Help Contact

Icon

## Summary

Help Contact links to CocoPPa Doll's Help/Inquiry website.

## Help

### About Known bugs

 **When selecting the footer's "Story", it is not possible to go to the story.**

●When selecting the footer's "Story", it is not possible to go to the story.

This bug will occur when selecting an unreleased hard story from the "Get" in the "Clothes Detail" section. We’re now fixing the above bugs.

Until we finish fixing it, it is possible to avoid problems with the following methods.

Please follow the below procedure.

【Workaround】

・ Index> Clothes then choose "the clothes which are drop by Normal story", and select "Get" then move to the story.

【Example of workaround】

・ Index > Clothes > Hair > Spring Wind Pretty Hair > Normal 1-4

 **During the tutorial on some devices may not be able to play on the Stage.**

● During the tutorial on some devices may not be able to play on the Stage.

The cause of this bug has been identified and we’re now fixing it.

Until we finish fixing it, it is possible to avoid problems with the following methods.

We apologize for the inconvenience, but please note the following when playing.

【Workaround】

・ Please exit the app during the tutorial of the Stage, then restart the app, and select the "Story" immediately to restart the tutorial.

 **The Atelier tutorial in 1-8, you may not be able to proceed when creating clothes in the Atelier and tapping the screen repeatedly**

●The Atelier tutorial in 1-8, you may not be able to proceed when creating clothes in the Atelier and tapping the screen repeatedly

We are currently fixing it to stop jumping to the Atelier.

Until the completion, please note the following.

【Workaround】

・ After clearing 1-7, go to 1-8 and create clothes in the tutorial.

About Known BugsWhen selecting the footer's "Story", it is not possible to go to the story.During the tutorial on some devices may not be able to play on the Stage.The Atelier tutorial in 1-8, you may not be able to proceed when creating clothes in the Atelier and tapping the screen repeatedly'
### Home

 **About Home**

In "Home", you can check your profile, visit other users, edit your avatar, etc.

◆Profile

You can open your profile by tapping on your avatar.

◆Snap

By tapping the background, the screen becomes full screen and you can snap.

 **Change**

You can change your avatar from "Change" button in Home.

By saving the changed outfit, you can reflect it on your home or profile avatar.

 **Present**

You can get items and rewards from "Present" in Home or header submenu.

※ Some items and rewards are directly added to your status.

◆ How to receive

Tap "Receive".

If you want to receive all at once, tap "Claim all".

"Normal" and "Stage" cannot be received all at once.

※ Maximum 20 can be received at once.

◆ Receive deadline

The deadline for receiving items and rewards in the present box is 30 days.

If it expires, it will be automatically deleted.

※ Some items have different due dates.

◆Common・Stage

Rewards earned on the Stage will be stored in the "Stage" box.

Please note that you need to receive it separately from the common.

◆HP・EP

Please note that the recovery will be reflected upon receipt.

 **Mission**

The "Mission" in home or header submenu, you can receive various rewards by completing the mission.

◆Mission types

・Continue Mission

This is a permanent mission with no fixed period and no resetting of mission conditions.

In addition, there are things that will be updated, so you can continue to challenge.

・Daily Mission

This mission resets the achievement status every day in the game when switching dates.

・Weekly Mission

This is a mission that status is reset every week.

※ Reset based on Japan time "Monday 15:00". If the device clock is not Japan, it will be converted to the set time.

◆ Mission items

Tap the "GO" of an uncompleted mission to move to a scene where can be complete the mission.

You can earn rewards by tapping "Claim" for completed missions.

 **Snap and post to SNS**

By tapping the home page's background, you can display the avatar in full screen and span.

You can post to SNS from the "Snap" button.

Try to post your own outfits.

 **Index**

The "Index" of the home page has the following items.

◆Clothes

By tapping the clothes, you can check the information and source of the clothes, whether you have it or not.

◆Collecting Bonus

If you have achieved the Collecting Bonus, you can receive it by the following method.

・ Tap "Heart" that in the clothes list or clothes details

・ Tap "Claim all"

※ "Claim all" collects the collection bonus of "Clothes category" that currently open.

◆Outfit set

You can check the avatar image of the outfit set.

You can also receive rewards for the completed set.

Outfit sets are classified into the following categories according to the theme of the clothes.

・HOLIDAY

・SWEET

・NATURE

・POPMIX

・CROWN

・MODE

・PRINCESS

・EVENT

・SPECIAL

◆ My outfit

You can check, edit, and delete the saved My outfit.

 **Social**

The "Social" of the home page has the following items.

◆Visit

You can randomly visit other users' profiles.

◆Search user

You can search for other users by entering their user ID and name.

 **Log-in Bonus**

You can receive "Login Bonus" at home page.

◆ How to receive

You can receive it by going home after the in-game date has changed.

The received items will be sent to the present box.

※ The date is changed every day based on 15:00 Japan time, based on the time converted to your device settings.

◆ Items you can get

You can get different items every day depending on how many days you receive your login bonus.

The date advances each time you receive a login bonus.

After receiving the reward on the 7th day, it will be received again from the 1st day at the next receipt.

◆ Confirmation of acquired items

The received login bonus will be sent to the present box.

The present history of the present box can be checked, so please also check the received login bonus from the present box.

◆ Other login bonus

In addition to the regular login bonus, special login bonuses such as "Beginners Login Bonus" will be held.

Such a login bonus can be received for a fixed period of time and other conditions, and unlike a normal login bonus, it ends when the 7th day bonus is received.

HomeAbout HomeChangePresentMissionSnap and post to SNSIndexSocialLog-in Bonus
### Profile

 **About profile**

"Profile" shows the following information about the user.

・User level

・Username

・Country

・Joined Unit

・Official supporter rank

・Self-introduction

You can also check your profile by tapping your avatar at Home.

You can check and edit the following on your profile.

・Following list

・Blocked list

・Username

・Country

・Self-introduction

 **User level**

You can check the "user level" from your profile.

◆How to increase user level

You need to clear the story and earn "Player exp.".

The upper limit of the user level is "99".

◆Player exp. required for the next user level which is displayed on your profile page.

◆When user level increase

・All HP and EP will recover.

・Increases the maximum HP limit by 1.

・Every 2 levels up, the number of followers increases by 1. (Max. 50)

 **Follow**

You can tap the "Follow" when visiting another user or Unit.

◆Following list

Other users and Units that you followed will be added to your "Following list" of profile.

From the following list, you can move to followed users and units, and you can also unfollow the user.

 **Block**

Blocking is possible by tapping "Block" in other user profiles.

Blocked users are subject to the following restrictions on blocking users:

・Cannot check your profile.

・Cannot chat.

 **Skill list**

You can do the following in "Skill list" of your profile.

・Check the type of skill and release status

・Set the skills of story or Stage

・Skill level up

 **Edit**

The "Edit" of profile can change the following items.

◆ User name

You can enter up to 8 characters.

◆ Country

You can change the flag displayed at the top of your profile.

◆ Self-introduction

You can enter freely up to 60 characters.

 **Wink**

In the profile of other users, "Wink" is possible from the heart button on the lower right.

Wink can recover 5 HP. (Up to 50 times per day)

 **Visit other user**

You can go to the other users' profiles by clicking the "Visit" button in the "Social"

You can move to profiles where user information is displayed.

From the other user's profile, it is possible to move to another user by the following button in the lower right.

◆Visit

Visit a random user.

◆Say Thanks

Visits randomly from the users who winked to you.

◆Follower

Randomly visits following users.

◆To unit

Visits the members of your unit randomly.

 **Invite**

"Invite" is possible in other users' profiles.

◆ How to invite

On the profile of the user you want to invite, tap "Invite".

Only the leader and sub-leader of a Unit can invite others.

Cannot invite the users who do not accept the invite.

◆ If you receive an invitation

If you are invited, you will receive a notification in the chat.

Approving the invitation to join the Unit.

At that time, it cannot be approved if you belong to a multi-person Unit, so you need to leave the Unit once.

◆ If you do not want to receive a invitation

You can change the status from "Settings" in "Header Submenu".

 **About Supporter Special Prizes**

Rewards will be received when moving from the title screen to the home screen within the app.

It may take up to one day for your Supporter Level to be updated within the app.

ProfileAbout profileUser levelFollowBlockSkill listEditWinkVisit other userInviteAbout Supporter Special Prizes
### Menu

 **About header menu**

The following items can be used in the header menu.

◆ Back

You can move to the previous scene.

There is an upper limit to the scene that can be returned.

◆HP

Is showed the HP used in the story.

HP recovers 1 in 15 minutes.

By tapping "+", you can spend Platinum and recover HP. (You can recover beyond the upper limit.)

◆EP

Is showed the EP used in the Stage.

EP recovers 1 in 5 minutes.

By tapping "+", you can spend Platinum and recover HP. (You can recover beyond the upper limit.)

◆Buy Platinum

You can purchase platinum and packaged products.

◆Chat

You can talk with other users.

In addition, the following functions can be used in the submenu of the header.

◆Present

You can receive presents.

◆Mission

Check missions and receive rewards.

◆Tokimeki

You can check the Tokimeki collected for each planet.

◆Point

You can check your points, medals, and Gacha bonus.

◆Setting

Volume, language, animation ON / OFF, block invitation, etc. can be changed.

◆Push notification

Can set the push notifications to the device of each scene.

◆Data transfer

Settings and linkage for data transfer.

◆ Share

You can check information about SNS posts.

◆ Terms and Conditions

You can check the rules and the Platinum detail.

◆ Achievements

You can check the achievement status of the goal linked with Game Center and Google Play Games.

◆ Official supporters

You can check the details of "Official Supporter".

 **Chat**

"Chat" allows you to talk to other users.

◆Chat type

・You

You can talk directly to one other user.

Tap the user's avatar icon and select the person you want to talk to.

・My stage

You can have a group conversation with all the members in My Stage.

When My Stage is newly formed, members will be replaced and the history will be deleted.

Also, tapping on the user's avatar icon will take you to "You" chat with the selected user.

・Unit

You can have a group conversation with all members of the same unit.

Also, tapping on the user's avatar icon will take you to "You" chat with the selected user.

◆ Chat function

・translation - By pressing the translation button attached to the comment window, it will be translated into the set language.

・Delete - You can delete your own comment by pressing the delete button attached in the comment window.

・Stamp - Stamps get it at Stamp station and you can use it in chats.

 **Point**

In "Points", you can check the following status.

・Fan Medal

・Stamp Point

・Gacha Bonus

・Ranking Point (for the current month)

・Ranking Point (for the last month)

・Recycle Point

Press the "GO" to move to a usable page.

 **Setting**

The following settings can be made in "Setting".

◆Sound setting

BGM, SE, VOICE volume can be set individually.

Tap "Initial setting" to restore the default settings.

◆Language setting

You can change from the current language to another language.

To apply the change, you need to select the language, tap "OK", and return to the title once.

◆Outfit animation settings

Avatar animation can be switched between "ON" and "OFF" for scenes such as home, profile, Stage top and Unit top.

◆Invite block setting

When the invite block is set to "ON", invites from other Units will not be accepted.

 **Push Notification**

In "Push Notification", you can set the notification to reach your device.

◆All HP recovered

This notification is sent when your HP has reached its maximum due to time recovery.

◆All EP recovered

This notification is sent when your EP has reached its maximum due to time recovery.

◆Free Gacha Unlock

This is a notification that will be sent when a free gacha is available every 24 hours.

◆Event Information

Notifications that inform you of news such as new gachas and events.

If the push notification setting of the device is OFF, you will not receive the notification regardless of the setting in the game.

 **Data transfer**

By settings the "Data Transfer", you can play the game by transferring user data to another device.

There are the following 2 methods for data transfer.

Be sure to do either method when changing the device.

◆Data Transfer with email address and password

Enter your email address and any password.

After that, on the other device select "Data transfer" from the title, and enter the email address and password you set up before.

◆Account linkage

You can transfer data by linking the AppStore or Google Play account.

Select "Link" and confirm that the linkage has been completed successfully.

After that, on the other device select "Data transfer" from the title, and link the account again to transfer data.

※ When transferring to another OS, please transfer the data with email address and password.

 **Platinum and Data Transfer**

If you transfer the data to the same OS as before, you can use the paid Platinum and free Platinum that after the transfer.

If you transfer the data to another OS, you will not be able to use the Paid platinum you had before the data transfer.

In addition, if you play on the OS before the data transfer again after, you will be able to use the paid Platinum that you had on the OS before the data transfer

※ Free Platinum can be used before and after the data transfer no matter which OS.

 **About the device after data transfer**

An error will occur when you start CocoPPa Dolls on the device after the data transfer.

The reason for the error is to perform data transfer correctly and to prevent the double login from the previous device.

If you want to transfer data to the same device again or play a new game on the same device, please uninstall the app and install it again.

MenuAbout header menuChatPointSettingPush NotificationData transferPlatinum and Data TransferAbout the device after data transfer
### Change and Clothes

 **About change**

Can "Change" in the following scenes.

◆Home

You can set the outfit to display on your profile.

◆Story

You can set the outfit to challenge the fashion check of each story.

◆Stage

You can set the outfit to use for the Stage performance.

 **About Clothes Category**

Clothes are classified into the following "Clothes category".

◆ Hair

◆ Hat

◆ Face

◆ Tops

◆ Bottoms

◆ Tops&Bottoms

◆ Full-set

◆ Bottoms&Shoes

◆ Shoes

◆ Accessories

◆ Decorations

◆ Frame / Background

If you are wearing "Tops&Bottoms", you cannot set "Tops" and "Bottoms" at the same time.

If you wear "Full-set", you cannot set "Tops", "Bottoms" and "Shoes" at the same time.

If you wear "Bottoms&Shoes", you cannot set "Bottoms" and "Shoes" at the same time.

The following categories are further divided into smaller categories.

All of these can be worn at the same time, but if you wear three or more accessories, decorations, frames and backgrounds at the same time in the story or Stage, the ability to add up to the third and the ability subsequent clothes will be lower.

◆ Accessories

・ Hair ACC

・ Body ACC

・ Hand ACC

・ Face ACC

・ Earring

・ Tail

・ Back ACC

◆ Decoration

・ Effect

・ Feet DEC

・ Objet d'art

◆ Frame / Background

・ Frame

・ Background

 **Clothes and Style**

All clothes have characterized to a "style".

◆ About style

There are 10 styles in all.

The 10 styles are composed to 5 styles and 5 companion styles.

◆ Clothes style

The clothes have 5 styles, and always has one of the paired styles described above.

Also, the more prominent style of clothes will show at the stage of SS-C.

 **About Perfume**

Some clothes have "perfume".

Wearing clothes with the appropriate perfume can enhance your reputation in some hard mode stories.

There are the following 12 types of perfume.

・ Flora

・ Oriental

・ Chypre

・ Citrus

・ Fougere

・ Marine

・ Woody

・ Animalic

・ Sweet

・ Amber

・ Foodie

・ Powdery

 **Collecting Bonus**

You can get "Collecting Bonus" by collecting the same clothes.

◆ Collecting Bonus

Achieving collecting bonus will reward you items and improve your clothes abilities.

You can claim it from "Clothes" of "Index".

◆ Clothes ability increase

Increasing the clothes' abilities by the Collecting Bonus, the clothes' abilities will increase by 10%.

In addition, some clothes, such as clothes pulled from Closet Gacha, have a high rate of increase, such as 20%.

◆ Stage of Collecting Bonus

The collecting bonus is set in 3 stages, and you can receive a reward by achieving the target number of 1 stage.

◆ About the number of collection

The number of collections required to achieve the collection bonus varies by clothes.

 **Outfit set**

Many of the clothes belong to "Outfit set".

By collecting them, you can get a unified theme and collect all the clothes to get the rewards.

Change and clothesAbout changeAbout Clothes Category(Help Contact) Change and clothes - Clothes and Style.jpgClothes and StyleAbout PerfumeCollecting BonusOutfit Set
### Story

 **About Story**

By completing the "story", you can play the Thia's adventure around the Cocoroa 12 star cluster.

Stories can be challenged by the expense of HP.

By completing the fashion check, you can earn player experience and various rewards.

 **Fashion Check**

The story progresses by clearing "fashion check".

In the fashion check, for each story there are the different theme, it is checked whether the selected outfit matches the theme.

◆ Check Style

In the fashion check, five different styles are checked from 1st to 5th.

◆ Target score

Target scores are set for each of the 1st to 5th.

If you achieve the following score for each evaluation, you can get ★.

Target score x1.0… ★

Target score x1.2… ★★

Target score x1.5… ★★★

The target score is set higher for the style that is judged first.

 **Clear Rank**

The result of the fashion check is determined according to the number of ★ obtained in the five evaluations.

Rank S… 15 ~ 13 ★

Rank A… 12 ~ 10 ★

Rank B… 9 ~ 7 ★

Rank C… 6 ~ 4 ★

Rank D… 3 or less★

You can go to the next story by taking rank C or higher.

If you take rank A or higher, you can use "Auto Clear".

If you take rank S, you may get rank S reward.

 **Skill**

You can use "skills" in fashion checks.

◆ How to set skills

You can edit/set from Profile> Skill list or "Skill" at the top of each story changing page.

◆ How to use skills

In each evaluation, you can use skills by tapping "skill icon" within the time limit.

◆ Cool time

Skills have a "cool time", and once used they will be unavailable for a short time.

◆ SKIP

If no need to use skills, tap "SKIP" to skip to the next evaluation.

◆ Judge skills

For each evaluation, the judge may also use skills.

SkillSkill
 **Skill types**

"Skill types" are classified into the following.

◆ User skills

・ Perform skills

Improve the ability of the corresponding clothes category for one evaluation.

※ If you are wearing a dress, full-set, bottoms & shoes, etc., improve the evaluation by referring to the numerical value of the target part in the set.

・ Guard skill

The skill that corresponds to the judge's "disturbing skill" can prevent the fall of evaluation.

・ Recovery skills

You can recover the effects generated by the judge's "disturbing skill".

◆ Judge skills

・ Check skills

Skill to specify the clothes category.

Users can greatly increase their score by using the corresponding check skills.

・ Disturbing skill

A skill that disturbs user evaluation.

There are various effects, such as the effect of lowering the score during one evaluation and the effect that is activated continuously.

Skill typesSkill types
 **Skill level**

There are "level" for user skills and judge skills.

◆ How to upgrade user skill

You can level up by using Gold in the skill list.

There is an upper limit in the level of user skills, and the limit can release by playing the story.

◆ User skill level

・ Perform skill

The higher level, will have the higher evaluation.

・ Guard skill

The higher the level of the skills will have higher the guard power.

※ If your guard skill and recovery skill are lower than the judge skill level, you cannot prevent all effects.

◆ Judge skill level

・ Check skill

The higher level of the skills, will rise when the user uses the corresponding check skill.

・ Disturbance skill

The higher level of the skills, will greater the impact on the evaluation.

 **Challenge Outfit**

Each story has "challenge outfit".

Challenge outfit are suitable for the style of the story.

You can have high evaluation by challenging fashion check with a challenge outfit.

◆ Where can check the challenge outfit

You can confirm it by tapping "Challenge" in the page before the story challenge or the changing page.

◆ Challenge outfit

You can check the details by tapping challenge outfit.

In the "Get" section, you can also move to where you got the clothes.

◆ Wear challenge outfit

Check the challenge outfit in changing page of the story from the story change screen and tap "Wear the clothes you owned" to wear the clothes you have in the challenge outfit.

 **Fan**

As you play through the story, the residents of the planet will become your "fans".

◆ Fan and Stage

Residents who become fans may enter the stage with a certain probability when completing one of the same planet's stories.

◆ Maximum number of visitors

A total of four fans can be called to the Stage at the same time.

 **Princess**

Each planet in Cocoro has a "Princess".

The Princess becomes a fan by playing the story like the residents, but in order to call on the stage, it is necessary to make "Princess Meter" MAX.

 **Tokimeki, Tokimeki Stop**

◆ Tokimeki

When you fill the fans' Tokimeki MAX who have come to the Stage, it will fill the Tokimeki of the fans' planet too.

You can check how much Tokimeki is currently collecting with the meter displayed at the top of the map for each planet.

◆ Tokimeki Stop

"Tokimeki Stop" exists in the story.

To proceed beyond Tokimeki Stop, you need to fill the planets with more Tokimeki than the required Tokimeki shown.

 **Princess outfit**

"Princess outfit" is an outfit that symbolizes each planet worn by the Princess.

◆ Master

By compiling Princess outfit, you will be recognized as the "Master" of the planet.

By becoming a "Master", you will be able to move on to the next planet.

◆ Princess outfit

If you look at the 11th story of each planet, a button "Princess outfit" appears on the map, by tapping it you can check the collection status of the outfit.

After collecting, you can move to the next planet by go the 11th story.

 **Hard**

Hard mode is a more difficult fashion check than normal mode.

◆ How to unlock the Hard mode

"Hard mode" will unlock after you clear the 4th planet.

You can play hard mode by tapping the hard icon in Aries.

The hard story is apart from the normal story. In the hard story, only 1-1 will open in the initial and you need to clear in order from the Aries.

Also, the hard mode after the Taurus will be unlocked by completing both the hard story and the normal story.

If the hard story is locked, please try to play the normal story.

◆ How to unlock the planet

After playing the 11th Hard Story of each planet, then you can collect the Princess outfit.

Tap the 11th story, and when the Princess icon appears, collect the Hard Story's Princess outfit which is different from the Normal.

When you complete, tap the 11th story again to release the next planet.

◆ Differences in fashion check

・ Perfume participates in the evaluation.

・ There are some stories which haven't challenge outfit.

・ Some stories can't be cleared without wearing certain clothes.

◆ Other differences

・ Fans who need a lot of perform until Tokimeki MAX.

・ Each story can only be challenged up to three times a day.

・ There is a Princess outfit only for the hard mode.

 **Auto Clear**

"Auto Clear" can be used for stories cleared at A rank or higher.

By using Auto Clear, you can skip the fashion check.

◆HP

HP is consumed according to the number of times you clear.

◆ Rewards / Fans

Rewards such as various items can be obtained in the same way as normal clearing.

Also, fans may come in as usual.

◆ Clear rank at auto clear

If the highest clear rank is "A", it will be cleared with "Rank A", and if it is "S", it will be cleared with "Rank S".

StoryAbout StoryFashion CheckClear RankSkillSkill typesSkill levelChallenge OutfitFanPrincessTokimeki, Tokimeki StopPrincess outfitHardAuto Clear
### Stage

 **About Stage**

"Stage" allows you to "perform" to the fans who came to your story.

By performing to the fans, filling the fans with Tokimeki will also fill the planet's Tokimeki where the fans were.

◆ Stage

The Stage is made up of several Units and is composed of a total of around 50 people.

※ The number of members will be formed to be constant, but it will change according to the number of Unit members and the number of users who can participate on that day.

If you are participating in a multi-person Unit, you can always participate in the same Stage as the Unit members.

◆ Stage release conditions

You can join the Stage after clearing the first planet, Aries.

During the Aries, the content is simulated to learn how the Stage works.

※ Some rewards cannot be received until the Aries are cleared.

 **How to join Stage**

The Stage is automatically joined by all players.

◆ Stage formation

Stages are formed automatically when the date changes in the game.

◆ Stage flow

The Stage progresses basically by repeating the following flow.

1. Clear the story

2. Fans will come

3. Perform to fans and make them Tokimeki max.

In addition, Stage members can request for help and perform to their fans.

At breakpoints, such as at the end of a three-hour term or at the end of the day, you can receive rewards based on your Stage participation.

(Help Contact) How to join Stage - 1.pngHow to join StageHow to join StageHow to join Stage
 **My Stage and Rival Stage**

◆ My Stage

The Stage to which you belong is called "My Stage".

◆ Rival stage

As My Stage is formed, one Stage will be determined as a Rival stage.

The Rival stage is a Stage with the number of members and ability close to your own Stage.

◆ Win / Loss

The My Stage and the Rival Stage will compete throughout the day to determine which fans are more Tokimeki.

The Stage divides 3 hours into 1 term.

The Stage winner is that collects more Stage points in three hours term.

When the 3 hours term end, it moves to the next term. There are 8 terms a day.

◆ Win ★

The Stage that wins the term will receive "★" as a proof of wins and a reward according to the win or loss.

If the in-game date changes, you can earn rewards according to the number of "★" earned throughout the day.

 **Performing Point**

At the Stage, you can earn "Performing Point" "by performing to your fans.

Ranking points are determined according to the performing points earned in one day, and rewards can be earned.

Performing Point earned are reflected in Stage points and Unit ranking within the Stage.

 **Stage Point**

"Stage Points" is the total performing points earned by members of the Stage.

On Stage, every 3 hours term, you will compete with the Rival Stage for the Stage points you have earned.

 **Performing Point (2)**

On Stage, you consume EP and "perform" to the fans, so you can fill the fans with Tokimeki.

The performance will be given to the fans based on the ability of the clothes that changed on the Stage.

Even if you can't make your fans to the Tokimeki MAX at once, you can perform to your fans as many times by consuming EP.

 **Single and Multi**

For "perform", you can select "Single" or "Multi".

◆ Single

Perform to fans based on your own Performance Power.

◆ Multi

Consumes more EP than "Single" and can increase your Performance Power.

・ Part of the Performance Power of the selected members will be added.

・ If you select a member of the same Unit as yourself, you will get a larger sum.

・ Bonus will be added to your Performance Power, and the Performance Power will more than "Single".

 **Trend Style**

"Stage" has "Trend Style".

◆ Trend Style

Same as the story's fashion check, there are 5 styles.

◆ Change of Trend Style

When the in-game time switches, the Trend Style also changes.

You can check the trend list of the day by tapping "Trend" of the Stage change.

Trend StyleTrend Style
 **Trend Item**

There is a "Trend Item" on the Stage.

◆ Trend Items

At the Stage, clothes drawn daily are the Trend Items.

Performing by wearing trend items can greatly increase the perform value.

※ The increase in the perform value by the Trend Item is not displayed before performing.

◆ Find Trend Items

There are the following methods for the contents of the clothes set as Trend Items.

・ If the outfit you set when you made an perform contains Trend Items

During the Stage performing, at the end of the performance it will weather there are Trend Items.

・ When the release condition is achieved

You can check the release conditions by tapping the "Trend" of the Stage change, and if it is achieved, you can check the corresponding clothes there.

◆ Change of Trend Item

When the time changes in the game, the Trend Items also change.

◆ Set Trend Items

Trend Items are not the same for all users, and clothes are set according to the ability of the Stage.

Therefore, by sharing the information of the Trend Items within the Stage, you can proceed advantageously.

◆ Platinum Shop

Some of the Trend Items are drawn from the clothes at the "Platinum Shop".

Those are no release condition, and you can see the clothes that have become Trend Items from the beginning.

Platinum shop clothes have higher Performing Power than the normal Trend Items.

 **Stage skills**

There are skills for both players and fans on the Stage.

◆ How to set skills

When changing clothes on the Stage, you can edit/set by tapping "Skill" at the top of the page.

◆ Skill effects

As with the story, players have the skills to improve their abilities and prevent the skills of their fans.

Fans also can use the skills to lower the performance value.

Details of the effect can be confirmed in the Stage at the time of preform.

 **Fan**

This is an explanation of the "fans" coming to the Stage.

◆ My fans and members' fans

On Stage, there are fans who came from the story and fans who received help from members.

Of these, only the person who discovers the fan can get the planet Tokimeki.

For your fans, there is a "Tokimeki" display on the fan selection page.

◆ Fan level

Each time you call the same fan to the Stage after making the fan to the Tokimeki MAX, the fan level rises and you need perform more .

The fan levels are reset every day, and the first fan level of the day is determined according to the performance on the previous day's Stage.

◆ Remaining time

Fans will return from the Stage after a certain period of time.

Fans who could not make Tokimeki MAX within the time will not be able to get found rewards or perform ranking rewards.

◆ When the date is changed

When the date changes in the game and a new Stage is formed, all the fans will be reset.

 File:(Help Contact) Stage Fan.png
 **Princess and Princess Meter**

"Stage" has "Princess Meter".

◆ How to save the meter

Princess meter is shared by all Stage members.

It accumulates whenever someone makes the fan to Tokimeki MAX.

◆ Princess Meter MAX

When the Princess meter reaches MAX, you may come to the Stage by completing the story of the planet where the Princess became a fan.

Princesses is a better chance of earning points than regular fans.

 **Request for help**

On the Stage, when you found a fan, you can send a "Request for help" to My Stage members or your Unit members.

Members who receive a "Request for help" and will be notified at the upper left of the screen.

It will be able to perform to fans as rescue by going to the Stage at that time.

※ If other members do the "Tokimeki MAX" before you go to the Stage, the need help fans will not appear.

◆ To the Unit

From within My Stage, send help requests only to Unit members.

◆ To Stage

Send a help request to all My Stage members.

 **Found Reward**

When a fan is Tokimeki MAX, the person who found that fan can get "Found Reward".

The found reward will be mainly Tokimeki.

 **Performance Ranking Reward**

When a fan is Tokimeki MAX, "Performance Ranking Reward" can be obtained in descending order of the amount of perform to the fan.

Rewards can be received from the present box.

 **Step Reward**

Each time you make to a certain number of your fans Tokimeki MAX, you can get "Step Reward".

You can get rewards when you reach the following number of people.

・1STEP　3 people

・2STEP　6 people

・3STEP　9 people

・4STEP　12 people

・5STEP　15 people

・6STEP　18 people

・7STEP　21 people

・8STEP　24 people

・9STEP　27 people

・10STEP　30 people

 **3 hour term reward**

"3 hour term reward" is one of the rewards that can be earned on the Stage.

◆ How to win

Every 3 hours term, the My Stage and Rival Stage

Which one gets the more Stage points will be the winner.

◆ About reward

The winning Stage member will receive "" ★ "" and item rewards.

Loss Stage members can also receive some item rewards.

◆ Conditions and methods for receiving

When the term is switched for 3 hours, it will be given to the present box.

Also, by going to the home, you can see the results of the terms you participated in last time.

※ In order to receive rewards other than "" ★ "", you need to perform to fans at least once during the term.

※ It may take up to one and a half hours for the rewards add to the present box.

 **Daily Wins Reward**

"Daily Wins Rewards" is one of the rewards you can earn on Stage.

◆ About reward

The reward is determined by the number of " ★ " obtained by winning the term for 3 hours throughout the day.

There are 9 levels of rewards from ★ 0 to ★ 8, and the more " ★ " you collect, the more rewards you can get.

◆ Conditions and methods for receiving

When the in-game date changes, it will be given to the present box.

Also, by going to the home, you can see the results of the last day you participated.

※ To receive the reward, you must perform to the fans at least once a day.

※ After the in-game date changes, it may take up to one and a half hours for the rewards add to the present box.

 **World Personal Ranking Reward**

"Daily Ranking Rewards" is one of the rewards you can earn on Stage.

◆ How to determine ranking

The ranking will be determined according to the individual's performing points earned per day.

◆ About reward

One of the rewards ""Ranking points"" can only be earned here.

It is a point that can be exchanged for limited clothes at the Ranking Clothes Station.

◆ Conditions and methods for receiving

When the in-game date changes, it will be given to the present box.

※ You must perform to your fans at least once a day to receive rewards.

※ After the in-game date changes, it may take up to one and a half hours for the rewards add to the present box.

 **Daily Ranking Rewards**

"In-Stage Unit ranking reward" is one of the rewards that can be earned on the Stage.

◆ How to determine ranking

The ranking is determined according to the total performing points of the Stage members earned per day.

◆ About reward

Units are awarded "Unit EXP" according to their final ranking.

◆ Conditions and methods for receiving

When the in-game date changes, it will be reflected on the Unit.

※ To receive a reward, at least one of the Unit members must have made an perform.

※ After the in-game date changes, it may take up to one and a half hours for the rewards add to the present box.

 **EP Bomb**

EP Bomb is an item that can be used on Stage

◆ How to use

After selecting a Fan on the Stage, you can use it on the performance page.

Tapping the EP bomb icon which in the left of the performing page will activate the effect immediately.

◆ Effect of EP Bomb

You can perform with 5 times the Performing Power when performing in Single play.

In this situation, the EP is not consumed.

◆ Number of EP Bombs

You can check the number of EP Bombs on the performance page.

The maximum display is up to "999", but inside the system, it will more than 999.

The use of the EP Bomb will consume 1 EP Bomb.

StageAbout StageHow to join StageMy Stage and Rival StagePerforming Point(Help Contact) Stage - Stage Point.jpgStage Point(Help Contact) Stage - Performing Point 2Performing Point (2)Single and MultiTrend StyleTrend Item(Help Contact) Stage - Stage skills.jpgTrade skillFanPrincess and Princess MeterRequest for helpFound RewardPerformance Ranking RewardStep Reward3 hour term rewardDaily Wins RewardsWorld Personal Ranking RewardDaily Ranking RewardsEP Bomb
### Unit

 **About Unit**

Unit is to sharing various functions, and you can always perform with member on the same Stage.

◆ 1 person Unit

Even if you do not belong to another person's Unit, you will always be treated as belonging to your own Unit.

◆ Multi-person Unit

If other users have joined your Unit, or if you have joined other Units, you can perform various activities with the members as a Unit.

There is an upper limit on the number of people who can belong to one Unit.

Initially, the number is set to 5. If you raise the Unit level, you can increase the upper limit at the Unit Medal Station. (Up to 10 people)

◆ Unit status

The Unit has the following status for participation approval.

・ Open

・ Invite only

・ Unavailable

 **Unit level**

You can check "Unit level" at Unit top.

◆ How to increase the Unit level

You need to earn "Unit Exp" by earning Stage rewards.

The upper limit of the Unit level is "100".

◆ Check exp value required for next user level

It is displayed at the top of the Unit.

◆ When the Unit levels up

・ You can get Unit medals.

・ By reaching a certain level, the number of items that can be exchanged by Unit medals will increase.

 **Unit outfits**

In Unit you can make "Unit outfit ".

Unit outfit can be freely coordinated using the following functions.

・ Unit member avatar placement

・ Decoration, stamp placement

・ Change of background

・ Change of place

・ Rotate, flip, enlarge and reduce each avatar

The outfit created here can also be set at the top of the Unit.

 **Present**

In the Unit, you can give "present" "to members.

◆ Give a present

By using 10 Platinum, you can give presents to all Unit members.

Sending a present will give the item to all members of the Unit.

You can attach a message or a stamp to the present.

The items that can be obtained difference for each member.

◆ Receive a gift

It can be received when a present is given by any of the Unit members.

You can receive it by selecting it from the "Receive" of "Present" in the "Main" of the Unit.

 **Donate**

You can make a "donation" to the Unit.

The following items can be obtained by consuming 50 Platinum.

◆ Unit

・ Unit exp. x 100

◆ User who donated

・ Unit contribution x 100

・ HP x 50

・ EP x 50

Donations can be made only once a day per person.

 **Mission**

"Unit" can receive various rewards from "missions" by completing the set conditions.

◆ Mission types

・ Daily Mission - This is a mission where the achievement status is reset when the in-game date changes.

・ Weekly Mission - A mission that resets your progress every week.

※ In Japan time, reset based on " Monday 15:00 ". If the device clock is outside Japan, it will be converted to the set time.

◆ Mission items

Tap the "GO" of an uncompleted mission to move to a scene where can be complete the mission.

You can earn rewards by tapping "Claim" for completed missions.

 **Medal**

In "Medal" in "Main" of the Unit, you can exchange the Unit medal with various items.

Only leaders and co-leaders can exchange.

Some items can be exchanged by raising the Unit level.

The following items can be exchanged.

・ Number of members

You can increase the number of Unit members.

・ Background

Background that can be used for Unit outfit.

・ Decoration 1

A decoration item that can be used for Unit outfit.

・ Decoration 2

A stamp that can be used for Unit outfit.

・ Unit emblem

An emblem that can be set on the Unit.

・ Boost

There are 3 types of Exp. up, Story Gold UP, and shop discount.

Effective for all members 8 hours after purchase.

・ Pack

It is a pack called Funny Pack.

Once exchanged, all Unit members will be awarded HP, EP, Platinum, or Gold.

※ Items will be given to each user's present box.

 **Information**

Below is the "Information" button of the Unit.

◆ Member

You can check the following information of Unit members.

・ Appointment status of leaders and co-leaders

・ Unit affiliation days

・ Unit contribution

You can also leave a Unit by tapping "Leave the Unit" in your own column.

◆ Notice

"Notice" allows you to view announcements posted by the leader or co-leader.

◆ Request

If you are applying for participation in an application-based Unit, the Units you are applying for will be displayed in a list from "Application".

You can also cancel the application from "Cancel".

◆ History

You can check the history of the entire Unit by clicking " History " in the " Information " button of the Unit.

Examples of the information to be announced include the following.

・ When the leader or co-leader changes

・ When a member joins or leaves

・ When Unit medals are exchanged

 **Leader**

Below the "Leader" button on the Unit you can see the following:

Leader can set all items.

Co-readers can use some features.

◆ Leader settings

The reader can make the following settings:

・ Transfer leader authority to other members

・ Appoint co-leader

◆ Unit setting

The following items can be set.

・ Unit emblem

・ Unit name

・ Profile

・ Participation conditions

◆ Member management

You can do the following:

・ Kick members

・ Accept the Unit application. (In the case of application system)

・ Invitation confirmation

◆ Edit notice

You can edit the notice that all Unit members can view.

 **Unit tour**

The "Unit tour" at the top of the Unit can randomly visit other Units.

 **Wink at all members**

For the Unit to which you belong, you can use the heart button at the bottom right to "Wink at all members".

Winks to all Unit members at once.

Same as normal winks, you can recover 5 HP per wink. (Up to 50 per day)

 **Unit Contribution**

You can earn "Unit Contribution" by playing on Stage or donating.

When you leave a Unit, you will receive Platinum and Gold according to the Unit's contribution.

 **Snap and post to SNS**

By tapping the background at the Unit top, you can snap the Unit outfit set at the top and post it to SNS.

※ You cannot post if the default is not set Unit outfit.

 **Restrictions on entry and leave**

There are the following restrictions on entering and leaving Units.

・ After joining a Unit, you must wait 24 hours before you can join another Unit.

・ After leaving a Unit, you cannot join another Unit until 24 hours have passed.

However, this restriction does not apply if you leave from the "kick out" from the Unit leader.

UnitAbout UnitUnit levelUnit outfitsPresentdonateMissionMedalInformation(Help Contact) Unit - Leader.jpgLeader(Help Contact) Unit - Unit tour.jpgUnit tour(Help Contact) Unit - Wink at all members.jpgWink at all members(Help Contact) Unit - Unit Contribution.jpgUnit Contribution(Help Contact) Unit - Snap and post to SNS.jpgSnap and post to SNS(Help Contact) Unit - Restrictions on entry and leave.jpgRestrictions on entry and leave
### Contest

 **About contest**

In the "Contest" of the Unit, you can post the Unit outfit that saved in the Unit to the contest.

The contest has a theme for each period, and you can "judge" whether the posted outfit matches the theme.

※ You can move to Unit after clearing the Aries.

 **Theme**

In the contest, you can post a Unit outfit that matches the "theme" and compete for which one is more appropriate for the theme.

◆ Current theme

It is displayed at the top of the contest top.

◆ Period of theme

The theme changes every week.

The theme will be changed on Japan time "Monday 15:00".

If the device clock is outside Japan, it will be converted to the set time.

◆ Next theme

You can check it from the contest top's "Next theme".

The next theme will be announced in Japan time "Friday 15:00".

If the device clock is outside Japan, it will be converted to the set time.

Also, the next time a theme is announced, you can enter into the next theme.

By registering the next theme in advance, you can register the theme immediately after a new theme starts.

 **Entry**

In the "Entry" of the contest top, you can enter a Unit outfit for the current theme.

◆ About entry

・ Only one Unit outfit can be enter per Unit.

・ Only the leader or co-leader can do it.

・ You can select a Unit outfit other than the leader to enter.

◆ Re-entry

Once you have entered, you can re-enter with another Unit outfit.

At that time, the points earned during the period will not be lost and you can take over and participate.

◆ When a Unit member withdraws

When entering with the Unit outfit and the member withdraws, the member of the Unit outfit withdraws, you can keep the entry status for the already entered outfit.

◆ About the avatar of Unit outfit

When the member using the Home page avatar to enter the Contest and the member changes the clothes of the Home page avatar, the avatar displayed at the top of the Contest will also be changed.

This is a change only for the Contest page and it will not be affected to the Unit outfit that you entered.

If you do not want to change the avatar at the top of the Contest, you may use the Unit outfit which is inside "My outfitʻs avatar".

 **Judge**

You can do "Judge" from the "Judge" of "Contest Top".

◆ Judge

In the judge, there will display 2 Unit outfits.

By tapping the Unit outfit, you can check the entire outfit.

You can also do "judge" by tapping the "heart" of the outfit you think fits the theme.

Points will be added to the Unit outfit that you tapped, and it will be reflected in the contest ranking.

◆ Judge HP

Every Judge will spend one "Judge HP".

The 30 Judge HP is the maximum.

If the Judge HP is reduced, the Judge HP will recover by 1 in every 12 minutes.

 **Rewards**

In the contest, you can earn rewards depending on the result.

◆ Judge reward

Every time you judge 10 times, you can get items by tapping "Judge Reward's heart" which is in the lower right.

Judge rewards can only be earned by the judged person, not by the Unit.

As for the judge reward, the more times you vote for the more popular out of 10 times, it will be easier to get good items.

◆ Ranking reward

For the posted Unit outfit, the number of evaluations collected by the judge is counted and becomes a ranking.

At the end of the period, the members of the Units that have entered will receive rewards according to their ranking.

(Help Contact) Contest.jpgContest(Help Contact) Contest - About contest.jpgAbout contest(Help Contact) Contest - Theme.jpgTheme(Help Contact) Contest - Entry.jpgEntry(Help Contact) Contest - Judge.jpgJudge(Help Contact) Contest - Rewards.jpgRewards
### Gacha

 **About Gacha**

You can get various clothes from "Gacha" in "Footer menu".

◆ Types of Gacha

There are the following types of gacha.

・ Platinum gacha

Use Platinum to play Gacha.

・ Gold Gacha

Use Gold to play Gacha.

・ Platinum gacha for a limited time

Unlike regular Platinum gacha, there is a holding period.
 **Platinum Gacha**

You can spend Platinum and Play gacha to get clothes.

◆ Free Gacha

Every 24 hours, you can get gacha without using Platinum.

※ Free gacha will be released again 24 hours after playing the gacha.

◆ Gacha bonus

You can get "Gacha Bonus" items by playing gacha.

Gacha bonus can be exchanged for clothes by collecting them.

※ You can move to the exchange station from "Trade" on the gacha top.

 **Closet Gacha**

Platinum Gacha has a "Closet Gacha".

◆ What is Closet Gacha

The Closet Gacha is a gacha in the amount of each item inside the gacha that is fixed.

When you draw a gacha and the items are taken out, then the number of remaining items will decrease.

The fewer items in the closet, it is easier to pull the items that have not yet been pulled.

If the remaining number becomes 0, the item will not be pulled.

◆ Gacha probability

The probability of each item is set equally for each remaining number.

◆ Rules and Remaining Number

You can find it by tapping "Closet" from the Closet Gacha TOP.

◆ Refresh

If all items of the closet have been pulled, the items of the closet will be initialized.

If the items of the closet are all pulled out during the 10 Play, the clothes will be pulled from the refreshed closet.

The closet can be initialized by tapping "Refresh" in "Closet" of Gacha Top.

You can Refresh even if there are items remaining in the closet, but please note that once refreshed, you can not return to the original state.

◆ Items of the Gacha

From the Closet Gacha, not only clothes but also include items such as HP, EP, and Gold.

◆ Collecting Bonus

The clothes in the Closet Gacha have a higher rate of ability increase in Collecting Bonus.

 **Gold Gacha**

You can spend Gold and Play gacha to get clothes.

◆ Free Gacha

Every 24 hours, you can get gacha without using Gold.

※ Free gacha will be released again 24 hours after playing the gacha.

◆ Gacha bonus

You can get "Gacha Bonus" items by playing 10 times gacha.

Gacha bonus can be exchanged for clothes by collecting them.

※ You can move to the exchange station from "Trade" on the gacha top.

 **Platinum gacha for a limited time**

You can spend Platinum to play gacha and get clothes.

Unlike regular Platinum gacha, the period is set.

Also, there are various differences depending on the gacha other than the holding period.

For details, please check the announcement at the time of the event.

(Help Contact) Gacha.jpgGacha(Help Contact) Gacha - About Gacha.jpgAbout Gacha(Help Contact) Gacha - Platinum Gacha.jpgPlatinum Gacha(Help Contact) Gacha - Closet Gacha.jpgCloset Gacha(Help Contact) Gacha - Gold Gacha.jpgGold Gacha(Help Contact) Gacha - Platinum gacha for a limited time.jpgPlatinum gacha for a limited time
### Store

 **About store**

The following functions can be used from "Store" in the footer.

◆ Shop

Clothes can be obtained by spending Gold or Platinum.

◆ Atelier

You can create a new item specified in the recipe using recipe and multiple clothes as materials.

◆ Exchange station

The following exchanges station:

・ Ranking Clothes Station

・ Stamp Station

・ Recipe Station

・ Recycle Station

 **Shop**

In "Shop", you can spend Gold or Platinum to get clothes.

◆ Addition of product

As clear the story, products that can be purchased gradually will be added.

 **Atelier**

At "Atelier", you can create new clothes using recipes and clothes as ingredients.

Gold is required for creation.

◆ How to collect items

When you tap the item you want to create, a list of materials is displayed.

By tapping " + " in the material list, you can move to the source of each material.

◆ Required materials

When creating at atelier, it is not possible to create an atelier with the number of clothes used as the material being zero.

Therefore, the number of clothes required for production is displayed in advance by one.

At the time of production, the production will be performed with the consumption of one less than the required number display.

 **Ranking Clothes Station**

"Ranking Clothes Station"can exchange ranking points and limited clothes.

◆ Ranking points

Ranking points can be earned in the Stage's Daily World Personal Ranking.

◆ About limited clothes

The exchangeable clothes are basically updated every month.

In the ranking clothes station, clothes with high rarity will appear.

◆ Exchange deadline

Ranking points can be used until the end of the next month.

Points can only be exchanged for clothes that were updated in the month they were earned.

・ Example

Ranking points earned in March can be exchanged for limited clothes from March.

In that case, the exchange period will be until April 30, but in order to exchange limited clothes for April, it is necessary to acquire new ranking points in April.

 **Stamp station**

In "Stamp Station", you can exchange chat stamp points and stamps.

Once a stamp has been exchanged, it will be acquired and cannot be exchanged again.

◆ Stamp point

Stamp points can be earned from the "Collecting Bonus" of the clothes.

Stamp stationStamp station
 **Recipe station**

You can exchange fan medals and clothes recipes at " "Recipe Exchange".

◆ Fan medal

Earn when the fans who perform on the Stage reach Tokimeki MAX.

◆ Recipes

It can be used for clothes create in "Atelier".

◆ Addition of product

As clear the story, products that can be purchased gradually will be added.

 **Recycle station**

At the "Recycle station", you can exchange unwanted clothes for Recycle Point, or use the Recycle Point to exchange them for new clothes.

◆ Exchange clothes for Recycle Points

As for the clothes to be exchanged for points, only those that possess two or more are displayed, and the exchangeable quantity is displayed.

Higher rarity clothes can get more points.

◆ Addition of product

Clothes earned with points are updated monthly.

※ There are basically other ways to get the clothes available at the recycle station.

 **Platinum Shop**

At the "Platinum Shop", you can purchase clothes by using Platinum.

◆ Trend Items

Some of the "Trend Items" of the Stage are drawn from the products of the "Platinum Shop".

The outfits of "Platinum Shop" have higher Performing Power than the normal "Trend Items".

(Help Contact) Store.jpgStore(Help Contact) Store - About Store.jpgAbout Store(Help Contact) Store - Shop.jpgShop(Help Contact) Store - Atelier.jpgAtelier(Help Contact) Store - Ranking Clothes Station.jpgRanking Clothes Station(Help Contact) Store - Stamp station.jpgStamp station(Help Contact) Store - Recipe station.jpgRecipe station(Help Contact) Store - Recycle station.jpgRecycle station(Help Contact) Store - Platinum Shop.jpgPlatinum Shop
### Buy

 **About purchase**

You can check the purchase dialog by tapping "+" next to Platinum.

◆ Birth date registration

At the time of the first purchase, it is necessary to register the date of birth.

The registered date of birth cannot be changed.

Depending on your date of birth, the amount you can purchase per month is determined.

・ Under 16 years old severely limited

・ 16-19 years old slightly limited

・ 20 years old and over no limit

◆ Platinum

You can buy Platinum.

◆ Package products

You can purchase Platinum and packaged products that can be used to get clothes and other items as an extra.

◆ Cocoroa pass

After purchase Cocoroa pass, that can get Platinum every day for a certain period.

 **About Platinum**

"Platinum" includes "Paid Platinum" and "Free Platinum".

◆ How to check your Platinum

You can check it from "Terms and Conditions" in the header submenu.

◆ About data transfer

If you transfer the game data you were playing to a different OS, you will not be able to use the paid Platinum you had before the transfer.

Free Platinum can be used after the transfer.

 **Cocoroa Pass**

After purchase Cocoroa pass, that can get Platinum every day for a certain period.

◆ Effective period

・ Cocoroa pass Rainbow 30 days

・ Cocoroa pass Gold 20 days

・ Cocoroa pass Silver 10 days

※ Includes date of purchase.

◆ About receiving Platinum

At the time of purchase, you will receive Platinum for the first day.

From the second day, you can receive Platinum daily by going home during the validity period.

If you do not log in or go home after the in-game date has changed, you will not be able to receive Platinum for that day.

The date will be changed every day based on 15:00 Japan time based on the time converted to your device settings.

◆ When purchased at the same time

You can purchase multiple types of Cocoroa pass at the same time.

During this period, you will be able to receive all the Cocoroa pass Platinum you have purchased.

You cannot purchase more than one Cocoroa pass of the same type at the same time.

(Help Contact) Buy.jpgBuy(Help Contact) Buy - About purchase.jpgAbout purchase(Help Contact) Buy - About Platinum.jpgAbout Platinum(Help Contact) Buy - Cocoroa Pass.jpgCocoroa Pass
### Others

 **About time**

CocoPPa Dolls changes the date based on 15:00 (JST).

For customers residing outside of Japan, depending on the area, it may be updated early in the morning or late at night.

We apologize for any inconvenience.

 **About multilingual**

CocoPPa Dolls supports 3 languages, Japanese, English and Traditional Chinese.

In English and Traditional Chinese, we try to use correct expressions, but some parts have different expression from the Japanese version.

(Help Contact) Other.jpgOther(Help Contact) Other - About time.jpgAbout time(Help Contact) Other - About multilingual.jpgAbout multilingual
### Contact Us

 **About user ID**

We will need your user ID when making inquiries.

◆ How to find user ID

・ Display at the top right of the title page

・ Tap "ID" at the top of "Profile" to copy user ID to clipboard

Contact us after confirming with one of the above methods.

 **About purchase**

◆ The purchase process is not reflected.

If the item is not correctly reflected when purchasing, please try the following.

・ Check the receipt from the platform, etc., and confirm that the payment was correct.

・ Launch the app once and check if it is received.

・ Please try opening and closing the purchase item list dialog again.

If that doesn't work, please contact us after attaching your purchase history.

◆ Inquiries about products

For packaged products and Cocoroa pass, you can check the details of the contents by clicking the "i" button on the upper left of the banner.

Please refer to the details, and if not resolved, please contact us after describing the product name and required items.

◆ Inquiries about Gacha

For gacha, you can check the information from the button at the top of each gacha.

The holding period is indicated at the top of the gacha top. Unless otherwise stated, the event will be held indefinitely.

※ Subject to change due to version upgrade.

From the " Catalog ", you can check the emission ratio of each clothes.

From " Trade ", you can move to the exchange using the bonus items that can be obtained with the corresponding gacha.

Please refer to the details and if it is not resolved, please contact us after describing the gacha title and necessary items.

 **About data transfer**

By settings the "Data Transfer", you can play the game by transferring user data to another device.

There are the following 2 methods for data transfer.

Be sure to do either method when changing the device.

◆Data Transfer with email address and password

Enter your email address and any password.

After that, on the other device select "Data transfer" from the title, and enter the email address and password you set up before.

◆Account linkage

You can transfer data by linking the AppStore or Google Play account.

Select "Link" and confirm that the linkage has been completed successfully.

After that, on the other device select "Data transfer" from the title, and link the account again to transfer data.

※ When transferring to another OS, please transfer the data with email address and password.

◆ About the Platinum

If you transfer the data to the same OS as before, you can use the paid Platinum and free Platinum that after the transfer.

If you transfer the data to another OS, you will not be able to use the Paid platinum you had before the data transfer.

In addition, if you play on the OS before the data transfer again after, you will be able to use the paid Platinum that you had on the OS before the data transfer

※ Free Platinum can be used before and after the data transfer no matter which OS.

◆ If you forgot the ID and password

◆ Due to circumstances, the original data could not be used without taking over.

Please fill out the following items as much as possible and contact us.

・ Whether data transfer has been registered.

・ Your user ID

・ username

・ OS

・ Device name

・ Country that you set

・ Registration date

・ User level

・ Number of coins

・ Number of Platinum

・ Unit name

・ Story clearness

・ The name of the clothes you had (please fill in the number you remember)

・ Other information

 **About the device after data transfer**

An error will occur when you start CocoPPa Dolls on the device after the data transfer.

The reason for the error is to perform data transfer correctly and to prevent the double login from the previous device.

If you want to transfer data to the same device again or play a new game on the same device, please uninstall the app and install it again.

 **About bug**

◆ When a defect is confirmed

If a problem occurs at CocoPPa Dolls, we will post the content and response in a notification.

In the case of a known bug, it may already be listed in the announcement, so please check once before contacting us.

◆ In case of inquiry

If not, please fill in the required items and contact us.

In addition, if you can describe in detail the occurrence status and error outfit (if displayed), it will help you to find the cause.

We apologize for any inconvenience, but we appreciate your cooperation.

 **After tapping the title, it may not start properly**

If the screen does not work after tapping the title, such as when the screen turns white, try the following methods.

◆ Restart the device

We have confirmed that some Android devices will work properly when the OS is restarted again.

◆ Clear the cache

Title > Menu > Clear cache

Following the above steps may solve the problem.

※ Please note, if you clear the cache, you will need to download the data again.

 **About compatible device**

In order to have as many customers to play as possible, compatible devices are the devices that allow you to play CocoPPa Dolls, but iPad and some devices may not able to play due to the specifications, screen ratios, etc.

Thank you for your understanding.

(Help Contact) Contact us.jpgContact us(Help Contact) Contact us - About user ID.jpgAbout user ID(Help Contact) Contact us - About purchase.jpgAbout purchase(Help Contact) Contact us - About data transfer.jpgAbout data transfer(Help Contact) Contact us - About the device after data transfer.jpgAbout the device after data transfer(Help Contact) Contact us - About bug.jpgAbout bug(Help Contact) Contact us - After tapping the title, it may not start properly.jpgAfter tapping the title, it may not start properly(Help Contact) Contact us - About compatible device.jpgAbout compatible device
## Inquiry

### Defects/Bugs

\*Please do not delete or alter the Subject, Text, and Articles.

[Required Information]
-Date(\*Required) :

-How did it happen(\*Required) :

-Details(\*Required):

[User Information](\*Auto-Input)
-User ID :########
-User Name : -
-App Version : #.#.#
-Device Name : -
-OS : -
-Master Version : -
-DLC Version : -

[Notice]
* When you report Defects/Bugs, please write the details of where and when. It may take time to reply if we do not have enough information.

e.g.) Error occured while I'm playing the 2nd event in the 1st story etc.
\*In the optional information, Error Code is necessary only when you have,but please attach the screenshot as much as possible.

### Data Transfer

\*Please do not delete or alter the Subject, Text, and Articles.

[Required Information]
-Put "X" to the applicable inquiry(\*Required) :
1. Transfer with Email address and password :
2. Transfer with Link account :

\*If you chose "Transfer with Link account" in the above, please put "X" to the applicable article to your situation(\*Required) :
1. Linked to GameCenter and trying to transfer from iOS device to iOS device :
2. Linked to GameCenter and trying to transfer from iOS device to Android device :
3. Linked to GooglePlay and trying to transfer from Android device to Android device :
4. Linked to GooglePlay and trying to transfer from Android device to iOS device :

\*If you chose "Transfer with Email address and password" in the above, please enter your registered Email address(\*Required) :

-Details(\*Required):

[User Information](\*Auto-Input)
-User ID :########
-User Name : -
-App Version : #.#.#
-Device Name : -
-OS : -
-Master Version : -
-DLC Version : -

[Notice]

\*If you have problem on data transfer, please enter the optional items as much as possible.
\*Please enter Error Code only when you have.

### Billing

\*Please do not delete or alter the Subject, Text, and Articles.

[Required Information]
-Name of item or Gacha(\*Required) :

-Date(Optional) :

-Details(\*Required):

[User Information](\*Auto-Input)
-User ID :########
-User Name : -
-App Version : #.#.#
-Device Name : -
-OS : -
-Master Version : -
-DLC Version : -

[Notice]
\*Please enter the specific name of item or Gacha, such as "Cocoroa Pass", "Starter Pack", "Limited ★6 Gacha Romantic Story" etc.
\*For inquiries about billing, please enter the optional items as much as possible. It may take time to reply if we do not have enough information.
\*Please enter Error Code only when you have.

### Suggestions and request

\*Please do not delete or alter the Subject, Text, and Articles.

[Required Information]
-Suggestions, requests, other(\*Required) :

[User Information](\*Auto-Input)
-User ID :########
-User Name : -
-App Version : #.#.#
-Device Name : -
-OS : -
-Master Version : -
-DLC Version : -

[Notice]
\*Your suggestions and requests will be taken in consideration for future updates.
\*We may not be able to reply inquiries regarding game walkthrough or information that is not officially announced.
\*Please understand that we do not reply to inquiries submitted through this category as a general rule.

## Gallery

Q?Contact(Help Contact) Inquiries.jpgInquries(Help Contact) Notice.jpgNotice

Meryl ⬞ Zoe ⬞ Roberta ⬞ Adele ⬞ XingHuo ⬞ Serpina ⬞ Mercedes ⬞ Koyuki ⬞ Amar ⬞ Surah ⬞ Moa ⬞ Themis