Crate

**Crates** are purchasable items that allow players to quickly get a hold of a variety of items, such as new heroes, skins and gear. Most crates contain a single item.

Similar to the store, there are multiple different types of crates that can be opened, and each contains a different set of drops. Accordingly, they all also have different prices, ranging from Bucks to Gold and limited-edition tokens.

Some crates are permanent and are always in the shop. Others are only available for a limited time using tokens awarded from events, typically featuring a new hero. There is a Daily Quest available that rewards the player if they unbox 5 crates in one day.

## Permanent Crates

### Gorgon's Downfall Crate

One of the Co-op Raids, Gorgon Wakes, can give Gorgon Crate Tokens in multiples of 25. The players must complete a a level 70 or higher raid in order to receive any tokens. The box itself requires 100 tokens to open each. Inside, it may reward Gold, Stamina, Quick Win Tickets, Skill Points, Bucks, Grenades of various qualities or 5 fragments of a regularly-rotating Hero, currently being Halloway.

### Silver Crate

These are can be opened for free 5 times each day, with a 10 minute cooldown between opening each. They otherwise cost 6,500 bucks to open, or tokens awarded from alliance wars. They may contain a small amount of hero fragments (1-3), various gear and Hero XP.

### Gold Crate

Comes for free once every 8 hours and costs 100 gold each or tokens awarded from alliance wars.

They may have anywhere from 10 to 20 fragments of a certain hero, and contains higher quality and rarer gear than Silver Crates.

### Skin Crate

These require 200 Skin Tokens to open. There are currently 109 skins in total, with 90 common, 15 rare and 4 legendary. Legendary skins are special in that they provide the hero with an alternate form of their Bronze or Silver skill. Taking them all into consideration, there's about an 78% chance of obtaining a common skin, a 20% chance of a rare skin, and only a 2% chance of a legendary. If the player unboxes a duplicate skin, the reward is transferred to varying amounts of **Nanodust** that can be used to buy skins directly.

### Custom Crate

This crate allows the player to create their own reward pool in 4 different tiers out of one Grand Prize, 3 Rares, 6 Uncommon and 10 Common. The player is guaranteed to get one of the items they select, but the lower tier prizes are more likely to be awarded, at 69% for common, 24% for uncommon, 6% for rare and only a 1% chance of the grand prize one selects.

No matter what the player chooses, the box can only be opened weekly. The first Custom Crate can be opened for free, but afterwards requires a $19.99 monthly subscription.

### Hero Crate

Hero Crates give you a guaranteed 3★ or better hero - if a duplicate, will be exchanged for fragments (60 for 3★, 165 for 5★, 585 for 7★). The box costs either 1 Hero Token or 300 Gold to open, but VIP users can buy 10 at a time with a discounted price of 2,700 Gold, with at least one of them being a 5★ hero.

Currently, 48 3★ heroes have a 1.81% chance each (Harbinger, despite being 5★, is listed among them}, 48 5★ heroes with .35% chance each, four 7★ heroes with a 0.1% chance each, and Kurtz, a 7★ hero with only a 0.05% chance of opening.

### Gilded Crate

Players that have been rewarded Gilded Tokens can use them to open these crates that have an improved chance of rarer heroes, as well as exclusive heroes that are not in the Hero Crate. At the moment, these exclusives are Kiyoshi, Venom, Jackal, Pariah, Striker, Purifier, Lancer and Commando. Gilded tokens are typically awarded during limited-time PvP tournament events that require winning matches using the heroes of the featured factions.

### Gilded Heroes Crate

These crates are similar to the Gilded Crates, but contain *only* the 4★ exclusives. The tokens are rare rewards from Gilded Festival Blitzes.

### Specialty Crate

Every 5 days out of a week, there is a rotation crate specializing in a certain element or a certain battle position (frontline, mid-line rear line). They contain 30 fragments of most heroes within their featured class, as well as a small chance of Hero Tokens, Gilded Tokens, and quick win tickets. The variants featuring specific elements can be opened with either a Specialty Token or 200 gold, and the ones featuring the battle position are double the price. VIP users can buy 10 at a time with a 10% discounted price using gold.

### 5 Star Crate

This crate contains only 5-star Heroes (not Heroes with more than 5 stars). Currently there are 38 available Heroes in this crate. The tokens are very rare rewards in feature events, and the box cannot be opened with gold.

### 7 Star Crate

Like the 5 Star crate, only contains Heroes that have 7 starting stars. Its tokens are high-level rewards for Hero feature events.

### Vault Crate

Can only be opened using Vault Crate Tokens. A variant of the Skin Crate that contains Event skins which are not craftable. Acquiring these tokens are very rare, but they may be available during solo raid events.

### Forged Fantasy Crate

With the addition of more Forged Fantasy Heroes in the game, they have received their own unique crate that contains these heroes only. The tokens are rare rewards from Gilded Festival Blitzes.

### Most Wanted Crate

This crate contains fragments of the newest and most popular Heroes in the game, along with the rare tokens for the other crates. These are high-level rewards for ranking in the Bounty events.

## Temporary Crates

### Step Up Crate

This is a tiered crate that features the newest hero, with an increased chance to unbox whoever that may be. Alongside an increased chance of the featured hero, you can also unbox starting at one, but increasing up to 9 heroes from 3★ to 7★. Every time you purchase this crate, the reward for the next Step Up Crate increases, with an appropriately increasing cost as well.

The first two tiers costs 300 gold each, increasing to 800 gold for the next two. Tier 5 requires 1,500 gold to open, increasing to 2,700 gold for the next one. Tier 7 has the same price, but guarantees getting the feature hero, meaning any subsequent openings will give fragments instead. The price resets to 300 for the next two tiers. Increasing once again to 1,500 for the next, while the Tier 11 box is completely free to open. Tier 12 costs 2,700, Tier 13 is free as well and the final tier box costs 2,700 gold.

Any subsequent purchases revert back to the Tier 8 crate and resumes again.

Be aware that the tier progression only counts for that specific hero's crate. Future new heroes that have their own step up crate will have the tier start at 1, no matter how many the player bought for the previous hero.

### The Event Skin Crate

Each new hero now comes with a daily co-op raid that can reward tokens used for opening a crate that can unlock a skin for the new hero. The crate also contains fragments of a couple of heroes, Platinum Core fragments, buck, stamina, quick win tokens or tokens for the Specialty Crate or Gilded crate. They require 200 of their respective tokens to open each.

### Feature Crate

For players that want the quickest way to get the new hero, the Feature crate is the way to go. It has nearly the same drop rate as the Hero Crate and costs the same, but has an increased chance of unlocking the new hero above any other. The featured hero has their star level increased by 1 for this crate.

## Gameplay Crates

These crates do not count for the daily quest.

### Patrol Crate

These are only available to players in an alliance and have completed at least one patrol. The more patrol points the alliance has, the better the crate will be. All of them contain some Alliance Gems, Universal Fragments, Hero XP and Bronze fuel cells. Once the alliance gets enough alliance points, the crate will upgrade from the base Bronze to the multiple tiers of Silver, Gold, and Platinum. They award an increasing amount of the aforementioned items, more Hero XP, as well as better quality and more fuel cells.

### PvP Crate

These are awarded to the player after 5 wins in PvP and are free to open. There is no cooldown time for the wins, and can be earned in any form of direct PvP (not including duels). Inside, there can be PvP Gems, Quick Win Tickets, Gold, Hero XP or Hero Fragments.

## Note

1. ↑ The Featured Rewards preview includes Dogface's Patriot skin but the Possible Rewards info panel doesn't. This article assumes it is possible.
2. ↑ Using the numbers on the information panel, 13x1.54 = 20.02% for rare, 90x0.87 = 78.3% for common and 4x0.5 = 2% for legendary. This adds up to 100.32% total chance but the in-game disclaimer notes the discrepancy is due to rounding.