CUCM Setup Cisco Jabber in Phone only Mode

## Introduction

The purpose of this article is to show the steps necessary to set up the Cisco Jabber for Windows application to register to your on-premises Cisco Unified Communications Manager (CUCM) so it can be used as a softphone on a user's PC.

**please take a note that this is the bare minimum configuration required depending on the needs of your organization more configurations and setup may be required.**

## Steps

1. Setup UC services on CUCM

2. Setup DNS records on your domain

3. Configure the User account in CUCM

4. Configure individual Softphone phone in CUCM

5. Configure the Cisco Jabber app

## Detailed Steps

Phase one Setup UC Services on CUCM

**Step 1:** Go to **User Management > User Settings > UC Service**.

**Step 2:** In this new window click **add new**

**Step 3:** in this new window in the "**UC Service Type**" select CTI

**Step 4:** in the next window Configure the following Values

* Name: Should be something Meaningful so you can find it later
* Description: Should be something Meaningful
* Host Name/IP Address: The IP address of your CUCM
* Port: 2748
* Protocol TCP

**Step 5**: Click **Save** and **Apply Config** and return to the previous screen with the **Go Button**

**Step 6:** In this screen click the add new button again

**Step 7:** In this new window select "Directory"  and Click Next

**Step 8**: In this new window enter the following information

* Name: Should be something Meaningful so you can find it later
* Description: Name: Should be something Meaningful
* Host Name/IP Address: The IP address of your CUCM
* Port: 389
* Protocol: TCP (please note that in this window you can enter)

**Step 9:**Click **Save**, **Apply** config and return to the previous screen with the **Go** Button

**Note:** Both of the new services we configured should be listed in this screen now

Setup Services Profile

**Step 10**: Navigate to User **Management > User Settings > Service Profile**

**Step 11**: In this window, click add new

**Step 12**: Go down to the Directory Profile and select the Directory Profile we created earlier

**Step 13**: Go to Directory Profile under primary select the directory profile we set up earlier.

**Step 14**: Once all of that is done click save, and return to the previous screen with the **Go** button

### Setup DNS records on your Domain

**Note** I am using a Windows 2012 Server as my Active Directory / DNS server

Step 1: Open your DNS snap-in, Right-click to open the action menu and select Other New Records

Step 2: In this new window scroll down until you find Service Location (SRV) and click **Create Record**

Step 3: in this new window configure the following values

* Domain: (should already be filled in)
* Service:  **\_cisco-uds**
* Protocol: **\_tcp**
* Priority: 0 (if you only have one CUCM as I do in my lab this isn't important)
* Weight: 10 (if you only have one CUCM as I do in my lab this isn't important)
* Port Number: 8443
* Host Offering Service: proper FQDN of the CUCM server as resolved by DNS in our example it is Home-CUCM1.home.lcl

Step 4: Click **apply** and **OK**

Step 5: Right-click to open the action menu and select Other New Records

Step 6: In this new window scroll down until you find Service Location (SRV) and click **Create Record**

Step 7: in this new window configure the following values:

* Domain: (should already be filled in)
* Service:  **\_cuplogin**
* Protocol: **\_tcp**
* Priority: 0 (if you only have one CUCM as I do in my lab this isn't important)
* Weight: 10 (if you only have one CUCM as I do in my lab this isn't important)
* Port Number: 8443
* Host Offering Service: proper FQDN of the CUCM server as resolved by DNS in our example it is *Home-CUCM1.home.lcl*

Step 8: Click **Apply** and **OK**

At this point, we should be done with DNS.

### Configure the User account in CUCM

Return to your Cisco CUCM Admin Screen.

Step 1: Go to **User Management > End User**

Step 2: In this screen, click **Add New**

Step 3: In this Screen Enter the new user's information

Step 4: Scroll down to the Permissions Information near the bottom of the screen, click the add to Access Control Group button and search for the following groups:

* Standard CCM End Users
* Standard CTI Enabled

Click the box next to these groups and click the "Add Selected" button

### Configure individual Softphone phone in CUCM

Step 1: On your CUCM Go to **Device > Phone**

Step 2: In this screen, click add new

Step 3: In this screen, in the phone type field select "Cisco Unified Client Services Framework", Then Click Next

Step 4: Enter the following information in this screen:

* Device Name: It must begin with "BOT" and I suggest using the format "BOT+Username".
* Description: Enter a meaningful description
* Device Pool:
* Phone Template: I will use the Standard Client Services Framework, but you can create your own. (not in this screen
* Calling Search Space: select the appropriate CSS for your organization
* Media Resource Group List: select the appropriate MRGL for your organization
* Location: select the appropriate Location for your organization
* Owner User ID: use the user you created earlier.
* SIP Profile: I will use the Standard SIP Profile, but you can create your own (not in this screen)
* Device Security Profile: I will use the Cisco Unified Client Services Framework - Standard profile

Step 5: Click Save, after the record is saved the "Association" section will appear.

Step 6: In this screen Click on the Line[1] - Add a new DN link in the association section

Step 7: In this window enter the following Information

* Directory Number: Enter the Correct DN that this user will use.
* Route Partition: Select the correct route partition for this DN
* Description: Enter the proper Description
* Alerting Name: Enter the proper Alerting Name
* Calling Search Space: Enter the proper Calling Search Space
* Display (Caller ID)
* ASCII Display (Caller ID)
* Line Text label
* External Phone Number Mask

Step 8: Click **Save**, then **Apply Config**, then return to the device config by clicking the **Go** button.

Step 9: In the device configuration screen click apply config

Step 10: Go back to end user config by going to **User Management > End User**

Step 11: Click on the user to associate to the IP Phone

Step 12: Scroll Down to Device Information and Click on the **Device Association** button

Step 13: Search for your device with the name you gave it previously

Step 14: Scroll down to Directory Number Associations

Step 15: Go back to your device ( **Device > Phone** )

Step 16: Click on your device

Step 17: Click on the DN listed on the left-hand side

Step 18: Scroll down to the bottom of the page and click on the **Associate End Users** Button

Step 19: in the pop up user find our user in question and click the box next to the record and then click the Add selected button

Step 20: you should see your user under the users associated with line section and click save and apply config.