FAQ

## Free Prize

### Invite Your Friends and Get FREE Prizes!

GEAR UP for major social and guild upgrades coming in the next couple updates by inviting your friends! You will be able to DELEGATE your battle to your friends to help you fight through the toughest battles. You will be also able to BORROW your guild's heroes to fight your battles through the HERO EXCHANGE.

Invite your friends to join you on this Heroes Tactics journey, ask your friends to enter your referral code and get a FREE 3 STAR Makhai at the end! Your referral progress can be found in your player icon > Referral Rewards.

## Gameplay Tactics

### Movement and Effective Range

Range Heroes can only "effectively" attack enemies that are 2-5 cells away (displaying a non-broken arrow). If the enemy is outside of that range, only 50% damage will be dealt, (displaying a broken arrow). If enemy is in a nearby cell, range heroes can only melee attack and only deal 50% of damage.

You can view your units and enemy units movement range by tapping on the their character icons on the bottom left battle "Sequence Panel".

### Wait

When it is your hero's turn to make a move, you can "Wait" to temporarily pass your turn until the end of the round, letting the enemy go first. This strategy can be used for continuous charges to reach an enemy far away or wait for an enemy to come into effective attack range.

Note: If multiple heroes. "Wait," The first hero that waited will attack lastly in the next round, the hero that waited last will attack first.

### Defend

When it is your hero's turn, "defending" can reduce damages dealt to your hero. This is especially useful when your "tank" hero is surrounded by enemies.

Note: When defending, counterattacks can still be carried out. Only common attacks are affected.

### Block

Disable a range hero's range attack by "blocking." This can be done by placing your hero right next to the enemy's range hero. It will prevent enemy range hero from attacking weaker heroes and forcing them to melee attack the "blocking" hero. Range hero melee attack only deals 50% of damage since it is out of the "effective" range.

### Training Grounds

To learn more tactics, visit Raina at Training Grounds.

## Hero Customization

### Special Features

Some heroes have their own special features. For example: "Anti Counterattack" heroes will not receive a counterattack after attacking. "Aerial Movement" heroes are able to move through obstacles and other heroes. Skills of "male" and "female" heroes are subject to certain weaknesses and advantages when attacked or attacking a specific sex.

### Gathering Equipment

A "gray question" mark means you don't have this item or the items to forge it. Tapping on the item will show a list of places where you can battle to collect needed items. Tapping on the places will navigate you directly to the locations.

### Equip and Promote

Strengthen your heroes by filling in equipment spots. "Green plus sign" means you can equip your hero with equipment. Once all slots are full, you can "Promote" your hero to permanently add the stats from the equipment to your hero.

Note: Once you have equipped a hero with an equipment, you cannot unequip the item.

### Forge and Equip

A green hammer in the equipment slot means you don't have this equipment, but you have available items to forge it to fill this equipment slot.

### Enchanting

Enchanting equipment can make your heroes stronger. You can use either "gold" or "items" to enchant. Enchanting does not give better stats during the hero's promotion. If items are enchanted during promotion, partial resources used for enchantment will be returned to the player. Items can be enchanted to different levels according to their color: items cannot be enchanted if they are Gray. Items can be enchanted to 1 star if Green, 3 starts if Blue, 5 stars if Purple.

### Leveling Up and Hero Books

Other than leveling up your heroes by battling, you can also use HERO books. Sometimes these books can be purchased in the General Store.

Note: There are two types of leveling:"Player Level" can be leveled up by collecting EXP points; "Hero Level" allows level up by collecting hero points or using HERO books. "Player level" determines the "Max Hero level" that you can level up your hero at that point in time.

### Upgrading Skills and Skill Usage

You can upgrade your hero's skills to increase skill attack stats. Every time you promote a hero, a new skill is unlocked. Tapping on the skills' pictures allows you see details about each hero's unique set of skills. For every hero, there is one manually cast skill (based on energy), and three auto cast skills. During battle, once your hero reaches full energy, you will see the yellow light box, tap this box and tap the enemy you want to attack in order to unleash the manual skill.

### Gathering and Evolving with Soulstones

Once you have enough soulstones you will be able to "Evolve" your hero. Evolving your hero greatly increases your hero's stats and increases your STAR ranking by one. If you don't have enough soulstones, tap on the "+" sign and on the right it will show you where you can gather more soulstones. Sometimes certain soulstones may also be available for purchase in General Store, Arena Store, Sky Arena Store, Pirate Store, and Camex Store. If you do not see a place for gathering these items, it means we are currently working on new chapters. You will be able to gather them once new chapters are released.

## Resources

### Exchange Items at Various Stores

Among the stores in the world of Heroes Tactics, General Store, Arena Store, and Sky Arena store are always available (unlocks at certain levels), Camex Store and Pirate store will randomly appear and only appear for a short period. Make sure you take the opportunity to purchase some rare items!

### Gathering Resources (Stamina, Gold, Crystals)

Just about everything in this game will reward resources (gold, stamina, crystals). Hint: You can add friends to request stamina and send them stamina without affecting your own. Here's a partial list of places you can gather resources: Story Mode, Arena, Sky Arena, Scrimmage Tower, Training Grounds, Wishing Ponds, Tasks, Daily Check In, Friends.

### Exchange Gold and Stamina with Crystals

You can also exchange Gold or Stamina using crystals at "The Vault".

TIP: There are chances that you will get BONUS gold when you exchange them using crystals (chance of DOUBLING, TRIPLING, X 5, OR X 10!!!!!)

## General

### Color Codes

Hero "promotion level" and items are color coded in the world of Heroes Tactics. Same as leveling up heroes and collecting items, colors signify more advanced hero or items. Advancement of colors starts from gray (basic) > green > blue > purple (most advanced).

### Raid Cards

You will be able to "Raid" a stage with Raid Cards once completing the stage with 3 STARS. Raiding allows you to quickly obtain loot, EXP points, and HERO points. You can raid once or raid multiple times. To achieve 3 STARS, all your heroes must survive during battle and you must beat the stage within 5 rounds. Stamina is used during raiding.

### VIP Privileges (Fun! Fun! Fun!)

By purchasing crystals, you are upgraded to VIP level. The more crystals you purchase, the more upgraded your VIP level, the more FUN you will have! Thanks for supporting us!

### Monthly Card (Best Deal!)

Monthly card is the best deal you can get for crystals. You will receive 150 FREE crystals every day. Also, you will receive 300 VIP points, which upgrades you to VIP level 1, allowing you to enjoy VIP level 1 privileges. Thanks for supporting us!

## Facebook Fan Page

Become a Facebook Fan to Participate in Events We have a fast growing Facebook Fan Page (approaching 55K fans) where we post occasional news, promotions and events about Heroes Tactics. Become a fan now and join the community!

"Like" us on Facebook now!

## Connection

### Internet and Firewall Issues

You probably get pretty annoyed when you are having internet connection issues and we reply, "Are you sure internet is working?" Sorry about that, but we do see a lot of users in this situation = P. Some countries also have firewalls that block certain connections coming in and out. If you are having connection issues, please first check to see if you are able to load info through your mobile browser (Chrome, Safari). Please also try using VPN. If your browser is working fine and VPN doesn't help, please contact us at support@heroestactics.com with the following info:

1. Your Wifi Provider
2. Your Mobile 3G/4G Provider
3. Your Location (Country)

## Support

### Contact Us with Any Questions or Suggestions

Our first priority is our players, and our player's gaming experience. We put this "support" button EVERYWHERE so you can contact us any time, any where. If you have any questions, have encounter an issue, or any suggestions, please do not hesitate to contact us. We are always looking for ways to improve. Thank you for contacting us!