Frequently Asked Questions (FAQ)

## Did TCE Mk.II get's his data of stations and prices from an online database, or is it a strictly local database?

*Answer: The database of TCE Mk.II is completely local, but it contains a support tool call EDDB-Relay to access EDDB/EDDN online data and stores this data into the local TCE database.*

## What I have to do, when i got an error message?

*Answer: Please give me some information's about what you have done to trigger the error, the details report (when pressing "Details"), the error message itself, what version of TCE you are using and a screenshot of TCE Mk.II with the message. That will be really helpful.*
In addition, send me your current database by using the 'Report A Bug' button at the Launcher or Options panel when launched. Attach the ErrorReportFiles.7z to the report via mail.

## I can see TCE Mk.II only on my desktop, but not in Elite Dangerous?

*Answer: Please select the "Borderless Windows Mode" at the display options of Elite Dangerous.*

## What can i do, if a panel doesn't fit my resolution on my monitor, the font is too big or too small or how to make it transparent?

*Answer: There is a CONTROL button at the top-left corner of every panel (for the Main panel, you will find them with CONTROL > PANEL). It opens the panel control window to change the transparency, the size of the panel and the font size. Click at the SAVE CHANGES button to store the adjusted values.*

## How to move the panels across the screen?

*Answer: All panels could be moved by click+hold onto the panel name. For the Main UI, you have to select CONTROLS > PANEL to display the panel name. You can move it from the top to the bottom, if you like. The three bottom panels (Waypoint, Credit and Summary) could be also be moved to the top. They will adapt accordingly.*

## My frame rates are low, when using Elite Dangerous and TCE. What should I do?

*Answer: There is a Microsoft bug for apps, using transparent window forms. Please activate the Aero Mode at your Windows 7 installation to fix the issue. Please try also to reduce the Trade Range at the Navigation panel. It has the most impact of the performance of TCE, which can give resources free to ED, bringing back frame rates to normal.*

## When I want to click on Routes -> Planner or Routes -> Finder I only get the Message "No Data". What is the problem?

*You must have at least two registered markets in your database, otherwise you get the message, you saw. Fill up your database with plenty of markets around your current position by using the EDDB-Relay option at the launcher.*

## When pressing the CONNECT button, TCE reporting "NOT VERIFIED". What I have to do?

*Answer: Start EDMC alone and you will be prompted to authenticate with a “verification code”, which you will shortly receive by email from Frontier. Note that each “verification code” is one-time only - if you enter the code incorrectly or quit the app before authenticating you will need to wait for Frontier to send you a new code. If you are not prompted to authenticate, but instead see the message “Error: Invalid Credentials” then choose the menu option EDMarketConnector → File → Settings (Windows) and double-check your username and password.*

## I seem to have a problem with the EDMC failing authentication, what should I do?

*Answer: The most common fix is to deauthorize EDMC first. Do it here: https://auth.frontierstore.net/*

*Thereafter do the following steps:*

*1. Start EDMC alone to get to the login page to authorize EDMC.*

*2. Login and approve the authorization once.*

*3. EDMC should thereafter confirm the success.*

*If you encounter further issue in the use of EDMC, checkout the troubleshooting page of EDMC.*

**Here is another way to solve the problem, if you having trouble with the steps above:**

*1. Start the Launcher of TCE.*

*2. Select the extensions menu.*

*3. Select add credentials button (this pops up the EDMC GUI).*

*4. Login through Fdev portal.*

*5. Close EDMC.*

*6. Select application path and point it to the EDMC.exe file.*

## When I start TCE it only shows 'Waiting for Elite Dangerous. Please enter the game or restart.' Where is the problem?

*Answer: The waiting message comes, if TCE Mk.II can't find any position data in the Net Log file. Please do the following to fix the issue:*

*Edit your AppConfig.xml file, located in Elite Dangerous\Products\elite-dangerous-64\ folder, if there is the entry VerboseLogging = "1" under <NETWORK section. It should look like that:*

```
  <Network
  VerboseLogging="1"
  Port="0"
  upnpenabled="1"
  LogFile="netLog"
  DatestampLog="1"
  >
  </Network>

```

T*o edit the right file, you have to identify the proper location of the file. Please check this: https://support.frontier.co.uk/kb/faq.php?id=108*

*Start Elite Dangerous till you are in the game.*
Start TCE.
Check first, if the right folder path was selected within TCE to your game version (like elite-dangerous-64).
Launch TCE.

*On the other side, you can create a file named AppConfigLocal.xml at the products/elite-dangerous-64 folder beside the Appconfig.xml file with the following content:*

```
  <AppConfig>
  <Network
  VerboseLogging="1"
  >
  </Network>
  </AppConfig>

```

*Thereafter you will no longer need to set verboselogging after an update of Elite, but you have to remove the VerboseLogging="1" entry once from the AppConfig.xml file.*

## TCE hides behind Elite Dangerous, but I have set it to borderless window mode. What is the problem?

*Answer: A user reported this issue, but he fixed it by moving his DVI-D connector from the bottom to the top connector at his Radeon R9 390X gfx card.*

## I want to make a donation, because I want to support this TCE project?

*Answer: Thank you very much in advance. To make a small donation and become a supporter, you will find the button at the Options panel or launcher of TCE.*