Software Out of Date

**Software is out of date** also known as a SWOOD error appear when the server has a different version of the game compared to the local client version. This happens most often after new patches have been released. The latest client version is detailed on the Updates page.

The main reason the client becomes out of date is that Utherverse use a patching process via patcher.exe in the Utherverse folder. Patcher.exe is opened when you start the game normally from the installed shortcut. Patcher is not run if you start the game from your own internet shortcut to a vww address or clicking a vww link in your browser.

As a secondary cause, if your computer prevents patcher.exe from making changes to your computer, even though your ran the patcher, no files will have been changed, added or updated. This latter cause is usually due to your User Account Control (UAC) settings for Windows not being at Administrator level or other UAC settings. UAC settings can be very complicated to figure out, when they are the cause of this issue, and in most cases the only real solution is reinstallation of your Windows so that your computer has again the default UAC settings.

## Method 1 (recommended)

Before you start :

* You need to know where your game client (RLC, Utherverse etc,) is installed.

* Ensure that your game client is not running.

Here is a procedure for fixing these issues.

1. Go to http://toys.zyberwerx.net/uthertech/uvclientfix.asp? and click the **Install** button to download the Client Repair Too**l.**
2. Locate **UVClientFix.exe** in your Download folder.
3. Click **UVClientFix.exe** to run it.
	* If you are running Windows Defender, you may get a pop-up message saying that *Windows has protected your PC*. If this happens, click **More info**, then click the **Run anyway** button.
	* If you are using Windows Account Control, you may get a pop-up message saying that *Do you want this app from an unknown publisher to make changes to this device*. If this happens, click the **Yes** button
4. The Client Repair Tool opens:
5. Look at the list of game client locations found by the tool. If your client is not shown in the list:
	* Use the green **Scan** button to possibly add your client to the list in the tool.
	* Click the blue **Browse**button and manually navigate to your game client folder.
6. Now you can see the path to your game client folder listed in the tool, click that path.
7. The **Repair** button is now highlighted in red. Click it.
8. The Repair process begins and shows a pop-up asking if you want to download and update files, click **Yes**.
9. Once the tool has completed, the red button now says **Update complete**. Click the **OK** button.
10. Close the tool using the **X** at the top right.
11. Start your game client from your shortcut as normal.
12. **Do not** click the Repair button in the game client.

If this did not fix your client, please repeat with your antivirus software temporally disabled.

Alternatively, the final solution is doing a full reinstall of the client software by first removing all the previous versions and cleaning your cache.

If you experience further issues contact Technical Support.

## Method 2

Before you start :

* You need to know where your game client (RLC, Utherverse etc,) is installed.

* Ensure that your game client is not running.

Here is a procedure for fixing these issues.

1. Download this file: https://www.redlightcenter.com/downloads/Support%20Tools/swood.zip
2. Extract these file to the folder you have installed your Utherverse client. (You might need to extract them to a temporary folder before moving them into the Utherverse folder.) You might be promoted and warned to override files, the answer is **Yes**.
	* The default location for the Utherverse folder is:
	**C:\Program Files (x86)\Utherverse Digital Inc\Utherverse VWW Client**
	* The default location for the RLC folder is:
	**C:\Program Files (x86)\Utherverse Digital Inc\Red Light Cente**r
3. Start your game client from your shortcut as normal.

If this did not fix your client, please repeat with your antivirus software temporally disabled.
Alternatively, the final solution is doing a full reinstall of the client software by first removing all the previous versions and cleaning your cache.
If you experience further issues contact Technical Support.

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