Barnes and Noble Cafe

Barnes and Noble Café

*Based on the location on Orange Blossom Trail, near the*
Florida Mall, Orlando

Once you enter the store, the café will be in front of the
store to you right. When you make a right, you will walk through a passage way
between two magazine stands. Once you enter the café area, you will be
confronted by the seating area before you get in line to order your items. Once
you head into the café, you will need to keep heading straight to order your
items such as, food and drinks. While this may seem to be owned by the company Starbucks,
Barnes and Noble technically owns the items and just has rights to use the logo
and items from Starbucks.

**Seating Area**

At the café entrance, facing forward, on you right are
single seat tables and a table top seating area near the front glass window. On
your left, you will see seating areas for parties three or more. Also on you
left will be little stands filled with seasonal items, coffee cups, coffee
mugs, and tumblers.

**Ordering Area**

Once you head into the café, you will need to keep heading
straight to order your items such as, food and drinks. While this may seem to
be owned by the company Starbucks, Barnes and Noble technically owns the items
and just has rights to use the logo and items from Starbucks.

There is no sign indicating where the line starts or where customers
should be to order. So once you enter, keep to your right and follow the passage
way towards to glass case where all the items sold are showcased. Also next to
the case is a fridge filled with bottled beverages which you can pick out on
your way to cash out at register.

**Pricing**

Prices for food items in the café may vary. Because this is
not owned by Starbucks, the prices may not be the same at a regular Starbucks.
Also Starbucks reward cards are not accepted because of the same reason. Barnes
and Noble membership can be used to get a discount of 10% off your entire order.

**How to Order**

Once you end up by the case of food items, an employee will
be there to ask you of you need any help. As there are many choices, they don’t
mind if you take your time. Once you pick what items you want, head over to the
register, which is to the left of the glass case. Example order:

Employee: “Hi, what can I get for
you today?”

Customer: “Hello can I get a
(insert item)?”

Employee: “What size would you
like?” or “How many would you like?”

Customer “I would like (insert
size or amount).”

Employee: “Ok, no problem. It will
be right up. Your total is…”

An employee will then ask you if you have a Barnes and Noble
membership. Here is what you do:

If you have a Barnes and Noble membership, give
them your card or email or phone number so that they can add the additional 10%
off.

If you don’t have a Barnes and Noble membership,
you can say no and pay for your order.

If you don’t have a membership and want to sign
up, tell the cashier so that they can start the process.

**Paying**

The café takes cash and card from customers. They do also
have the updated system where you do need to insert your credit and debit card
with the chip. After you pay, the employee will hand you your receipt and get right away to making your order.

**Receiving items**

If you have ordered to stay in the café, items will be given
to you on plates with silverware if you need it. If items are ordered to go,
they will be given in a white paper bag. All hot and cold drinks will be served
in appropriate cups for beverages.