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How many times can I use a virtual card? | disposable_card_limits |
Where do I go to update details? | edit_personal_details |
If I get another card, what kind of fees am I looking at? | getting_spare_card |
I need my card immediately. | card_delivery_estimate |
How do I perform identity checks? | verify_my_identity |
My card payment didn't go through. | declined_card_payment |
Can I use SWIFT transfers? | top_up_by_bank_transfer_charge |
What do you require for identification verification? | verify_my_identity |
Is it acceptable to use either Visa or Mastercard? | visa_or_mastercard |
Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet. | balance_not_updated_after_bank_transfer |
I received a transfer in GBP how do I change it to a different currency? | receiving_money |
how do i get into my account and edit my details | edit_personal_details |
Is this open to residents of all countries? | country_support |
What are the exchange rates? | exchange_rate |
Was my transaction reverted with my card? | reverted_card_payment? |
Can I use a check to top up? | top_up_by_cash_or_cheque |
lost my phone, what is account security? | lost_or_stolen_phone |
Why has my card been declined? whats the deal? | declined_card_payment |
How can I stop someone from using my card after I lost it yesterday. | lost_or_stolen_phone |
What happened to the transfer I did? | balance_not_updated_after_bank_transfer |
i transfered and yet it is still pending | pending_transfer |
I was not able to receive the correct amount of cash. | wrong_amount_of_cash_received |
I'm not recognizing the card payment. | card_payment_not_recognised |
Is it possible to go ahead and log in, although I have not been confirmed yet? | why_verify_identity |
Where can I update my pin number? | change_pin |
I am unable to access my app due to forgetting my passcode. | passcode_forgotten |
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw. | wrong_amount_of_cash_received |
I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future? | transfer_fee_charged |
Please explain to me the process of getting a virtual card. | getting_virtual_card |
It seems I need to get information on limits for top-ups. | top_up_limits |
Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen. | lost_or_stolen_card |
Where can I find the top up verification code? | verify_top_up |
Will my new card work outside of the EU? | country_support |
Do I have a Visa card as an option? | visa_or_mastercard |
Top up did not work on the app. | top_up_failed |
Is American Express accepted? | supported_cards_and_currencies |
How do I create a disposable virtual card? | get_disposable_virtual_card |
I want to know about your refund policy. | request_refund |
How are the exchange rates determined? | exchange_rate |
Why is my refund not visible on my statement? | Refund_not_showing_up |
I'm on holiday and I noticed a different amount for exchange rate. Can you explain? | card_payment_wrong_exchange_rate |
Can cash be used in physical locations to top up? | top_up_by_cash_or_cheque |
What do you need for the identity verification | verify_my_identity |
There's a possibility that my card was compromised. | compromised_card |
Why did I get charged one pound seemingly randomly? | extra_charge_on_statement |
I'm not sure what to do about the PIN, because I don't have one yet. | get_physical_card |
Can I have a refund for one of your products? | request_refund |
Hello-Can you please help me get a refund from this merchant? I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days. I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me. | request_refund |
I received my new card and tried using it today, just to have it show declined over and over again. Why is this happening? | declined_card_payment |
Can you send me more cards for my account? | getting_spare_card |
I would like to get a few more physical cards. | getting_spare_card |
Help! I think someone has made a cash withdrawal with my card! | cash_withdrawal_not_recognised |
While abroad I got cash, and a wrong exchange rate was applied. | wrong_exchange_rate_for_cash_withdrawal |
my cash balance less than what I thought | wrong_amount_of_cash_received |
Will the system automatically top up itself? | automatic_top_up |
Can I wait for you to send me a new card when mine's about to expire? | card_about_to_expire |
MY transfer has still not appeared. | balance_not_updated_after_bank_transfer |
The virtual card won't work. | virtual_card_not_working |
Why doesn't it work when I use American Express to try to add money to my account? | supported_cards_and_currencies |
I already have an account. Why can't I use it unless my identity is verified? | why_verify_identity |
My card is due to expire soon. | card_about_to_expire |
Estimated time arrival for transfers? | transfer_timing |
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not? | Refund_not_showing_up |
What do I have to do to get my PIN unblocked? | pin_blocked |
Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation. | change_pin |
How will I know my pin number? | get_physical_card |
are there age requirements | age_limit |
Why have I been charged more than once for the same transaction? | transaction_charged_twice |
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong? | transfer_not_received_by_recipient |
How long will it take for my cash withdrawal to no longer show as pending? | pending_cash_withdrawal |
Are there any charges for European bank card for top up? | top_up_by_card_charge |
Delete my account please. Now! | terminate_account |
Where do I find how to top off with a check? | top_up_by_cash_or_cheque |
Is my country's currency supported by your system? | fiat_currency_support |
I can't figure out how to unblock my pin number. Can you help me? | pin_blocked |
My card is stuck in an ATM machine, how do I get it back quickly? | card_swallowed |
Can I use my account although my identity verification has yet to pass? | why_verify_identity |
I have been waiting for my card payment to be moved from pending status for an unusually long time. What is going on here and do you have an idea of when I can expect it to go through? | pending_card_payment |
I was expecting my new card by now. | card_arrival |
What do I need to do to link my new card for my account? | card_linking |
2 weeks ago I ordered my new card. It isn't here. What should I do? | card_arrival |
I need mastercard as well as visa | visa_or_mastercard |
Can I pay with my card anywhere? | card_acceptance |
What ATMs can I use this card? | atm_support |
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here? | transfer_fee_charged |
What is the appropriate age for my child to be able to open an account? | age_limit |
Is there a reason why top-up needs verifying? | verify_top_up |
I would like to know why so much identity information is required? | why_verify_identity |
Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund. | transfer_fee_charged |
I need multiple cards per day, and they all have to be disposable. | disposable_card_limits |
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong. | card_payment_wrong_exchange_rate |
I cannot see a refund in my account | Refund_not_showing_up |
There is an extra 1拢 charge on my app. Why did you charge me extra? | extra_charge_on_statement |
what currencies do you accept? | fiat_currency_support |
Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?! | cash_withdrawal_not_recognised |
What is the strange cash withdrawal on my statement? | cash_withdrawal_not_recognised |
Am I able to add money into my account using my American Express? | supported_cards_and_currencies |
Can I use a different bank ATM than my own? | atm_support |
Is there a reason that my top-up is still pending? | pending_top_up |
I requested for a top-up but it has not reflected | top_up_failed |