CUCM Configure Single Number Reach (SNR)

## Introduction

Single Number reach is part of the Mobile connection application in CUCM, this feature provides system users with the ability to be reached via a single enterprise number that rings not only their desk phone but also any number of remote destinations simultaneously.

Example

At our organization's buffalo office the user Steve Rogers (Captian America) works offsite quite a bit and needs to be reachable at all hours during the workday.

## Steps:

1. Configure a Softkey Template (if necessary)
2. Configure the End User
3. Configure the Remote Destination Profile (if necessary)
4. Configure the Remote Destination

## Detailed steps

Step 1: From the Call Manager main page go to Device > Device Settings > Softkey Template

Step 2: if you have to add a new softkey template click copy from a suitable starting template, In our example we will use **Buffalo - Standard User**.

Step 3: In this new window configure the following Information

* Name
* Description

Step 4: Click Save

Step 5: After you click Save the "Configure softkey Layout" related link will appear, click the go button next to it.

Step 6: Ensure that the **Select a call state to configure** is set to **"On Hook" then ensure the "Mobility"** option is in the **"Selected Softkeys (ordered by position)\*\*"**

Step 7: Click Save (if you don't click save before going to the next state your changes won't be saved.

Step 8: Browse to the "Connected" state.

Step 9: Ensure that the "Mobility" Softkey is in the **Selected softkey (ordered by position)\*\*** window. and click save

Step 10: Click Save

We are now done with the Softkey Layout we can now append this to the user's phone.

Step 11: go to Device > Phone

Step 12: Locate the user's phone

Step 13: Open the phone and ensure that your user is assigned as the Owner User ID\* is set for your user. In our example, it should be assigned to CaptainAmerica.

Step 14: locate the softkey layout and assign your newly created template that includes mobility.

Step 15: once you have your softkey template assigned click **save** and **apply config**

Now that we have Steve's phone setup we have to move on and setup his user account

Step 16: Go to User Management > End User

Step 17: Locate the user you are setting up, in our case CaptainAmerica.

Step 18: Scroll down to the Mobility information section and ensure that enable mobility Is checked.

Now that we have these things configured it is time to set up the remote destination profile for the user.

Step 19: Go to Device > Device Settings > Remote Destination Profile

Step 20: Click the Add New Button

Step 21 in this new window enter the following information:

* Name
* Description
* UserID
* Device Pool
* Calling Search Space
* Rerouting Calling Search Space\* if this is not configured correctly then calls will not flow to off-prem telephones

Step 22: Click save

Step 23: After you click save there will be a new Association section that appears, click on the **Line[1] - Add a new DN**  link

Step 24: In the Directory number configuration window Enter the user's Directory Number and select the correct Route Partition and the page will autofill.

Step 25: Click **Save** and **Apply Config**

Step 26: Click the **Add a New Remote Destination** link on the webpage

Step 27: Enter the following information in this page:

* A Name for the remote destination
* a Destination this is the phone number of the user's off-prem phone. **note:** if you have to dial any extra digits to reach your destination to reach the off-prem phone then they must be here for example Mr. Rogers destination is 9-867-5309.
* Ensure that the Enable Single Number Reach check box is selected
* Ensure that the Move to mobile checkbox is selected.

Step 28: depending on your user's needs you can configure the timer information to tune it for specific needs, but I would suggest leaving the timer information to the default settings unless the user needs something special.

Step 29: if your user only wants to be reached at certain times from work then go to the ring schedule section and make the appropriate changes to the schedule in this section. Please note that you have to do this for every remote destination for the user.

Step 30: Click Save

Step 31: the Remote Destination Profile section will appear to the left side ensure you click the line association check box

Step 32: Click save again

At this point, SNR should be up and running for your user to go ahead and test