How to File a User Report

If you come across a broadcaster or user on Twitch whom you feel has violated Twitch's Terms of Service (ToS) or Community Guidelines (CG), you have the ability to send a report to our Moderation team for review.

### On this page:

* How to File a Report on Desktop
* How to File a Report on Mobile
* Reporting Best Practices

## HOW TO FILE A REPORT ON DESKTOP

### REPORTING A CHANNEL

1. Click the **3 Vertical Dots menu** icon in the bottom right below the video player on the channel page or the relevant clip, highlight or past broadcast.
2. Click the **Report** option to open the **Report User** form.
3. Follow the report flow to select the proper category and write a detailed description of the violation.

### REPORTING A USER IN THE CHAT

1. Click on the user's name in chat.
2. Click the icon and then the **Report** option. This will open the report form in the page.
3. Follow the report flow to select the proper category and write a detailed description of the violation.

### REPORTING A WHISPER

1. Click the **cog**  located in the top right of your Whisper window.
2. Click the **Report** option.
3. Follow the reporting flow to select the most appropriate category for your report and fill in any further information in the **Tell Us More** field.

## HOW TO FILE A REPORT ON MOBILE

### REPORTING A CHANNEL

1. **On iOS**: Tap the icon next to the whisper and friend buttons. **On Android**: Tap the icon in the top right hand corner.
2. Select **Report** from the menu that appears on the bottom of the screen.
3. Select the correct report reason from the next menu that pops up.
4. Type out a detailed report reason in the description field and tap send.
5. Confirmation will pop up stating that your report has been sent.

**iOS**

**Android**

### REPORTING A USER IN THE CHAT

1. Tap on the username in the chatroom.
2. Select **Report** from the menu that appears.
3. Select the correct report reason from the next menu that pops up.
4. Type out a detailed report reason in the description field and tap send.
5. Confirmation will pop up stating that your report has been sent.

### REPORTING A WHISPER

1. When you receive a whisper, tap the **cog** icon wheel next to the username that you are reporting from inside the whisper screen.
2. Select **Report** from the menu that appears on the bottom of the screen.
3. Choose the appropriate report reason from the menu that pops up.

Please note that abuse of the User Report Tool constitutes a violation of our Terms of Service and Community Guidelines. Accounts associated with such activity may be suspended. Mass or repeatedly reporting the same content will not increase the speed in which a report is investigated.

## REPORTING BEST PRACTICES

When submitting your report, please include as much useful information as possible in the **Tell Us More** and **Description** fields. We've provided some guidance on the most helpful kinds of additional information that you can include.

* **Date, time (including time zone), and description of the violation**
* **Where the violation occurred and/or the target of the violation**For example: The username of the person being harassed, the name of the channel in which the violation occurred
* **Content showing the violation**For example: A link to VOD with timestamp, screenshot, or chat log.
* **Game names**This is useful for reporting in-game cheating or prohibited games.

The more information and context you provide, the more easily and effectively our specialists can process your report. After reporting a user you may be presented with an option to block them. When filing a report, please make sure you select the most appropriate category. This ensures that your report is processed as quickly and effectively as possible. Please note that you will not receive a response in regards to the outcome of our investigation.

If your report pertains to user harassment, please also see our help article for more information on how to manage harassment in chat.