Staff Rules

### **As a staff, you are held to a higher standard than the players**.

You represent the server and your fellow staff members. But this also means that any mistake made will be criticised more than a player’s would. The following rules outline the most important things to keep in mind, in no particular order:

### **Everything discussed in any of the staff chats is considered confidential information**

Information must not be shared with non-staff members until it is agreed among the staff team that the information will become public / the information is announced publicly.

* This applies specifically to Information that could bring players an unfair advantage if they knew it earlier than others or at all (like the location or number of remaining custom ores, or information about applications opening that has not yet been published)

### **Staff members may have access to information that normal players do not**,

Such as information about the contents of upcoming updates (like weapon nerfs/buffs) or information about the location of custom structures or blocks.

* Aside from not sharing this information with other players, when in game, you always need to keep in mind that you only have this information ooc, and that your character has no way of knowing it, and that your character cannot make any decisions based on this information (since they have no way to know it).
* This rule in general applies to all players (see metagaming), but specifically for staff members, we take violations much more seriously, even if they have nothing to do with staff-only information.

### **As a member of the staff team, you are expected to, simply put, do your job.**

What this means is that you are expected to do, or try to do, the tasks you have in your respective position in the staff team.

* Without going into too much detail, this means that lore team members are expected to respond to tickets where lore help is needed as well as character tickets, technical tea(m) members are expected to respond to tickets where technical help is needed, and any staff member, from trial moderator to head staff, is expected to respond to whitelist tickets (although these are primarily for community team members, new people should not be left waiting)

### **Avoid biassed opinions and favouritism.**

As staff you should keep as neutral a view as possible, and make sure every player is enjoying themselves, not just your kingdom or friends. (Lore team should make lore for the whole of Oracle, community team should work on every whitelisting ticket not just their friends, etc. Your kingdom also shouldn’t come before others, keep in mind that our votes impact the whole of the server, not just your nation.)

### **Avoid the “Someone else will do it” Mentality.**

If your team is pinged in a ticket, please take a look and give your own opinion. Don’t leave a whitelist/character tickets open for hours because another mod answered in it first, but since became busy. Always drop your two cents in your respective team chat when a question is asked there. A team shouldn’t be carried by a single person.

### **It's only possible to work as a team when everyone is aware of what’s going on on the server, both lore, technical and community-wise.**

So be sure to update your respective team regularly and before making any impacting decisions, you should also ask your respective team if it’s feasible. Avoid planning things in dm’s or private groups.

### **Be respectful towards each other,**

you’re free to voice your opinion, but be nice about it.

### **Stay professional.**

Yes, some players aren’t easy, but still it’s important to stay as professional as possible, as our reputation and trustworthiness as moderators depends on it.

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