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Why does a top- up need to be verify? | verify_top_up |
Why would you cancel my transfer? | declined_transfer |
I am interested in giving a second card to my daughter, how can I make this happen? | getting_spare_card |
My PIN was entered wrong and now I am blocked. Please unblock. | pin_blocked |
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this? | exchange_charge |
I would like to purchase another card. | getting_spare_card |
Is payment required to get a card of my own? | order_physical_card |
What is the refund policy? | request_refund |
I used my card top-up but all of the money is missing. | topping_up_by_card |
What is the exchange fee that is charged? | exchange_charge |
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed. | pending_card_payment |
Why didn't my transfer to a beneficiary go through? | beneficiary_not_allowed |
I want to exchange USD and GBP with the app | exchange_via_app |
Are there any restrictions for the disposable cards? | disposable_card_limits |
The atm wouldn't give out cash | declined_cash_withdrawal |
Is there a way yo change my PIN? | change_pin |
how to get new card after atm eats it | card_swallowed |
What limits are there on the virtual cards? | disposable_card_limits |
Can you please explain how to transfer money using the bank transfer process? | transfer_into_account |
I cannot get my disposable virtual card to work | virtual_card_not_working |
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | transaction_charged_twice |
Are there any restrictions on where I use this card? | card_acceptance |
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please? | top_up_failed |
Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app. | cancel_transfer |
How do I transfer funds if I am paid in GBP? | receiving_money |
My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help? | pending_top_up |
I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me. | request_refund |
I would like to get help from someone in your customer service department with assisting me with activating my card. | activate_my_card |
What kind of fiat currencies are supported for holding and exchange? | fiat_currency_support |
After my checque or cash deposit, my balance didn't update. | balance_not_updated_after_cheque_or_cash_deposit |
Where is the top-up verification code sent? | verify_top_up |
I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges? | transaction_charged_twice |
how long should I expect to wait for my card to arrive? | card_delivery_estimate |
Some cash shows up on my app. | cash_withdrawal_not_recognised |
Why was I charged a fee for withdrawing money? | cash_withdrawal_charge |
My card isn't working at all. What happened? | card_not_working |
Remove my account immediately. | terminate_account |
Why is it failing to top-up? | top_up_failed |
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee? | cash_withdrawal_charge |
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to. | compromised_card |
At what places accept my card? | card_acceptance |
Could you please freeze my card immediately? | lost_or_stolen_card |
My payment didn't work and the money is in back in my account. | reverted_card_payment? |
The funds I transferred are not in my account | balance_not_updated_after_bank_transfer |
My account shows a direct debit charge that I have never seen before | direct_debit_payment_not_recognised |
where do you have locations at | country_support |
Help me activate my card. | activate_my_card |
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on? | declined_card_payment |
Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous. | pending_top_up |
Can you tell me why I was charged $1 for a transaction? | extra_charge_on_statement |
Will the PIN come separately? | get_physical_card |
I got cash abroad and need to check the exchange rate | wrong_exchange_rate_for_cash_withdrawal |
Is there a way to link cards if I have one of yours? | card_linking |
Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check? | transfer_not_received_by_recipient |
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it? | direct_debit_payment_not_recognised |
How old do you need to be to have an account? | age_limit |
How to access my virtual card | getting_virtual_card |
What currencies do you accept for adding money? | supported_cards_and_currencies |
Can I top up any amount? | top_up_limits |
What should I do if someone else used my card? | compromised_card |
why do I have a pending payment? | pending_card_payment |
I would like to get an account for my child. | age_limit |
why has a cash withdrawal charged me? | cash_withdrawal_charge |
Why didn't I receive the correct exchange rate for an item that I purchased? | card_payment_wrong_exchange_rate |
What do I need to do in order to get a new card? | order_physical_card |
What if I need to use GBP instead of USD? | exchange_via_app |
I checked my account today and saw that I was charged an extra pound that I did not spend. | extra_charge_on_statement |
I believe my top up did not work. | top_up_failed |
My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help? | top_up_reverted |
Card payment is showing as pending | pending_card_payment |
Will I be charged any fee for receiving money? | top_up_by_bank_transfer_charge |
Hello. I ran into a problem with a transfer this morning. I was trying to send money to some friends but when I tried to send it, the transfer failed. I don't know what is causing the transfer to be rejected. Please let me know what is causing the problem. Thanks. | failed_transfer |
for god sake, just delete my account i am sick of this | terminate_account |
I no longer want this can i cancel my purchase? | request_refund |
I wanted to know about a pending dollar that is on my statement. | extra_charge_on_statement |
My transfer is pending, why? | pending_transfer |
I am still waiting for verification. Can I use my account before I am verified? | why_verify_identity |
why is there a fee for the transfer I made? | transfer_fee_charged |
Who do I talk to for transactions debited twice? | transaction_charged_twice |
The fee charged when I changed rubles into British pounds was too much. | card_payment_wrong_exchange_rate |
Where is the option to top up with a cheque? | top_up_by_cash_or_cheque |
My credit card did not go through. Can you see if it has insufficient funds? | top_up_failed |
Help me change my PIN. | change_pin |
Something is wrong, my top-up is gone and I don't know what happened to my money. | top_up_reverted |
My card payment failed. | declined_card_payment |
I used to know my password, but not anymore. | passcode_forgotten |
are SWIFT transfers an option? | top_up_by_bank_transfer_charge |
I topped up my account but the money isn't there now. | topping_up_by_card |
How do I complete the ID check? | verify_my_identity |
why is there a fee for a payment on my card? | card_payment_fee_charged |
I found the exchange rate for my cash withdrawal is wrong | wrong_exchange_rate_for_cash_withdrawal |
Is there any way to know how the transaction got on my account? | card_payment_not_recognised |
Transaction refund missing from my statement. | Refund_not_showing_up |
Can you please explain to me why there is an extra €1 fee in my statement? | extra_charge_on_statement |
Who can request disposable cards? | disposable_card_limits |
What do I need to do to get my salary through this? | receiving_money |
I can't see my top up in my wallet! | topping_up_by_card |
I'm interested in learning more about product refunds. | request_refund |
Today I was out eating and my card was declined. Why's that? | card_not_working |
What should I do if I think that someone might be using me card? | compromised_card |