Known Issues

## Leaderboards (All the issues)

* Leaderboards only work in Quick Play and if you are signed in.
* Scores will be wiped clean - This is Alpha. We have two planned score wipes coming up. One at the end of Alpha for certain and one at the end of Beta.
* Searchable? Not yet. Some stats are in your profile. We've received feedback to make searching easier, like creating filters to search by name, self, GID, etc. We need to gather more information about how people want this information and build an interface for it.
* Dates - The leaderboards dates are in UTC and not adjusted for local time zone.
* Streak - Is "the best kill streak" a person gets. Basically it is the most kills made in one life. The best one will be used to determine ranking daily and seasonally.
* Seasons - Will be talked about more in the coming weeks as we experiment with them. We ran the first "season" (it was set for 7 days) and already had issues. Scrolling through the seasons should no longer throw an error but anything past a certain point should show up blank. Currently the list is ordered wrong and is kind of a broken experience right now.
* More leaderboards will be added in time. The next ones will be averages per game. We currently have a few people not seeing themselves in the season cumulative and have to research these issues.
* Rank, skill, and old stat displays were removed to prepare for their revamp and replacement. Stats were added to logged in user's profile page, use Stats button to see those. Classic Skill Rating is on the profile, but what used to be shown was JUST the last 30 games. This is now lifetime and only games we collect stats on, like Quick Play (right now). If you only play Custom you won't have a single score.
* Stats not matching - Expect stats not to match until we reprocess \*every\* battle done in previous games before the profile scoring started accumulating. We don't know when we will have a chance to do this (probably after we finish reworking scores.) The reprocessing has to be done mostly by hand. We will start by deleting ALL the previous entries and then reprocess every single battle that is recorded.
* Leaderboards not updating - The leaderboards are not real-time (or periodically updated). They are once per day at 00:00 (12 am) GMT ZULU time. For the Devs, it's 5pm on the PST timezone, in IST it’s 5:30 AM. Your profile is close to realtime. It usually is there within 30 seconds of the game server turning in the results, but we have seen a few take 5+ mins.

## Duplicate avatars

Duplicates will happen. This is just the first pass of work on the new avatar system. For now, there are 17 different avatars that players can collect. Devs have not set up rarity (common/uncommon/rare/epic) so it is possible to get duplicates. You can always edit any avatar you get and customize the look (there is also a reset option).

The Devs say in the future they want an option for trading your duplicate avatars. There will also eventually be a recruiting station where you can "hire" new avatars and pick exactly the one you want.

## Graphics loading as black textures

**Q: The graphics aren't loading properly or as black textures.**

A: Typically this is the operating system putting pressure on the memory of the app, forcing it to release memory, and making graphics not load correctly.

There is data we need to collect from you to figure out the problem. Try each of these things and test for changes in the function of the game. We need to know which of these steps made things better (or no change)?

* Make sure there are no other apps running and restart the device.
* Kill sounds AND music and restart the app.
* Turn off “Blood” and disable “2x View” and restart the device again.
* Turn off your network (airplane mode) and play solo. It could be ad networks or other network demands.
* Do a full delete and a reinstall of the game from Google Play. This makes sure the textures aren't corrupt.
* What is the make and model numbers your device?

If none of these steps fixes the graphic issues we have to start looking at device settings and other software that might running that's keeping textures from loading.

Doing these steps is not about playability with testing the Alpha. We want to know if a certain setting isn't allowing the game to work because each setting has different demands on the system (more memory, IO usage, net usage, CPU usage, etc.) All things that can cause "lagged play" or visual artifacts (the latter being your case). The reason to go through each of these steps is to reduce the load on your device as much as possible and see if one (or all) have an effect on game performance. Each change in performance, or lack of perceptible change, is a clue.

## Fancy text changes name to Noobie

**Q: Fancy text/emojis in my player name will automatically change my name to Noobie.**

A: Text length is a known issue because of a character limit. Player names can only be 16 characters long. Each emoji can be made up of 2 or more characters and counts towards the character limit. The app isn't checking the bite size of the emojis because it draws them as one space and all of the settings to limit the amount of input is based on the visual space that it takes up not the actual space in memory.

It's a bug only in that the app will let you insert more data that is possible to store. The solution for now is to reduce the number of characters you are using to keep it less than 16.

## New font does not fit on the buttons

**Q: Why does my new font not fit on the buttons?**

A: The individual fonts have not been adjusted for the menus or various aspect ratios of screens in the wild. One of the complexities of flexible user interfaces (UI). You have to adjust everything else to work within constraints. The fonts are inconsistent and must be individually configured. This is a non-critical task to get the app into Beta. Also, the game’s new design isn't done so the buttons may completely change or be removed. There is no point to configuring the fonts while the UI is still changing.

Why change? The original font used for the DA2ID needed to change. The original font was not distinctive with certain letters and numbers and misreading the ID was causing problems for game support. When the Devs updated the font for the ID they also added a list of compatible fonts into the configuration settings.

Want to try a retro Doodle Army font, try out Digitalix (though it is not configured for this UI or your screen).

## So many bugs/glitches!

**Q: Why haven't you fixed the bugs/glitches?**

A: Which "bug/glitch" are you referring to? What was our response when you sent us a bug report? Did we agree that the issue was a bug?

We appreciate people helping us test, but don't assume we know what bugs you are talking about. Don't assume someone else made a report for you. We can't fix what we don't know about. Send us an email if you made a bug report and want to know what the current status is. We do have a list of bugs we believe are fixed and rely on new reports to tell us whether or not the fix is working.

Sometimes, a player considers an issue a "glitch" even though there isn't anything broken within the game; the game just doesn't play the way that player wants it to. We will listen to and record player feedback but that doesn't guaranty that we will incorporate that feedback into the game. The feedback may not be a popular opinion, it may break game balance, it might not work with the Devs greater plan for the game or fit within our current roadmap, or it may not be possible to implement at all.

How to report a bug?