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lost card found, want to put it back in app | card_linking |
My identity can't be verified. | unable_to_verify_identity |
An overseas cash transfer did not work correctly | wrong_exchange_rate_for_cash_withdrawal |
What does top-up verification do? | verify_top_up |
A direct debit payment that I didn't authorise shows up in my app. | direct_debit_payment_not_recognised |
can i get a card if i live in the US? | country_support |
My payment has been cancelled | reverted_card_payment? |
Is there a location where I can change my PIN? | change_pin |
I did not make this payment that I see in the App. | card_payment_not_recognised |
I don't recognize some transactions. Is someone else using it? | compromised_card |
I want to close my account now. | terminate_account |
Where does the exchange rate stand right now? | exchange_rate |
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much. | wrong_exchange_rate_for_cash_withdrawal |
Can someone assist me with explaining how I can unblock my pin? | pin_blocked |
I did not get all the cash at ATM. | wrong_amount_of_cash_received |
There is a card payment that I'm not recognizing. | card_payment_not_recognised |
Please check and let me know why my transfers are getting declined. | declined_transfer |
My card was refused | declined_card_payment |
Is there a pay structure for currency exchanges? | exchange_charge |
I live in the US and I would like to get a card. How do I go about getting one? | country_support |
I have a disposable virtual card. Is there a limit to how many times I can use it? | disposable_card_limits |
What are the steps to activate the card, as it does not seem to work? | activate_my_card |
Why haven't I gotten a virtual card yet? | getting_virtual_card |
I see an extra 1拢 charge on my app. Why did It charge me extra? | extra_charge_on_statement |
How do I replace a stolen card? | lost_or_stolen_card |
I submitted a transaction but it was for the incorrect account. | cancel_transfer |
What do I do if someone used my card without my permission? | compromised_card |
What do I do about a debit on my account that I didn't make? | direct_debit_payment_not_recognised |
I have enough money in my account, so why is my card being declined? | declined_card_payment |
i cannot seem to activate card | activate_my_card |
Do you do business in the EU? | country_support |
My card has been lost / stolen | lost_or_stolen_card |
I topped up but it isn't in my account | pending_top_up |
i need help, i lost my card | lost_or_stolen_card |
Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through. | wrong_amount_of_cash_received |
Let me know what the steps for the identity checks are | verify_my_identity |
I got a transfer fail message, but no explanation of why-- what happened? | failed_transfer |
My card hasn't came in the mail yet? | card_arrival |
Why is my purchase showing as pending? | pending_card_payment |
Still waiting on my refund... | Refund_not_showing_up |
It seems like a transfer is pending. | pending_transfer |
Where do I get a virtual card? | getting_virtual_card |
can you tell me where to find the top-up verification code? | verify_top_up |
Why do you need my name and ID | why_verify_identity |
How much can I top up in a day? | top_up_limits |
Activate my card | activate_my_card |
What is the estimated date for delivery to US? | card_delivery_estimate |
What happens if my card payment is cancelled? | reverted_card_payment? |
Why check my identity? | why_verify_identity |
I am having trouble verifying my id. | unable_to_verify_identity |
What do I need to do to get a card? | order_physical_card |
need my details changed | edit_personal_details |
How come I got to pay to get my money from the ATM? | cash_withdrawal_charge |
I cannot tell what my top up currently is. | topping_up_by_card |
Is there extra fees for making a withdraw in a different country at a cash machine. | wrong_exchange_rate_for_cash_withdrawal |
I can't get any money from my account. | declined_cash_withdrawal |
Do you know how to change my card PIN? | change_pin |
Help me unblock my account. I entered the PIN wrong too many times. | pin_blocked |
What do I need to know about topping up? | top_up_by_card_charge |
How do I verify my identity online | verify_my_identity |
I would like to cancel my previous purchase. | request_refund |
I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it? | pending_transfer |
Can you please explain disposable virtual cards for me? | get_disposable_virtual_card |
I am just waiting on the completion of the transaction. | transfer_not_received_by_recipient |
A duplicated payment was made for something. | transaction_charged_twice |
What is the age limit? | age_limit |
I made a cash withdrawal earlier and it's showing as pending. What does that mean? | pending_cash_withdrawal |
I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined. | declined_cash_withdrawal |
I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be? | beneficiary_not_allowed |
Could you tell me what your exchange rates are? | exchange_rate |
Has my top-up been cancelled? | top_up_reverted |
Where can I find the exchange rate for my transfer? | exchange_rate |
Can you tell me my code to get into the app? | passcode_forgotten |
Does your app allow currency exchange from USD to GBP? | exchange_via_app |
What do I do if I already had a card with you guys? | card_linking |
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take? | pending_transfer |
I've forgotten my passcode. Can I reset? | passcode_forgotten |
Can you explain your refund policy, please? | request_refund |
What to do if my card is about to expire? | card_about_to_expire |
Is this card available to Americans? | country_support |
What do I do if my card expires soon? | card_about_to_expire |
I have a transaction and would like to know if I it's cancelable? | cancel_transfer |
Is it simple to transfer money using my credit card? | topping_up_by_card |
My top up card needs verification and I don't know how to do it | verify_top_up |
phone is gone, what should i do | lost_or_stolen_phone |
i need to trace a deposit | verify_source_of_funds |
I'm cancelling this charge. I still have not received what I bought from these people a while ago. | request_refund |
When I went to get cash, it was declined! | declined_cash_withdrawal |
My statement shows a strange direct debit. | direct_debit_payment_not_recognised |
I made a cash withdraw and it shows up as pending why is that? | pending_cash_withdrawal |
Will I get Visa or MasterCard? | visa_or_mastercard |
My transaction from earlier needs to be reversed. | cancel_transfer |
There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money. | direct_debit_payment_not_recognised |
Hold old do my kids have to be to use the service? | age_limit |
I want to set up an auto top-up | automatic_top_up |
Is there a limit on the number of times I can use a disposable card? | disposable_card_limits |
I know there's an auto-top option but I can not locate it when I look? | automatic_top_up |
How do I add a card on to the app? | card_linking |
How long will it take for my payment to go through? | pending_card_payment |
With what currencies can I add money? | supported_cards_and_currencies |