Frequently asked questions

On this page, we collect answers to common questions about LEGO Tower.

For a list of differences between LEGO Tower and Tiny Tower, see Tiny Tower.

#### Can I rename my floors?

It is not possible to change the name of your floors. This restriction ensures that no one chooses inappropriate names, so the game remains child-friendly.

#### Why are there Bux in the elevator shaft?

When you have at least 7 floors and your elevator lands on that floor, you will get a Bux tip (floor number \* 10 Bux) instead of the coins you would normally get.

#### Why am I getting no missions?

This might be because you currently have a VIP (Big Spender, Construction Worker, Deliveryman or Mover) waiting on the road. While a VIP is waiting there, you can't get any missions (and vice versa) because the road is blocked.

#### Why are the VIPs and mission vehicles not stopping?

You need to have at least one resident in your tower for VIPs and mission vehicles to stop by.

#### Is there an easier way to stock all business floors?

You can stock all business floors using any of the following ways:

* Open your lobby and press the "Stock Floors" button.
* Press the green button at the bottom left corner to stock all business floors. This button can be optionally hidden using the "Settings" menu.

#### What happens if I travel between different timezones?

The game supports different timezones. Make sure the time on your device changes automatically and you should not run into any issues.

#### What happens when I change the time on my device?

When you change the time manually on your device, you may lose minifigures as well as other game progress. Changing the time is NOT recommended.

#### My game keeps crashing! Is there something I can do to prevent this from happening?

Due to the memory requirements, LEGO Tower can crash when played on older devices. This generally occurs when loading large lists, e.g., minifigures list, all pieces list, large friend list, large number of mail.

Other than getting a new device, there are some things you can do to mitigate the chance or impact of the game crashing. The following tips are not perfect workarounds, but they do help:

* Instead of finding your minifigure using the "Minifigures" menu, manually find it from their work or residential floor.
* Immediately after getting a minifigure from the mail, minimize the game and reopen it.
* When changing minifigures' pieces, make sure you have not opened any mail recently (to minimize the risk of losing that mail). This includes converting them to characters.
* Keep your friends list small.
* Avoid visiting friends with tall towers.
* Avoid building tall towers.

The allowable limit for each list (before a crash occurs) varies from device to device. So, play around with different list sizes to see what your device can handle.

### Minifigures and Pieces

#### Can I rename my minifigures?

You can change the name of your minifigure to a random name based on the language that you play the game with. This is done by pressing the dice next to their name. You cannot specify a name for a minifigure.

Changing the language of your game does not change the name of existing minifigures to the new language.

#### Is there an easier way to change all pieces that a minifigure is wearing?

Before sending a minifigure to a friend, you may want to change all of the pieces that the minifigure is wearing, so that you can keep the unique ones for yourself. You can change all pieces using the following methods:

* Press the infinity symbol next to the minifigure. This changes all pieces to those that have an unlimited number of.
* Press the dice next to the minifigure. This changes all pieces to a random piece that you own.

### Requests

#### How do I request minifigures and pieces from friends, and how do I cancel a request?

To request minifigures for a certain dream job:

1. Go to that business floor
2. Press the button with the wrench symbol
3. Press the "Request Worker" button

To cancel a minifigure request:

1. Go to that business floor
2. Press the button with the wrench symbol
3. Press the "Worker Requested!" button

		1. Go to the "Characters" menu
		2. Select the character
		3. Find the piece that you are missing
	* To find a piece that you do not own:
		1. Go to the "My Pieces" menu
		2. Press the "All Pieces" button
		3. Find the piece that you are missing
2. Request it, by pressing that piece

To cancel a piece request:

* Find the piece using the "My Pieces" menu and press the requested piece OR
* Go to the "Friends" menu and press the requested piece below your Player ID.

#### Can I see what I have requested?

You can see your current requested piece and worker at the top of the "Friends" menu.

### Mail

#### Is there a limit to the number of mail I can have?

No. However, you can only see the first 50 mail. If you have more than 50 mail, you must clear some of the first 50 to see the rest.

#### What happens when I press "Cancel" on a minifigure in the mail?

That mail is deleted and the minifigure no longer exist. The minifigure is not returned to the original sender.

### Friends

#### Why are some of my friends' nicknames in yellow?

A yellow nickname means that you have not visited them today.

#### Why is there a star next to some of my friends' nicknames?

It is because they are a Tower Club member.

#### I need to send a lot of items to a friend at the bottom of the list. How can I minimize the scrolling required?

The friend list is sorted alphabetically. Therefore, prepending a character(s) such as "\*" or "\*\*" will put that friend on the top of the list.

#### Is there an easier way to use a friend's player ID as their nickname?

Yes! When adding the friend, leave the Nickname field blank. The nickname will default to the player ID.

#### What does the time next to my friend's nickname mean?

It indicates how long it has been since your friend has logged in.

#### How many times a day can friends visit?

Each friend can visit once a day. This resets at 00:00 UTC.

#### If I rebuild before all friends have visited, will they continue to visit?

Yes. The friend visit queue continues when you rebuild.

### LEGO ID

#### Should I register a LEGO ID?

Yes! It allows your game to be backed up on the cloud as well as syncing across multiple devices.

### Characters

#### Why can't I upgrade my character even though I have the pieces required?

There is at least one piece currently worn by a minifigure or yourself.

To check what the minifigures are wearing, go to the "Minifigures" menu.

To check what you are wearing, select the lobby, then press the "You" button.

### Miscellaneous

#### In the "Settings" menu, there is a date/time stamp on the top right corner. What does this mean?

The date/time stamp indicates how long you have been playing the game, i.e., actual game time.

## Friend Code Exchange Questions

These questions refer to the Friend Code Exchange.

### How do I edit my entry?

Click on "Add or edit entry" and enter the same Player ID in the Friend code field. Anything you enter in the Name and Comment fields will overwrite your old entry. You can also change your "Hidden" status this way.

### How do I delete my entry?

There isn't a way to delete an entry. But you can enter your code, leave the name and comment blank, and check "hidden" so you won't appear in the list, which basically has the same effect.

### I entered the wrong friend code, what do I do?

Add a new entry for your real Player ID, and use the method described in "How do I delete my entry?" to blank out and hide the entry for the wrong Player ID.

### How often can I push my entry to the top?

An entry can be pushed to the top every 24 hours. Find your entry, tap on it, then tap on "Push to top".