FAQ

This page attempts to answer some of the most frequently asked questions on this Wiki.

## Staff Team Questions

### How can I become a Moderator for New Club Penguin?

Moderators for *New Club Penguin* are chosen by Admins and Managers. Applications are sometimes opened for this, which will be announced on the *New Club Penguin* Discord.

In order to become a staff member, you must be active and helpful in the *New Club Penguin* Discord and in game. Begging or spamming staff members to promote you will ensure that you do not get a staff position.

### What is the Trial Moderator period?

If you are chosen for the role of Moderator, you will have to complete a period as a trial moderator where your suitability will be assessed. Only after successfully passing the trial period will you be promoted to Moderator.

### How do I join the Wiki team?

In order to join the Wiki team, you must apply by talking to Spike or Amy. Please keep in mind that there may not be any spaces on the Wiki team when you apply.

If there are spaces, you will have to show that you care about the wiki, and take care in your work for the wiki in order to keep your position.

## Wiki Questions

### Why can't I edit some pages?

Some of the pages on this wiki are protected to prevent people from vandalising them. This includes the main page, the Codes page, the Pins page and any *New Club Penguin* Staff pages. Only Admins and Content Moderators are able to edit these pages.

### How can I help contribute to the Wiki?

Without joining the Wiki team, there are still things you can do to improve the Wiki. Anyone is able to freely edit the wiki as long as the edits are in accordance with Fandom's community guidelines and New Club Penguin's rules. If you are looking for a place to begin, visit the Wiki Editing Guidelines page.

## Ban Questions

### Can I be unbanned from New Club Penguin or the Discord?

Although some of the Wiki staff are Moderators for *New Club Penguin*, we cannot unban you and you must go through the *New Club Penguin* online appeal system. Please remember that bans may not always be removed.

### Who can unban me?

Only the Staff Team are able to revoke bans. If you think you were banned unfairly or due to an error, you must include this in your appeal on the online appeal system.

### What if I was hacked?

If someone else got your account banned from either the Discord Server or the *New Club Penguin* game, you must treat it like a normal ban. The Staff Team cannot confirm that it wasn't you that broke the rules. However, you can still appeal through the Safety Center.

## Discord Questions

### How do I join the Discord?

There is a link to the Discord Server on the *New Club Penguin* website. It can be found in the top bar menu, using the Discord icon when logged in at the top right or using the "Join Our Discord" button when registering or logging in. You can also use one of the links here.

### Why can't I send images in the Discord?

Discord members must reach level 10 in the Discord before they can send images. This is to prevent trolls from joining to send inappropriate images.

### How do I level up in the Discord?

The Discord has a system of levels, whereby players can obtain a higher level by talking. Every minute that you talk in a channel, you can earn XP, which allows you to level up.

Please note that you can only earn XP once every minute so spamming will not allow you to level up faster. Anyone caught using third party software to level up or gain an advantage in the Discord will have disciplinary action taken against them.

## New Club Penguin Game Questions

### Why can't I access my original *Club Penguin* account?

*New Club Penguin* is a remake of the original *Club Penguin* game, which was owned by Disney. Disney closed the original game in 2017. Since *New Club Penguin* is not affiliated with the original game or Disney, players will need to create a new account to play.

### Can I get my items back from my *Club Penguin* account?

No, receiving items from your old *Club Penguin* accounts is not offered, even if you provide evidence that you had these items. This is because *New Club Penguin* is a separate game and is not affiliated with the original *Club Penguin*. To obtain items on *New Club Penguin*, you must receive them in game.

### I missed an item that I really wanted. Can someone add me the item?

No, the Admins/Developers do not add items to accounts, unless the player won an item at a Mod Meet Up or other event.

### Can I use other software or hacks to add items to my account?

No, the use of third party software to add items or coins is hacking and is strictly banned on *New Club Penguin*. Any account suspected of hacking will be permanently banned.

Please note that Discord users and accounts are also permanently banned if they are known to be part of hacking groups or Discord servers.

### Can I change my username?

No, *New Club Penguin* does not allow users to change their username once they have registered.
Only Staff Members can change their own username, if it's necessary.

### Can I transfer items to a different account?

No, this is not an offered service. If you would like certain items on a different account you will need to receive them on that account.

### How do I activate my account?

Upon creating a *New Club Penguin* account, the player will receive an email to their registered email with a link to activate their account.

If you did not receive the activation email, you may first attempt to resend one by the resending activation email page.

If you still are having trouble activating or logging in after activating, please contact a Staff member.

### When will certain parties or items become available again?

The Wiki Staff have no control over the parties or items that appear on *New Club Penguin*. If you want to see a party or item return to the game, you will need to post it in the suggestions channel on the *New Club Penguin* Discord server.

### When will a certain mascot visit again?

Mascots only visit *New Club Penguin* during Parties and Events. We do not know which mascots will visit and we have no control over the upcoming parties or mascots.

### How do I reset my password?

Passwords can be reset through the Change Password tab on the *New Club Penguin* home page, or through the Wasabi bot on the *New Club Penguin* Discord server.