vs Character
* Compaints Procedure
* Mind Control Roleplay
* Private Roleplay
* Public Roleplay
* Redflagging
* Self-Gifting
* Spying
* Affiliations
* Atypical Sexes & Genders
* Body Painting
* DM Shopping
* Item Rules
* Mental & Physical Afflictions
* Planar Travel & Knowledge
* Psionics
* Racial Ages
* Special Powers
* Star Pact Warlocks
* Thayan House Names

Do not contact team members directly via Skype or Discord for a complaint. Only use a forum PM when specifically asked to use a forum PM. Anyone ignoring this and using Skype or Discord for their complaint risks a 3 day ban from DM contact through those avenues. Should they be allowed DM contact through those avenues again they may receive a 3 day ban in game for doing so again, regardless of the outcome of their complaint.
Exceptions are: Someone very obviously trolling the server, harassment from a player, public underage RP or suspecting a player being underage. You may notify a team member directly via Skype or Discord and still raise a ticket.

**Complaints regarding another player**

If you have a complaint or issue regarding another player on the server you should raise a ticket including as much detail as possible regarding your complaint. Screen shots of interactions are useful as are dates/times of interactions to allow server logs to be searched.

This will then be investigated by the team. Where necessary action will be taken. This action might involve mediation which we would hope you will be willing to participate in. Such a complaint may go for or against you, handle both with good grace. If there is a situation where more than one person needs to be involved in the discussion or has evidence then a forum PM should be sent to both GuidingLie and Tiamat who will then bring it to the team for discussion.

**Complaints regarding a DM event**

**With other players**

If you have an issue with something that happens during a DM event regarding an interaction with another player/character then please raise it via the in-game DM channel using /d with a brief and polite explanation of the issue. Remember that the DM is running an event so is unlikely to stop the event to deal with your issues unless it is a very major issue. You are simply alerting the DM to the fact one exists. Where possible speak to the DM immediately after the event regarding it. Please do remember that if a DM has just run a four-hour event they might need to log out for their own Real Life reasons so if they cannot speak straight afterwards be understanding. Raise a ticket, as above and include the DM running the event, which can be done during the event or immediately after the event. This will be handled as quickly as possible by the team with input from the event DM. Such a complaint may go for or against you, handle both with good grace.

**With the DM**

If you have an issue with how an event goes or how a DM behaves when running an event then please raise a ticket regarding it ASAP. Tiamat who is the Event Coordinator will take lead on this and the team will look into it ASAP. Such a complaint may go for or against you. Handle both with good grace.

**Complaints regarding a DM**

If you have a complaint or issue regarding a DM on the server then a forum PM should be sent to both Tiamat and DM\_Genie including as much detail as possible regarding your complaint. Screen shots of interactions are useful as are dates/times of interactions to allow server logs to be searched.

This will then be investigated. Where necessary action will be taken. This action might involve mediation which we would hope you will be willing to participate in. Such a complaint may go for or against you, handle both with good grace.

**Complaints regarding Server Leadership**

While the server is the property of ComeAndSee, and as Admin they have final say in any matter relating to the server overall, generally a three-way model will operate. This allows for checks and safeguards.