General -- FAQs (Frequently Asked Questions)

Here are some answers for some frequently asked questions by new and old beYou Users.

#### (Q) My Username won't work to log in to the beYou Website?

(A) Your beYou World Username will be your COMPLETE Second Life Legacy Name with a space between First Name and Resident if that applies. Example: PattyCakeBaking Resident

#### (Q) How do I update my username for the beYou Website?

(A) Visit a beYou Lawyer. They will need to change it for you.

#### (Q) I Lost or forgot my password and can't log in to the beYou Website?

(A) Your Password can be recovered if lost or changed at a beYou Kiosk Terminal. We have them in City Hall on the Main beYou World Sim and in most beYou Affiliate Grocery Stores. To reset your password, click the kiosk and choose ?Password and then type in your new password. Once you've successfully changed your password it will also remind you of your login name.

```
[11:16] beYou Terminal: Updating password, please wait...
[11:16] beYou Terminal whispers: Password updated..
[11:16] beYou Terminal: Your password was reset. Make sure to login with username: beYouSales Resident

```

#### (Q) How do I edit my Profile or Name?

(A) Click here for information on editing your profile and what you can change.

#### (Q) My Gender (Sex) is wrong, I need to change to Male or Female.

(A) You cannot change your gender yourself, you will need to contact a beYou Doctor who can change this for you. (Keep in mind that these changes are only allowed once per 30 days). To contact a doctor you can use the beYou website to search professionals. This is a menu option off of the Profession navigation menu.

Link: Doctors Online

#### (Q) I purchased or packaged an item but it didn't get delivered, How do I get a redelivery?

(A) If your purchase was a copiable item, you can use the blue gear icon on your beYou Hud to get to the Caspervend re-delivery page. You can use the hot-key Control+F to search for the item. If it was a no copy item or delivered direct from your beYou assets then you will need to submit a Support Ticket for that.

#### (Q) My Age is wrong, I need to change to Child, Teen or Adult.

(A) You cannot change your age yourself, you will need to contact a beYou Doctor who can change this for you. (Keep in mind that these changes are only allowed once per 30 days). To contact a doctor you can use the beYou website to search professionals. This is a menu option off of the Profession navigation menu.

Link: Doctors Online

#### (Q) I am getting errors when I attach or detach an item or an item will not detach.

(A) You will need to enable beYou World's Second Life experiences, Click here for information on how.

#### (Q) Ann Daralia attacked me with a Zombie bat. How do I press assault charges?

(A) We don't currently have a beYou Police Profession but please submit a Support Ticket and we will put her on time out.

#### (Q) My plant is stuck in growing, harvesting or setting up, what do i do now?

(A) If a plant should get stuck in Harvesting, Growing or Setting up mode please give it about 10 min to update and if it still has not updated, create a support ticket in the support portal and they will send you further instruction on the next steps to take.