Purchases and resources

### **What do I need crystals for?**

Crystals are the main currency in the Coastal Hill world. All items that are available in the Shop (weapons, keys, etc.) can be bought for crystals. In addition, individual clothing items for your character or exclusive items for the player’s home can only be bought for crystals.

### **How do I get crystals?**

All players have 50 bonus crystals available at the start of the game. Subsequently, you get crystals for reaching a new level, for completing certain tasks, for obtaining achievements or as one of the rewards for logging in to the game daily. In addition, you can get crystals for inviting new friends to the game.

You can also buy crystals in the Bank.

### **What do I need coins for?**

Coins can be used as one of the ways to get keys to locations. You can also buy new clothing items for your character or some items from the Shop for coins.

In addition, you will need coins to get a second chance in the battle with monsters.

### **How do I get coins?**

You can get coins by completing tasks, exploring locations, solving puzzles and creating collections.

You can also buy coins in the bank.

And if you notice a zeppelin flying over the map of the game world, tapping it will get you a few extra coins.

You can double the coins and experience you receive for completing a search at a location by watching a short video.

### **I didn’t get my purchase**

If the purchased items did not appear in your inventory after payment, please contact us from the Options menu in the game (gear in the top-left corner) by tapping the Support button. Do not forget to indicate the name, quantity and value of the purchased item.

### **Why can’t I make an in-game purchase?**

If you have already made purchases in the game, the reasons could be as follows:

1. Weak internet connection. You need a stable connection to complete a purchase. Check the stability of your connection.

2. App store failure. All in-game purchases are processed by the shop, from which the game was downloaded. Due to a large number of purchases, there may be problems processing your request. In this case, please wait a little and repeat your purchase.

If you haven’t made a purchase yet:

1. Incorrect entry of payment information. Check the details and try again.

2. Your payment method is not supported. Perhaps the way you want to pay for your purchase is not supported by the shop. The list of supported payment methods can be found in the corresponding sections of Google or Apple support.

If the purchase fails anyway, we recommend contacting the support service of your app store.

### **How can I change the payment method?**

**For Google Play:**

1. Open the Google Play app.

2. Tap Menu icon> Payment methods> More payment settings.

3. If asked, sign in to your Google Payments account.

4. Under the payment method you want to edit, tap Edit.

5. Make your updates and tap Update.

**For App Store:**

1. Open device settings > iTunes Store and App Store.

2. Tap your Apple ID email and select View Apple ID. You may be asked to log in to your account.

3. Select Payment Information. If your device is associated with Family sharing, your payment information can only be edited by the sharing organizer.

4. Edit or remove the information. Tap None (-) to remove a payment method.

5. Tap Done.