CUCM Configure Call Pickup

## Introduction

the purpose of this article is to explain CUCM call pickup functionality and how to configure it so your system users can take advantage of it.

## Scenario

The Avengers and the Xmen sit in the same office space, any avenger can pickup any avenger call with call pickup, any Xmen can pickup a call with call pick up. if either the Avengers or Xmen are away from their desks then the Avengers can pickup the Xmen calls or vice versa with group call pickup.

## Call Pickup Types

* **Call Pickup** - Call Pickup allows a call that is ringing on a phone to be picked up at another phone within the same pickup group. The user must press the **PickUp** key and **Answer** soft keys to pickup the call. The user gets connected to the incoming call that has been ringing the longest

* **Group Call Pickup** - Group call pickup allows users to pickup incoming calls in another Call Pickup Group. The user must press the **GPickUp** soft key, dial the group number of another group , and **answer** the call to make the connection

* **Directed Call Pickup** - Directed call Pickup allows users to pick up a ringing call on a DN directly by pressing the GPickUp soft key and entering the directory number of the device that is ringing. The User must press the **GPickUp** soft key, dial the **DN** of the ringing phone, and answer the call that will now ring on the user phone to make the connection.

* **Other Pickup** - Other Group Pickup allows users to pick up incoming calls to a group that is associated with their own pickup group. When more than one associated group exists, the priority of answering calls for the associated group goes from the first associated group to the last associated group in order. The user must press the soft keys **OPickUp** and **Answer** to make the call connection

## Steps

1. Create the Call Pickup group
2. Associate Call Pickup groups to each other
3. Create a Soft key layout with the appropriate call pickup options
4. Apply the new Softkey Template to your affected phones
5. Assign the DN to the call pickup group

## Detailed Steps

### Create the Call Pickup group

Step 1 Go to **Call Routing > Call Pickup Group**

Step 2 Click **Add New**

Step 3 In this new window enter the following Information

* Call Pickup Group Name
* Call Pickup Group Number - This needs to be unique to the system.
* Description
* Partition - This should be the same partition as the other phones
* Call Pickup Group Notification Policy
* Call Pickup Group Notification Timer
* Check the boxes for:
	+ Calling Party Information
	+ Called Party Information

After you are done click **save**

Step 4 After you click save the window will expand. it will add the "Associated CallPickup Group information" Section to the Screen. if this is the first group you set up you can click saved and Back to Find/List

Step 5 Repeat the process for all of your other groups (in our example case we also have to create or X-MEN Call Pickup Group

### Associate Call Pickup groups to each other

NOTE: Call pickup groups are looked up by their number and not their name when they are associated so you may have to write down the numbers of the call pickup groups on your system to ensure you are associating them correctly.

Step 1 Go to call routing Call Pickup Group

Step 2 Click on your Call Pickup Group name

Step 3 In this window go down to the "**Associated Call Pickup Group Information**". set the partition and click lookup. NOTE: if you have a lot of call pickup groups enter the Call Pickup Group Number to narrow the list. Select the Call Pickup group you want to associate and click "**Add to Associate Call Pickup Group**" Button

Step 4 You should see the group in your "Current Associated Call Pickup Groups > Selected Call Pickup Groups" Section

### Create a Soft key layout with the appropriate call pickup options

Step 1: Go to Device > Device Settings > Softkey Template

Step 2: In this window click on the find button straight away

Step 3: locate the standard user template and click on the copy button

Step 4: In the new Window Enter a new name and Description for your New Softkey Template and Click **Save**

Step 5: After you click save the screen layout will change like below

Step 6: Click the go button next to "Configure Softkey Layout"

Step 7: in this screen ensure Select a call state to configure is set to "On Hook". Select Pick up (PickUp) and click the ">" arrow to move it to the "Selected Softkeys" box

Step 8: Repeat the process for Group Pick up (GPickUp) and Other Pickup (oPickup)

Step 9 Click Save and then select "**off hook**" and repeat Steps 7 & 8 for this state and click save

Step 10: Click **Save** and **Apply Config** we are done in this section.

### Apply Softkey Template to Affect phones

In our example, all of our phones are affected but we will only show how to modify one of them.

Step 1 Go to **Device > Phone**

 Step 2 Click on the "Device Name" of the phone to modify

Step 3 Scroll down to Softkey Template click the down arrow and select the Template you created earlier

Step 4: Click Save and Apply Config

### Assign the DN to the call pickup group

Step 1: Go to **Device > Phone**

 Step 2: Click on the Device Name of the first phone of the user in the pickup group

Step 3: Click on the DN on the left-hand side

Step 4: Scroll Down to Call Forward and Call Pickup Settings and Select the correct pickup group in the "Call Pickup Group" selection

Step 5: Click **Save** and **Apply config**