FAQ

Here are **frequently asked questions** (FAQ Support ) that have been answered by the AFK Arena Support Team.

## Ranhorn

### Guild

 Is there a cooldown period for joining other guilds after quitting the former one?
 Will I lose my Guild Coins if I leave my guild?
 How do I acquire guild activity points?
 Will the position of Guild Master be automatically transferred if he has not been online for a long time?
A. Seniority is transferred to the most active Guild Deputy active within the last 7 days.
B. If there is no Deputy or the Deputy activity is 0, seniority will be transferred to the guild member with the highest activity within the last 7 days.
 How many Guild Deputies can be added?

### The Noble Tavern

 What's the difference between adding 1 hero or 20 heroes to the wishlists?
 Why do I keep receiving heroes that aren't in my wishlists?

### Store

Stores: The guild store refreshes daily at 00:00 UTC time, the Barracks at 00:00 UTC time. The Labyrinth Store is refreshed once a month a long with the Challenger Store.

### Library Unions

 What's the function of forming unions at the Library?

### Resonating Crystal

 Do the level caps shared in the Resonating Crystal vary according to the heroes' Ascension tier?

### Rickety Cart

 How do I retire heroes?
 How do I reset heroes?
 How many resources are returned when resetting a hero?

### The Twisted Realm

 Why can't certain heroes be used in the Twisted Realm?
 Why do Twisted Realm battles sometimes end suddenly?
 What are the entry conditions for the Fabled Realm?

## Dark Forest

### Arena of Heroes

 Why hare the Arena points reset?
 What color health bars do my heroes have displayed in the arena replay feature?
 When challenging opponents within the arena, what do the points beside their names represent?

### Arcane Labyrinth

 Why does the difficulty of my Labyrinth vary from other players?
 How often does the Labyrinth store get refreshed?
 Where can I acquire Dura's Tears?
 Why did Wrizz, in the new difficulty mode on the third floor of the labyrinth, disappear after I've failed once?
 What's the difference between the hard mode and normal mode on the third floor of the labyrinth?
1. All monsters on the third floor's hard mode are stronger than those in normal mode, so they drop more gold coins and give more experience than normal mode.
2. Because the level of the Boss determines the level of rewards given, the Bosses in hard mode are naturally stronger than those of normal mode, so hard mode generally gives better rewards.
 If I have more than one of the same relic, will its attributes and bonuses be stacked?
 Are the rewards for completing a Labyrinth floor randomized?
 Is there a storage limit for Labyrinth Tokens?

### Bounty Board

 How are the "Support Heroes" decided in Team Bounty Quests?

## MISC.

### Regal Rewards, Champions of Esperia, Twisted Bounties

 After finishing a Twisted Bounties round, why doesn't it refresh with a new round?
 Why aren't there any Twisted Bounties experience "Twisted Sigils" in the Twisted Realm reward mail?

### Bag

 If my bag is full, will the equipment I acquire disappear?

### Friends

 What is the daily limit of Companion Points?
 How do I block a player?

### Purchase Issue

1. You can log in to your Apple account with itunes on PC, and then you can query your recharge record. Please send the screenshot of the record and the billing number to customer service.
2. You can wait for the Apple Store to send you a billing email, and then send a screenshot of the bill to customer service.
 Why am I unable to make a purchase? The error message "Error code - 1" is displayed.
 I want to make a purchase from a different device, what should I do?
 Why do in-game prices differ from the actual price that was paid?

### Account

 Are there any differences between new and old servers?
 How do I play games with the same account on different devices?
 How can I un-link my account?

### VIP

 How can I see my current VIP level and its progress?

### Other

Facebook: @afkarena
 What time does the game reset every day? What day do weekly quests get refreshed?
 How are AFK Rewards calculated?
 How do I disable game music?