| fields: | |
| - id: null | |
| name: text | |
| required: true | |
| settings: | |
| type: text | |
| use_markdown: false | |
| title: Text | |
| type: text | |
| use_markdown: false | |
| guidelines: null | |
| questions: | |
| - description: null | |
| id: null | |
| labels: | |
| - activate_my_card | |
| - age_limit | |
| - apple_pay_or_google_pay | |
| - atm_support | |
| - automatic_top_up | |
| - balance_not_updated_after_bank_transfer | |
| - balance_not_updated_after_cheque_or_cash_deposit | |
| - beneficiary_not_allowed | |
| - cancel_transfer | |
| - card_about_to_expire | |
| - card_acceptance | |
| - card_arrival | |
| - card_delivery_estimate | |
| - card_linking | |
| - card_not_working | |
| - card_payment_fee_charged | |
| - card_payment_not_recognised | |
| - card_payment_wrong_exchange_rate | |
| - card_swallowed | |
| - cash_withdrawal_charge | |
| - cash_withdrawal_not_recognised | |
| - change_pin | |
| - compromised_card | |
| - contactless_not_working | |
| - country_support | |
| - declined_card_payment | |
| - declined_cash_withdrawal | |
| - declined_transfer | |
| - direct_debit_payment_not_recognised | |
| - disposable_card_limits | |
| - edit_personal_details | |
| - exchange_charge | |
| - exchange_rate | |
| - exchange_via_app | |
| - extra_charge_on_statement | |
| - failed_transfer | |
| - fiat_currency_support | |
| - get_disposable_virtual_card | |
| - get_physical_card | |
| - getting_spare_card | |
| - getting_virtual_card | |
| - lost_or_stolen_card | |
| - lost_or_stolen_phone | |
| - order_physical_card | |
| - passcode_forgotten | |
| - pending_card_payment | |
| - pending_cash_withdrawal | |
| - pending_top_up | |
| - pending_transfer | |
| - pin_blocked | |
| - receiving_money | |
| - Refund_not_showing_up | |
| - request_refund | |
| - reverted_card_payment? | |
| - supported_cards_and_currencies | |
| - terminate_account | |
| - top_up_by_bank_transfer_charge | |
| - top_up_by_card_charge | |
| - top_up_by_cash_or_cheque | |
| - top_up_failed | |
| - top_up_limits | |
| - top_up_reverted | |
| - topping_up_by_card | |
| - transaction_charged_twice | |
| - transfer_fee_charged | |
| - transfer_into_account | |
| - transfer_not_received_by_recipient | |
| - transfer_timing | |
| - unable_to_verify_identity | |
| - verify_my_identity | |
| - verify_source_of_funds | |
| - verify_top_up | |
| - virtual_card_not_working | |
| - visa_or_mastercard | |
| - why_verify_identity | |
| - wrong_amount_of_cash_received | |
| - wrong_exchange_rate_for_cash_withdrawal | |
| name: topics | |
| required: true | |
| settings: | |
| options: | |
| - text: activate_my_card | |
| value: activate_my_card | |
| - text: age_limit | |
| value: age_limit | |
| - text: apple_pay_or_google_pay | |
| value: apple_pay_or_google_pay | |
| - text: atm_support | |
| value: atm_support | |
| - text: automatic_top_up | |
| value: automatic_top_up | |
| - text: balance_not_updated_after_bank_transfer | |
| value: balance_not_updated_after_bank_transfer | |
| - text: balance_not_updated_after_cheque_or_cash_deposit | |
| value: balance_not_updated_after_cheque_or_cash_deposit | |
| - text: beneficiary_not_allowed | |
| value: beneficiary_not_allowed | |
| - text: cancel_transfer | |
| value: cancel_transfer | |
| - text: card_about_to_expire | |
| value: card_about_to_expire | |
| - text: card_acceptance | |
| value: card_acceptance | |
| - text: card_arrival | |
| value: card_arrival | |
| - text: card_delivery_estimate | |
| value: card_delivery_estimate | |
| - text: card_linking | |
| value: card_linking | |
| - text: card_not_working | |
| value: card_not_working | |
| - text: card_payment_fee_charged | |
| value: card_payment_fee_charged | |
| - text: card_payment_not_recognised | |
| value: card_payment_not_recognised | |
| - text: card_payment_wrong_exchange_rate | |
| value: card_payment_wrong_exchange_rate | |
| - text: card_swallowed | |
| value: card_swallowed | |
| - text: cash_withdrawal_charge | |
| value: cash_withdrawal_charge | |
| - text: cash_withdrawal_not_recognised | |
| value: cash_withdrawal_not_recognised | |
| - text: change_pin | |
| value: change_pin | |
| - text: compromised_card | |
| value: compromised_card | |
| - text: contactless_not_working | |
| value: contactless_not_working | |
| - text: country_support | |
| value: country_support | |
| - text: declined_card_payment | |
| value: declined_card_payment | |
| - text: declined_cash_withdrawal | |
| value: declined_cash_withdrawal | |
| - text: declined_transfer | |
| value: declined_transfer | |
| - text: direct_debit_payment_not_recognised | |
| value: direct_debit_payment_not_recognised | |
| - text: disposable_card_limits | |
| value: disposable_card_limits | |
| - text: edit_personal_details | |
| value: edit_personal_details | |
| - text: exchange_charge | |
| value: exchange_charge | |
| - text: exchange_rate | |
| value: exchange_rate | |
| - text: exchange_via_app | |
| value: exchange_via_app | |
| - text: extra_charge_on_statement | |
| value: extra_charge_on_statement | |
| - text: failed_transfer | |
| value: failed_transfer | |
| - text: fiat_currency_support | |
| value: fiat_currency_support | |
| - text: get_disposable_virtual_card | |
| value: get_disposable_virtual_card | |
| - text: get_physical_card | |
| value: get_physical_card | |
| - text: getting_spare_card | |
| value: getting_spare_card | |
| - text: getting_virtual_card | |
| value: getting_virtual_card | |
| - text: lost_or_stolen_card | |
| value: lost_or_stolen_card | |
| - text: lost_or_stolen_phone | |
| value: lost_or_stolen_phone | |
| - text: order_physical_card | |
| value: order_physical_card | |
| - text: passcode_forgotten | |
| value: passcode_forgotten | |
| - text: pending_card_payment | |
| value: pending_card_payment | |
| - text: pending_cash_withdrawal | |
| value: pending_cash_withdrawal | |
| - text: pending_top_up | |
| value: pending_top_up | |
| - text: pending_transfer | |
| value: pending_transfer | |
| - text: pin_blocked | |
| value: pin_blocked | |
| - text: receiving_money | |
| value: receiving_money | |
| - text: Refund_not_showing_up | |
| value: Refund_not_showing_up | |
| - text: request_refund | |
| value: request_refund | |
| - text: reverted_card_payment? | |
| value: reverted_card_payment? | |
| - text: supported_cards_and_currencies | |
| value: supported_cards_and_currencies | |
| - text: terminate_account | |
| value: terminate_account | |
| - text: top_up_by_bank_transfer_charge | |
| value: top_up_by_bank_transfer_charge | |
| - text: top_up_by_card_charge | |
| value: top_up_by_card_charge | |
| - text: top_up_by_cash_or_cheque | |
| value: top_up_by_cash_or_cheque | |
| - text: top_up_failed | |
| value: top_up_failed | |
| - text: top_up_limits | |
| value: top_up_limits | |
| - text: top_up_reverted | |
| value: top_up_reverted | |
| - text: topping_up_by_card | |
| value: topping_up_by_card | |
| - text: transaction_charged_twice | |
| value: transaction_charged_twice | |
| - text: transfer_fee_charged | |
| value: transfer_fee_charged | |
| - text: transfer_into_account | |
| value: transfer_into_account | |
| - text: transfer_not_received_by_recipient | |
| value: transfer_not_received_by_recipient | |
| - text: transfer_timing | |
| value: transfer_timing | |
| - text: unable_to_verify_identity | |
| value: unable_to_verify_identity | |
| - text: verify_my_identity | |
| value: verify_my_identity | |
| - text: verify_source_of_funds | |
| value: verify_source_of_funds | |
| - text: verify_top_up | |
| value: verify_top_up | |
| - text: virtual_card_not_working | |
| value: virtual_card_not_working | |
| - text: visa_or_mastercard | |
| value: visa_or_mastercard | |
| - text: why_verify_identity | |
| value: why_verify_identity | |
| - text: wrong_amount_of_cash_received | |
| value: wrong_amount_of_cash_received | |
| - text: wrong_exchange_rate_for_cash_withdrawal | |
| value: wrong_exchange_rate_for_cash_withdrawal | |
| type: multi_label_selection | |
| visible_options: 20 | |
| title: Select the topic(s) of the request | |
| type: multi_label_selection | |
| visible_labels: 20 | |
| - description: null | |
| id: null | |
| labels: | |
| - positive | |
| - neutral | |
| - negative | |
| name: sentiment | |
| required: true | |
| settings: | |
| options: | |
| - text: positive | |
| value: positive | |
| - text: neutral | |
| value: neutral | |
| - text: negative | |
| value: negative | |
| type: label_selection | |
| visible_options: 20 | |
| title: What is the sentiment of the message? | |
| type: label_selection | |
| visible_labels: 20 | |