Technical Support

## General Troubleshooting

A lot of technical issues with Dungeon Alchemist can be solved by running this checklist first:

1. Have you tried restarting your machine?
2. Is your OS up-to-date?
3. Are your drivers up-to-date? (esp. graphics drivers)
4. Have you Verified the Integrity of your installation through Steam? Verifying your install of Dungeon Alchemist may fix your issue.
5. Have you tried clearing your Steam cache?
6. Have you checked your Resource Monitor (or equivalent) to check for any abnormal resource drain / disk failures?
7. Have you tried (temporarily) disabling your antivirus software or adding an exception for Dungeon Alchemist?
8. Have you checked your Dungeon Alchemist crash logs?
	1. Windows:
		1. *C:\Users\[USER]\AppData\LocalLow\Briganti\Dungeon Alchemist\Player.log*
		2. *C:\Users\[USER]\AppData\Local\Temp\Briganti\Dungeon Alchemist\Crashes*
	2. MacOS:
		1. *~/Library/Logs/Briganti/Dungeon Alchemist/Player.log*
	3. Linux:
		1. .$STEAM\_DIR*/steamapps/compatdata/1588530/pfx/drive\_c/users/steamuser/AppData/LocalLow/Briganti/Dungeon Alchemist/Player.log*

If you're still unable to run Dungeon Alchemist satisfactorily after completing these steps, your crash log (if available), your hardware specs, and which OS you are using should be emailed to support@briganti.be. We may also have some more advanced troubleshooting steps we could try, if you're interested.

## Known Solutions

### Running Dungeon Alchemist

#### I can't connect to steam from Dungeon Alchemist

*The Steam Workshop may go wonky if you use a shortcut to open Dungeon Alchemist. Right click Steam's icon in taskbar and open Dungeon Alchemist through there for best results.*

#### My mouse pointer is moving by itself

*With several I/O peripheral devices installed (like drawing tablet, game controller, flight stick) it is possible that Dungeon Alchemist will pick up their input signal and will move the mouse pointer. Unplug all additional input devices to check which causes the issue.*

#### Dungeon Alchemist doesn't start and I have Citrix Workspace or a VPN installed

*Citrix Workspace is known to cause problems for games based on the Unity Engine (like Dungeon Alchemist). Please check the crash log if it is actually the case. For some a re-install of Citrix is helpful. On the web you can find different workarounds that may or may not help in your specific case.*

#### Dungeon Alchemist won't launch after recent Windows Update

If Dungeon Alchemist previously worked but after a recent System or Security Update won't launch find the .exe file for Dungeon Alchemist and tell it to run in Compatibility Mode for a previous version of Windows such as Windows Vista.

### Using Dungeon Alchemist

#### My Export is Showing up Blank on Foundry

*Foundry only supports images up to 16384px. Exporting at 300dpi reaches that size pretty quickly. Exporting your Map at a lower DPI generally fixes this issue.*

#### The minis in my connected Heroforge account aren't showing

*As part of Hero Forge's licensing, Hero Forge requires models to be purchased as a 3D Digital Model to port over to Dungeon Alchemist.*

#### The Script for Roll20 isn't working

*Ensure you have an active Roll20 Pro account for API access. You may need to reload the API. Make sure the map is a new page, not the first/existing map, go to the Map Layer and drag the JPG from your assets and say yes to resizing your map, then while you're still on the map layer paste the API text and press enter.*