recursal/Fanatic-Fandom huggingface dataset:
CUCM Configure New Site

1. Phone NTP reference **[System > Phone NTP reference]**
2. Date/Time Group **[System > Date/Time Group]**
3. Regions **[System > Region info > Region]**
4. Locations **[System > location info > location]**
5. Media Resource Group **[Media Resources > Media Resource Group]**
6. Media Resource Group List **[Media Resources > Media Resource Group List]**
7. SRST
8. Device Pools **[System > Device Pool]**
9. Phone Button Template (1 for each known type of phone) **[Device > Device Settings > Phone Button Template]**
10. Soft Key Template **[Device > Device Settings > Softkey Template]**
11. Common Phone Profile **[Device > Device Settings > Common Phone Profile]**
12. Device Defaults **[Device > Device Settings > Device Defaults**]
13. Partitions **[Call Routing > Class of Control > Partitions]**
14. Calling Search Spaces **[Call Routing > Class of Control > Calling Search Space]**
15. Users\* **[User Management > End User]**
16. Phones\* **[Device > Phone]**
17. Gateways **[Device> Gateway]** \*\*
18. Route Group **[Call Routing > Route Hunt > Route Group]**
19. Route List **[Call Routing > Route Hunt > Route list]**
20. Route Pattern **[Call Routing > Route Hunt > Route Pattern]**
T1 - E1 ISDN lines

## Introduction

E1/T1 are physical circuits - E1 being the European standard and T1 American. ISDN runs on top of the T1/E1 circuits .

* CAS and CCS are just the signalling methods.
* CAS = Shared Channel for signalling and voice
* CCS = One dedicated Channel for signalling
* E1 CCS =30 B channels and 1 D  channel
* T1 CCS = 23 B channels and 1 D channel
* CAS E1 = 31 B Channels
* CAS T1 = 24 B Channels
CUCM Configure SNMP monitoring

This article details the steps to configure the Cisco CUCM and CUC for SNMP monitoring both versions 2 and 3.

## Setup SNMPv2 (Version 2)

this artile assumes thatyou have already started the SNMP service.

1. Log into Cisco Unified Servieability
2. Click on **SNMP > V1/V2 > Community String**
3. Click find, if the string you are not looking for does not appear then click **add new**.
4. in the new window enter the Community String you wish to use
5. If you are concerned with security enter the IP address of your NMS Server (mine is 10.11.1.4), then click **insert**
6. set the access privileges
7. If necessary click the apply to all Nodes
8. Lastly click save.

## Send Traps SNMPv2 (Version 2)

this artile assumes thatyou have already started the SNMP service.

1. Log into Cisco Unified Servieability
2. Click on **SNMP > V1/V2 > Notification Destination**
3. CIick **Add New**
4. in the host ip address select the opation "**Add New**"
5. in the window that pops enter the ip address of the NMS in the Host IP address\* field
6. set the port number to what ever you NMS requires
7. Select the SNMP version you wish to use.
8. Select the notification type (Inform or trap)
9. Click the **Create New Community String**
10. in the pop up window enter the community string name
11. Select the access privileges  and click save

## Setup SNMPv3 (version 3)

this artile assumes thatyou have already started the SNMP service.
Celestian

Celestian is the God of stars, space, astronomy, and wanderers. He takes the appearance of a tall, middle-aged man dressed in black robes with jewels sewn into them. He has dark skin and hair and his voice is cold and soft. He does not rule from one domain but instead wanders between the Planes and Subplanes. He has very few followers on Byd, but those who are in hiding or spend their lives wandering look to him for guidance.
VMWare Configure SNMP

## Introduction

This article will demonstrate the steps necessary to activate and configure SNMP services on a VMWare Server.

## Steps

1. Connect to the command line of the VMWare Server either through SSH or Console login.
2. enter the following commands
	1. esxcli system snmp set --communities **MySnMpStRiNg**
	2. esxcli system snmp set -- enabled true
3. now that your strings are configured you will have to configure firewall rules to accommodate this change using these commands:
	1. to allow any host or server to scan your vmware server use these commands
		1. esxcli network firewall ruleset set --ruleset-id snmp --allowed-all true
		2. esxcli network firewall ruleset set --ruleset-id snmp --enabled true
	2. to allow a specific host or server to scan our vmware server use thes commnds
		1. esxcli network firewall ruleset set --ruleset-id snmp --allowed-all false
		2. esxcli network firewall ruleset set allowed ip --ruleset-id snmp --ip-address 192.168.17.0 /24
		3. esxcli network firewall ruleset set --ruleset-id snmp --enabled true
CUCM Add An IP Phone with Information from a Switch

## Introduction

in this article, I will demonstrate how to decern information from a POE switch to add that phone to the CUCM database.

In our example let's say you are working from home and the technician on site can only tell you what port they plugged the phone into. from his email, he plugged the unknown phone into port 21 of the switch

## Determine phone type

the easiest way to determine the phone type plugged into the switch is with the 'Show Power Inline interface name and number' command.

for our example we will use show power inline Fa 0/21

From the results of the command, we can see that the phone is a **7912**

## Determine phone Mac address

one way to find the mac address is with the '**show mac address-table dynamic**' command

This command leaves us with a lot of mac addresses to sift through, we could instead use the command '**show mac address-table dynamic interface fa0/21**'

If that command does not work then we can try the command '**show mac address-table | incl Fa0/21**' the incl section of the command is case sensitive so the entry **MUST** be Fa0/21, if you enter fa0/21 it will not return anything.

from this command we can see that the mac address of the phone is **000e.8328.5c63** when you enter this into the CUCM field you must remove the periods or dots so it will be **000e83285c63**
CUCM MAP User Account to URI

Once your CUCM is configured to accomondate SIP URI Dialing, you can map an End User Accounts to URIs to the Directory numbers that are associated to those users will ring with a SIP Call comes in to that URI.

Usually your SIP URIs will look almost exactly like your organizations Email addresses.

## Steps

Step 1: Go to User Management > End User.

Step 2: Click on a user account that you wish to add a directory URI to, in our example we will select **BlackWidow**

Step 3: Scroll down to the **Directory URI** and enter the user's URI (or email address)

Step 4 Click Save and you are done with this account.
Microsoft Windows Cannot RDP to Server

## Introduction

This article shows possible solutions for the error "RDP Authentication Error Has Occurred – The Function Requested Is Not Supported" after you install windows updates to your PC or server.

## Possible Solutions

1. Windows updates
2. Disable NLA on the target server
3. Reconfigure your PC or Server

## Solutions

### Windows updates

This problem is happening because a security update was published by Microsoft that corrected a problem with their NLA protocol (that is used to secure the RDP session) the preferred way to correct this problem is to run windows updates on the server in question then you can connect.

**NOTE: IF YOU ARE NOT RESPONSIBLE FOR THE SERVER IN QUESTION ASK THE SYSTEM OWNER BEFORE YOU RUN WINDOWS UPDATES ON THEIR SERVER, THIS COULD CAUSE AN OUTAGE!**

### Disable NLA on the target server

**NOTE This will make your RDP session less secure, if you work for an organization that has an expressed security policy then this may not be preferable**

Step 1: Go to **Control panel > System Properties** on the target system

Step 2: Click on **Remote Settings**

Step 3: in this new pop up uncheck the Allow connections only from computers running Remote Desktop with Network Level Authentication (Recommended)

Step 4: Click Apply and okay

### Reconfigure your PC or Server

you can reconfigure your PC or Source Server to allow this unsecured connection by adding a registry key using the command below:

* **REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\CredSSP\Parameters /v AllowEncryptionOracle /t REG\_DWORD /d 2**

Note you could use the command above to allow the connection run windows updates on the target server and then fix the security settings on your source server. you can "Rearm" your security with the command below:

* **REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\CredSSP\Parameters /v AllowEncryptionOracle /t REG\_DWORD /d 0**
Cisco IOS Build E1 Or T1

## Introduction

The purpose of this article is to show the IOS commands necessary to activate a digital trunk line for telephone whether it is a T1 (24 channels) or an E1 (32 Channels).

## Steps

1. Set Card Type
2. Configure wic interface
3. set ISDN Switch-type
4. set up DSP resources
5. Setup Controller
6. Setup "serial interface"

## Detailed Steps

Set Card type:

* card type e1 0 0
* card type t1 0 0

configure wic interface:

* network-clock-participate wic 0

set isdn switch type:

* isdn switch-type primary-net5
* List all choices\*

Set up DSP resources

* voice-card 0
* dspfarm
* dsp services dspfarm

Build Controller

* controller E1 0/0/0
* clock source internal
* pri-group timeslots 1-8,16

Setup "serial interface"

* interface Serial0/0/0:15
* no ip address
* encapsulation hdlc
* isdn incoming-voice voice
* isdn switch-type primary-net5
* no cdp enable

## Example Configuration

config t

!

card type e1 0 0

!

network-clock-participate wic 0

!

isdn switch-type primary-net5

!

voice-card 0

 dspfarm

 dsp services dspfarm

!

controller E1 0/0/0

 clock source internal

 pri-group timeslots 1-8,16

interface Serial0/0/0:15

 no ip address

 encapsulation hdlc

 isdn incoming-voice voice

 isdn switch-type primary-net5

 no cdp enable
VMWare Activate Services from vSphere Client

## Introduction

This article demonstrates how to turn services on or off from the vsphere client

## Steps

1. in the vSphere client go to the Configurations Tab
2. then go to Security profile
3. in the services section on the upper right click properites.
4. in properties click on the service you want to start / stop then click the options button
5. select the option that you want to modify (in this example SSH) then select the correct option for activating/deactiving this service in the future. and click okay
6. Double-check to make sure that the service is running when you return to the screen
7. Click okay again and the service should be running.
CUACA Import Users from Active Directory

## Introduction

This article will walk you through the process of importing active directory users into your CUACA Contact Directory.

## Steps

Step 1: Login to your CUACA Server

Step 2: Go to **System Configuration > Directory Service Management**

Step 3: Click the **Select** link next to Microsoft Active Directory

Step 4: Enter the following information

* Source Name
* Host name or IP
* Host Port (default is 389 unless you changed it on your domain controllers)
* Username Enter the username name you configured
* Password
* Base Dn:
	+ The format for this field is Dc=domain, Dc=com
* Object Class: user
* Check **Monitor Change Notifications**

Step 5: Click the **Test Connection** Button

if you recive the message Directory Source Connection test succeeded then you are good to go proceed to step 6 if you receive the message Direcotry Source connection test failed. Please check the connection details and try again. the you have to troubleshoot the connection settings until it is working.

Step 6: Cick save

After you click save the Unique Property Field under the Property Settings subheading will be unlocked.

Step 7: Change unique property to **sAMAccountName** and click save again

Step 8: Click the Directory Field Mappings Button

Step 9: I suggest the following as base mappings, this is something that is organization dependant and will most likely take testing and modifications over time

* telephoneNumber -- Extension
* mail - Email
* givenName - First Name
* sn - Last Name

Step 10: Click on Direcoty Rules

Step 11:Click on **Add New**

The following steps will cause the CUACA server to draw in all of the active directory accounts that are configured with a telephone number like below

Step 12: in the add new window enter the following information

* Source Fields = telephoneNumber
* Operator = Equal to
* Valuse = \*

Step 13 Click the save button

## Verify

Once everything is configured you can verify if everything is working go to **System Configuration > Contact Management**
CUCM Reports Page

Introduction from Cisco's CUCM Administration Guide:

"The Cisco Unified Reporting web application, which is accessed at the Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service consoles, generates consolidated reports for troubleshooting or inspecting cluster data.

This tool provides an easy way to take a snapshot of cluster data. The tool gathers data from existing sources, compares the data, and reports irregularities. When you generate a report in Cisco Unified Reporting, the report combines data from one or more sources on one or more servers into one output view. For example, you can view a report that shows the  file for all servers in the cluster."

## How to Access Reports Module

Step 1: Sign into your CUCM and browse to **Cisco Unified Reporting** in the selection box on the upper right-hand side and click go.

Step 2: Once you arrive at the Cisco Unified Reporting landing page click on system reports

Step 3: From Here you can click on a report, if that report has never been run you will receive the **Generate a new report** link like below.

Step 3a: if your report has been run before you can update the data in the report by clicking the Generate a new report icon in the upper right-hand corner

## List of Reports

Below is a list of reports that you can use to discover information about your CUCM server/Cluster
CUCM troubleshoot Phone Registration with RTMT

## Introduction

This article will demonstrate the process of troubleshooting IP phone registrations on CUCM using the Real-Time Monitoring Tool (RTMT) application.

## Prerequisites

This article assumes that you have the proper version of RTMT installed on your computer, and you have the appropriate credentials for the CUCM server

## Steps

Step 1 Open the application, on your desktop you should have an icon similar to the one below

Step 2 on the first screen enter the FQDN or Ip address of one of your CUCM servers (preferably your publisher) .

Step 3 enter your application login credentials into the next window

after you get logged in you should see the splash screen below

Step 4: Go to **Voice/Video > Device > Device Search > Open Device Search > Phone...**

Step 5: in the next window Click "Any Status" and select "Any CallManager" this will show you every phone on your cluster. depending on what you are troubleshooting you would choose other things.

at this point, you can click finish and get the report below

or you can step through the wizard by clicking next
Cisco IOS Devices SNMP

This article walks through the process of configuring Simple Network Management Protocol (SNMP) on Cisco IOS devices for example Switches, Voice Gateways, Routers, CUCME.

## SNMP Version 2c (SNMPV2c)

to configure SNMP version 2c on IOS devices enter the following Commands

##### SNMPv2 Polling

* R1# Config t
* R1(config)# Snmp-server community **MYString101** [RO/RW] **ACL-Name**

MyString101 is the Community string that validates the polling server is authorized to allowed to request data from the IOS device.

ACL-Name an optional value representing the name of the Access Control List (ACL) the limits traffic to and from the SNMP engine on the IOS device.

##### SNMPv2 Traps

* R1# Config t
* R1(config)# Snmp-server host **10.10.1.7** version 2c **MYString101**
* R1(config)# Snmp-server Enable Traps

Note: To limit the traps being sent to your SNMP server you can use the command **SNMP-Server Enable Traps *category*** command. the best way to find a category list for your device is to use the "?" key to display the list on your device.

## SNMP Version 3 (SNMPv3)

SNMPv3 has works by combining SNMP user accounts, SNMP Groups, and SNMP Views.. Note:SNMP users are not the same as users accounts used for access on vty/console ports.

##### Process step by step

Step 1 configure SNMP-Server View

Step 2 Configure SNMP-Server Group and associate the Group to a SNMP-Server View

Step 2 Configure SNMP-Server User and associate it to the group.

##### Configuration Steps

to configure SNMPv3 use the following commands

* R1# Config t
* R1(config)#Snmp-server view **ViewName** ISO included
Cisco Unity Remove the Default Phone System

## Introduction

This article shows the steps to delete the default "Phone System" from Cisco Unity.

## Steps

Step 1: Select the box next to "PhoneSystem" and click delete selected button

Step 2: Click the "click here" link to follow the Phone system removal wizard

Step 3: When this new window pops up click the next button

Step 4: in this next window select the new phone system and click next

Step 5: In this next window confirm the settings and click finish

Step 6: Click the close button and we are done.
CUCM Remove Line from Phone

## Introduction

This article shows how to remove a line from a phone without deleting the DN from the system. for example "My phone number rings on Karen's phone and it should not be like that"

## Steps:

1 Go to **Call Routing > Directory Number**

2. Find the Directory number in question and open the line

3. Just select a appropriate phone (Karen's Phone's Mac Address) and click an 'arrow to down'. This phone will be moved to 'Dissociate Devices' section.
Cisco IOS Misc Interface Commands

## Default an interface

to set an interface to default settings use the command

Switch1(config)#**default interface gig1/0/1**

## Configure DHCP Relay

when the DHCP server for your organization is not on the same vlan as your devices (Computers, IP Telephones, IP Cameras, Wireless Access Points (WAP), Etc) you have to configure DHCP Relay to forward the requests to your organizations DHCP Server.
CUCM ADD Mobile Voice Access for Users

## Introduction

This article will detail the steps necessary to configure mobile voice access for a user on your CUCM cluster.

## Steps

1. Setup User account
2. Associate User Account with Phone
3. Configure Remote Destination Profile
4. Configure Remote Destination
5. Setup Softkey Template (If Necessary)

## Detailed Steps

Step 1: Browse to **User Management > End User**

Step 2: Click on the user you want to setup MVA on, in our example we are going to setup **CaptainAmerica**

Step 3: Scroll down to the **Mobility Information** Section and ensure that **Enable Mobility** and **Enable Mobile Voice Access**

Step 4: Go down to the Permissions Information Section, and ensure that the user is in the following groups:

* Standard CCM End Users
* Standard CTI Allow Control of All Devices
* Standard CTI Enabled

Step 5: Click Save

Step 6: Navigate to Device > Phone

Step 7: locate the phone associated with your user.

Step 8: Ensure that your user is listed as the device owner.

Step 9: Click save and apply config

Step 10: browse to Device > Device Settings > Remote Destination Profile

Step 11: Click the add new button

Step 12: Enter the following information into this screen:

* Name - I suggest you use a name that associates your RDP to the user it is for
* Description
* User ID - Select the User ID for the user you setup earlier.
* Device pool
* Calling Search Space - this is to be correct for your system or your user will not be able to make a call.

Step 13:Click Save

Step 14: After you click save click on the Line[1] link.

Step 15: Enter the Directory Number And Partition for the user, the rest of the page should autofill for the most part.

Step16: Scroll down to the "Line 1 on Device Section" and enter the caller ID information

Step 17: Click the Associate End Users button

Step 18: Click the check box next to your user, in our example it is CaptainAmerica and click the Add selected button

Step 19: Double-check the that user is now listed in the **"Users associated with line"** section

Step 20: Click **Save** and **Apply Config**

Step 21: Browse to **Device > Remote Destination**

Step 22: Click the Add new button

Step 23: In the remote destination window enter the following information:

* Name: I suggest using a name that associates the remote destination to the end-user
* Destination: this is the number that the user dials when the attempt to signin
* Ensure the Enable Unified Mobility Features Checkbox is selected
* Remote Destination Profile: Here you should select the Remote Destination profile that you created earlier

Step 24: Click Save

Step 25: After you click save ensure that you check the box next to the Line [1] that appears (otherwise the user will not be able to sign in.)

Step 26: Click Save again.

Note: you may have to reset the User's Pin if they do not remember it.
Cisco Unity Create a System Call Handler

## Introduction

This article shows the process to create a call handler on Cisco Unity

## Before you begin

You will need the following information before you begin

1. Name for the Call Handler
2. Extension to assign to the call handler
3. Schedule to assign the Call handler
4. Mailbox to assign as the owner of the call handler

Step 1: In Cisco Unity Go to **Call Management > System Call Handlers**

Step 2: in this new window click **Add New**

Step 3: In this new window enter the following information and click save

* Display Name
* Extension

Step 4: After you click save the window will expand like below

In this new screen, you should see the window below each item in the key column represents a button that a user can press on their phone as you setup your auto attendant menu this is where you link your menus together.

#### Link to another System call handler

Step 1: click on a number in the keys column, in this new window click the radio button next to call handler and then click the down arrow, if you already have your call handler configured it should appear in this list, otherwise you will have to go create it and come back to this section

Step 2: Click save

#### Link to a number on the CUCM

**Step 1:** Click on a number in the keys column. in the new screen that opens click the call action radio button and then click the drop-down next to it

Step 2: Select "**Transfer to Alternate Contact Number**" from the menu. That will cause the Extension or URI, Description and Transfer Type Fields to become active

Step 3: enter the number in the Extension or URI field enter a description select the transfer type.

Transfer Type:

**Release to Switch:** Cisco Unity puts the caller on hold, dials the extension, and releases the call to the phone system. When the line is busy or is not answered, the phone system-not Cisco Unity-forwards the call to the subscriber or handler greeting. This transfer type allows Cisco Unity to process incoming calls more quickly. Use Release to Switch only when call forwarding is enabled on the subscriber extension.

**Supervise Transfer:** Cisco Unity acts as a receptionist, handling the transfer. If the line is busy or the call is not answered, Cisco Unity-not the phone system-forwards the call to the subscriber or handler greeting. Use Supervise Transfer only when the number of rings before forwarding (or the time to wait before forwarding) on the phone system is set to more than the number of rings (or time to wait) that Cisco Unity supervises the call.

Step 4: Click Save

#### Take a Message

**Step 1:** Click on a number in the keys column. in the new screen that opens click the call action radio button and then click the drop-down next to it

Step 2: in this menu click take a message
Setup Windows 2012 Server as NTP Server

## Introduction

As you are running more and more complex network applications it becomes necessary to have access to a Network Time Protocol (NTP) server.

The Network Time Protocol (NTP) is a networking protocol for clock synchronization between computer systems over packet-switched, variable-latency data networks. In operation since before 1985, NTP is one of the oldest Internet protocols in current use. NTP was designed by David L. Mills of the University of Delaware.

NTP is intended to synchronize all participating computers to within a few milliseconds of Coordinated Universal Time (UTC). It uses the intersection algorithm, a modified version of Marzullo's algorithm, to select accurate time servers and is designed to mitigate the effects of variable network latency. NTP can usually maintain time to within tens of milliseconds over the public Internet, and can achieve better than one millisecond accuracy in local area networks under ideal conditions. Asymmetric routes and network congestion can cause errors of 100 ms or more.

## Steps

1. Enable the local policy
2. Configure the settings
3. Allow traffic through the firewall

## Detailed steps

Step 1: Go to run and type Gpedit.msc

Step 2: Navigate to [Computer Configuration] >> [Policies] >>[Administrative Templates] >> [System] >> [Windows Time Service] >> [Time Providers] on the left pane, and Open [Enable Windows NTP Server] on the right pane

Step 3: Select the box next to [enabled]  which is the upper-left.

Step 4:  Go back to [Windows Time Service] on the left Pane, and double click on [Global Configuration Settings]

Step 5: Click the box next to [Enabled] which is in the upper-left

Step 6: Change the [AnnounceFlag] to 5  and close the Group policy editor

Step 7: Navigate to services and locate the Windows Time Service, Either Start or Restart the service, then ensure that the service startup type is set to automatic.  once that is done close the services windows

Step 8:  Navigate to Windows Firewall with Advanced security, and add a new inbound rule

Step 9: For rule type select port, and click next

Step 10: In the new window select [UDP] and set [Specific local ports] to 123 (default for NTP).  then click next

Step 11:  In the next window click on allow

Step 12: ensure that all of the appropriate boxes are checked (this depends on your organization)

Step 13: in this screen enter a meaningful name and description and click finish
Cisco UCS E-series server Set Boot Order

## Introduction

This article will demonstrate the steps to Set the boot order on a Cisco UCS E series server

## Using the CIMC web-server

To see the boot order first login to the CIMC webpage

1. From the home page go to the Menu on the right hand side
2. Click the Compute menu
3. From there click on the BIOS Tab
4. At the bottom of the page click on the Configure boot order page
5. note the boot order is the list from top to bottom, so if you want to boot from the hard drive first it must be listed at the top of the list to be considered first.
CUCM Activate Services

## Introduction

This article walks through the process of activating the processes on a Cisco Unified CallManager (CUCM) server.

## Steps

1. log into CUCM
2. Go to Cisco Unified Serviceability
3. Go to tools service activation
4. Select the services you wish to activate (or deactivate)
5. Click Save

## Detailed steps

1. Login to your CUCM

2. Go to Cisco Unified Serviceability

3. Go to tools service activation

4. Select the services you wish to activate (or deactivate)

5. Click Save
Cisco 3650 Password Reset

Introduction

This article shows how to password reset a Cisco 3650 switch.

Summary Steps

Step 1 Reboot the switch holding down the mode button

Step 2 type flash\_init and press enter

Step 3 type 'SWITCH\_IGNORE\_STARTUP\_CFG=1' and press enter at the Switch: prompt

Step 4 type 'boot flash:packages.conf' at the switch prompt

Step 5 when the switch boots up it will behave as if it has no configuration, when you get to the initial configuration prompt type no.

Step 6 From the 'switch>' prompt type 'enable' and enter

Step 7 From the switch# command type copy start run and press enter, then press enter again

Step 8 once the configuration is loaded into the switch you can now correct any issues that prevented you from logging in.

Step 9 once your have resolved the issues with accessing the switch reboot the switch again and follow Step 2

Step 10 at the switch: prompt type 'SWITCH\_IGNORE\_STARTUP\_CFG=0' and press enter

Step 11 type 'boot flash:packages.conf' at the switch prompt
Cisco Unity Assign Voicemail to CUCM Hunt Group

## Introduction

The purpose of this article is to detail the steps necessary to assign a voicemail to a hunt group.

## Methodology

Following this method will create a system distribution list that forwards a voicemail to the mailboxes of the phones assigned to the line group used in the hunt list.

## Steps

1. Set the Call Forward No Answer (CFNA) / Call Forward Busy (CFB) to forward to your voicemail pilot
2. Create a System Distribution list in Cisco unity that includes all of the mailboxes that should receive a voice mail from the Hunt group.
	1. It is important to note that the voicemail boxes are not restricted to the phones in the hunt group for example if you have a hunt group for your sales group that only includes the DNs for the sales people who take calls, the system distribution group for the voicemail could include the sales manager.
3. Create a call handler with a DN that matches the DN of the hunt group.
	1. In this new call handler record a message prompting a user to press any key to leave a message
	2. set all of the caller input options to take message.
	3. In the message settings of the call handler set the action to forward to the distribution list that you created in step 2
Move Cisco IP Phone Between CUCMs

## On Most phones

to move a phone between CUCM servers, you must delete the trust list from the phone for it to register with the new CUCM. to do this follow the following procedure:

1. Go to settings
2. Highlight security settings and press select

1. press \*\*#
2. Open Menu 5: Trust List
3. Highlight the ITL File
4. press \*\*#
5. select the ITL File
6. erase the ITL File
7. the phone will then reboot.

## 6901 Phones

**Step 1**  Unplug the power cable from the phone and then plug it back in.

The phone begins its power-up cycle.

**Step 2** While the phone is powering up, press and hold # button until the Line LED turns green.

**Step 3** Release the # button and press 123456789\*0#.

The line button LED turns red. The phone reboots when it is finished.
Cisco IOS Internet Access List

video File:Placeholder
This page is to list out an example of the access lists you could / should use on our internet facing routers

## No private ip addresses

* ip acces-list extended Edge\_security

* deny ip 10.0.0.0 0.255.255.255 any

* deny ip 172.16.0.0 255.15.0.0 any

* deny ip 192.168.0.0 255.255.0.0 any

* deny ip 127.0.0.0 0.255.255.255 any

## Section heading

Write the second section of your page here.
Configure IOS Dial-peers

The purpose of this article is to describe the process of creating dial-peers on Cisco IOS devcies (Routers / Voice gateways)

## Introduction

Dial peers define voice reach-ability information. Simply put, these are the phone numbers you can dial. for example, you might connect an analog phone to the FXS port of the router. As soon as you make the connection, the analog phone receives a dial tone and is able to place call. However, no one will be able to call the analog phone - more accurate, because the router does not have a number to match to the FXS port to which the phone is connected. Using a dial peer, you can assign one or more phone numbers to this analog device. Furthermore, dial peers allow you to use one or more phone numbers to this analog device. Dial peers allow you to use wildcards to define large ranges of phone numbers. This is useful when you want to define large groups of numbers available for a destination such as a PBX system or PSTN connection.

You can create two types of dial peers :

* **Plain old telephone service (POTS) dial peer:** defines voice reachability information for any traditional voice connections (that is, any device connected to and FXS, FXO, E&M, digital voice port i.e. T1 or E1 connection)
* **Voice over IP (VoIP) dial peer:** defines voice reachability information for any VoIP connection (that is, any devices that is reachable through an IP address)

## Before we get going

Before we get to building dial peers, we have to understand a few things to help us understand the dial peers more completely.

#### Destination patterns

A destination pattern is a wild card that the router / voice gateway uses to match the user's dial string to a particular dial peer. you must understand the the most specific match will win, thus if you have a dial peer that matches 8 digits dialed by the user it will be preferred over a dial peer that only matches 6 digits

Destination patterns are configured under the dial peer using the destination pattern command. the syntax for the destination pattern is: **destination-pattern** *dial-string with or without wildcard*. before the example it is important to understand what wild cards are available for use.

Destination pattern Wild Cards

 Plus (+)
 Brackets ([ ])
 T (capital T)
 Comma (,)

## Configure Pots Dial Peer

you can use POTS dial peers to define reach ability information for anything connected to your VoIP network from the traditional telephony world. This includes devices connected to FXO, FXS, E&M, and digital BRI/T1/E1 interfaces, in other words if you are connecting something that does not have an IP address (such as analog phone, Fax machine, PBX, or the PSTN), it is a POTS dial peer.
Avaya ERS Switch Configure System Identification

## Introduction

This article will walks thru some basic steps to configure an Avaya Ethernet Routing Switch

## Steps

first of all enter the enable mode with the command **Enable**

(picture)

Then Enter the configuration mode using the command configure terminal

(picture)

Turn on the SNMP functionality with the command SNMP-Server Enable

(picture)

Setup you community string (if you are using SNMPV1 or SNMPV2) with the command **snmp-server community ro** or **snmp-server community rw**

(picture)
MattiPatthew

MattiPatthew is an ancient volcano that is as old as Eightheria itself. For unexplained reasons, it's magma and surrounding rock all emit a strange magical force. This force helps keep certain things in the land in balance, including the power of creatures and surrounding land.

Long ago, a dragon by the name of Gargon was attracted to the volcano and its power, so he broke into its interior to absorb its power. He became so powerful that a dark evil settled over the land. The creatures fled and monsters roamed near the volcano. Due to an overload of power, the dragon fell into a deep sleep and remained inside the volcano for centuries.

Hearing of this legend and fearing the dark power would spread, Zanthar set out with a group of adventurers to reclaim MattiPatthew. After a long journey, the group confronted Gargon and defeated him, and peace was restored to the land. Zanthar, wanting to protect the power of the volcano, set up his home their and built the Tower of MattiPatthew. One of the companions that helped Zanthar, Levin, also stayed and set up the Library of Knowledge near the tower.

Under the protection of the two magical beings, Volcanoa began to grow. While it doesn't have large cities like that of Lissaland, the kingdom does have small and simple villages and is a spot of many travelers,(many of whom are adventurers who want to see Zanthar).
Cisco IOS Upgrade Boot Image

## Introduction

This article will detail the steps to upgrade the ios on a Cisco switch or router.

## Steps

1. Copy the new file (usually a .bin file) to the switch
2. Change the boot variable to the new IOS file
3. Reboot the switch
4. (if Necessary) troubleshoot

## Detailed steps

1. (This step assumes that you have a TFTP server step up at 192.168.25.6) in the command line type the following commands:

Address or name of remote host []? 192.168.25.6
source filename []? ***name of the new IOS Image***
destination filename [name of the new IOS Image]? ***Press enter***
loading name of the new IOS Image !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2. after the image finishes loading change the boot priority

Switch#config t

Switch(config)# boot system switch all flash:/name of the new IOS Image

3. save the config and reload the switch

Switch# copy run start

Switch# reload
Cisco Unity Change Voicemail Password

## Introduction

The purpose of this article is to detail the steps necessary to reset a voicemail password for an individual user.

## Scenario

We are going to change Black widows voicemail password

## Steps

Step 1 From the Unity main screen go to **Users > Users**

Step 2 in this new window click on the user in this case BlackWidow

Step 3 in the user screen click on Edit > Change Password

Step 4 in this new window ensure "Voicemail" is selected in the chose pin drop down and enter a new pin for the user

NOTE: you cannot make a voicemail pin 123456 or 111111 but out can make it 125346.
CUCM Configuration Order

This artlice shows the order that I have found to configure items in CUCM to avoid backtracking after initial installation.

## Configuration Order

1. Services CUCM Activate Services
2. CM Group **[System > Cisco Unified CM Group]**
3. Phone NTP reference **[System > Phone NTP reference]**
4. Date/Time Group **[System > Date/Time Group]**
5. Regions **[System > Region info > Region]**
6. Locations **[System > location info > location]**
7. Media Resource Group **[Media Resources > Media Resource Group]**
8. Media Resource Group List **[Media Resources > Media Resource Group List]**
9. Device Pools **[System > Device Pool]**
10. Phone Button Template (1 for each known type of phone) **[Device > Device Settings > Phone Button Template]**
11. Soft Key Template **[Device > Device Settings > Softkey Template]**
12. Common Phone Profile **[Device > Device Settings > Common Phone Profile]**
13. Device Defaults **[Device > Device Settings > Device Defaults**]
14. Partitions **[Call Routing > Class of Control > Partitions]**
15. Calling Search Spaces **[Call Routing > Class of Control > Calling Search Space]**
16. Users\* **[User Management > End User]**
17. Phones\* **[Device > Phone]**
18. Gateways **[Device> Gateway]** \*\*
19. Route Group **[Call Routing > Route Hunt > Route Group]**
20. Route List **[Call Routing > Route Hunt > Route list]**
21. Route Pattern **[Call Routing > Route Hunt > Route Pattern]**

\*No matter what order you configure phones and users you will have to back track to properly assign a phone to a user.

\*\*You may not need to set up gateways in this fashion it depends on what type of gateway you are using. If you are using **MGCP** gateways you will use this method but SIP gateways do not.
Stale LSCs

For how-to information that shows how to open this report go to CUCM Reports Page

* This report provides list of Stale LSCs.

* Stale LSCs are certificates that were generated in response to an endpoint CSR but were never installed because a new CSR was generated by the endpoint before the stale LSC was installed. Certificates in this list should be revoked by the CA that issued them since they will never be used by an endpoint. To remove them from Unified CM, use the CLI command 'utils capf stale-lsc delete all'.
Password Reset Cisco 2900 Series Router

## Introduction

This article lists the step required to reset a password on a cisco 2900 Series router.

## Steps

Step 1: shut down the router

Step 2: Remove the compact Flash

Step 3:Switch on the router

Step 4: once the router enters rommon mode, reinsert the compact flash

Step 5: Type **confreg 0x2142** at the rommon 1> prompt

Note This step bypasses the startup configuration where the passwords are stored

Step 6: Type **reset** at the rommon 2> prompt

Note : The router reboots, but ignores the saved configuration

Step 7: type **no** at the initial setup question

Step 8:Type **enable** at the Router> prompt

Step 9: Type **configure memory** or copy **startup-config running-config** in order to copy the nonvolatile RAM (NVRAM) into memory.

Warning:  Do **not** enter **copy running-config startup-config** or **write**. These commands erase your startup configuration.

Step 10: resolve the issue you are having with logging in.

Step 11: Type Config-register 0x2102

Step 12: Save your config.
CUCM Call Park

Call Park allows a user to temporarily attach a call to a Call Park slot (effectively a DN). Any user can pick up the call by dialing the Call Park number.

## Process

Step 1: Add a Call park DN or range, and ensure it is in the proper Partition

## Step-By-Step Setup

Step 1: In CM Administration, navigate to Call Routing > Call Park

Step 2: Click Add New

Step 3: Specify either an individual DN or a range of DNs to be used for Call Park. the number can be partitioned if desired by selecting a custom partition.  A number or range is associated with the CUCM server you select from the pull-down; if you are associating Call Park slots to Multiple servers, ensure that the number ranges do not overlap between servers.

Step 4 Click Save
Charlie Bucket

Peter Ostrum as Charlie Bucket in the 1971 flim

> "*Mr. Wonka, they won't really be burned in the furnace, will they?*"
> ― Charlie to Willy Wonka
>
>

Charlie (portrayed by Peter Ostrum) is one of the 5 children that find a ticket in a "Wonka bar" and is the last surviving child during Wonka's tour. He is kind, nice, and selfless.

After school Charlie has a newspaper route. He and his family follow the ticket hunt on television. When it is announced that the final ticket was found by a millionaire in Paraguay, Charlie loses hope.

Charlie finds some money in a gutter and uses it to by a Scrumdiddlyumptious bar and with the change he buys a Wonka bar. The bar is meant for Grandpa Joe, but he hears that the millionaire's ticket is a fake and opens his Wonka bar finding a ticket in side. Charlie is the last to find a ticket.

One his way home he runs into a man calling himself Mr. Slugworth. He offers a reward for a sample a new candy by Wonka the Everlasting Gobstoppers.

When Charlie gets home he chooses Grandpa Joe as his chaperone. The very next day he and his Grandpa head to Wonka's Factory and when they arrive Wonka is waiting to greet them. Charlie then signs his contract with Wonka and enters the tour.
CUCM Partitions and Calling Search Spaces

In Cisco CUCM class of control is implemented through partitions and calling search spaces.

## Partition

A partition is a grouping of things with similar reachabliltiy characteristics. In general, you can think of a partition as being assigned to things you can dial, such as the following:

* Dialable numbers (DNs)
* Route Patterns
* Translation Patterns
* Voicemail Ports
* Meet-Me Conference Numbers

## Calling Search Space

A calling search space is a top-down ordered list of Partitions. A Calling Search Space can be applied to a device (such as an IP phone or gateway), or to a line on the IP phone. One CSS exists by default, and by default, it contains only the Null Partition. You can think of a CSS as being assigned to things that can place calls.

### Behavior

when a phone is configured with a CSS and a line is configured with a CSS those CSSs are combined when the user picks up the hand set and activates the main line both the line css and the device css combine granting all of the partitions in both Calling Search Spaces.

CSS = Device CSS + Line 1 CSS
Pick up line 2
CSS = Device CSS + Line 2 CSS

Using the example of the IP phone above if the user picks up the phone and line 1 activates their effective CSS is **[device CSS] + [line 1 CSS]** thus if they are dialing a number the is reachable by the Device or the Line 1 Css the call will go through, but if they dial a number that is only accessible by the **LIne 2 CSS** then the call will fail.

## Interaction of Partitions and Calling Search Spaces

The essential thing to understand is this: If the target that is being dialed does not exist in one of the partitions in the CSS of the caller, the call will fail. This behavior allows us to design specific calling-privilege schemes and apply them to different calling devices or lines.

## An Example of Implementation

In this example the organization has a CUCM installed at their main site and other autonomous telephone systems installed at branch locations connected through the internet through SIP trunks.

below is a graphical depiction of the Partitions and Calling Search Spaces in use.
CUCM Remove DNS reliance

To remove DNS reliance from your CUCM implementation follow these steps.

Step 1: Navigate to **System > Servers**

 Step 2 Replace the host name with the IP Address.

Step 3: click save

Step 4: Go to **System > Enterprise Parameters**

Step 5: replace the URL hostnames with the IP address of the CUCM and then save
Veruca Salt

> "*I want the world. I want the whole world. I want to lock it all up in my pocket. It's my bar of chocolate. Give it to me now.*"
> ― Veruca Salt
>
>

Veruca(Portrayed by Julie Dawn Cole) has a temper, and is constantly bragging about her wealth. She is the second to find a golden ticket with in a Wonka bar. She is eliminated when she stands on a sorting machine in the factory and falls in.
CUCM Configure Voicemail for User

## Introduction

This article details the steps necessary to set up a DN with voice mail from scratch

## Prerequisites

To follow the steps below you must already have Fully integrated Cisco Unity integrated with CUCM.

## Steps

1. Assign a voicemail profile and associate user to DN
2. Assign the prime DN to the user.
3. Import users into Cisco Unity

## Scenario

we are going to set up voice mail for Captian America (Steve Rogers)

## Detailed Steps

### Assign a voicemail profile

Step 1: in CUCM go to **Device > Phone**

Step 2: In this screen click on the Device name of the user's phone we are working with (in this case Captian America)

Step 3: Verify that the correct user id is assigned as the owner of the phone, and take note of the mac address of the phone this may come in handy later

Step 4: Click on the line that will have voicemail

Step 5: Scroll down to the area named "Directory Number Settings" and select the correct Voice mail profile from the drop-down. in our example, we will select "Buffalo-Voicemail"

Step 6: Scroll down to the bottom of the page and locate the "Associate End Users" Button and click on it.

Step 7: search for your user in this new pop up window, click the box to select the record, and click the "Add Selected" button

Step 8: Doublecheck that the user is associated with the DN and click **Save** and **Apply Config**

### Assign prime DN to user

Step 1: Go to User Management > End User.

Step 2: locate the user in question and click on the user id. in our example Captian America

Step 3: Scroll down to the "Device Information" section and if the user's phone doesn't appear her go ahead and add it with the device association button (this is where you will need that mac address)

Step 4: in this new window click the box next to the phone and then **Save selected / changes. After that click the "go"** button next to the **"Back to User"** dropdown

Step 5: Go to the Directory Number Associations section and click the down arrow next to **Primary Extension** select the DN of the phone and click the save button.

### Import users into Cisco Unity

Step 1 Go to **User > Import Users**

Step 2 In this new window select your telephone system and click the find button

Step 3 Click the box next to the user you want to import, in our case CaptianAmerica and click **import selected**

You should see a screen similar to the one below

Verify that the user is created by looking them up under users