Help

This page contains all the help messages available in *Pokémon Café Mix*.

## See also:

* Tutorial Pop-Ups - for all the tutorial pop-ups

Please refer to the officia website for Pokémon Café Mix for update notes.

### Release of new orders

New orders should generally be released every two weeks. You'll be able to check out more info about new orders in the news.

Note: There may be changes to this schedule due to unforeseeable circumstances.

## For new players

### How to play Pokémon Café Mix

In Pokémon Café Mix, you'll aim to successfully complete the orders you receive from Pokémon that come to your café as customers. As you play, you'll expand your café and get Pokémon to join you as member of your staff.

When you clear certain numbers of orders, you'll receive new decor or tools for your café, new Pokémon will start to visit, and you'll be ble to make new drinks and dishes.

### How to solve puzzles

You can grab a Pokémon icon by touching it with your finger, then drag it around by moving your finger.

As you drag the icon around, it will form a link to other icons it touches, as long as the icons are of the same Pokémon.

The Pokémon icons you've linked together will all disappear once you lift your finger from the screen or after a certain amount of time has passed since you grabbed the first icon.

### What to do when you're stuck

When you're really struggling to complete a tough order, make sure you've set a Pokémon with the right specialty as your leader, and try using powerful items. Don't give up, and in time, you'll clear that challenging order!

### Hearts

Hearts indicate how many times you can fail orders (puzzles). You can have up to five hearts stored up at a time—no more than that!

If you fail at an order, you'll lose one heart. But don't worry—you'll regain one heart every 30 minutes!

### Collectiong golden acorns

Golden acorns can be obtained as rewards for clearing orders. You can also purchase them from the shop.

When you have golden acorns, you can exchange them for boosters and other items. You can also use them to continue an order that you've failed.

### Collecting stars

When you successfully complete an order for a Pokémon that's come to your café, you can get stars as a reward.

These stars help raise the friendship level of the Pokémon that come to visit you. Once you reach the first level of friendship with a visiting Pokémon, that Pokémon will decide it wants to help you out as part of your staff.

After a Pokémon has become part of the staff, you can continue to raise its friendship level further. Doing so will help the Pokémon grow so it can be greater help to you as a leader!

### Unlocking new café areas

The café will gain new areas and new tools when you clear certain numbers of orders.

### Editing your profile

Tap "Profile" in the owner's menu, and you can edit your profile at any time.

### Registering friends

If you want to add someone as a friend in your game, use their friend ID to add them to your friend list. After that, you'll be abe to see your newly added friend's profile.

### Friendship bonuses

When Pokémon come to visit your caffé, there's a chance that a friendship bonus will occur.

When a friendship bonus is active, you'll be able to become even friendlier than usual with the visiting Pokémon. If you complete the Pokémon's order while the friendship bonus is active, you'l earn three times the usual number of stars!

Note: The friendship bonus will end if you fail to complete the visiting Pokémon's order on the first try.

### Inviting Pokémon to visit

After clearing order #49, a button will appear that lets you invite a pair of Pokémon to your café.

Tap that icon, and you can see which Pokémon will be invited. If you're ready to sere them, go ahead and send those invitations!

Complete drinks or dishes for these two Pokémon, and you'll be able to raise your friendship level with both at once.

Note: You can change which Pokémon will be invited by using some of your golden acorns.

### Extra items for invited Pokémon

If you complete extra items for the Pokémon you've invited to your café, they'll become even friendlier!

Thesse extra items offer a lot of stars, but if you fail to complete one, the invited Pokémon will go back home, so be sure you're fully ready before you attempt extra items!

### Master Café Mode

When you've completed every order currently available to you, Master Café Mode will open up so you can challenge additional orders there.

## Queries and requests

### Can I reset my progress on orders?

One you've cleared an order, you can't go back and play the same order again.

### How to contact support

How to contact customer support?

1. Tap "Support" on the title screen.

2. The official FAQ page will open in an external browser.

3. Please check the FAQ for answers to the most frequently asked questions. If you can't find what you're looking for, please fill out a contaact form.