EL-AL

**El Al Israel Airlines Ltd.** (TASE: ELAL, Hebrew: אל על נתיבי אויר לישראל בע״מ‎), trading as **El Al** (Hebrew: אל על‎, "To the Skies" or "Skywards", stylized as **ELעלALאל**; Arabic: إل-عال‎), is the flag carrier of Israel. Since its inaugural flight from Geneva to Tel Aviv in September 1948, the airline has grown to serve over 50 destinations, operating scheduled domestic and international services and cargo flights within Israel, and to Europe, the Middle East, the Americas, Africa, Australia and the Far East, from its main base in Ben Gurion Airport.

## EL-AL

El-Al Logo

El-Al Flag

## Leadership

### Subsidiaries

Sun d'Or, Katit, Borenstein Caterers, Superstar Holidays Limited, Tamam

## Operations

### Destinations

69

El Al is the only commercial airline to equip its planes with missile defense systems to protect its planes against surface-to-air missiles, and is considered one of the world's most secure airlines, thanks to its stringent security procedures, both on the ground and on board its aircraft. Although it has been the target of many attempted hijackings and terror attacks, only one El Al flight has ever been hijacked; that incident did not result in any fatalities.

As Israel's national airline, El Al has played an important role in humanitarian rescue efforts, airlifting Jews from other countries to Israel, setting the world record for the most passengers on a commercial aircraft (single plane record of 1,088 passengers on a 747) by Operation Solomon when 14,500 Jewish refugees were transported from Ethiopia in 1991.

El Al offers only kosher in-flight meals, and does not fly passengers on the Jewish Shabbat or religious holidays.

In 2012, El Al operated an all-Boeing fleet of 42 aircraft, flying over 4 million passengers, and employed a staff of 6,056 globally. The company's revenues for 2016 were $2,040 million, with losses of $81 million, compared to a profit of $57 million in 2010. In 2018, the company's revenue was $7.7 billion with a net loss of $187.55 million. In July 2020, having lost hundreds of millions of dollars due to grounded flights and layoffs as a result of the COVID-19 pandemic in Israel and abroad, the company reached a bailout deal with the government, and a private buyer purchased a controlling stake (42.85%) in September of that year, with the government purchasing any unwanted shares (15%).

## **History**

### 1948–1949: Foundation

In September 1948, Israel's first president, Chaim Weizmann, attended a conference in Geneva, Switzerland. Weizmann was scheduled to fly back to Israel in an Israeli government aircraft, but due to an embargo imposed on Israel at the time, this was not possible. An Israeli C-54 military transport aircraft was instead converted into a civilian plane to transport Weizmann home. The aircraft was painted with the logo of the "El Al/Israel National Aviation Company" and fitted with extra fuel tanks to enable a non-stop flight from Geneva to Israel. It departed from Ekron Air Base on 28 September and returned to Israel the next day. After the flight, the aircraft was repainted and returned to military use.

The airline was incorporated and became Israel's national flag carrier on 15 November 1948, although it used leased aircraft until February 1949, when two unpressurized DC-4s were purchased from American Airlines. The acquisition was funded by the government of Israel, the Jewish Agency, and other Jewish organizations. The first plane arrived at Lod Airport (later renamed Ben Gurion) on 3 April 1949. Aryeh Pincus, a lawyer from South Africa, was elected head of the company. The first international flight, from Tel Aviv to Paris, with refueling in Rome, took place on 31 July 1949. By the end of 1949, the airline had flown passengers to London and Johannesburg. A state-run domestic airline, Israel Inland Airlines, was founded in 1949 in which El Al had a 50% stake.

From its earliest days, the operation of the airline in keeping with Jewish tradition has been a source of friction; when the Israeli prime minister David Ben-Gurion was forming his first coalition, the religious parties would not join unless Ben-Gurion promised that El Al would serve only kosher food on its flights and would not fly on the Jewish Sabbath. EL AL owes its name to David Remez, the first Minister of Transport, who based the name on a passage from the book of Hosea. (Hosea 11:7)

### 1950s: Adding cargo service and destinations[edit]

A regular service to London was inaugurated in the middle of 1950. Later that year, El Al acquired Universal Airways, which was owned by South African Zionists.

El Al's cargo service was inaugurated in 1950 and initially relied on military surplus Curtiss C-46 Commando aircraft. The same aircraft type was used also for passengers transportation in certain routes. The same year the airline initiated charter services to the United States, followed by scheduled flights soon after.

In 1950–1951 El Al expanded its activities in Europe and added new destinations such as Vienna and Istanbul, Athens and Nicosia. On July 31 of 1950, the company celebrated the first anniversary of its regular flight program.

The airline was involved in several covert operations: In the early 1950s, El Al airlifted over 160,000 immigrants to Israel from Iran, Iraq and Yemen as part of Operation Magic Carpet and Operation Ezra and Nehemiah. In 1960, Nazi war criminal Adolf Eichmann was captured and flown from Argentina to Israel on an El Al aircraft.

In 1955, after using Lockheed Constellations for several years, the airline purchased two Bristol Britannia aircraft. El Al was the second airline in the world to fly this plane, after the British Overseas Airways Corporation. In 1958, El Al ran a newspaper advertisement in the United States featuring a picture of a "shrunken" Atlantic Ocean ("Starting Dec. 23, the Atlantic Ocean will be 20% smaller") to promote its non-stop transatlantic flights. This was a bold step: the airline industry had never used images of the ocean in its advertising because of the widespread public fear of airline crashes. The advertisement, which ran only once, proved effective. Within a year, El Al's sales tripled.

### 1960s: Turning profitable

Despite the purchase of its Britannias and inauguration of non-stop transatlantic flights the airline remained unprofitable. When Efraim Ben-Arzi took over the company in the late 1950s, the Britannias were replaced in the next decade by the Boeing 707 and Boeing 720 jet airliners.

The first year that El Al turned a profit was 1960. That year, more than 50 percent of the passengers flying into Israel arrived on El Al flights. On 15 June 1961, the airline set a world record for the longest non-stop commercial flight: an El Al Boeing 707 flew from New York to Tel Aviv, covering 5,760 miles (9,270 km) in 9 hours and 33 minutes. By this time, El Al was carrying 56,000 passengers a year—on a par with Qantas and ahead of established airlines like Loftleiðir. In 1961, El Al ranked 35th in the world in accumulated passenger distance. El Al's success continued into the late 1960s. In 1968, regular flights to Bucharest were inaugurated, and cargo flights began to Europe and the United States. The airline also established a catering subsidiary, Teshet Tourism and Aviation Services Ltd. All these ventures brought in a profit of $2 million that year.

#### Hijacking attempts

In 1968, El Al experienced the first of many acts of terrorism that have been perpetrated against the airline. On 23 July, the only successful hijacking of an El Al aircraft took place, when a Boeing 707 carrying 10 crew and 38 passengers were taken over by three members of the Popular Front for the Liberation of Palestine (PFLP). The aircraft, El Al Flight 426, which was en route from Rome to Tel Aviv, was diverted to Algiers by the hijackers. Negotiations with the hijackers lasted for 40 days. Both the hijackers and the passengers, including 21 Israeli hostages, were eventually freed. According to Sarah Levy, it was the Lubavitcher Rebbe, Rabbi Menachem Mendel Schneerson who saved Ariel Sharon's life, by advising him the night before to take a different flight. On 26 December of the same year, two PFLP members attacked an El Al aircraft at Athens International Airport, killing an Israeli mechanic. The Israeli Defense Forces responded to the incident on 29 December, with a night-time raid on Lebanon's Beirut Airport, destroying 14 planes on the ground belonging to Middle East Airlines, Trans Mediterranean Airways and Lebanese International Airways. The military action was responsible for the demise of the LIA, which had most of its fleet destroyed.

On 18 February 1969, Palestinians attacked an El Al plane at Zurich Airport, killing the copilot and injuring the pilot. One Palestinian attacker was killed and others were convicted but later released. Between September and December of that year, bomb and grenade attacks occurred at El Al offices in Athens, West Berlin, and Brussels. This wave of violence culminated in the failed hijacking of an El Al 707 by Patrick Arguello and Leila Khaled on 6 September 1970, as part of the Dawson's Field hijackings.

### 1970s: Going Boeing

El Al acquired its first Boeing 747 jet in 1971. Many felt it was a risky purchase given the high cost of the plane and fear of attacks, but El Al operations flourished after the purchase. Another Boeing 747 was delivered in 1973 and was used to start non-stop service from Tel Aviv to New York (El Al – Boeing 707s had flown the eastward nonstop since around 1961).

El Al passengers and passengers from other airlines were attacked at Lod Airport in 1972, in the Lod Airport massacre.

In the mid-1970s El Al began to schedule flights from airports outside of Israel that departed on the Jewish sabbath and landed in Israel after it had finished. However, the religious parties in the government were outraged by this change believing that it was a violation of Jewish law and contrary to the agreement signed in the early days of the state, in which El Al promised to refrain from flying on the sabbath. In 1982 the newly re-elected prime minister Menachem Begin, brought before the Knesset a vote to ban Sabbath flights once again (it passed by a vote of 58 to 54). Outraged, the secular community threatened to boycott the airline. In August 1982 El Al workers blocked Orthodox and Hasidic Jews from entering the airport.

In 1977 El Al established a charter subsidiary, El Al Charter Services Ltd., later renamed Sun D'Or International Airlines Ltd. Two years earlier the airline had suffered its first losses since the late 1950s, largely a product of the global recession. The management changed three times towards the end of the 1970s until Itzhak Shander was named president. As the political situation in Iran deteriorated, El Al began to airlift Jews to Israel. All the airline's infrastructure in Iran was eventually destroyed.

### 1980s: From receivership to profitability

El Al flights to Cairo were inaugurated in April 1980, following the Israel–Egypt Peace Treaty. In late 1982, after a long period of labor disputes and strikes, El Al operations were suspended. The government appointed Amram Blum to run the company, which lost $123.3 million in the fiscal year ending April 1983. The airline also sold its stake in Arkia at this time.

Operations resumed in January 1983 under receivership. The government purchased two new Boeing 737 aircraft and announced plans to acquire four Boeing 767 jets at the cost of $200 million. Within four years, El Al was profitable again. It broke another record since then surpassed, in May 1988 with a non-stop flight from Los Angeles to Tel Aviv, a journey of 7,000 nautical miles (13,000 km) in 13 hours and 41 minutes.

Flights to Poland and Yugoslavia were started in 1989.

### 1990s: End of receivership, Ethiopian Jews airlifted

In January 1990, North American Airlines began providing feeder services to El Al's US destinations. El Al held a 24.9 percent stake in the airline until selling it back to Dan McKinnon in July 2003. By this time, El Al was operating a fleet of 20 aircraft, including nine Boeing 747s, and had begun replacing its aging Boeing 707s with the Boeing 757. Early that year, following the collapse of the Soviet Union, El Al inaugurated regular flights to Moscow. No airlifts from the former Soviet Union were possible at the time but permission was granted in 1991. Charter flights commenced in August 1991, with immigrants also occupying all available seats on El Al's scheduled routes. In cooperation with Aeroflot, El Al flew more than 400,000 Jewish immigrants to Israel within a three-year period.

On 24 May 1991, an El Al Boeing 747 cargo plane airlifted a record-breaking 1,088 Ethiopian Jews from Addis Ababa to Israel in the framework of Operation Solomon. Two babies were born during the flight. The plane carried twice as many passengers as it was designed for. In less than 36 hours, 14,500 Ethiopian Jews were flown to Israel. On 27 April 1994, El Al received its first Boeing 747-400.

El Al flights were inaugurated to the Far East and, in 1995, El Al signed its first codesharing agreement with American Airlines. In February 1995, the receivership under which the airline had technically been operating since 1982 came to an end. In June 1996, El Al recorded its first flight from Israel to Amman, Jordan.

In 1996, El Al recorded US$83.1 million in losses, due to the resumption of terrorist activities and the government's open skies policy. To keep its planes flying during this period, El Al introduced flights "to nowhere": passengers were offered various kinds of in-flight entertainment as the plane circled the Mediterranean. One-day shopping trips to London and visits to religious sites in eastern Europe were also promoted. In 1997, El Al opened a separate cargo division.[*clarification needed*]

### 21st century

El Al's first Boeing 777 embarked on its maiden flight in March 2000. Later that year the controversy over flights on Shabbat erupted again, when the airline announced that it was losing US$55 million a year by grounding its planes on Saturdays. After privatization of the company began in June 2003, the policy regarding Shabbat flights was expected to change.

The first phase of the long-delayed privatization of the company commenced in June 2003 and by Israel's Government Companies Authority, headed by Eyal Gabbai. 15 percent of El Al's shares were listed on the Tel Aviv Stock Exchange. By June 2004, 50% of the company had been sold to the public. By January 2005, a controlling share of the company had been transferred to Knafaim-Arkia Holdings Ltd. As of October 2014, El Al's major shareholders are Knafaim Holdings (36%), Ginsburg Group (10%) and Delek Group (10%).

In August 2010, El Al and JetBlue signed an agreement to provide connecting through tickets between Israel and 61 destinations in the United States from October 2010, via John F. Kennedy International Airport in New York.

In 2015, El Al introduced a requirement that female flight attendants wear high heels until passengers had been seated. The airline's workers' union stated that the requirement would endanger the health and safety of the flight attendants and instructed its members to ignore the rule. Later that year the requirement was removed.

In August 2017, El Al made their inaugural flight of the Boeing 787 Dreamliner. Their first variant of the plane was the 787-9, but in late 2019, they took delivery of the 787-8. The inaugural service was from Tel Aviv to London and Paris, with the transatlantic inaugural flight from Tel Aviv to Newark. El Al introduced a Premium Economy to this aircraft, in a 2-3-2 configuration. They also launched an upgraded Business Class with “pods” in a 1-2-1 configuration. This was upgraded from the original 2-3-2 configuration of their Business Class on the 777-200. Their Economy Class now also featured large personal touch screen entertainment and WiFi. In Business Class, the seats go to a 90° flat bed, have personal service, large touchscreen personal entertainment screens, and storage.

In May 2017, El Al re-inaugurated service to Miami International Airport with a Boeing 777-200ER airplane. The service offers 3 nonstop Tel Aviv to Miami flights per week. This is currently the only nonstop flight from Israel to the southeast United States. The service now continues with the Boeing 787-9 Dreamliner fitted with the new El Al Business Class.

In April 2018 the Israel Postal Company issued a stamp with different El Al-planes commemorating the 70th anniversary of the airline.

In July 2019, El Al retired its sole freight aircraft, a Boeing 747-400F, ending its dedicated cargo flights. The airline plans to use charter services by other airlines for this purpose from now on.

### 2020s: COVID and Peace

In March 2020, El Al suspended operations due to the ongoing COVID-19 pandemic. The Israeli government had announced that all visitors and residents to Israel would have to undergo a 14-day quarantine upon arrival into the country. El Al also converted some of their Boeing 787 Dreamliner airplanes to serve as cargo flights to transport medical goods from China to Europe through Tel Aviv's Ben Gurion Airport. El Al also offered some passenger flights to get stranded Israeli citizens home. These flights went from Tel Aviv to Miami, New York, London, Paris, and more. They also offered 2 services to Australia during the pandemic. This was the first ever nonstop flight from Israel to Australia. El Al offered 1 flight from Tel Aviv to Perth and Tel Aviv to Melbourne.

On 1 July 2020, after returning substantial amounts of leased aircraft (and canceling current leases) the airline canceled all flights and suspended operations indefinitely. On 6 July, the company announced it had worked out a bailout deal with the government to make up the hundreds of millions of dollars it had lost due to the COVID-19 pandemic in Israel and abroad. The proposed deal would net the airline $250 million in government loans (with a guarantee for 75 percent of the loan in case of defaults) and an additional $150 million from its own sale of company shares which, if not sold, would be purchased by the government. The deal was approved by a Knesset committee. On 17 September, it was announced that Kanfei Nesharim, a company owned by 27-year-old Eli Rozenberg (son of US Centers Health Care nursing home chain founder Kenny Rozenberg), had bought a controlling 42.85% stake in the airline with a $107 million offer. Under the prior negotiated bailout deal, the Israeli government, which had committed to buying any unwanted shares as part of a rescue package, bought $34 million worth of shares, for a stake that equals roughly 15% of the company. The holdings of El Al's owners before the bailout, Knafaim Holdings, fell to 15.2% from 38%. The new management will seek to emphasise "punctuality" and work to upgrade food services across all classes.

From September 2020 to April 2021, EL-AL Announced that Many More Destinations would begin Service, after the Pandemic Eases down. This Came following the Normalizations of Relations with Many Countries, in the Abraham, Berlin & Geneva Accords.

## **Company Affairs and Identity**

### Headquarters

El Al's headquarters are located on the grounds of Ben Gurion Airport in Central District, Israel, near Lod.

### Operations

During 2005, the airline transported 3.5 million passengers, a rise from 3.2 million in 2004 and 2.8 million in 2003. 60% of the airline's passengers are Israeli. In 2006, El Al posted a $44.6 million loss on revenues of $1.665 billion. The company is facing four lawsuits, two of which have been approved as class actions, which could cost the company $176.2 million. El Al spends $100 million a year to conform with the airline security measures required by Israel's Shin Bet security service. In early 2007, El Al opened a new King David Lounge at Charles de Gaulle airport in Paris. New lounges at Heathrow airport in London and JFK International airport in New York had also opened in late 2007.

In 2007, El Al invested NIS 1 billion in the purchase of two new Boeing 777-200s that included an updated El Al decal. The aircraft are fitted with upgraded seats with adjustable headrests and legrests. Each seat is equipped with a touch-screen entertainment system. The first aircraft, named "Sderot", completed its maiden flight from New York to Tel Aviv on 26 July 2007. The second, "Kiryat Shmona", was delivered at the end of August 2007.

After the United States Federal Aviation Administration downgraded Israel's aviation safety rating to 2 in February 2009, an IATA member has warned El Al, as well as competing airlines Arkia and Israir, that they may appear on the European blacklist of banned carriers. Giora Romm, head of the Civil Aviation Authority of Israel, responded to the claim, stating: "We are in close contact with the Europeans," He added, "I don't know what the fuss is about. The Europeans' e-mail is strange. We are doing everything we can to improve security." The European Union has yet to make an official statement on the matter. El Al uses the Amadeus CRS system for reservation, inventory, check-in and online bookings. In November 2012, the United States FAA restored Israel's category 1 rating.

El Al has a cargo branch, El Al Cargo, which became independent in 1997. As the national cargo airline of Israel, it operates between Tel Aviv, Liege and New York plus ad hoc worldwide charters with one Boeing 747-200F aircraft. Before 2001, when the Israeli air cargo market opened up to competition, El Al Cargo enjoyed a monopoly. Now its main competition comes from CAL Cargo Air Lines.

As of 2020, the company employs a staff of 6,360 globally and has a fleet of 45 aircraft. The company's revenues for 2016 were $2.04 billion, totaling losses of $80.7 million compared to a profit of $57 million in 2010.

El Al has Hebrew language voiceovers and Arabic language subtitles in its flight safety videos, which is followed by another video in English.

## **Subsidiaries**

### Borenstein Caterers

The main business of Borenstein, a company (fully owned by El Al) registered in the U.S. and operating at New York's JFK airport, is the production and supply of kosher ready meals to airlines and other institutions.

### Katit

Katit (a company fully owned by El Al) is mainly engaged in the production and supply of meals to the company's employees.

### Sun d'Or

The charter operations of the Group is carried out through Sun D'Or, a company fully owned by El Al. Sun D'Or operates as a tourist organizer for wholesalers and individuals and markets charter and scheduled flights, both by means of leasing full aircraft capacity to third parties, or aircraft parts' capacity to a number of partners for pre-negotiated prices, or by direct sales. Starting from 2011, Sun D'Or operates as a tourist organizer, while maintaining the "Sun D'Or" brand for scheduled and charter flights marketed by Sun D'Or. In March 2011, The Israel Civil Aviation Authority (CAA) announced the suspension of Sun d'Or's operating license effective 1 April 2011. The CAA based its decision citing non-compliance with Israeli and international airline management standards, mainly lack of self-owned planes and crew. Since then, Sun d'Or no longer operates own aircraft but utilizes planes from its parent, El Al.

### Superstar Holidays

Superstar (a company fully owned by El Al) is a tourist wholesaler that markets tourist package deals to travel agents and passengers, and sells airline tickets at discounted prices for flights on the company's routes.

### Tamam

Tamam (a company fully owned by El Al) is mainly engaged in the production and supply of kosher ready meals to airline companies.

### Former

#### Up

On 26 November 2013, El Al unveiled its now-defunct low cost airline *Up*, which commenced operations on 30 March 2014, initially to Berlin, Budapest, Kyiv, Larnaca and Prague using five Boeing 737-800s transferred from the El Al fleet. *Up* was founded by its parent El Al to be used on some routes to Europe where it replaced El Al itself. All *Up* flights were operated by El Al, using El Al's call sign and codes with a four digit number. For flights over two hours the airline offered a buy on board service.

In August 2014, Ryanair CEO Michael O'Leary foreshadowed the development of a *Ryanair Israel*, connecting Israel with cities across Europe. He said an inhibiting factor in the plan was Israeli authorities' protectiveness of El Al from competition. The CEO of *Up* wished to recreate the airline business world. Ryanair started serving Ovda Airport and Ben Gurion Airport in the winter season 2017/18 from several airports throughout Europe.

*Up* ceased operations on 14 October 2018. All of its six destinations and fleet were reintegrated into mainline El Al operations.

## **Security**

As a prime target for terrorism, El Al employs stringent security procedures, both on the ground and on board its aircraft. Though time-consuming and discriminatory, these procedures have won El Al's security reputation. In 2008, the airline was named by *Global Traveler* magazine as the world's most secure airline.

### Onboard missile defense systems

El Al planes have been fitted with anti-missile counter-measures since the early 2000s, with the initial system known as Flight Guard.

Since the early 2000s, El Al has been the only commercial airline to fit its planes with systems to defend against anti-aircraft missiles. In 2014, El Al began to fit some of its planes that fly on more sensitive routes with an updated missile approach warning system (MAWS) that employs an infrared missile-tracking camera, an “infrared (IR), ultra-violet (UV), or radar missile-approach warning sensor to detect a missile launch in the very early stages of an attack” and a laser system to act as a counter-measure. In November 2014, under the Israeli government's SkyShield programme, Elbit's Commercial Multi-Spectral Infrared Countermeasures (C-MUSIC) system was adopted by El Al. "C-MUSIC is one of the biggest and most complex projects ever undertaken at Elbit and in Israel".

### Airport security measures

At Israel's Ben Gurion Airport, plainclothes and uniformed agents monitor the premises for explosives, suspicious behavior, and other threats. Armed security personnel also patrol El Al terminals overseas. Inside the terminal, passengers and their baggage are checked by a trained team. El Al security procedures require that all passengers be interviewed individually prior to boarding, allowing El Al staff to identify possible security threats. Passengers are asked questions about their place of origin, the reason for their trip, their job or occupation, and whether they have packed their bags themselves. El Al believes interviewers can spot signs of nervousness.

At the check-in counter, passengers' passports and tickets are closely examined. A passport without a sticker from the security checkers will not be accepted. At passport control passengers' names are checked against information from the FBI, Canadian Security Intelligence Service (CSIS), Scotland Yard, Shin Bet, and Interpol databases. Luggage is screened and sometimes hand searched. In addition, bags are put through a decompression chamber simulating pressures during flight that could trigger explosives. Even at overseas airports, El Al security agents conduct all luggage searches personally, even if they are supervised by government or private security firms.

### Flight security measures

Undercover agents (sometimes referred to as sky marshals) carrying concealed firearms sit among the passengers on every international El Al flight. Most El Al pilots are former Israeli Air Force pilots. The cockpits in all El Al aircraft have double doors to prevent entry by unauthorized persons. A code is required to access the doors, and the second door will open only after the first has closed and the person has been identified by the captain or first officer. Furthermore, there are reinforced steel floors separating the passenger cabin from the baggage hold.

In April 2013, the Israeli government increased payments to El Al to secure 97.5% of the airlines' security costs, ahead of the Open Skies agreement to take effect in 2014 with the European Union.

## **Controversies**

### Security controversy and passenger profiling

The airline was criticized by Hungarian courts for refusing to search luggage with the passenger present, acting against Hungarian domestic laws stipulating that only authorized officials are able to undertake such searches.

In 2008, a civil case was brought to the Supreme Court of Israel by the Association for Civil Rights in Israel, which alleged that El Al's practice of ethnic profiling illegally singled out Arab passengers for tougher treatment. The group had petitioned "for the complete elimination of racial profiling" by the airline. In 2015, the court dismissed the petition on procedural grounds, accepting in part the government's argument "that it could not completely change without heavily burdening all travelers," but reimbursing the Association for Civil Rights in Israel a total of NIS 30,000 for its legal fees, and finding that the petition "had already gotten security to be less discriminatory." The court left the door open for a renewed petition in the future if required.

### Treatment of female passengers

In September 2014 it was reported that there have been repeated incidents where some ultra-Orthodox male passengers refused to sit next to female passengers, sometimes delaying flights. As result, a petition was initiated with Change.org to pressure El Al to alter their policy of allowing ultra-Orthodox passengers on flights to negotiate switching seats. The petition reads: "Why does El Al Airlines permit female passengers to be bullied, harassed, and intimidated into switching seats which they rightfully paid for and were assigned to by El Al Airlines? One person's religious rights do not trump another person's civil rights."

Following the incidents, Iris Richman, founder of *Jewish Voices Together*, a group created to address issues of religious pluralism in Israel and the U.S., encouraged passengers to protest this behavior through the US government, referencing "49 U.S. Code § 40127 – Prohibitions on discrimination: Persons in Air Transportation." According to this directive, she wrote, "An air carrier or foreign air carrier may not subject a person in air transportation to discrimination on the basis of race, color, national origin, religion, sex or ancestry." Richman contacted the U.S. Department of Transportation, Aviation Consumer Protection Division, and stated the department "is willing to investigate any situation where any employee of a carrier – i.e. a steward/ess – participated in asking someone to change a seat because of their gender."

In November 2014 Tova Ross in *The Forward*; disagreed that this is discrimination against women. She wrote, "...If we [women] want the right to pray and practice and dress in the ways we see fit, why do we cast such caustic aspersions on the premise of a man who calmly asks to change his seat in order for him not to stray from his preferred religious outlook?"..."A favor for a fellow human being, no matter how archaic we may deem his beliefs. We are indulging a request that we may neither understand nor agree with, but if it doesn’t really put us out, if the flight isn’t full and there is in fact someone who will easily volunteer to switch seats, then what is everyone’s colossal problem with the mere premise?"

El Al said that it would not put a policy in place to handle situations where male Haredim refuse to sit next to female passengers, but would instead attempt to satisfy passengers involved in such incidents on a case-by-case basis.

In February 2016, Renee Rabinowitz filed a successful lawsuit against El Al after being involved in an incident where an ultra-Orthodox man refused to sit next to her on a flight from Newark International Airport to Tel Aviv and the flight attendants asked her to move seats. Later in 2018, the airline decided to immediately remove any passengers who refuse to sit next to a woman.

### Other events

In 2013, an El Al flight unprecedentedly returned to the gate to retrieve an 11-year-old cancer patient, Inbar Chomsky, who was removed from the flight after she misplaced her passport. Just before takeoff, her passport was found in another passenger's backpack, and the crew began to negotiate for the plane to return and pick up the young passenger on her way to a summer camp for children with serious illnesses. El Al released a statement noting that "planes rarely return to the gate after departing...but when the passport was found on the plane...a decision was made and the plane returned to pick up Inbar.”

## **Services**

### Frequent flyer program

Matmid is El Al's present frequent flyer program. King David club cards (red) were issued 1991. It was re-launched in 2004 following the merger of El Al's previous frequent flyer programs. It has five tiers: Matmid, Matmid Silver, Matmid Gold, Matmid Platinum and Matmid TOP Platinum. Points accumulated in the program entitle members to bonus tickets, flight upgrades, and discounts on car rentals, hotel stays, and other products and services. Points are also awarded for travel with partner airlines, as well as for nights at partner hotels and for credit card purchases. Matmid points can be collected on most flights operated by South African Airways, Sun D'Or, Qantas and limited Aeroméxico flights Points are accumulated for any fares (ex. promotions), and points age—i.e. lose their validity after three years. To join Matmid, a one-time fee must be paid.

### Lounge

The King David Lounge is the name adopted by El Al for special airport lounges that serve the airline's premium class passengers. There are seven King David Lounges worldwide at the key airports at Ben Gurion International Airport, John F. Kennedy International Airport in New York, Newark Liberty International Airport, Paris-Charles de Gaulle Airport, London Heathrow Airport, Los Angeles International Airport and M.R. Štefánik Airport in Bratislava. All King David Lounges offer drinks, snacks, newspapers and magazines (Israeli and foreign), while some lounges also offer free Wi-Fi internet access. The King David Lounge at Terminal 3 at Tel Aviv-Ben Gurion airport is equipped with a telephone, shower facilities and a spa; it has a separate section for first-class passengers.

### Cabin

El Al offers four types of classes on its planes:

* First class – Boeing 777-200ER. First class is in a 2–2 configuration and has a pitch of 79" and 23" wide.
* Business class – on all planes (type of business seat changes with type of aircraft). Business class on the 787 is in a 1-2-1 configuration while the 777 is in 2-3-2 business class configuration. Business class on the 777 has a seat pitch of 55" and 19.5" wide. On the 787, the dimensions are 78" and 23" respectively, and 44" and 20.5" on all 737 aircraft.
* Premium economy class – on all wide-body aircraft. Same configuration as economy on the 777 with 36" seat pitch, and is branded as “Premium Class”. On the 787, the seat pitch is 38" with an 18.5" wide seat, in a 2-3-2 configuration and is branded as “Premium Economy”.
* Economy class – All planes. Economy class has a seat pitch of 32" (31" on the 787) and 18" seat width (17" on the 737 and 787).

### In-flight entertainment

Personal AVOD screens are provided on all Boeing 777-200ERs and Boeing 787s. Streaming with iPads and smartphones by an El Al app is provided on Boeing 737-900ERs and some Boeing 737-800s, where there are no personal AVOD screens.

## **Fleet**

### Current Fleet

As of February 2021, El Al has an all-Boeing fleet composed of the following aircraft:

## **Destinations**

El Al serves a wide range of destinations on four continents in 50 countries with a well-developed European network including the transcontinental nation of Russia. The airline serves a number of gateway cities in North America such as New York–JFK, Newark (NJ), Toronto–Pearson, Miami, Los Angeles, Boston, Las Vegas, and San Francisco. They have also expanded their service to Asia such as Bangkok–Suvarnabhumi, Mumbai, Beijing–Capital, Hong Kong, and Tokyo–Narita. From its founding until 2020, El Al's inability to overfly Saudi Arabian airspace, along with that of several other Arab and Muslim countries, has reduced their ability to further expand their route network in Asia. In 2018, Saudi Arabia granted permission to Air India to fly a five times weekly flight from Tel Aviv to New Delhi using Saudi Arabian airspace. If Saudi Arabia does not allow El Al to use their airspace, El Al might lose a large share of their Asian market due to other airlines having shorter and cheaper flights. However, the recent contacts between Israeli and Saudi officials may change the Saudi position. In September 2020, Saudi Arabia opened airspace to Israeli aircraft for the first time. El Al also offers services to Johannesburg in South Africa and Zanzibar.

Prior to the COVID-19 global pandemic, the airline had plans to perform experimental direct flights between Tel Aviv and Melbourne. The service would have been the airlines` longest ever direct flight and the first direct connection between Israel and Australia.

### Codeshare Agreements

El Al codeshares with the following airlines:

* Aerolíneas Argentinas
* Aeroméxico
* Air China
* Air Serbia
* Alaska Airlines
* American Airlines
* Ethiopian Airlines
* Etihad Airways
* Gulf Air
* Hong Kong Airlines
* Iberia
* jetBlue
* Kenya Airways
* LATAM Brasil
* LOT Polish Airlines
* Qantas
* S7 Airlines
* Swiss International Air Lines
* TAP Air Portugal
* Thai Airways
* Vietnam Airlines