FAQ

## FAQ's

How do I play the game?

**To play the game through Steam** - Play through Steam

**To play the game through Facebook**, click the “play game” link under the main Timeline picture here RCC Facebook page or you can use this link - http://apps.facebook.com/ridingclub/

What are the minimum computer requirements to play the game?

**Recommended minimum specs for good game performance on Facebook**

a. OS: Windows 7/8/8.1/10 or Mac OS X

b. Browsers: Waterfox

**Note**: We have successfully run the game on significantly lower specs. These are our recommended settings for good performance, but we do know many of our users play on lower spec machines

**Recommended minimum specs for good game performance on Steam**

**MINIMUM:**

* + **OS:** Windows Vista, 7 (SP1 required), 8, 10
	+ **Processor:** Dual Core CPU 2.0 GHz (Intel Core 2 Duo or Athlon X2) or better
	+ **Memory:** 1 GB RAM
	+ **Graphics:** Dedicated graphics card (NVidia GeForce 8800 GT or better)
	+ **DirectX:** Version 9.0c
	+ **Storage:** 1 GB available space

**RECOMMENDED:**

* + **OS:** Windows Vista, 7 (SP1 required), 8, 10
	+ **Processor:** Quad Core CPU 2.0 GHz (Core i5) or better
	+ **Memory:** 4 GB RAM
	+ **Graphics:** Dedicated graphics card (GeForce GTX 650 / AMD Radeon HD 7770 series or better).
	+ **DirectX:** Version 11
	+ **Network:** Broadband Internet connection
	+ **Storage:** 1 GB available space

**Note**: We have successfully run the game on significantly lower specs. These are our recommended settings for good performance, but we do know many of our users play on lower spec machines.

How do I contact you?

You can email us at ridingclubteam@gmail.com

Why can't I post on the Steam Forum?

Steam have a policy that you add $5 to your Steam wallet, or have some games purchased (Free games don't count). This is to prevent trolling accounts and only necessary if you want to post on forums or discussion in Steam, or add friends to Steam (friends that have active accounts can still add you.) The money isn't taken though, it's saved in the wallet and you can spend it on anything you like within Steam, so to purchase games or go towards a game purchase, or in game items. If you don't want to partake in any forum or discussion activity, then you do not need to add funds, all you need to do is create the account. (You can of course add funds at any time if you change your mind)

Why can't I post on the Facebook page wall?

You need to "like" the page before you can post messages on the wall. You can comment on other players posts, but will be unable to post your own until you have "liked" us.

Payment queries

Please email us with the full details to ridingclubteam@gmail.com we can only deal with payment queries submitted in this way

I'm getting a "disconnection" message, why?

Disconnecting usually means you can't connect to our server because of your firewall. Check your Firewall settings.

For the standard windows firewall you can check this link Firewall Settings

However, it could be your Antivirus blocking it, in which case you would need to check the user help section of your Antivirus to see how to enable it to allow certain programs.

Can I change my horse?

After the selection process at the start of the game, yes, you can change the appearance and name of your horse, and also the appearance of your avatar if you wish for 4000 coins. You will keep everything you have worked hard for, your stats, levels, items, rank etc. You may view all the horse choices and won't be charged anything unless you make changes and want to save them.

How do I restart the game?

It's not possible to restart. The game will store the settings and progress you have. The only way is to start with a completely new account

I have a Mac and am experiencing problems

If you are using a Mac on Facebook and experience difficulties, it's possible you are using a 64 bit processor. There are two sorts of processor, 32 bit and 64 bit depending on your processor or CPU, Unity typically runs on a 32 bit. (64 bit means it can handle more data.) At the moment Unity do not have a Web player specific for Macs that support 64 bit, (there is a release for Windows, and we hope that Mac will follow soon in development). Unity say on their forums that the 64 bit web player for windows, may work on a 64 bit Mac, you can find the download link here - Unity 3D Player Near the bottom of the page that opens, you will see some blue writing that says "**Here it is**" click those words and the download should start for you. Alternatively, they say the 32 bit player may work with Safari. Alternatively, try playing the game on Steam

Can I go any higher than level 60?

No, level 60 is the highest level of achievement. You will still earn experience towards Upgrading Items even after achieving level 60 (see further down the list for Upgrading information) and can further increase your horses abilities, your Action Points, and the speed with which they refill by upgrading.

How do I clear the close combinations?You can either approach and jump both at slow canter (hold arrow down) or jump the first at slow canter then change immediately to normal, or you can try the bounce, pressing the space bar in quick succession for two immediate jumps one after the other

Why do I sometimes wait ages for an opponent to finish?

There is a time out limit of 5 minutes plus the course time allowed, so if a player does not start right away, leaves the game, walks away from the computer etc, you could be waiting for that time to complete before any result comes up.

Error, "Sync with steam

Close out of steam completely. Then right click it, run as administrator. then run the launcher and sign in. (You may need to close Steam via task manager to ensure it closes completely)

How do I invite friends?

If you want to add someone who is not a current friend, you need to friend them first. You can click their name in either the chat and select "view profile", direct from their player profile, from Rider Search, or from the Global Ladder. Just click on their profile picture and you get the option to go to their Facebook page or their Steam page, depending on where they play. By clicking on the blue Facebook icon, or the Steam icon then you can send an invite to become friends via their profile pages. Once you are friends, the game will add them to your friends list. (Remember, Steam friends can only be added to the Steam version, and Facebook friends can only be added to the Facebook version)

Use the "Invite Friends" link above the friends list towards the top right on your game screen, a list of your Facebook friends will then appear for you to select from. Your friends have to accept your request before they will show in your list.

If you want to add someone who is not a friend on Facebook, you can click their name in either the chat and select profile, or direct from their player profile, just click on their profile picture and you get the option to go to their Facebook page, then you can send an invite. It's an easier option that trying to search them on Facebook

Invite friends will not work for me

**Steam** have a policy that you add $5 to your Steam wallet, or have some games purchased (Free games don't count). This is to prevent trolling accounts and only necessary if you want to post on forums or discussion in Steam, or add friends to Steam (friends that have active accounts can still add you.) The money isn't taken though, it's saved in the wallet and you can spend it on anything you like within Steam, so to purchase games or go towards a game purchase, or in game items. If you don't want to partake in any forum or discussion activity, then you do not need to add funds, all you need to do is create the account. (You can of course add funds at any time if you change your mind)

If a **Facebook** pop up window isn't opening for you to invite, it is possible that you do not have pop up's enabled for the site. Make sure you have pop ups allowed for Riding Club Championships specifically. There is a guide here how to do this which covers the most commonly used browsers - Allowing Pop Up's

You could also try with a different browser to see if you can invite then.

Identical scores on a course, how is the winner determined?

It only shows to .000 on the screen, the computer actually calculates a far more exact time, so for example your time would have been something like 25.47005 and your opponents time 25.47721

Problems with - horse turning in circles, game freezing, space bar not making it jump etc, or anything non responsive

Players have said when they get Facebook notifications or chat messages this can cause this to happen. Try turning your chat off when you play, and also try enabling full screen mode to minimize interference from Facebook adverts etc. Sometimes clicking in the game screen will allow your progress, or using "esc" and then resume. Make sure you have the most up to date version of Flash player, although the game itself doesn't run on Flash, Facebook uses an incredibly high Flash content which can eat up processor resources which in turn can affect some games and apps that run through Facebook. If you are using a laptop make sure also your battery power is set to max or high usage (having it plugged in to charge is not enough for some). Make sure you have the most up to date version of your internet browser installed or even try with a different browser. You can also try on different graphic settings within the game, use the settings option in the top right corner of your game screen.

Check the "Troubleshooting" section also for more suggestions

My game is lagging, what can I do?

See if there are any updates for your graphics card as this is probably a graphics card problem. Also try turning down your graphic settings from the cog icon in the top right corner of your game screen, making sure also that "auto adjust quality settings" is not checked.

Check the "Troubleshooting" section also for more suggestions

There is a guide here how to do this which covers the most commonly used browsers - How to clear your cache

Can I sell items I do not want?

No, once purchased you cannot sell them again

How do I upgrade Items?

1. Purchase the item you wish to upgrade from the shop, or equip the item that you want to upgrade from your inventory if you already own it.

2. Earning XP (experience) fills up the upgrade progress bar. (You can see the progress as you earn XP)

3. When an item is ready to upgrade, the bar will turn gold and you will get a notification by the “Inventory” menu button

4. To upgrade the item from your inventory when ready, press the + button and purchase the upgrade to the item

5. A new progress bar will then open to progress to the next upgrade stage

6. The maximum level an item can reach is level 6

7. If an upgrade progress bar is full, no further XP can be added to it until the upgrade is done.

8. If you do not wish to upgrade, you can equip another item and earn XP against that.

Each item in the shop that is upgradeable, has a description to say what the benefits are so you may plan your horses preferred ability boosts accordingly. This is also shown in your inventory for owned items by using the “?” button.

I can’t clear the triple bar

The triple bar you need to take at fast canter, use arrow up as you jump. Having good speed, timing and strength stats will aid with this. If you find you are hitting the front bar when you jump, you are taking off too late, hitting the back bar means you are taking off too early

In game pop up that your computer can’t handle the graphics, do you want to reset to high performance

It just means that the game has detected your computer may not be able to handle the highest graphic settings and is advising you the best setting to use to get the best performance from the game

How to take screen shots

You can take screenshots in Steam via the F12 key, this will save in your screen shots folder in steam

For Windows, screen shots can be taken by pressing either Print Screen, alt & print screen, or fn & print screen and pasting it into a paint program on your computer, save the picture to the file of your choice. For Mac, use "Command" plus "Shift" plus "4" then press space. When you have selected the area you want to capture, use the mouse button. This usually saves by default to your desktop. Some of you seem to prefer to use Fraps (www.fraps.com) with which you can select still shots from videos made.

What stats to level up first?

It's down to player preference really, if you want a horse that's speedier quicker, then concentrate on speed, acceleration and stamina (to keep the fast gallop going longer). If you want a horse that jumps better, then strength and timing. If you want to get tighter turns into fences then obedience. Some prefer a more even match of all three

Problems clearing jumps

Try judging the stride by eye rather than rely on the circle. If you are hitting the front bar you are taking off too late, if you are hitting the back bar you are taking off too early. Using Course Editor is a great way to set up jumps you have issues with to practise

How do I gain levels?

Earning experience fill you your XP bar to enable you to reach higher levels. You can see your progress of your XP (experience) in the bar within the stats screen, Each time you earn XP from playing alone, ranked matches, challenging friends, playing the Weekly Showdown, collecting prizes in the paddock or by completing quests, it will add to this bar. When you reach a certain amount, it will put you up a level. You can also use the Book from the shop to double all XP earned, this will last for 24 hours from when first used and will enable you to level up quicker

How does the ranking work?

Rank is worked out with the "elo system" which you can read about here - ELO rating system

How do I buy more in game items for real money?

You can purchase items in the game by using the “get more coins” link at the top of the game screen, occasionally you get a special package offer on these which will show on your screen when you log in.

When will there be new updates?

We know you are impatient for new things, and we are impatient to bring them to you, but sometimes even what seems like the simplest thing can take many months to make and implement. We will add new modes as and when they are complete, and hope you find them worth the wait

How do I groom my horse?

Press Grooming in the main menu of the game screen, then use the tools until they turn golden and the happy meter (heart) fills up and sparkles. You will also get a message on screen to say it's completely clean

Can I choose what to play in matches?

No. The object of the the game is competition, so that means competing in all disciplines, especially with ranked matches as that is to determine position on the Global Ladder to be the best overall. Any further disciplines added as the game develops will also be added to all Matches

Why is my game slow to load or won't load?

Slow/stuck loading screens can be caused by not enough RAM available or your computer has a very high CPU usage. If you have unstable internet and your internet trips (as in switches on and then off again) or cuts out completely for a little while then you could also get stuck at the loading screen for a long time. Clear your cache from your internet tool bar settings then restart your browser.

There is a guide here how to do this which covers the most commonly used browsers - How to clear your cache

. When you are letting the game load, don't click anything else on the screen or click away from it.

\* See our Troubleshooting section also for more suggestions

How can I make my energy refill faster or get more?

All rider Jackets and Helmets will increase the recovery rate by 10% faster each, which is upgradeable as you progress through the game to a maximum of 50% for each item equipped, so it's possible to get it refilled at a rate of 100% faster. Rider Boots and Pants will also add 10 points of energy to your total energy bar for each item, which is upgradeable as you progress through the game to a maximum of 50 points for each item that is equipped, giving a total of 300 energy instead of 200. You can also ride around in the paddock collecting prizes and your energy will regenerate whilst riding there

Can I quit a course part way through?

Yes, press "esc" and you will see a menu open, from there you can return to the main menu and quit your round.Bear in mind though, if you do this in a match, you wont get the rewards.

Why do I get a "GetThreadContextFailed" error pop up?

This error is related to the Avast anti virus program. It occurs when Avast version 7 is updated to Avast version 8. Uninstall Avast then install a clean version of Avast 8