Technical Assistance

## Running Demeo

Demeo runs on a number of platforms both native VR headsets and PC compatible clients. The main feature of the game is cross play compatibility between all platforms. Due to VR being an emerging technology the nomenclature of versions, devices, etc can get confusing. For simplicity we use the following terms:

* Native Device: this means the device itself can install and load the game/app on itself.
* PC VR: this means the game will run on a PC and can be presented to a VR headset.
* PC Desktop: this is a non-VR, 'flat', version of the game that runs on a PC presented via monitor.

Resolution Games decided that when you purchase the game on a single platform that if that platform had multiple client versions you got them all with a single purchase. The type of client licenses available are listed in the table below under Licensing.

### Support & Licensing

 Meta (Oculus)
 Pico
 Playstation

## Running Demeo Battles

Demeo Battles was released for native Quest headsets and Steam PC & PC VR only. The game is does not support cross purchase via the Oculus Desktop app if purchased via the headset so PC play is only available via separate purchase through Steam.

Due to VR being an emerging technology the nomenclature of versions, devices, etc can get confusing. For simplicity we use the following terms:

* Native Device: this means the device itself can install and load the game/app on itself.
* PC VR: this means the game will run on a PC and can be presented to a VR headset.
* PC Desktop: this is a non-VR, 'flat', version of the game that runs on a PC presented via monitor.

### Support & Licensing

 Meta (Oculus)
 Pico

### Official Resources

* Demeo Discord Server - Demeo Discord Server
* Demeo Sources - Official list of supported platforms
* General Support FAQ
* Gameplay Questions FAQ

### Fan & Player Driven

* Demeo Modding Wiki - Demeo Modding Wiki for help with the current community mods
* Demeo Modding Community Discord - Modding community discord for chat about modding
* Demeo Players Guild - Facebook Community
* Demeo VR Community - Facebook Community

## Additional Support

This is by no means an exhaustive technical resources but this page will collect common technical issues with Demeo as well as common VR knowledge to assist both new and veteran VR users. Note that some of this information is device specific so make sure that you are using the device in question.

If you have general or game mechanics questions about Demeo we recommend using the Help channel (#player-2-player-help) on the Demeo Discord Server. If you need technical assistance with Demeo that cannot not be answered via Discord or this page then visit the Demeo FAQ and if necessary open a support ticket at the bottom of the page.

### Obtaining your PC version of Demeo

If you purchased a VR version you will also be able to obtain a PC version on the platform of your original purchase. Please use this form to determine how to obtain your PC version of Demeo. If you encounter an issue please contact the platform where you purchased your original game for assistance.

### Common Client Issues

A few common issues that occur from time to time and ways to work around or resolve them.

#### Quick Play does not load a game

This works best if you choose a specific adventure, rather than “Any “. Also try backing out of joining and try again after 2~3 seconds.

#### Voice chat issues

Typically this is due to a permissions issue with your microphone. You can check the permission settings under: Settings > Applications, locate Demeo and click the options menu (three dots) to make sure permissions are enabled. If you are playing off of a PC ensure that your PC is using your headset device for audio.

Another common issue is using Heroes Hangout then exiting to the Main Menu to start a game. This will typically cause an issue with voice chat so it is recommended to either join a game in Heroes Hangout or reset the game to ensure voice chat works properly from the Main Menu.

#### Hung at black screen

This seems to be an issue with certain versions of Windows lacking media codecs to run the introduction video. So check if you are running a "N" Version of Windows, if so you are missing the `Windows Media Pack` required to play the Introduction video and is why the game to stalls at a black screen. You can install Windows Media Pack by checking opening `Settings > Apps > Apps & Features > Optional Features > Add Feature` then choose the `Windows Media Feature Pack` then after a restart the video should play and you will no longer be stuck at the black screen.

### VR Devices

Issues and information on common devices used to play Demeo and other VR titles.

#### Oculus Quest

Commonly used to refer to the newest Meta Quest device there are currently two models Quest 1 or the Quest 2. While you can play Demeo through just the headset you can use the Quest with a PC using either PC Link or Air Link depending on your desire for wire or wireless connectivity.

Air Link is a former beta feature introduced in v28 for the Oculus Quest that allows you to play wirelessly over a Wi-Fi 5Ghz router (AC or AX) instead of a link cable. Whether you are using Air or PC link you will need to install the Oculus PC app on your PC in order to use the device. You can use this method of play to play Oculus PC based games and Steam VR based games with your Quest 2 headset.

### Third Party Software

#### Virtual Desktop

Virtual Desktop is a Oculus Quest app that allows you to place a client on your PC and then access that PC from within your headset. You can also use it to play PC based VR games on your headset. While not free it has been stated that this application offers a better wireless PC VR experience than the included Air Link. To play Oculus or Steam VR through the app the Oculus PC app must be installed.

#### SideQuest

SideQuest is a desktop application that allows you to side load games and apps onto a Quest1/2 headset. You can also alter the Quest1/2 settings to increase the visual appeal of some native headset games like Demeo.

The necessary settings for each individual can vary depending on a number of factors such as eye sight, focal distance, pupillary distance, color blindness, etc. Also altering the settings via SideQuest is setting the device's configuration. Which means these are the setting then used for ALL games and applications within the headset. So several adjustments may be necessary to get settings that work across all games and apps otherwise constant changes would be necessary, this is further complicated if a headset is being shared with multiple users.

This video discusses the settings and how they effect performance and stress on the device in greater detail. In regards to visual improvement settings discussed we have linked to the discussion of the three major settings from the video below:

* Set FFR - changes the amount of focal data rendered at one time
* Set Default Texture Size - increases the rendered texture resolution size
* Set CPU & GPU level - overclocks the chipset for better graphic performance

## Game Modding

Game modding or game modification is the modification of an existing game in some manner. Currently Resolution Games is supporting and encouraging a growing modding community to develop mods for Demeo. Here we will place guides and information for support mod development.

### Released Mods

* House Rules - A way to introduce custom rules into Demeo to build new game modes, customize character classes, etc.
* Room Finder - A simple listing of all Public rooms in progress.
* Clock - Places a static clock within the VR space showing current device time.
* MuKen's Informational Mod - Shows Line of Sight, Stats, and other detailed information on pieces within the game.
* Who said that - Causes the talking player's board piece wobble to let you know who is speaking.
* Secret Service Earpiece - Creates a push-to-talk method that requires you to raise you hand to your ear to speak, a la the Secret Service.

You can find current working releases by visiting the respective repositories of each mod linked above or by using the Demeo list on CurseForge.

### Modding Resources

* Demeo Modders Discord Channel
* Demeo Modding Wiki
* Basic Modding Guide for local Demeo Assets