Account Recovery

## Intro

This page will help you recover your Japanese account F/GO in case you lost it. Please remember to **always bind your account**. This will not work if you're trying to steal an account which already has a bind code.

You can either use the recovery form or send an email to F/GO support.

**Note**: When filling out the recovery form for the Japanese server, everything must be in **Japanese**. You must always think that they cannot read English, since this is a game for people living in Japan. They don't expect to see English requests for account recovery.

If you happened to play on an emulator, do not mention that you were playing on an emulator. Take note of what device you are emulating. They will not help you if you mention your emulator.

Ask your friends for help if you forgot any details related to master level, master name, last login time, etc.

## Recovery Form

This is F/GO's Official Account Recovery Form and it actually works (no scams). It's safe to use.

**Form**: https://faq.fate-go.jp/helpdesk?category\_id=8&faq\_id=72&site\_domain=default

## Recovery Form Translation

**\*** *- Indicates required to be filled.*

* On the F/GO recovery form Copy the question and search the question in this page. If the form gets updated and the questions are not here, please contact mods.
* Make your reply as simple as possible and use a translator such as Google Translation or DeepL to convert them to the Japanese language.
* For Servant Names, Craft Essences and other information, please search the site.
* Don't forget to check your spam folder.
* Put "I don't know" {わからない} on questions regarding your account that you don't recall,''Unknown''{不明} on questions you don't know.
* Put "I don't have it" {私はそれを持っていない} on the question of the Blu-ray boxes if you have not used them.
	+ [Class]:LV??? (Servant Name) for example:
	+ バーサーカー:LV100 アルジュナ (オルタ) which is "Berserker:LV100 Arjuna Alter."
* You must always use the official servant names, You can find them in this wiki on the servants very own page.
* The Servant Classes are as follows:
	+ Saber "セイバー"
	+ Archer "アーチャー"
	+ Lancer "ランサー"
	+ Caster "キャスター"
	+ Assassin "アサシン"
	+ Rider "ライダー"
	+ Berserker "バーサーカー"
	+ Avenger "アヴェンジャー"
	+ Ruler "ルーラー"
	+ Moon Cancer "ムーンキャンサー"
	+ Alter Ego "アルターエゴ"
	+ Foreigner "フォーリナー"
	+ Pretender "プリテンダー"

## Recovery Email and Template

Please use the recovery form above if you are playing the Japanese server. The template below is for the English/North American server. The basic rule is to list as many identifiable information about your account as you can, especially private information that only you, as the account owner, should know regarding your Servants and private Saint Quartz, Rare Prisms, etc.

Support emails for non-jp versions click the following links: F/GO:CN, F/GO:TW, F/GO:NA

* Gmail users: if the links does not redirect you to your Gmail, enable *mailto:*
* Go to your Gmail and find the following button and activate it.

### Template

**(Copy and paste this template for email recovery)**

* Number of Unregistered Spirit Origin owned:
* Last Login Bonus you got: (Like 50-day bonus, 100-day bonus, 1,000-day bonus etc)
* Did you make any quartz purchase: (If yes, attach proof of purchase, you can find it in your Google Store / Apple Store account)

### Tips

* Do not be lazy, it's your account. always bind your account at least once a month.
* Take Screenshots and save it to your External Memory and on a Cloud Storage.
* If you have purchase saint quartz go check the Order History (Google Play / iTunes) and your Email for the Receipts
* For precaution, you can find and take note of your date when you installed the game by looking Mashu acquired date
* Before you bind your account, always note your transfer code and password on a note and planner

**Other Info**

* See F/GO FAQ(JP) as it may help with your issue.

**Do not post any information about your account in this page, this is only a guide page. contact moderators or admins to permanently delete any post regarding such posts.**