FAQ

What follows are some of the most frequently asked questions, broken down into categories:

## Player Info

**Q: How can I change my name?**

A: Follow the instructions below:

Android: Open "Play Games" app on your phone (Not Play Store) > Click "Profile" > Click your avatar > Change your "Gamer ID"

iOS: Access Game Center (May need to be installed from App Store) > Choose a name

## Gear

**Q: Why do some items show +PP and other items do not?**

A: PP stands for "percentage points" and are usually seen with regards to critical hits. An item that increases critical damage by ##pp increases the critical multiplier % by that value (so +50pp would increase the base multiplier from 100% to 150%.) An item that does not have a PP increases the damage by a flat amount. (In the same example, the critical hit would have a multiplier of 100% and then add 50 damage on top that is not multiplied.)

**Q: Why do some of my gear have an elemental symbol on it?**

A: If the gear and the hero it is on share the same elemental symbol, then the gear will perform as if it is one level higher than its current level. This can even allow the gear to perform at a level above its normal maximum level.

**Q: Where can I learn more about gear in general?**

A: Check out the Gear page.

## Heroes

**Q: Where can I learn about the parts of a hero and what they mean and do?"**

A: Check out the Hero Overview page.

**Q: Which heroes should I upgrade?**

A: In short, there's no one or even "one set" of heroes to focus on. All heroes *potentially* have value, as the different monthly events usually have different restrictions which change the pool of available heroes. Even the primary game modes - Campaign, PVP Castle and PVP Race - have objectives that promote different team compositions and hero strengths.

**Q: Why do some of my heroes have a crown above them?**

A: The crown identifies a hero that has a Leadership Skill. If the crown is lit up, the skill is active. If it is dark, it is not active. You can change which one is active by tapping the heroes to open the hero selection, and then by tapping the crown above the hero who's skill you wan to activate. (You can identify leadership skills on heroes because the icon beside the skill name will be a crown.)

**Q: What is the difference between Defense and Protection?**

A: Attacks can either deal physical damage or magical damage. Defense reduces the amount of physical damage a target takes. Protection reduces the amount of magical damage a target takes. Protection will also reduce the duration of most debuffs.

**Q: How much cards does it take to level a hero from 1 to 25 (max)?**

5524 cards in total, good for 3120 experience

**Q: What happens when a hero reaches maximum level (25)?**

You no longer receive cards for them until you have maxed out all heroes of that rarity. After, you will gain cards again over max. There are currently no known plans on what will happen with these extra cards.

## PVP

**Q: How are players divided: leagues, tiers, groups?**

A: All players are in one group for PVP. There is no leader board or ladder with different leagues or tiers.

**Q: But sometimes there are leader boards and I see it says Beginner, Advanced or Expert. What's that about?"**

A: Events and Mini-Events do break down reward brackets into different groups and have leader boardds to spread the rewards around more, but not PVP and these tiers have no bearing on PVP matchmaking or rewards.

**Q: How is matchmaking performed?"**

A: It uses an ELO rating system.