Fixing Contract Breakdowns

Contract Breakdowns (and by extension, flight cancellations) are one of the most painful things for a newcomer to the game. Not only do you lose precious revenue, you have to top up additional cash to the airline for breaking the contract. But for you, a flight cancellation/contract breakdown could be a valuable time for you to think about what have you been doing wrong. Its the most serious alarm bell for you, and surely something needs to be fixed before you start digging yourself into a pile of debt.

How do you fix contract breakdowns? First of all, take a look at the track record of the flight in question. Look through the grades you got for all 4 categories. Scroll through the individual tabs. What is the issue there?

**Note: While contract breakdowns are typically due to 1 of the below reasons, there are times where there may be multiple reasons causing different breakdowns. We suggest you look through all your breakdowns and solve the various issues in the order given below.**

**Delays and/or Cancellations**

Without knowing it, most people tend to suffer from delays or cancellation problems as a precursor to contract breakdowns. Many people look at the A grade at the top, but fail to realize that actually there are problems hidden beneath the surface.

In the sample above, this user came on our Discord and asked how to fix their services or objectives. But on further questioning, the general track record page paints a different picture - that is, delays is their cause of problems. See the Delayed:2 mins and Delayed:32 mins? And see the 2 flights that were cancelled before the breakdown? This is why the contract broke down - further questions also revealed that they had problems with their scheduling that affected the flights ability to land on time. Another common reason that most face is having too many General Aviation (GA) Ramps, and in the wrong place.

Sometimes, by a stroke of luck, you may not have any delays, just a sudden cancellation and then after a few of them, contract breakdowns. This will fall under this issue as well.

For more on how to fix this, please review the Help Fixing Delays and Dealing With Flight Cancellations pages.

**Services**

Many also have problems with their Services. In particular, for newcomers, fuel is always an issue. Scroll through your track record. Are you frequently getting orange colors in your services?

For this, you should refer to the Help Fixing My Services page. This page would point out some of the common causes for poor services ratings, and how to fix them (including, possibly asking you to review your timeliness issues, as stated above).

**Objectives**

There are some objectives which are indeed difficult to clear. Scroll through your services. Are you getting orange coloured numbers instead of ticks for all your objectives? If so, this means you aren't satisfying enough pax for your objectives to be cleared.

To fix that, you have to go to your Pax Needs tabs and review how your passengers on that airline are rating your airport. What do your passengers want? Are there any concerns they have? Are they satisfied? You can review the Help Fixing My Objectives page which gives an example with a POP flight and how to satisfy the objectives.

Remember three things: 1) When starting out an airline, always check what their pax needs are. 2) Check if the airline unlocks particular buildings in the airline pass. If so, that airline passengers would probably prefer those buildings to satisfy their needs. 3) When starting out an airline and unable to unlock some of the buildings, always spread out your flights so you don't have too many passengers from that airline in one go.

**Apron Conditions**

The last of all is apron conditions. Typically, many will struggle to keep a good grade for apron conditions, but this is usually not to the point of cancellations. However, always remember that fixing your apron conditions is an important daily routine that you need to follow, and that perfecting apron conditions will help to provide you perfect contracts (and therefore earn valuable Airline Tokens).

If you want to know more about this issue, you can read more about it in the Help Fixing My Apron page.