Frequently Asked Questions (FAQ)

## I'm new here. What do I do?

Start by reading the trading card guide to get to know the basics surrounding CBL and how to set up a hub to start collecting cards.

## I got some new cards, but they're not showing up in my collection?

We have separate "Reload" buttons for different parts. The "Reload" button on the main (Details) tab only reloads your currency and prizes, to reload your card collection you need to press the "Reload" button on the CardList tab.

Note that Google Sheets does not support buttons on mobile sheets - you will need to press the button either in a browser on your phone, or on a computer instead. If you are mobile-only, we can set up auto-running reload scripts for you on your User Hub.

## I pressed the Reload button, but I get an error

```
Exception: Too many simultaneous invocations: Spreadsheets

```

Google sheets isn't a perfect backend system, it can be slow or get stuck at times. This happens when there is heavy usage on our master sheet, it's best to wait a while and try again later. Spamming this might only make it worse.

## I bought a pack, but it's not showing up after reloading | Only 1–2 cards are showing up

Packs are generated and paid out by the backend, this is not immediate and can even get quite slow when Google is being annoying.

If you try to buy a pack while a previous pack is still being processed, your request will not go through. There is a very valuable status overview sheet where you can check on the status of your pack, and see if the system is free for a new pack purchase.

The backend gives up after 6 minutes, sometimes if Google is being really annoying 6 min is not enough to process a pack. That means a mod / vol will need to finish processing the pack manually. Unfinished packs are impossible for mods to miss, so there's no need to mention it unless it takes longer than a day. This will also be clear on the status overview page.

## I bought a pack, and it's showing up twice in my order tab

Sometimes the backend receives the same request twice for some reason, we don't know why. This is possible for mods to miss, so you can ask a mod directly or ask in the help-support-and-questions channel in the Discord.

## What should I do with my first tokens?

You should buy packs. Most people like buying Basic Packs at first to quickly grow their collection, but this will only get you Base-XIF cards. You can also buy Special Packs, which are more expensive, but can you get Special Cards as well. If you have GC, you can add up to 5 GC to a pack to get better odds to get higher tier Special Cards.

## I spun slots but it hasn't increased my currency

Slots need to be processed by a mod/vol manually, this can take anywhere from a few minutes to a few days depending on the timezone and availability of the mods. You can check when the last payout was on the status overview sheet.

If the slots have been paid out, but you haven't received (some of) your prizes, you can ask a mod. However, it might be because you (accidentally) spun the slots twice in the same day. The slots are in EST so be careful about when you spin them. Older User Hubs will show the time spun on the Slots in your own timezone, whereas never User Hubs should show the timestamp with an "(ET)" at the end of it, signifying that the timestamp is in the Slots timezone and accurate for what day the slot spin counts for.

## I'm having trouble with a trivia

Trivias will get easier the more you do because you see recurring themes. Don't forget to make use of Google and reverse image search to help you out.

You can always send a DM to the trivia host asking for an extra hint or just some nudge in a direction.

## What are Exchange Celebs?

Exchange Celebs are celebs whose Base, IF, SIF, and XIF cards can be exchanged for Experience Points (EXP). You can also "Reverse Exchange" those cards for them, paying EXP to get the cards instead.

## What are Bonus Celebs?

Bonus Celebs are randomly picked celebs that typically change each week. If you pull a Base, IF, SIF, or XIF card of a Bonus Celeb, you can win Raffle Tickets.

## What are Lottos and Lotto Tickets?

Lotto tickets can be won in Slot spins and bought in the EXP shop in the Portal.

Lottos are typically held once a week on Discord. All your Lotto Tickets will automatically be collected, without you having to do anything. There is a rough 1/3 chance of winning something with each ticket, and you will be tagged if you win.

## What are Raffles and Raffle Tickets?

Raffle tickets (RT) are typically obtained via events or draws, such as Hunger Games, Bonus Celebs, Face-off competitions, sports events, etc.

Raffles are typically held once per month on Discord. Usually only 2 (a rare once in a while up to 3) RTs are taken from you, the rest of your tickets will remain for the next time. You are guaranteed a prize for each of your RTs, and you will be tagged with what you win.

## What's a Custom Friendly?

A Custom Friendly is a battle on our Subreddit between two celebs of your choosing.

## How do auctions work?

We have a separate Auction Discord server, where each auction is posted as a separate channel. Any user can auction off their cards, but we have specific moderators and volunteers that post the channels and handle processing. You can read more about auctions on the Auctions page.

## What events happen on the Discord server?

We have a dedicated page just for all the typical events that happen daily, weekly, and monthly. Have a look at it here: Events