Video 27

"Are you kidding me, that's your name?"

Vivian: Yes this is Vivian Rogers

Chugh: This is your refund manager so you are in front of your computer now?

Vivian: I- This is my refund manager?

Chugh: I'm calling to refund your money which you paid for your today for maintenance ok? And I believe-

Vivian: Ok

Chugh: -you had a word with my agent

Vivian: Was that him, Jim from Microsoft?

Chugh: Yes, Jim? You talk with Jim? But you are speaking right now, I am the manager k,

Vivian: Ok

Chugh: I am the refund manager

Vivian: And what your name, I'm gonna write your name down, what your name honey?

Chugh: Chugh

Vivian: Excuse me?

Chugh: C-H-U-G-H, Chugh

Vivian: Are you kidding me, that's your name?

Chugh: Yes, yes

Vivian: Ok, Jim told me to have my bank open

Chugh: So your bank is open now?

Vivian: Yes, um, if you could put it over to my chequing that would be great

Chugh: First of all you do one thing, close dat page and come back to your normal home screen

Vivian: What's the normal screen?

Chugh: Normal screen means whenever you turn on your computer you can see a page I was talking about that

Vivian: Oh the dextop

Chugh: Yeah your dextop

Vivian: Ok I'm on my dextop

Chugh: Open the google chrom from here

Vivian: How do I do a new tab

Chugh Uh, just look at your, on the top, on the-

Vivian: Confirmation

Chugh: -top, on, on the top, uh, Honey, Honey, just quit I will tell you. There, there is a plus symbol, just try to look at the top left and

Vivian: hmmmmm, don't see it

Chugh: There is a plus symbol

Vivian: It's in the right or the left?

Chugh: Left

Vivian: Cause I see on the-

Chugh: Left

Vivian: Cause I see an X and there's a plus right there

Chugh: Very good, give a click on that honey, alright down over there- U as in Uniform, yes U. Then L as in Liquid. Then T as in Thomas. Then R as in-

Vivian: Ultraviolet?

Chugh: No no, dear the, the way I am telling you just write it down ok? Type it down. Ok so how much have you typed still now?

Vivian: Um-

Chugh: U-L-T-R-A

Vivian: Yeah ultra, then V-I-O-L-E-T

Chugh: No no no. It's after V-I type it down E as in Echo

Vivian: Ok

Chugh: Then W as in whisky

Vivian: Oh as whisky, I love whisky. Oops I hit enter and it went to Google

Chugh: No no no, don't press enter after ultraviewer I'm telling you-

Vivian: Shoot

Chugh: -what you have to press

Vivian: Ok, do I hit that plus sign in the top?

Chugh: Yes honey, you can do that

Vivian: Honey, are you sitting in the bathroom or something there's just a terrible echo.

Chugh No-no, no

Vivian: Ok

Chugh: Ha

Vivian: Cause if you were I'd say it's kinda rude talking to a wo- a lady on the phone and you're sitting on the bathroom

Chugh: Never

Vivian: Are you on the phone with someone else?

Chugh: No no no, can you hear me?

Vivian: Did you just take another call?

Chugh: No no no, can you hear me now?

Vivian: Yeah I can hear you now, it sounded like you took another call. Can you put your supervisor on? Can you put Jim back on?

Chugh: Jim, is... an agent. You are speaking with your manager now this is Chugh, so-

Vivian: So you're, you're like the higher upper, vice president over there

Chugh: Heh heh heh

Vivian: Uh the second option says download remote support sofware Ultraviewer

Chugh: Very good honey, very good honey, honey just give a click on that, give a click on that, you are doing good. After you click, after you click over there what can you see on the screen, do let me know, is there a square box on- on the first and there is a yellow color which is showing download-

Vivian: Yeah it says pricing, do I click on pricing

Chugh: No, no no, honey. What I am telling you understand what I am telling you. After you click that, you can see on the first square box. You can see at the bottom it's written, eE- download in the yellow color, can you see that download in the yellow color

(I will continue later)